MIS ch. 7

Which of the following is a characteristic of a dynamic process? a. an adaptive process that changes rapidly b. formally defined and documented c. process structure changes slowly d. standardized

an adaptive process that changes rapidly

A hospital uses a paper-based system. Its kitchen staff prepares meals for everyone who is a patient in the hospital as of midnight the night before. It is impossible for them to obtain data about several discharges until the next night, which results in a considerable amount of food waster at a substantial cost. Which process could the hospital adapt so that the kitchen staff is more efficient and doesn't waste food on patients who have already been discharged? a. an inter-enterprise process b. an enterprise process c. a dynamic process d. a business process reengineering

an enterprise process

Which of the following best describes enterprise resource planning (ERP) systems? a. applications that are used only to maintain the general ledger within an organization b. applications that integrate business activities across departmental boundaries c. applications that are used for retaining the stand-alone systems within an organization d. applications that introduce a bullwhip effect within a company's supply chain network

applications that integrate business activities across departmental boundaries

A medical clinic appears to be having trouble with making appointments, so some patients aren't getting in quickly enough to see a doctor, and others are frustrated and leaving the practice to seek other care. Management has reviewed the situation and realizes that the issues is inefficiency at the reception desk. Management decides to implement an information system to improve the job of the receptionists. Which of the following reflects the type of improvement the managers are choosing to implement? a. controlling data quality and process flow b. cancelling all current activities c. performing an activity d. augmenting a human who is performing an activity

augmenting a human who is performing an activity

Which of the following is a similarity between customer relationship management software and enterprise software? a. both are used only in supply chain management applications b. both are business process driven software c. both are independent of information systems d. both cannot be used in governmental organizations

both are business process driven software

Which of the following is the activity of altering existing and designing new business processes to take advantage of new information systems? a. inherent processes b. customer life cycle c. CRM d. business process reengineering

business process reeingineering

Which of the following solves one of the challenges of implementing or upgrading an enterprise information system? a. avoiding changes that will disrupt employees b. communicating to employees they will not have to change their activities c. communicating to employees that changes are necessary d. communicating to employees that they won't benefit from the changes

communicating to employees that changes are necessary

Which of the following best defines triggers? a. inherent processes defined in the ERP solution b. "starter kits" that contain program and database configuration files as well as process blueprints that apply to erp implementations in specific industries c. computer programs stored in the database that are used to enforce business rules d. computer programs stored within the database that run to keep the database consistent when certain conditions arise

computer programs stored within the database that run to keep the database consistent when certain conditions arise

Which of the following processes applications across multiple computing devices? a. functional application b. distributed system c. workgroup information silo d. information silo

distributed system

While implementing and upgrading enterprise information systems, expense and risk arise from one of four primary factors. Which of the following is a primary factor? a. communicating the need for change b. choosing lesser regrets c. training and coaching d. employee resistance

employee resistance

A workgroup information system is an information system that ______ a. enables workgroups to fulfill the charter, purpose, and goals of a particular group or department b. facilitates the activities of a group of people c. spans an organization and supports activities in multiple departments d. checks inventory

facilitates the activities of a group of people

Process effectiveness is the measure of ______ a. how well a process achieves the organizational strategy b. data quality and process flow c. the change in the process structure d. the ratio of process outputs to inputs

how well a process achieves the organizational strategy

Predesigned procedures for using software products are best described as _______ a. business process reengineering b. information silos c. inherent processes d. structured processes

inherent processes

Which of the following is an advantage of inherent processes over in-house business process reengineering? a. business processes are designed and developed when they are needed b. inherent processes save organizations from expensive business process reengineering c. inherent processes provide organizations with unique business processes d. inherent processes are a perfect fit for all the different kinds of business processes

inherent processes save organizations from expensive business process reengineering

The primary purpose of an enterprise resource planning (ERP) system is the ______ a. integration of functional systems within an organization b. duplication of customer data for the ERP modules used by an organization c. creation of the stages of a customer life cycle for an organization d. elimination of global real-time updates wherever a business transaction takes place

integration of functional systems within an organization

Which of the following is a problem with information silos? a. isolated decisions b. organized processes c. decreased expense d. a lot of information

isolated decisions

Which of the following is characteristic of an inter-enterprise information system? a. it can resolve problems of duplicated enterprise data b. it can support only a single user c. it is easy to manage change d. it is an information system that follows informal procedures

it can resolve problems of duplicated enterprise data

Which of the following statements is true of enterprise application integration (EAI)? a. it always connects system "islands" via an existing layer of software b. it enable existing applications to communicate and share data c. it encourages the vendors to practice the bait-and-switch method to attract more customers d. it disables an organization from moving to enterprise resource planning systems

it enable existing applications to communicate and share data

Which of the following is not a characteristic of enterprise application integration (EAI)? a. it uses relationship management applications b. it provide integrated information c. it connects system "islands" via a new layer of software/system d. it enable existing applications to communicate and share data

it uses relationship management applications

Which of the following measures the ratio of process outputs to inputs? a. information silo b. data integrity c. process efficiency d. process effectiveness

process efficiency

A medical billing company is finding that a higher percentage of its claims are being returned. Insurance companies are rejecting the bills because of medical coding errors. Managers believe the software and database use for the r=procedures involved in coding bills are not the problem. They are convinced that the problem occurs during data entry, and they want to implement changes that will ensure the right codes are entered. Which of the following should managers do to resolve the issue? a. change how the process flows so that only software is checking the medical codes b. review what those who are performing the coding are doing and implement a quality check procedure c. change the software to try a new procedure d. change the database that stores all of the data

review what those who are performing the coding are doing and implement a quality check procedure

Inter-enterprise processes ______ a. span two or more independent organizations b. exist to enable workgroups to fulfill the charter, purpose, and goals of a particular group or department c. span an organization and support activities in multiple departments d. are flexible, informal and adaptive processes that normally involve strategic and less structured managerial decisions and activities

span two or more independent organizations

Which of the following describe distributed applications? a. they are used for specific functions and with information silos b. they are integrated using enterprise-wide applications c. they integrate isolated data created by information systems at the enterprise level into inter-enterprise systems d. they are used across the organization and with information silos

they integrate isolated data created by information systems at the enterprise level into inter-enterprise systems

Which of the following ERP solutions is a computer program stored within the database that runs to keep the database consistent when certain conditions arise? a. industry-specific solution b. trigger c. process blueprint d. stored procedure

trigger

What best describes how workers in 2024 might use mobile devices with ERP systems? a. they will use mobile devices to develop a way to expand their workspaces in their companies b. they will have to troubleshoot the many complications of mobile systems c. they will be able to do work in different locations, but only inside of the office/work space d. workers will be able to carry mobile devices that can be used to access information from work in any location

workers will be able to carry mobile devices that can be used to access information from work in any location

Which of the following is true of the characteristics of a workgroup information system? a. workgroup information systems are typically used by 10-100 users b. workgroup information systems support activities of one or more enterprise processes c. workgroup information systems are shared by two or more independent organizations d. workgroup information systems follow only informal procedures in documentation

workgroup information systems are typically used by 10-100 users