MIS CCR
Which of the following is a collaboration of industry, disability, research, and public sector stakeholders that works to promote voluntary standards for website accessibility?
Web Accessibility Initiative (WAI)
Viewed from the perspective of Total Economic Impact (TEI), all of the following are aspects of Strategic Flexibility EXCEPT:
Well aligned with a "Cost of Ownership" focus
What type of HTML (Hypertext Markup Language) IMG tag attribute improves accessibility by providing a textual description of visual content such as images?
"alt" (Alternative Text) tag
Biometrics, which examines a person's physical characteristics such as fingerprints, rentina and iris eye patterns, and voice and facial recognition, would be most closes associated with which of the following authentication methods?
Something a user is
On the UofA CatCard, your personal signature is what type of authentication control
Something you do
On the UofA CatCard, your personal signature is what type of authentication control?
Something you do
In the OVHcloud TEI video case study, what type of visualization (i.e., Excel chart) is used to display the customer's cash flow in the following diagram?
Stacked Column
In the "Eye on Oversight" video case study, what was the name of a ransomware software that impacted the United Kingdom National Health Service in 2017?
Wannacry
What is the name of the web accessibility evaluation tool you are required to use for ABP-3 to find Web Content Accessibility Guideline (WCAG) errors?
Wave
At the time the Americans with Disabilities Act was enacted in 1990, the US census reported that of the approximately 55 million individuals in the US with disabilities, approximately what percentage were reported as being related to the combined issues of mobility limitations and limited hand use?
55%
Related to project management and our discussion of the the Mythical Man Month, consider the situation shown below where the time to complete each task of the project was estimated to require 3 workers for 4 months (left figure). However, we have found that whole project estimate is low, and each task will actually require 2 months, if we use only our original 3 workers (right figure). Assuming any new workers added would be equally productive as our original workers, in order to complete the remaining 18 months of work in the two months remaining, how many total workers (including our original workers) would be required?
9
According to the Forrester Research on showrooming, what did the National Retail Foundation find as the most common reason for a consumer to research other options while shopping for a product in a physical store?
A price match for the item
With respect to the achieving of a benefit as a result of making an investment in information technology, which of the following scenarios has the would have the highest (most) likelihood of being achieved?
A projected reduction in costs based on direct prior experience with a similar company project
What term is used to describe the process of having independent and unbiased observers examine a company's information systems, their inputs, outputs, and processing and asking questions such as "Are all controls installed as intended?" and "Has any breach of security occurred?"
Audit
Which of the following individual controls is the method by which an individual's unique claim of identity is validated?
Authentication
The SETA security program is designed to help organizations to mitigate the number of security breaches caused by human error by making people aware of information security policies and help prevent security incidents. SETA stands for Security, Education, Training, and _____________.
Awareness
A(n) ____________ is an agent or a vendor who assembles the software needed by enterprises and then packages it with services such as development, operations, and maintenance.
ASP (application service provider)
Which of the following characteristics would be applicable to an inventory system that is managed using the "Pull" approach?
Able to respond quickly to sudden changes in demand
What term is commonly used to describe alternative input devices (methods) that accommodate disabilities or preferences, such as a mouth stick or trackball mouse?
Adaptive devices
According to the Mythical Man Month view, adding resources (addition team members) to a project will likely improve (shorten) the time required to complete the project by the largest amount under which of the following scenarios?
Adding resources to a partitionable task
Which of the following is a web development tool that has been pre-approved for use on ABP-3?
Adobe Dreamweaver
Which of the following was NOT discussed as a game operations and entertainment strategy that has been used in professional athletics to improve the fan experience?
Allowing fans to ask their favorite athlete questions before and after the game over Facetime
From the prespective of networking infrastrcutre, sound waves, such as the human voice, vary continuously over time and are considered what type of data?
Analog
Which of the following elements of the IS operational plan focuses on prioritizing the inventory of present applications and a detailed plan of projects to be developed or continued during the current year?
Application portfolio
What term is used to describe the pre-printed codes that can be used as an alternate authentication method when your DuoMobile app isn't available?
Bypass Codes
What is the name for tiny devices that are placed in a consumers' physical environment that have the ability to emit low-energy Bluetooth signals to send advertising to nearby consumers?
Beacons
What term is used to describe the science of measuring features or functions of the human body to establish your identity?
Biometrics
According to the Beacon Technology Explained case study, what technology do beacons commonly use to communicate with an application on a customer's phone when they are in close prximity with the beacon?
Bluetooth
Of shoppers who use their smartphone for checking prices and searching for product information while shopping, which demographic group of shoppers has the LOWEST percentage of individuals who are likely to engage in showrooming (i.e., examine a product in-person at a brick-and-mortar store and subsequently make a purchase using their smartphone online)?
Boomers
What term is used to describe how mobile computing allows individuals to initiate real-time contact with other systems anywhere, any time since they carry their mobile device everywhere?
Broad reach
What "law" relating to project management states that "adding manpower to a late software project makes it later"?
Brooks' Law
When managing inventory, what type of scheduling does the MRP process use?
Backward scheduling
According to the speaker in the video case "Managing a Website Project," what should clients recognize is the most important foundation of a project when working with a web design project team?
Communication among stakeholders
In the "Factory of the Future" video case, what does Goldman Sachs anticipate will be the impact of an increased focus on automation and cost savings?
Companies will become more location agnostic when selection the locations for to manufacture products
From a data network infrastructure perspective, what type of cabling (wired guided media) is commonly associated with residential subscribers with POTS (plain old telephone service) service?
Category 3 Twisted Pair Cables
According to the What is Cable vs. DSL vs. Fiber Internet? video case, which of the following "last mile" (to the home) wired data networking infrastructures requires you to share bandwidth with your neighbors?
Cable
Which of the following would NOT be an option that could be used to create strategic, goal-driven learners through the Universal Design for Learning principle of action and expression?
Comprehension
From the perspective of considering the preceivablity of an accessible design, which of the following items would NOT be considered as being an element of the semantic structure
Content
What term used for project scheduling relates to providing flexibility in the schedule to allow for changes resulting from the envitable unexpected influences that create scheduling variation, such as illness and equipment failures?
Contingency planning
Which of the following aspects of a project plan informs the project team about the inter-relationships of tasks and resources that impact the time required to complete a project?
Critical Path Analysis
What term is used to describe the practice of unloading materials from an incoming trucks or rail cars and loading these materials onto outbound trucks or rail cars, with little or no storage or warehousing in between?
Cross Docking
What term is commonly used to describe the marketing of additional related products to customers based on a previous purchase, such as when you have a checking and savings account at your bank, the bank will often recommend other products for you, such as certificates of deposit (CDs) or other types of investments?
Cross-selling
What type of inventory demand is derived from finished products a company plans to product, is based on the number of items being produced, and is calculated by the MRP system?
Dependent demand
During a traditional approach to developing an application, changes to the application's functionality are most expensive during what phase of development?
Deployment
According to Fred Brooks, the author of the Mythical Man Month, when planning a project, the most time should be planned for which of the following activities?
Design
What is an example of a Universal Design for Learning approach that is often with many of the video case studies presented in class?
Displaying open captions
What term is used to describe the registry of names managed by ICANN that maps difficult to remember numeric IP addresses to a more human-oriented names (e.g., www.arizona.edu)?
Domain Name System (DNS)
What MIS Professor developed a tool for detecting fraud using real-time score of the authenticity of based on an applicant's behaviors?
Dr. Joe Valacich
Considering the following assignment from a Universal Design for Learning (UGL) perspective, which word in the following assignment could represent a potential barrier "Goal: Draw a scaled picture graph and a scaled bar graph to represent a data set with several categories"?
Draw
A business intelligence tool such as PowerBI uses what approach to transform data to help business leaders understand the performance against target and time (trend)?
Dashboards and Visualizations
What term is used to describe making all customer-related data available to every unit of the business, called a 360º view of that customer, to enhance its relationship with its customers and ultimately make more productive and profitable decisions?
Data consolidation
Asking the question "who are our customers and what are their priorities?" occurs during what step in the Six Sigma DMAIC (Define, Measure, Analyze, Improve, and Control) process?
Define
In the Eller College website redesign process, tasks such as competitive analysis, creating a project plan and assessing "as-is" capbilities using web surveys were performed during which phase of the project?
Defining the Redesign (Phase 1)
What action should be taken to resolve a project risk that is considered as unacceptable under any circumstances and that it does not re-occur in the future?
Eliminate
Which of the following was not discussed as a way that data networking can create a strategic advantage for a businesss?
Eliminates the productivity paradox
Using a PERT chart to identify variances from planned project schedule dates is an example of what type of management report that has been previously discussed in class that identifies business activities that are not achieving a prescribed performance metric?
Exception report
In the video case Accessibility and Inclusion for All, Tim Brown of Ideo speaks about what manufacturing technology that not only helps protect individuals with normal physical abilities, but also enabling individuals who could not previously do a job?
Exoskeletons
In a Kanban (two-bin) production control system, what initaties production and material flows from the "steady state"?
External (downstream) demand
With respect to Customer Relationship Management, which category of a company's "customers" includes government agencies, non-profit organizations, and facilitating firms that help a company achived its goals?
External Stakeholders
As part of a SDLC systems investigation, most companies perform a three-part ________ ________ to assess whether a given solution best fits a business problem.
Feasibility study
n the Total Economic Impact methodology, what aspect of the model is based on the Nobel Prize winning work of Black, Merton, and Scholes in finance that is commonly referred to as the Black-Scholes equation?
Finanical Value of an Option
What term is used to describe a system that prevents a specific type of information from moving between untrusted networks and private networks by examining each data message and blocking those that do not meet specified security rules.
Firewall
For mobile commerce customers, expecting that they should have the choice to purchase an item online and then obtain the product either by visiting a brick-and-mortar store location or have the product shipped directly to their home is related to which of the following phases of the m-commerce shopping experience?
Fulfillment
According to the U of Digital "Beacon Technology Explained" video case, which of the following was NOT discussed as a component in a beacon-based system that results in advertising messages being displayed on a customer's device?
GPS receiver to provide time and location information
Which of the project management scheduling visualizations includes all three of the triple constraints that are in the Scope Triangle (Time, Resources, and Scope)?
Gantt Chart
Over time, which of the following targeting approaches has been developed to send tailored marketing messages to a narrow or focused group of customers?
Geo-targeting (location based targeting)
What type of decision determines whether a project is worth all the effort and investment or should it be halted, and is commonly based on the outcome of a multi-dimensional feasibility assessment of the project?
Go / No Go Decision
What is the name of the government agency in Arizona that is responsible for the statewide accessibility policy (Policy 130)?
Government Information Technology Agency
When designing a project schedule, the ____________ of the schedule provides the level of detail for monitoring the progress of the project so that everyone has the same understanding of what must be achieved by when.
Granularity
Which of the following standards is the name of the language used to create webpages, such as the ABP-3 website?
HTML (HyperText Markup Language)
In the Ford Motor Assembly Line video case, what was beneficial outcome of increasing wages to $5 (five dollars) a day for Ford Motor Company assembly line workers?
Higher wages allowed Ford employees to buy the cars they assembled
What element of a project plan describes the method of delivery that is covered by documents such as the technical specification and test plans?
How it is to be achieved
What term is used to describe the connection (reference URL) to a document that is typically activated by clicking on a highlighted word or image on a webpage in a browser?
Hyperlink
As discussed in the Internet Bridges the Communications Gap Transparently case, DNS (Domain Network Services) may be provided internally as a local service by a company, or by what other group?
ISP (Internet Service Provider)
When considering Return on Investment (ROI), which of the following issues would be considered as a "red flag" (i.e., a warning or indicator, suggesting that there is a potential problem) related to a flawed strategic alignment between IT and the business?
IT often selects projects based on the internal needs of IT rather than projects supporting the company's products and services
In terms of the "Believability" of the anticipated benefits resulting from an ROI investment, which of the following would have he lowest level of believability of achieving actual savings?
Increases in manager productivity
Which of the following would generally NOT be considered as a directly quantifiable benefit?
Increasing worker job satisfaction
Along with using a digital certificate that identifies the authorized cardholder, what other security measure do digital wallets use to protect the privacy of the owner's personal information when making a transaction using a digital wallet?
Information in the digital wallet is encrypted in the user's phone, tablet, or computer
What organization coordinates and manages the assignment of unique internet (IP) addresses throughout the world, working on behalf of an international "multistakeholder community" composed primarily of technology companies?
Internet Corporation for Assigned Names and Numbers (ICANN)
Which of the following business objectives was NOT discussed as commonly being a method that an IT strategic plan would need to include to support the larger goal of supporting the organization's goals?
It must definte the existing IT architecture to ensure that changes are not made by future development
Being able to reuse information that is created contributes to what critical success factor (which is also know as a key factor) for a high ROI (Return on Investment)?
Knowledge
What HTML attribute should be included in order to make websites more understandable and ensure that the content will be presented appropriately and read audibly by screen readers in the correct language?
LANG
Which of the following types of website types (as described in the ABP-3 guidelines) best describes use of the Eller website as a marketing hub to obtain contact information about new prospective students and potential donors?
Lead-generation Website
With respect to location-based services, which of the following terms describes a process of converting a non-revenue-generating product into a source of income?
Monetize
Based upon the "Gartner Magic Quadrant for CRM Vendors" that was discussed in class, Microsoft and Tableau are both considered by Gartner to be in which of the following categories (with respect to "completeness of vision" and "ability to execute")?
Leaders
What type of mobile advertising contacts potential customers about product and store information when the customer is within close proximity of the point of fulfillment of the product or service?
Location-sensitive advertising
From the perspective of the "Stakeholder Matrix," what category of stakeholders could pose a risk or create obstacles for a project?
Low Interest / Importance, High Influence
As described in the "Ten Axioms for Success", what approach should be used to addresses a common source of project failure described as "scope creep or drift" caused by deviations from the project plan?
Manage Change
With respect to the Eller College of Management's website design strategy, what role does Eller expect its external web presence to serve with prospective and current students, corporate recruiters, potential donors, and the broader community
Marketing Hub
The growth of relatively inexpensive digital content, such as music (e.g., iTunes), ringtones, and downloadable games has increased the use of which of the following payment methods as merchants seek to avoid paying credit card fees on small transactions?
Micropayments
Similar to critical success factors, what term is used to describe a checkpoint for a project, usually when an important goal or deliverable has been reached during a project's timeline?
Milestone
Issues relating to new markets, services, and distribution channels are most closely related to what aspect of a SWOT (Strengths, Weaknesses, Opportunities, and Threats) Analysis?
Opportunities
What type of search engine (e.g., Google search) results are decided based on a number of ranking factors that have to do with relevance to the user's search query, incoming links, domain authority, device, user location, and many other factors?
Organic
What type of firewall protection technique moinitors packets and blocks packets based on thier specific source and destination Internet Protocol (IP) addresses, protocols and ports?
Packet filtering
According to the The POUR principles of accessibility video case, which of the four POUR principles requires content to be available to at least one of an individual's senses (i.e., seeing, hearing, touching, smelling, and tasting)?
Perceivable
Services such as Life360, Snapchat Location, and OnStar Roadside Assistance are all examples of that category of innovative location-based services according to NAVTEQ?
Personal Security
Although over 60% of mobile / tablet users consider themselves to be "always connected," according to Kantar Retail, what type of device is most commonly used by individuals when shopping from late morning to late evening?
Personal computer (PC)
In the Neuro-ID video case "Intention, Friction and Fraud", all of the following are used to assess the behavior of online users, except:
Personally Identifiable Information
With respect to Eller's "How We Got There" Web Redesign Process, during what phase did the design team complete tasks such as outlining the site, creating wireframe layout, and proposing visual design?
Phase 2: Site Messaging, Structure and Design
Which of the following approaches would help a business leader understand the how the competition in their industry and help the company protect its sustainable competitive advantage?
Porter's Forces
Which of Porter's Forces focuses on the strategic use of information resources to gain access to distribution channels and create economies of scale?
Potential Threat of New Entrants
Which of the following is NOT considered a dimension that differentiates traditional commerce from electronic commerce?
Profit
Cross docking, or the practice of unloading materials from an incoming trucks or rail cars and loading these materials onto outbound trucks or rail cars, with little or no storage or warehousing in between, results in which of the following outcomes that helps manage the bullwhip effect?
Reduced Production Lead Times
Which of the following helped Ford Motor Company manage its cash flow with respect to paying vendors for parts using its cars?
Requiring local automobile dealers to pay on COD (Cash on Delivery) terms when they received their cars
What is the term that is used to describe the ability websites to adjust automatically the content, images and how the website is laid out so that it works well with the device where the website is being accessed, such a desktop, laptop or smartphone?
Responsive Web Design
Which of the following terms means the probability that a threat will impact an information resource?
Risk
As discussed in the Eye on Oversight - Cybersecurity video case, which of the following security areas does the Department of Health and Human Services (HHS) security work focus on being proactive and identify vulnerabilities
Risk Management
What supply chain management model provides "end-to-end" (from your suppliers' supplier to your customers' customers") supply chain analysis through the effective configuration of a per-defined framework?
SCOR (Supply Chain Operations Reference)
________ is a cloud-based ERP system that avoids an on-premise ERP implementation.
SaaS (Software as a Service)
What term is used to describes an approach in agile development that allows users to change their minds about what they want and need, and focuses on maximizing the development team's ability to deliver iterations quickly, called sprints, which allows them to respond to user requirements as they emerge?
Scrum
Which of the following dimensions of the learning brain and variability plans, executes, and monitors actions & skills when seeking to answer the "how of learning"?
Strategic network
A URL that begins with "https" uses _________, which is a protocol that offers end-to-end encryption for secure transactions such as credit card purchases and online banking.
TLS (Transport Layer Security)
In the image shown below, what are the list of tasks that are on the critical path for this project?
Task A, Task D, and Task E
_________ feasibility determines whether the company can develop or otherwise acquire the hardware, software, and communications components needed to solve the business problem.
Technical
Invented by the well-known quality control statistician Dr. Kaoru Ishikawa, what is the name of the analysis tool that provides a systematic way of looking at effects and the causes that create or contribute to those effects?
The "fishbone diagram"
________ refers to erratic shifts in orders up and down the supply chain when variables that affect customer demand can become magnified when they are viewed through the eyes of managers at each link in the supply chain.
The bullwhip effect
_________ involves system developers writing a business case to justify funding one or more specific applications or projects.
The business case approach
Developed by the US Navy, a PERT (Program Evaluation Review Technique) chart would help a project manager understand what aspect of a project?
The project milestones and the order they are scheduled to be completed
In the following image, what indicates that the placement of search result has beed determined based on paid advertising?
The work "Ad" before the URL
Which of these is NOT enumerated as a Motivation to Create Accessible Web Content?
To improve the reliability of technical functionality (technology centered motivations)
According to the "Smartrek App" video case, which of the following factors was NOT provided to users about possible options to help them make a Smartrek reservation?
Toll road fees
When creating a strategy for deploying a Microsoft PowerBI solution, what approach is typically governed by the central information technologies group who product reports and dashboard consumed (used by) functional business users?
Top-down Corporate BI
What network infrastructure term describes the physical layout of nodes on a network, such as bus, star or ring?
Topology
As discussed in the "WiFi Marketing" video case, a WiFi marketing system could help a business located in a shopping mall use retail analytics to do all of the following, EXCEPT:
Track the percentage of customers that purchase products online while in the store (Showrooming)
Which of the following data communications computer ports is a multi-function, bus-oriented (up to 127 devices), high-speed (up to 600 MBps) serial interface?
USB Port
What term related to mobile computing describes how a mobile device can provide information and communication regardless of the user's location?
Ubiquity
What website design perspective focuses on understanding an effectively using a company's competitive distinction?
Unique Selling Point (USP)
In the cupcake "manufacturing" case study that was discussed in class, the fact we purchase butter by stick, but when baking we use butter by the ounce is an example of which of the following?
Unit of measure conversions (Buy-vs-issue)
Which of the following terms describes a collection of techniques, processes, methods and procedures that places the user at the center of the process with users being consulted at each stage of the design process?
Universal Design
What recommendation did Don Norman have to improve a design model when designing for the disabled?
Using rapid prototyping
In contrast to traditional business cases based on estimates, a business case for an investment in IT (information Technology) created using the Total Economic Impact model has all of the following benefits EXCEPT:
Value is measured by the IT Department
When considering the economics of risk management, the risk optimization line determines all of the following EXCEPT:
Value of the Asset
Which of the following project management visualizations uses a hierarchical structure similar to a manufacturing Bil of Materials to show the relationships among the tasks in a project?
Work Breakdown Structure
With respect to ABP-3, all of the following are correct statements about the website development tool Blue Griffon, except:
You must get prior permission from an instructor to use Blue Griffon as your ABP-3 website development tool
The ________ process originates in the sales department and ends in the accounting department.
fulfillment
The ________ activity of SCM is the most metric-intensive part of the supply chain in which organizations measure quality levels, production output, and worker productivity.
make
A _________ conversion introduces components of the new system in stages, introducing modules sequentially until the entire new system is operational.
phased
A key difference of the two types of manufacturing systems is that a push system ________ work releases based on demand, while a pull system _______ work releases based on system status.
schedules; authorizes
In the ________ activity of SCM, supply chain managers develop processes for managing their goods and services inventory, including receiving and verifying shipments, transferring the shipped materials to manufacturing facilities, and authorizing supplier payments.
source
If the filename of your company's logo image files is "Walmart Logo.jpg" on your computer (i.e., the filename of your company logo has an embedded space in the name), which of the following would the filename used in the "src" attribute on the HTML "IMG" tag?
src="Walmart%20Logo.jpg"
The numerous and diverse interactions they have with their customers, such as telephone contact, direct mailings, and actual physical interactions with customers during their visits to a store, are referred to as customer ________ ________.
touch points
With the ________ approach to on-premise ERP implementation, a company implements a standard ERP package using the package's built-in configuration options.
vanilla (standard)
