MIS Chapter 1
Which of the following constitutes an organizational element in the UPS tracking system described in the chapter? -the specification of procedures for identifying packages with sender and recipient information -promoting the company strategy of low-cost, superior service -the use of handheld computers and networks for managing package delivery -monitoring service levels
the specification of procedures for identifying packages with sender and recipient information
Studies have consistently shown that firms that invest greater amounts in information technology receive greater benefits than firms that invest less True/False
False
Developing a new product, fulfilling an order, and hiring a new employee are examples of business processes True/False
True
A fully digital firm produces only digital goods or services True/False
False
Business processes are logically related task for accomplishing tasks that have been formally encoded by an organization True/False
False
Information technology (IT) consists of all the hardware that a firm needs to use in order to achieve its business objectives, whereas information systems consist of all the software and business processes needed. True/False
False
Knowledge workers assist with paperwork at all levels of the firm True/False
False
A firm that invests in efficient business processes is making an investment in organizational complementary assets. True/False
True
Computers are only part of an information system True/False
True
In order to understand how a specific business firm uses information systems, you need to know something about the hierarchy and culture of the company. True/False
True
Investment in IT is over 50% of all invested capital True/False
True
An example of a business using information systems to attain operational excellence is -Wal-Mart's RetailLink System -the Mandarin Oriental hotel's customer-preference tracking system -Apple Inc.'s iPod -Verizon's Web-based digital dashboard
Wal-Mart's RetailLink System
The enourmous volume of data generated by Internet activity, such as Web traffic and e-mail, is referred to as _______________
big data
Dell Computer's use of information systems to improve efficiency and implement "mass customization" techniques to maintain consistent profitability and an industry lead illustrates which business objective? -survival -competitive advantage -improved business practices -improved flexibility
competitive advantage
The fundamental set of assumptions, values, and ways of doing things that has been accepted by most of a company's members is called its -culture -atmosphere -values -environment
culture
Which of the following objectives best describes the business strategy behind the technologies implemented in Disney's Operational Command Center, as discussed in the chapter case? -operational excellence -customer support -new products and services -competitive advantage
customer support
Psychologists study information systems with an eye to understanding -how systems affect individuals, groups, and organizations -how human decision makers perceive and use formal information -the production of digital goods -how new information systems change the control and cost structures within the firm
how human decision makers perceive and use formal information
Sociologist study information systems with an eye to understanding -how new information systems change the control and cost structures within the firm -how human decision makers perceive and use formal information -the production of digital goods -how systems affect individuals, groups, and organizations
how systems affect individuals, groups, and organizations
Which main business function is responsible for maintaining employee records -sales and marketing -manufacturing and production -human resources -finance and accounting
human resources
The discipline that focuses on mathematical techniques for optimizing parameters of organizations, such as transportation and inventory control, is -management science -utilization management -operations research -MIS
operations research
Disciplines that contribute to the technical approach to information systems are -computer science, engineering, and networking -engineering, utilization management, and computer science, -operations research, management science, and computer science -management science, computer science, and engineering
operations research, management science, and computer science
The use of information systems because of necessity describes the business objective of -competitive advantage -improved business practices -survival -improved flexibility
survival
An example of a social complementary asset is -training programs -technology and service firms in adjacent markets -distributed decision-making rights -all of the above
technology and service firms in adjacent markets
An example of a business using information systems for customer and supplier intimacy is -Verizon's Web-based digital dashboard -the Mandarin Oriental hotel's customer-preference tracking system -Apple Inc's iPod -Wal-Mart's RetailLink sytem
the Mandarin Oriental hotel's customer-preference tracking system
From a business perspective, raw data is transformed systematically during various stages, transforming it into valuable information, in a process called -the information value chain -feedback -information processing -the IT value chain
the information value chain
