MIS Ch 7-10

What term is used for any instance where the product or service fails to meet customer requirements?

defect

What are the bottom four needs in Maslow's structure are referred to as?

deficiency

Which statement best defines schedule variance?

earned value minus the planned value

Which document predicts future project status and progress based on past information and trends?

forecasts

Which term is used for the degree to which a system performs its intended function?

functionality

What need is at the highest level in Maslow's structure?

growth

As the number of people involved in a project _____, the complexity of communications _____.

increases, increases

Which addresses the ease of performing maintenance on a product?

maintainability

What does the process of controlling costs primarily involve?

managing changes to the project budget

According to the guidelines provided by Practical Communications, Inc., what is the most appropriate medium for addressing negative behavior?

meeting

Which concept refers to matching certain behaviors of the other person?

mirroring

The formula to determine the number of communication channels is _____, where n is the number of people involved.

n (n-1)/2

What term is used for a bell-shaped curve that is symmetrical regarding the average value of the population (the data being analyzed)?

normal distribution

Which document describes what the project team has accomplished during a certain period?

progress reports

What type of management includes the processes required to ensure that a project team completes a project within an approved budget?

project cost management

What term is used for the relation of harmony, conformity, accord, or affinity?

rapport

According to Herzberg, which is a motivational factor?

recognition

What term is used for the ability of a product or service to perform as expected under normal conditions?

reliability

Which process is an action taken to bring rejected items into compliance with product requirements or specifications or other stakeholder expectations?

rework

What term is used for taking time to renew oneself physically, spiritually, mentally and socially?

sharpening the saw

Which process involves choosing part of a population of interest for inspection?

statistical sampling

In the Tuckman model, what occurs as team members have different opinions as to how the team should operate?

storming

The _____ line for any e-mail messages you write should clearly state the intention of the e-mail.

subject

Good Earth, a company manufacturing packaged food products, sets up its stores in Baltonia. However, a year later, the company closes the store down due to high operating costs. In such a scenario, the money spent in paying for the rent of the store in Baltonia would be an example of which costs?

sunk

Which testing involves an independent test performed by end users prior to accepting the delivered system?

user acceptance

Six Sigma's target for perfection is the achievement of no more than _____ defects, errors, or mistakes per million opportunities.

3.4

A team has 10 communication channels between its various members. Using the formula for calculating the number of communication channels, it can be deduced that the team has _____ members.

5

Which highly respected psychologist, rejected the dehumanizing negativism of psychology and proposed the hierarchy of needs theory?

Abraham Maslow

Which statement is one of Juran's ten steps to quality improvement?

An organization should build awareness of the need and opportunity for improvement.

Soles is a footwear company which has recently set up its store in Ambrosia. To manufacture its products, Soles incurs a range of different costs. Which would be an example of an indirect cost?

Electricity used to run its factories

Which costs are difficult to measure in monetary terms?

Fixed costs

Who is best known for distinguishing between motivational factors and hygiene factors when considering motivation in work settings?

Frederick Herzberg

Which question is typically addressed by a project forecast?

How much more money will be needed to complete the project?

Which is true of push communication?

Information is sent to recipients without their request

1. Which chart helps users identify the vital few contributors that account for most quality problems in a system?

Pareto

What theory emphasizes factors such as job rotation, broadening of skills, generalization versus specialization, and the need for continuous training of workers?

Theory Z

Which statement is true of bottom-up estimates?

They are time-intensive and expensive to develop.

Accor ding to McClelland's acquired-needs theory, what do people who desire harmonious relationships with other people and need to feel accepted by others have a high need for?

affiliation

What cost is the price of evaluating processes and their outputs to ensure that a project is error-free or within an acceptable error range?

appraisal cost

According to Thamhain and Wilemon, what is the legitimate hierarchical right to issue orders?

authority

Which type of power involves using punishment, threats, or other negative approaches to get people to do things they do not want to do?

coercive

Which process helps integrate traditionally separate organizational functions, set process improvement goals and priorities, provide guidance for quality processes, and provide a point of reference for appraising current processes?

CMMI

As a manager, you want to praise a team member, Phil, for doing a good job on a particular project. However, you know he tends to be an introvert. Which communication method would Phil be most comfortable with?

Call Phil in for a private meeting to appreciate his work.

What is e-mail communication is most suited for?

communicating simple information

What type of estimate is used for making many purchasing decisions for which accurate estimates are required and for estimating final project costs?

definitive

Which technique helps identify variables that have the most influence on the overall outcome of a process?

design of experiments

The main outputs of which process are team performance assessments, change requests, and updates to several documents?

developing the project team

What needs are at the bottom of Maslow's structure?

physiological

What is the first step in project cost management?

plan how costs will be managed

Which process involves determining the information and communications needs of the stakeholders?

planning communications

According to McClelland's acquired-needs theory, what do people who want to direct others, and can be seen as bossy, have a need for?

power

Which method of communication is likely to be most effective for conveying sensitive or important information?

short face-to-face meetings

Validated changes and validated deliverables are the outputs of the ____ subprocess of project quality management.

controlling

Which process results in a cost baseline as a main output?

cost budgeting

Work performance information and cost forecasts are main outputs of which process?

cost control

Which type of estimate should be used if the cost estimate for a project is used a basis for contract awards and performance reporting?

definitive

What is the purpose of a cost performance index (CPI)?

estimate the projected cost of completing the project

Which process involves developing an approximation of the costs of resources needed to complete a project?

estimating costs

During which phase must project teams address important considerations for managing information (and often end up updating business processes through improved communications)?

execution

Which addresses how well a product or service performs the customer's intended use?

performance

The output of the _____ process is a communications management plan.

planning communications