MIS Chapter 2 quiz
Which of the following is NOT a part of the firm's environment? A. Employees B. Competitors C. Stockholders D. Customers E. Suppliers
A. Employees
Which of the following is a file storage and synchronization service for cloud storage, file sharing, and collaborativeediting? A. Google Drive B. Google+ C. Apple FaceTime D. Salesforce Chatter E. Google Hangouts
A. Google Drive
___________ is a way for individuals to provide feedback and reviews about products and services. A. Social commerce B. A dashboard C. File sharing D. Crowdsourcing E. Social marketing
A. Social commerce
A(n) ______________ is a social website that allows groups to meet together and share knowledge about a specific area like coins, space, or stamps. A. community B. blog C. workspace D. intranet E. social network
A. community
A government website that allows citizens to purchase fishing licenses is an example of ________. A. e-government B. an executive support system C. a decision support system D. a management information system E. an expert system
A. e-government
Sanofi Pasteur implemented a(n) __________ system to help staff have dialogues, share ideas, and work with other company members. A. enterprise social networking B. data mining C. global purchasing D. new employee training E. WAN
A. enterprise social networking
_______________ is an emerging area where data is organized in a meaningful way to help managers at all levels make more informed decisions. A. HTML programming B. Business intelligence C. intelligent agents D. Business management E. Electronic performance support
B. Business intelligence
Which of the following is NOT a reason that collaboration and teamwork are more important today than ever? A. Changing organization of the firm B. Growth of outsourcing C. Changing culture of work and business D. Emphasis on innovation E. Changing scope of the firm
B. Growth of outsourcing
__________________ are designed to capture critical processes, procedures, and experience to ensure this critical content isn't lost when someone leaves the organization. A. Computer information systems B. Knowledge management systems C. Management information systems D. Customer relationship management systems E. Information systems
B. Knowledge management systems
_________________ are information systems professionals who help bridge the relationships between technical specialists and end users to identify requirements for improved systems. A. CIOs B. Systems analysts C. Database developers D. HTML programmers E. E-marketers
B. Systems analysts
An antique dealer buying items and hoping to sell them for more than he or she paid for them is the very definition of a(n) ________. A. franchise B. business C. social enterprise D. global organization E. information system
B. business
Use of the Internet to provide services to citizens, such as driver's license renewals, illustrates ________. A. e-business B. e-government C. e-commerce D. b2b e-business E. intranet usage
B. e-government
A ________ is a senior manager who oversees the use of IT in the firm. A. CKO B. CEO C. CIO D. CTO E. CFO
C. CIO
Which capability of social software allows users to use real-time information streams, status updates, and announcements? A. Content sharing B. Profiles C. Feeds and notifications D. Tagging and social bookmarking E. Team workspaces
C. Feeds and notifications
Which of the following is NOT an application of social business? A. Blogs and wikis B. Crowdsourcing C. General ledgers D. Communities E. Social networks
C. General ledgers
_______________ commonly involves sites like Twitter and Facebook to collaborate with customers. A. Quality production B. Web collaboration C. Social business D. Chat E. Operations
C. Social business
Examining a map that depicts different colors based on flu outbreaks is an example of a digital ____________. A. operating system B. support system C. dashboard D. transaction processing systems E. sql
C. dashboard
The four major functions of a business include manufacturing/production, sales/marketing, finance/accounting, and _________________. A. instructional design B. purchasing C. human resources D. customer relations E. big data analysis
C. human resources
The order fulfillment process involves which of the following functional areas of a business? A. Sales, human resources, and manufacturing and production B. Sales, human resources, and accounting C. Manufacturing and production, human resources, and accounting D. Sales, accounting, and manufacturing and production E. Human resources, accounting, and service
D. Sales, accounting, and manufacturing and production
Amazon.com is an example of ___________ because it sells products over the Internet. A. an expert system B. a management information system C. a executive support system D. electronic commerce E. a decision support system
D. electronic commerce
Which of the following is a responsibility of the sales and marketing functional area? A. Paying creditors B. Checking for quality C. Producing bills of materials D. Managing cash accounts E. Identifying customers
E. Identifying customers
____________ focus on day-to-day operations of a business including managing sales, payroll, and receipts. A. Auto processing systems B. Big data systems C. Operational processing systems D. Spreadsheets E. Transaction processing systems
E. Transaction processing systems
The information systems department in an organization is responsible for maintaining all of the following EXCEPT ________. A. hardware B. networks C. data storage D. software E. business processes
E. business processes
A secretary assisting management is considered a _________ worker. A. service B. production C. knowledge D. operational E. data
E. data
A key benefit of collaboration is _______________, which focuses on deriving better and more unique ideas for products and services. A. customer service B. quality C. productivity D. convenience E. innovation
E. innovation
