MIS Chapter 2

Which of the following systems would you use to forecast the return on investment if your firm planned to switch to a new supplier that offered products at a lower cost? A) MIS B) DSS C) ESS D) TPS E) CRM

B) DSS

Which of the following systems is designed to automate business processes across the firm, spanning functional areas and organizational levels? A) SCM B) Enterprise applications C) DSS D) MIS E) CRM

B) Enterprise applications.

Which level of the organization is an ESS specifically designed to serve? A) End-users B) Senior management C) Knowledge workers D) Operational management E) Middle management

B) Senior management

Which of the following statements about a TPS is not true? A) Tracking the flow of transactions within an organization is one of the principal purposes of a TPS. B) TPS typically supply data to a firm's ESS. C) A TPS failure for even a few hours can lead to a firm's demise. D) A TPS supports operational management. E) A payroll system is an example of a TPS.

B) TPS typically supply data to a firm's ESS.

Transaction-level information is essential for operational management to plan future production levels. True False

False

Checking for quality is a business process handled by the marketing function. True False

False

What is the most important benefit of an enterprise application? A) Enabling the creation of business intelligence B) Enabling cost-effective e-business processes C) Helping businesses become more flexible and productive by enabling business functions and departments to share information and coordinate their business processes more closely D) Providing answers to nonroutine questions E) Enabling managers to make better decisions

C) Helping businesses become more flexible and productive by enabling business functions and departments to share information and coordinate their business processes more closely.

End users are playing an increasingly large role in the design and development of information systems. True False

True

An ESS supports which of the following? A) Long-range planning activities of senior management B) Transactional needs of the organization C) Day-to-day processes of production D) Knowledge and data workers in an organization E) Decision making and administrative activities of middle managers

A) Long-range planning activities of senior management.

Order fulfillment involves all of the following business processes except: A) making customers aware of the product. B) submitting the order. C) shipping the product. D) assembling the product. E) checking the customer's credit.

A) making customers aware of the product.

All of the following are capabilities of enterprise social networking tools except: A) tagging and social bookmarking. B) supply chain management. C) the ability to set up member profiles. D) the ability to share, store, and manage content. E) the ability to establish groups and team workspaces.

B) supply chain management.

Which of the following systems would you use to consolidate the relevant knowledge and experience in the firm and make it available to improve business processes and management decision making? A) CRM B) TPS C) MIS D) An extranet E) KMS

E) KMS

A business process must be tied to just one specific functional area. True False

False

An SCM is considered to be an intraorganizational system because it automates the flow of information across organizational boundaries. True False

True

An organization's MIS and DSS supply an ESS with summarized information. True False

True

You have been hired by BizCom to help it improve its business processes and financial performance. BizCom is a business communications consulting firm that services many clients in different industries throughout the United States. BizCom provides customized written recommendations about how to best use a client's existing resources to improve the client's internal communications. The company has approximately 50 consultants, all of whom are located in its central headquarters in Alexandria, Virginia. Which of the following would you recommend that BizCom install? A) KMS, to minimize redundant work on similar clients B) TPS, to help manage all daily activities and transactions C) Extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with its clients, and minimize the amount of paperwork needed D) CRM, to maintain easily accessible customer records to minimize the time spent looking for client data E) MIS, to produce reports on the firm's operations

C) Extranet, to enable quick collaboration over the Internet, minimize the time spent communicating with its clients, and minimize the amount of paperwork needed.

Which of the following systems would an organization use to compare total annual sales for a specific product to a planned target? A) DSS B) ESS C) MIS D) CRM E) TPS

C) MIS

Producing a bill of materials is a business process in which of the following functional areas? A) Human resources B) Finance and accounting C) Manufacturing and production D) Sales and marketing E) Research and development

C) Manufacturing and production.

Enterprise applications integrate information from multiple functions and business processes to enhance the performance of the organization as a whole. True False

True

A(n) ________ system collects data from various key business processes and stores the data in a single, comprehensive data repository, usable by other parts of the business. A) management information B) enterprise C) knowledge management D) transaction processing E) automatic reporting

B) enterprise