MIS Final

CRM offers an average return of $5.60 for every $____ spent.

1

Where CRM is focused on the customer, ERP focuses on the ____.

Business

four operational definitions for AGI: The Turing Test, The ____ Test, The Robot Challenge Student Test, and The Employment

Coffee

_____ describes a distribution method used in grocery/retail where the supplier delivers product directly to the stores. The bypasses the retailers' distribution network.

Direct Store Delivery (DSP)

Many SCM applications are reliant upon the kind of information that is stored inside ____ software and, in some cases, some CRM packages.

ERP

____ focuses on reducing overhead and cutting costs.

ERP

Pay for the infrastructure but you are responsible for all application development and deployment and support activities.

IaaS ("host")

Cloud computing services fall into three categories ____, Platform-as-a-Service (PaaS), and Software-as-a-Service (SaaS).

Infrastructure as a service (IaaS)

Dell is able to achieve a four-hour production cycle time using an ____-based supply-chain management system.

Internet

Pay for the infrastructure and for a developing platform that supports many areas of deployment so you can just focus on programming your application.

Paas ("build")

Pay for an entire solution that is fully built, deployed, and distributed over the web for you to consume on demand. You have no infrastructure, development, deployment, or support responsibilities.

SaaS ("consume")

15% of organizations have replaced all or most of their on premise customer service applications with _____ solutions.

Software as a Service

Five basic components of SCM are: Plan, ____, Make, Deliver, and Return.

Source

Bill Gates, along ___ and ____ fears that artificial intelligence could pose a threat to humanity.

Stephen Hawking, Elon Musk

Gates echoed concerns that something vaguely resembling the science fiction scenarios from ___ and ____ franchise could come to pass if the potential of artificial superintellegence is not taken seriously.

Terminator, Matrix

Organizations can use the ______ control objectives as a guide to what they should know about a provider.

United Certification Standard (UCS)

A specific ___ may cover a single task, all tasks, or any combination of tasks.

VMI program

Artificial Narrow Intelligence (ANI): Sometimes referred to as ____ is AI that specializes in one area.

Weak AI

ERP is used in ____ back office activities.

accomplishing

Mitigating the risk of cloud failures is as simple as being _____ prepared.

adequately

Just-in-Time Manufacturing lets manufacturers purchase and receive components just before they're needed on the _____.

assembly line

For ___ management, RFID is currently the best practical way to track items in transit.

asset

To pass the Employment Test, AI programs must have at least the potential to completely _____ economically important jobs.

automate

Common understanding has it that the purpose of the turing test is to determine whether a computer could _____ a human.

be

In the high-tech area, companies are turning to a _____ process in which a product is customized and manufactured according to specific customer requests.

build to order

Reasons to invest in CRM software will vary depending on the specific needs, size, and type of ____.

business

you can purchase ____ insurance to minimize the consequences of cloud failures.

business interruption

As a whole, CRM software give you and your sales teas all the tools necessary to grow your business in a ____ hub with the least amount of work possible.

central

AGI with an identical level of intelligence and computational capacity as a human would still have significant advantages over humans. Such as Speed, Size and Storage, Reliability and Durability, and _____ capability

collective

______ : a platform in which the good or service being exchanged has a few relevant characteristics that determine quality of consumers.

commoditized

Organizations considering a cloud service provider should look for three things: Trust, Technical Expertise and Understanding, and a Third Party ______.

compliance audit

The CRM is mainly utilized in ____ back office activities.

conducting

With the right insurance, hard-drive backups, encryption and other techniques, you can drastically reduce the potential ____ of cloud storage failures.

consequences

VMI relates to the tasks associated with managing the inventory supplied by a vendor, while ____ relates to ownership of the inventory.

consignment

a maker platform creates a value by enabling its producers to make ____ and broadcast it out to an audience.

content

The concept of "general intelligence" refers to the capacity for efficient ____ optimization

cross domain

CRM dashboard function: sales, marketing, and ____ support.

customer

All major enterprise CRM vendors offer ____ of some type.

dashboards

The cloud refers to the many ____ located throughout the world that house the hardware necessary to offer cloud services.

data centers

CRM acts as an entire _____ for all types of insights on customers.

database

Platforms can now facilitate the exchange of value produced by _____ network individuals.

decentralized

An exchange platform creates value primarily by enabling ____ exchanges between its consumers and producers.

direct

Benefits of using CRM software: Save time, save money, better ____ marketing, extra functionalities, and help sales team reach their goals.

email

91% of companies with more than 11 _____ use a CRM system.

employees

RFID readers might push their identified item data to a special computer for processing into useful information that can be sent to, and used by the company's ______ system.

enterprise management

The process of CRM is conducted naturally by ____ business.

every

A platform is a business model that creates value by facilitating ____ between two or more interdependent groups, usually consumers and producers.

exchanges

Between 25 and 60% of CRM projects fail to meet ___.

expectations

It is important for a company to keep track of what is happening in its ___ supply chain because a supplier or a supplier's supplier could end up having an impact on you.

extended

Elon Musk put down $10 million of his own money to fund an effort to keep artificial intelligence _____

friendly

Supply Chain Management (SCM) is the management of the flow of ____ and ____.

goods, services

Network effects provide an incentive for companies to invest more aggressively in accelerated _____ strategies.

growth

One thing that definitely needs to happen for Artificial General Intelligence (AGI) to be a possibility is an increase in the power of computer ____.

hardware

A platform is a ____ business model that creates value by bringing together consumers and producers, not just a piece of technology.

holistic

The Turing test is a test of a machine's ability to exhibit intelligent behavior equivalent to, or indistinguishable from, that of a _____.

human

Artificial General Intelligence (AGI): Sometimes referred to as Strong AI, or _____ AI, refers to a computer that is a as smart as human across the board.

human-level

Cloud services are made available according to three delivery models: public, private, and _____

hybrid

Successful SCM requires a change from managing____ to integrating activities into key supply chain processes.

individual functions

Supply chain business process integration involves collaborative work between buyers and suppliers, joint product development, common systems, and shared _____

information

The format of the test allows the interrogator to give the machine a wide variety of ____ tasks

intellectual

Network effects arise in platform -mediated networks which include networks of customers who wish to interact with each other, along with one or more ____ who provide a platform.

intermediaries

CRM is often the best bet for a business's first ____.

investment

dashboards serve a valuable purpose in giving system users visibility into both overall system health and _____ performance measurement.

job specific

RFID can help you manage materials or assets easily, improve productivity, eliminate errors and stock-outs, and significantly reduce ____ costs.

labor

The key difference is between platforms that provide value primarily by enabling exchanges (Exchange Platforms) and those that provide value primarily by enabling producers to create (_____ Platforms).

maker

CRM software has evolved from a simple contact management system into a robust tool that lets you ____ data all in one easily accessible solution.

manage operational

Vendors choose to offer VMI because they feel it gives them a ____ advantage or because VMI is expected in their laundry.

marketing

A ____ of companies perform a comprehensive review of their cloud service providers before sealing the deal.

minority

when all of your data is stored in the cloud, you run the risk of losing it forever. The best way to sidestep this issue is to back up at least your _____ information to a local server.

mission-critical

CRM dashboards serve the same general purpose: to quickly provide a user, manager, or administrator with a quick ____ related to a particular job function or department.

overview of data

As organizations strive to focus on core competencies and become more flexible, they reduce their ____ of raw materials sources and distribution of channels.

ownership

Pricing for CRM software for the most part, you can expect to pay on a _____ per-month basis.

per-user

A formal CRM tool provides a central ____ for the evolution of internal processes that ensure the business operates at optimum efficiency.

platform

Sales rep saw ____ increased by 15% when they had mobile access to CRM applications.

productivity

ERP and CRM are similar in many ways, as they are both used to increase the overall ___ of a business.

profitability

Providers only gain pricing leverage with network growth when they keep their platforms _____.

proprietary

A proprietary platform has a single ____ who exclusively controls its technology, for example, eBay, Federal Express, or Google.

provider

ERP and CRM working together make it much easier for a business to increase profits while ____.

reducing costs

ERP is mainly concerned with planning the _____ of the organization to ensure its best possible use.

resources

CRM focuses on increasing ____, but ERP gives emphasis on reducing costs.

sales

Just-in-Time manufacturing doesn't mean a company is ____ on its supply chain. Often, companies just have a distributor or supplier maintain a warehouse.

saving money

Platforms simply facilitate the exchange of value between consumers and producers. This approach allows platforms to ___ without increasing costs.

scale

The ___ RFID system compromises an RFID reader (or scanner) and an RFID tag (or label) for each item that you'll want to be able to identify.

simplest

Every organization can take advantage of a CRM software solution in order to enhance their ___ position.

strategic

The first thing to check is the ____ of your could service contracts

terms and conditions

Cloud computing refers to the delivery of computing services over a proprietary network or _____

the internet

CRM software is a tool that should provide the structure necessary to connect the majority of customer "____"

touch points

CRM is defined as a software that lets the organization to trade every _____ with the clients and customers.

transaction

Successful platform facilitate exchanges by reducing ____ costs and/or by enabling externalized innovation.

transaction

Another idea often associated with general intelligence is the ability to ____ learning form one domain to other domains.

transfer

Since human behavior and intelligent behavior are not exactly the same thing, the test can fail to accurately measure intelligence in two ways : 1) some human behavior is _____ 2) some intelligent behavior is inhuman

unintelligent

SCM applications benefit from having a single major source to got to for ____ information.

up to date

The most fundamental split in platform types is based on a platform's core _____.

value proposition

The recent proliferation of _____ technology, on which cloud computing is based, has contributed to its current popularity.

virtualization

Companies can connect their supply chain with the supply chains of their suppliers and customers together in a single vast network. The goal of these projects is greater supply chain _____.

visibility

The purpose of supply chain management is to improve trust and collaboration among supply chain partners, thus improving inventory ____ and the velocity of inventory movement.

visibility

Network effects are evident when any given customer's ____ for a product depends on the number of other customers with whom they can interact by using the product.

willingness to pay

RFID is a type of ___ technology that lets you identify objects that have been fitted with special RF identification tags.

wireless