MIS Final
Anne-Marie Cole runs the sales division for a local auto insurance firm. One of her key duties is to ensure the company has 10 percent market share by the end of the year. When evaluating the current sales numbers she determines that her sales division has total sales of $3 million and the entire industry has total sales of $50 million. What additional sales must Anne-Marie's division meet to ensure they have 10 percent of the market by the end of the year? A. $1 million B. $2 million C. $5 million D. $10 million
$2 million
Anne-Marie Cole runs the sales division for a local auto insurance firm. One of her key duties is to calculate her company's market share. When evaluating the prior year numbers, she found that her firm achieved total sales of $3 million and the entire industry had $30 million in sales. What is Anne-Marie's current market share? A. 1% B. 10% C. 18% D. 20%
10%
CSF's and KPI's are the two core metrics used within a business to track progress or success. What is the relationship between CSFs and KPIs? A. CSF's are business strategy elements where KPI's measure the progress of the CSF's B. CSF's build the business environment where KPI's explain how to build the CSF's C. KPI's are used first where CSF's are applied after D. KPI's promote employees on their performance where CSF's demote employees based on their performance level
CSF's are business strategy elements where KPI's measure the progress of the CSF's
An optimization analysis finds the optimum value for a target variable by repeatedly changing other variables, subject to specified constraints. What can a manager determine by changing revenue and cost variables in an optimization analysis? A. Calculate the highest potential profits B. Calculate employee benefit payments C. Use this as an extension for a digital dashboard D. Create production schedules
Calculate the highest potential profits
Which of the below processes would be found in the operations management department? A. Creating production schedules B. Communicating marketing campaigns C. Hiring employees D. Processing sales
Creating production schedules
What are the crucial steps companies perform to achieve their goals and objectives and implement their strategies? A. Critical success factors B. Crucial success factors C. Key performance indicators D. Key performance factors
Critical success factors
CSF's and KPI's are two core metrics used to evaluate results and measure the progress of a project for a business. Which of the below represents the acronyms for CSF and KPI? A. Continual success factors and key performance indicators B. Critical success factors and key project ideas C. Customer success findings and key project ideas D. Critical success factors and key performance indicators
Critical success factors and key performance indicators
Which of the below statements is accurate? A. Key performance indicators can have no more than four critical success factors B. Critical success factors can have no more than four key performance indicators C. Key performance indicators can have several critical success factors D. Critical success factors can have several key performance indicators
Critical success factors can have several key performance indicators
When evaluating the six-step decision making process, what occurs during the solution selection step? A. The process will begin again if the decisions made were incorrect B. Definition of the problem as clearly and precisely as possible C. Details of every solution possible including ideas that seem far fetched D. The solution that best solves the problem is selected
Details of every solution possible including ideas that seem far fetched
Which of the below is not considered a part of decision making at the managerial level? A. Developing overall business goals and objectives B. Creating a short-term budget C. Allocating resources to a department D. Monitoring performance of a project team
Developing overall business goals and objectives
. What compiles information from multiple sources and tailors it to meet user needs? A. Drill-down B. Sensitivity analysis C. What-if analysis D. Digital dashboard
Digital dashboard
What is a common tool that is used to support visualizations and tracks KPIs and CSFs by compiling information from multiple sources? A. Models B. Digital dashboards C. Neural networks D. Verified graphs
Digital dashboards
Market share measures a firm's external performance relative to that of its competitors. Which of the following represents how a firm measures market share? A. Multiplying the firm's sales by the industries total sales B. Dividing the firm's sales by the total market sales for the entire industry C. Subtracting your competitors sales from your total sales D. Subtracting the industries total sales from the firm's total sales
Dividing the firm's sales by the total market sales for the entire industry
How does a DSS typically differ from an EIS? A. EIS requires data from external sources to support unstructured decisions where a DSS typically uses internal sources to support semistructured decisions B. DSS typically uses external sources and EIS use internal sources to support decisions C. A DSS never uses external sources D. EIS always uses internal sources to support structured decisions
EIS requires data from external sources to support unstructured decisions where a DSS typically uses internal sources to support semistructured decisions
. Which of the following represents the top-down (executives to analysts) organizational levels of information technology systems? A. TPS, DSS, EIS B. DSS, TPS, EIS C. EIS, DSS, TPS D. None of the above, it varies from organization to organization
EIS, DSS, TPS
According to Peter Drucker, what are managers who do the right things addressing? A. Efficiency B. Effectiveness C. Both efficiency and effectiveness D. Customer satisfaction only
Effectiveness
What types of metrics measure customer satisfaction? A. Efficiency MIS metrics B. Effectiveness MIS metrics C. Both efficiency and effectiveness MIS metrics D. Both ROI and market share
Effectiveness MIS metrics
What could a manager use to measure the success of an MIS project? A. Effectiveness MIS metrics, efficiency MIS metrics B. Effectiveness MIS metrics, expert MIS metrics C. Expert MIS metrics, executive MIS metrics D. All of the above
Effectiveness MIS metrics, efficiency MIS metrics
According to Peter Drucker, what are managers who do things right addressing? A. Efficiency B. Effectiveness C. Both efficiency and effectiveness D. Customer satisfaction only
Efficiency
A common mistake that many managers tend to make is focusing on only one type of metrics because they are easier to measure. Which type of metrics do they focus on? A. Effectiveness MIS metrics B. Efficiency MIS metrics C. Endurance MIS metrics D. Product sales metrics
Efficiency MIS metrics
What type of metrics measure throughput, transaction speed, and system availability? A. Efficiency MIS metrics B. Effectiveness MIS metrics C. ROI D. Benchmarks
Efficiency MIS metrics
Drew Savage is an MIS manager for an international consulting firm. Drew travels to different European countries where he implements news response tracking systems. Some of the metrics he uses to track the performance of his system include tracking the response time it takes to respond to Twitter posts mentioning the news station, as well as the speed and accuracy of content posted on numerous websites and social media sites. What type of metrics is Drew using to measure his system? A. Customer satisfaction metrics B. Efficiency metrics C. Effectiveness metrics D. Benchmarking metrics
Efficiency metrics
What is drill-down capability? A. Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information B. The ability to look at information from different perspectives C. Enables users to get details, and details of details, of information D. Finds the inputs necessary to achieve a goal such as a desired level of output
Enables users to get details, and details of details, of information
Decision making at the executive or strategic level require business intelligence and knowledge to support the uncertainty and complexity of the business. What is a specialized DSS that supports senior-level executives and unstructured decisions requiring judgment, evaluation, and insight? A. OLTP B. Executive Information System (EIS) C. Transaction Support System (TSS) D. Decision Support System (DSS)
Executive Information System (EIS)
Which of the below is an example of a critical success factor? A. Increase customer satisfaction B. Number of new customers C. Number of new products D. Percentage of employee turnover
Increase customer satisfaction
As a manager for your company some of your responsibilities include measuring metrics and overseeing company strategies. You observe some critical success factors and see large increases in productivity. What would you suspect would be the primary reason for the large increases in productivity? A. Decreases in effectiveness B. Increases in effectiveness C. Increases in executive roles D. Decreases in efficiency
Increases in effectiveness
Which of the below offers a disadvantage for working virtually? A. Increases in worker productivity B. Increases in feelings of seclusion C. Decreases in expenses for the company D. Alleviation of congested roadways
Increases in feelings of seclusion
Jessica Ulta works as an employee for City Service Credit Union and is responsible for consulting on loans, talking clients through the loan process, and providing loans to members. What type of processes does Jessica primarily work with? A. Business-facing processes B. Industry-specific customer facing processes C. Customer-facing process D. Industry-specific business-facing processes
Industry-specific customer facing processes
What form of processes include loan processing for a bank, claims processing for an insurance company, reservation processing for a hotel, and baggage handling for an airline? A. Customer-facing processes B. Business-facing processes C. Industry-specific customer-facing processes D. All of the above
Industry-specific customer-facing processes
What are measurements that evaluate results to determine whether a project is meeting its goals? A. Models B. Metrics C. Benchmarks D. Genetic algorithms
Metrics
What was the name of the analysis that Spotlight Analysis did for Barack Obama's 2008 presidential campaign? A. Visualization B. Transactional data C. Data poaching D. Micro-targeting
Micro-targeting
What is a simplified representation or abstraction of reality? A. Model B. Metric C. Redundancy D. Sensitivity Analysis
Model
The local florist in town is Cheryl Steffan who has been in business for over 20 years. Recently, Cheryl has noticed several complaints about delivery errors. Cheryl decides to investigate the errors in her business delivery process and finds that most of the inaccuracies occur during order taking. Cheryl decides to implement an electronic ordering system to help improve order efficiency and effectiveness. What method did Cheryl follow to solve her delivery issues? A. Modeled the As-Is process, fixed the errors, and then created the To-Be process B. Modeled the To-Be process, fixed the errors, and then created the As-Is process C. Moved directly to implementing the To-Be process without analyzing the As-Is process D. Moved directly to implementing the As-Is process without analyzing the To-Be process
Modeled the As-Is process, fixed the errors, and then created the To-Be process
. Which of the following is not a feature of a neural network? A. Neural networks can cope with huge volumes of information with many variables B. Neural networks can function without complete or well-structured information C. Neural networks can analyze linear relationships only D. Neural networks can learn and adjust to new circumstances on their own
Neural networks can analyze linear relationships only
When evaluating the six-step decision making process, what occurs during the solution test step? A. The process will begin again if the decisions made were incorrect B. Definition of the problem as clearly and precisely as possible C. Details of every solution possible including ideas that seem far fetched D. None of the above
None of the above
At Microsoft's headquarters, to eliminate congestion and save on other business expenses the company offered employees the option to work virtually from home.
True
BPM systems include advanced features such as enhanced process modeling, simulation, execution, and monitoring, providing a high level of flexibility while reducing costs.
True
Behavioral grouping can be accomplished quickly and with great detail as demonstrated by Spotlight Analysis when they found the swing voters they coined as the barn raisers
True
Benchmarks are baseline values the system seeks to attain.
True
Business process management systems evaluate and improve processes that include both person-to-person workflow and system-to-system communications.
True
Business process reengineering is the analysis and redesign of workflow within and between enterprises.
True
Business-facing processes or back-office processes are invisible to the external customer but essential to the effective management and operation of the business.
True
Digital dashboards offer consolidation, drill-down, and slice-and-dice capabilities.
True
Improving the efficiency and effectiveness of its business processes will improve a firm's value chain.
True
Intelligent systems are various commercial applications of artificial intelligence.
True
Key performance indicators can focus on external and internal measurements
True
MIS support systems rely on models for computational and analytical routines that mathematically express relationships among variables.
True
Managers use transactional information when making structured decisions at the operational level.
True
One of the most important and challenging question confronting managers today is how to lay the foundation for tomorrow's success while competing to win in today's business environment.
True
Product delivery is a customer-facing business process.
True
The primary goal of an As-Is process model is to simplify, eliminate, and improve the ToBe processes.
True
The proportion of the market that a firm captures is called market share
True
To-Be process models show the results of applying change improvement opportunities to the current (As-Is) process model.
True
Unstructured decisions occur in situations in which no procedures or rules exist to guide decision makers towards the correct choice.
True
Which of the below would create transactional information? A. Projecting future sales growth B. Making an airline reservation C. A semistructured decision to hire more employees D. Generating payroll reports
Making an airline reservation
Operational decisions or semistructured decisions arise in situations where established processes offer potential solutions.
False
Redundancy occurs when a task or activity is never repeated.
False
Sensitivity analysis, what-if analysis, optimization analysis, and market basket analysis are the common DSS analysis techniques.
False
Spotlight Analysis used technology to filter through millions of American's demographics and other patterns to micro-target votes for John McCain's 2008 political campaign
False
Strategic planning is a customer-facing business process.
False
Streamlining information encompasses all of the information contained within a single business process or unit of work, and its primary purpose is to support the performing of daily operational or structured decisions.
False
The construction of a new city subway station and the processing of monthly payroll are both considered types of projects as defined in your text.
False
The manipulation of information to create business intelligence in support of strategic decision making is referred to as OLTP or online transaction processing.
False
The structure of a typical organization is similar to a pyramid, with different levels that require one consistent type of information to assist with all managerial decision making
False
When evaluating the 5-steps in the order-to-delivery business process, step one includes creating a campaign and checking inventory, which are both part of the sales function.
False
Which industry has been relying on neural network technology for over two decades? A. Food service B. Hotels C. Finance D. Healthcare
Finance
Decision support systems or DSS's model information using OLAP, which provides assistance in evaluating and choosing among different courses of action. Which of the below does not represent an example of a DSS in business? A. An insurance company using a system to gauge risk of providing insurance to drivers who have imperfect driving records. B. A medical doctor may enter symptoms into a system to aid them in diagnosing and treating patients. C. A manufacturing digital dashboard showing visualizations of inventory and production. D. A dentist entering symptoms into a system to help diagnose and treat patients.
A manufacturing digital dashboard showing visualizations of inventory and production.
Efficiency MIS metrics focus on the extent to which a firm is using its resources in an optimal way, while effectiveness MIS metrics focus on ________. A. Understanding how successful a firm is at achieving its goals and objectives B. Analyzing if a firm is doing the right things C. Setting the right goals and ensuring they are accomplished D. All of the above
All of the above
Online transaction processing (OLTP) and online analytical processing (OLAP) are similar MIS strategies used to help with business decision making. What is the primary difference between OLTP and OLAP? A. OLTP is used at the operational level; OLAP is used at the managerial level B. OLTP is used to capture transactional and event data; OLAP is used to manipulate information C. OLTP is used to support structured decisions; OLAP is used to support semistructured decisions D. All of the above
All of the above
Online transaction processing (OLTP) is the capturing of transaction and event information using technology to ____________. A. Update existing information to reflect the new information B. Store the information C. Process the information according to defined business rules D. All of the above
All of the above
What can a manager use a model to do? A. Calculate risk B. Change variables C. Understand uncertainty D. All of the above
All of the above
What can a model accomplish? A. Calculate risks B. Understand uncertainty C. Manipulate time D. All of the above
All of the above
What must managers be able to do to compete in today's global marketplace? A. Make decisions to gain competitive advantages B. Make decision that can help forecast future business needs C. Make decision that can help forecast future business requirements D. All of the above
All of the above
When analyzing the interrelationships between efficiency and effectiveness, where would a company ideally want to operate? A. With high efficiency B. The upper right-hand corner of the interrelationship graph C. With high effectiveness D. All of the above
All of the above
When viewing systems thinking, source documents are the original transaction records. What would the source documents for a medical doctor's payroll system include? A. Employee time sheets B. Employee benefit reports C. Employee wage rates D. All of the above
All of the above
Which of the below is an important challenge facing managers today? A. Making business decision B. Solving business problems C. Competing to win in today's market D. All of the above
All of the above
Which of the below is offered by a digital dashboard? A. Consolidation B. Drill-down C. Slice-and-Dice D. All of the above
All of the above
Which of the below key terms represents the types of decisions made at the operational, managerial, and strategic levels of a company? A. Structured decisions B. Unstructured decisions C. Semistructured decisions D. All of the above
All of the above
Which of the below would you include as decisions and responsibilities typically found at the managerial level of a company? A. Monthly Plans B. Monthly Budgets C. Weekly Schedule D. All of the above
All of the above
Which of the below would you include as decisions and responsibilities typically found at the operational level of a company? A. Develop core business activities required to run the day-to-day operations B. Control core business activities required to run the day-to-day operations C. Maintain core business activities required to run the day-to-day operations D. All of the above
All of the above
Which of the following would efficiency MIS metrics measure? A. Response time B. System availability C. Transaction speed D. All of the above
All of the above
Which of the below would not be found in a digital dashboard for a manufacturing team? A. A graph of stock market prices B. A running line graph of planned versus actual production for the past 24 hours C. An excel spreadsheet with cost analysis data D. A hot list of key performance indicators, refreshed every 15 minutes
An excel spreadsheet with cost analysis data
Which of the following is a not a type of organizational information system? Executive information system Decisions support system Analysis processing system Transactional processing system
Analysis processing system
What is a model that represents the current state of the operation without any specific improvements or changes to existing processes? A. As-Is process models B. To-Be process models C. Competitive business process models D. Workflow model
As-Is process models
What is the process of continuously measuring system results, comparing those results to optimal system performance, and identifying steps and procedures to improve system performance? A. Benchmarking B. Bottlenecking C. Consolidation D. Cycle time
Benchmarking
. Which of the below is not included as part of a benchmark? A. Benchmarks help assess how an MIS project performs over time B. When measured against MIS projects, benchmarks can provide feedback so managers can control the system C. Benchmarks help to establish baseline values the system seeks to attain D. Benchmarks perform all of the above
Benchmarks perform all of the above
What is the process of learning from ecosystems and adapting their characteristics to human and organization situations? A. Data collection B. Artificial intelligence C. Biomimicry D. Intelligent system
Biomimicry
Which of the following should a business follow for success? A. Technology choices should drive business processes B. Business processes should drive technology choices C. Technology choices should drive business strategies and goals D. All of the above depending on the industry
Business processes should drive technology choices
The accounting and finance department performs processes such as creating financial statements, paying accounts payables, and collecting accounts receivables. What form of processes do these represent? A. Customer-facing processes B. Business-facing processes C. Industry-specific customer facing processes D. All of the above
Business-facing processes
A transaction processing system (TPS) is the basic business system that assists operational level analysts when making structured decisions. Which of the below is not an example of a TPS? A. Target's internal company payroll system B. Comfort Dental patient diagnosis system C. First Bank's overall accounting system D. Stewart Sport's order entry system
Comfort Dental patient diagnosis system
Which of the below is a customer-facing process? A. Communicating with customers B. Strategic goal setting C. Providing performance feedback and rewards D. Purchasing raw materials
Communicating with customers
As the product manager for the eatery division at Whole Foods, Jerry is responsible for analyzing sales data to help him manage his team. Today Jerry is analyzing his data using aggregation techniques allowing him to see simple roll-ups to complex groupings of interrelated information. Which of the following common digital dashboard capabilities is Jerry using to analyze his department's success? A. Slice-and-Dice B. Competitive tables C. Drill-down D. Consolidation
Consolidation
Van Lines Inc. is a large corporation operating in all 50 states. Jim Poulous is the regional manager overseeing the western division, which includes Utah, Colorado, Idaho, Montana, Wyoming, and Nevada. Jim receives data from his managers in each state which he loads into his digital dashboard for analysis of his entire western division. What digital dashboard capability is Jim primarily using? A. Drill-down B. Slice-and-dice C. Intelligent system D. Consolidation
Consolidation
Which of the following tracks the number of customers an organization touches for the first time and persuades to purchase its products or services? A. Customer satisfaction B. Usability C. Conversion rates D. Financial
Conversion rates
What is measured by such benchmarks as satisfaction surveys, percentage of existing customers retained, and increases in revenue dollars per customer? A. Usability B. Customer satisfaction C. Financial D. Conversion rates
Customer satisfaction
What type of process includes order processing, customer service processing, sales processing, customer billing processing, and order shipping processing? A. Customer-facing processes B. Business-facing processes C. Industry-specific customer facing processes D. All of the above
Customer-facing processes
What is the difference between customer-facing processes and business-facing processes? A. Business-facing processes are front-office processes, customer-facing processes are backoffice processes B. Customer-facing processes are front-office processes, business-facing processes are backoffice processes C. Customer-facing processes are back-office processes, and industry-specific customerfacing processes are back-office processes D. Customer-facing processes are back-office processes, and industry-specific customerfacing processes are front-office processes
Customer-facing processes are front-office processes, business-facing processes are backoffice processes
Review the below statements. Which one does not represent an example of a structured decision? A. Reordering inventory B. Deciding to enter a new market C. Creating the employee weekly staffing schedule D. Creating the employee weekly production schedule
Deciding to enter a new market
When evaluating the six-step decision making process, what occurs during the problem identification step? A. The process will begin again if the decisions made were incorrect B. Definition of the problem as clearly and precisely as possible C. Details of every solution possible including ideas that seem far fetched D. The solution that best solves the problem is selected
Definition of the problem as clearly and precisely as possible
As the product manager for the eatery division at Whole Foods, Jerry is responsible for analyzing sales data to help him manage his team. Today Jerry is analyzing his data by looking at details, and details of details of information. Which of the following common digital dashboard capabilities is Jerry using to analyze his departments success? A. Slice-and-Dice B. Competitive tables C. Drill-down D. Consolidation
Drill-down
What is a system that uses computerized advisory programs to imitate the reasoning processes of experts in solving difficult problems? A. Expert system B. Virtual reality C. Neural network D. Genetic algorithm
Expert system
What type of measurement is using market share as a KPI? A. Fuzzy logic measurement B. External measurement C. Neural network measurement D. Internal measurement
External measurement
A business management system is a graphic description of a process, showing the sequence of process tasks, which is developed for a specific purpose and from a selected viewpoint.
False
A neural network is a category of efficiency metrics where it attempts to measure the way the human brain works.
False
At the strategic decision-making level employees develop, control, and maintain core business activities.
False
Business processes should never drive MIS choices and should be based on business strategies and goals.
False
Effectiveness MIS metrics include throughput, transaction speed, and system availability
False
Investment companies use genetic effectiveness metrics to help in trading decisions
False
Measuring the amount of website traffic is the best way to determine a websites success.
False
What is the mathematical method of handling imprecise or subjective information? A. Fuzzy logic B. Virtual reality C. Expert system D. Genetic algorithm
Fuzzy logic
What is the analysis that works in reverse to what-if and sensitivity analysis by finding the inputs necessary to achieve a goal such as a desired level of output? A. Solutions based analysis B. Optimization system C. Goal-seeking analysis D. Revenue analysis
Goal-seeking analysis
Executives of a company deal less with details of the operational activities and deal more with the higher meaningful aggregations of information or "coarser" information. What refers to the level of detail in the model? A. Drill-down B. Visualization C. Granularity D. Consolidation
Granularity
What is consolidation? A. Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information B. The ability to look at information from different perspectives C. Enables users to get details, and details of details, of information D. Finds the inputs necessary to achieve a goal such as a desired level of output
Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information
What would a company like eBay or Amazon be constantly benchmarking? A. MIS efficiency B. MIS effectiveness C. MIS efficiency and MIS effectiveness D. Usability metrics only
MIS efficiency and MIS effectiveness
Jenny Welch works at a retail store selling sports equipment. Her daily tasks include opening the store, creating the work schedules, processing payroll, overseeing sales and inventory, and training employees. At what level of the organizational pyramid would you categorize Jenny? A. Managerial B. Operational C. Strategic D. Owner
Managerial
Todd Haitz is the marketing manager for the National Basketball Association. Todd analyzes and tracks his marketing campaigns to determine the best success rate per project for increasing ticket sales. Todd uses an internal KPI to track his marketing campaign success. Which of the below would be an internal KPI Todd would use to track his marketing campaigns? A. Marketing campaign ROI B. Marketing campaign percentage of fans purchasing Sports Illustrated magazine C. Marketing campaign advertiser revenue sales D. Marketing campaign market share
Marketing campaign ROI
What is the MIS system that manipulates information to create business intelligence in support of strategic decision making? A. Online transaction processing (OLTP) B. Online analytical processing (OLAP) C. Digital dashboard D. Visualization
Online analytical processing (OLAP)
Andy Benton works at the local Starbucks coffee shop and his responsibilities include taking orders, fulfilling orders, and ringing in sales. At what level of the organizational pyramid would you categorize Andy? A. Strategic B. Owner C. Operational D. Managerial
Operational
Which of the following processes focuses on the entire customer order process and operates across functional departments? A. Order to delivery process B. Customer billing process C. Customer loan process D. All of the above
Order to delivery process
Key performance indicators are the metrics a company uses to evaluate progress toward critical success factors. Which of the below represents a key performance indicator? A. Create high-quality products B. Reduce product costs C. Percentage of help desk calls answered in the first minute D. Hire the best business professionals
Percentage of help desk calls answered in the first minute
Which of the following is an incorrect enterprise view of information technology? A. Processes are analytical for executives and transactional for analysts B. Granularity is coarse for executives and fine for analysts C. Processing is OLTP for executives and OLAP for analysts D. None of the above
Processing is OLTP for executives and OLAP for analysts
Which of the below represents the structure of a typical organization? A. Flat line B. Pyramid C. Circle D. Cube
Pyramid
Which of the below describes the efficiency MIS metric of throughput? A. The number of hours a system is available for users B. The time it takes to respond to user interactions such as a mouse click C. The amount of information that can travel through a system at any point in time D. The ease with which people perform transactions and/or find information
The amount of information that can travel through a system at any point in time
. What is the primary goal of using As-Is and To-Be process models? A. To determine employee specific errors B. To determine measurement metrics C. To determine the best way to solve a problem D. To determine what the problem is and then how to solve the problem
To determine what the problem is and then how to solve the problem
Which of the below represents an internal KPI that indicates the earning power of a project? A. Market share B. Return on intelligent C. Sensitivity analysis D. Return on investment
Return on investment
Chuck Norris has been hired to oversee all of the plans that the city of Denver has created to expand its train transportation system by adding six more lines to the metro area. Chuck will be responsible for planning the project, managing the processes, and finalizing each new line as it is completed. How would you categorize the majority of the decisions Chuck will have to make to complete his job? A. Unstructured decisions B. Semistructured decisions C. Structured decisions D. Strategic decisions
Semistructured decisions
. Tom Watson is a manager for a McDonald's restaurant. Many of his key responsibilities include analyzing data and making key decisions for the success of his store. Tom's store has been experiencing decreased sales for breakfast services over the past 3 months. Tom is unsure why breakfast revenues are down while lunch and dinner revenues remain unchanged. Tom believes that he can drive revenue up by implementing a few different breakfast promotions such as free coffee or hash browns with the purchase of a meal. Tom performs an extensive analysis of how continuous changes in breakfast promotions could impact his daily revenue. What type of DSS analysis is Tom performing? A. Optimization analysis B. Sensitivity analysis C. Transaction analysis D. Goal-seeking analysis
Sensitivity analysis
What is the flow that a systems thinking approach using a TPS would follow? A. Streamlining (Input)-CRUD, Calculate (Process)-Reports (Output) B. Source Documents (Input)-Optimization Analysis (Process)-(Feedback)-(Output) C. Source Documents (Input)-CRUD, Calculate (Process)-Reports (Output)-(Feedback) D. Selling Documents (Input)-Cycle Time (Process)-Reports (Output)-(Feedback)
Source Documents (Input)-CRUD, Calculate (Process)-Reports (Output)-(Feedback)
Sears department stores used to plant employees in competitor stores to perform research and analysis. Recently the company implemented a system that can search competitor websites and provide comparisons of price, promotions, and availability and the system is saving time, money, and resources. What type of system did Sears implement? A. Shopping algorithm B. Shopping network C. Shopping logic D. Shopping bot
Shopping bot
As the product manager for the eatery division at Whole Foods, Jerry is responsible for analyzing sales data to help him manage his team. Today Jerry is analyzing his data using many different perspectives to identify different ways to improve his division. Which of the following common digital dashboard capabilities is Jerry using to analyze his department's success? A. Slice-and-Dice B. Competitive tables C. Drill-down D. Consolidation
Slice-and-Dice
Which of the following is not included in the decision-making process? A. Data Collection B. Solution Benchmarking C. Solution Generation D. Solution Test
Solution Benchmarking
. Bill Schultz works at a high power investment firm in Los Angeles. Bill is responsible for promoting the firm's vision and creating the company-wide goals and strategies. He also monitors the overall strategic performance of the company and its direction for future business strategies. At what level of the organizational pyramid would you categorize Bill? A. Strategic B. Owner C. Operational D. Managerial
Strategic
The level where managers develop overall business strategies and monitor the performance of the organization and the competitive business environment is the ___________ level. A. Operational B. Strategic C. Managerial D. Communications
Strategic
Which of the below represents the three different levels of a company pyramid from the top to the bottom? A. Managerial-Strategic-Operational B. Strategic-Managerial-Operational C. Operational-Managerial-Strategic D. Strategic-Operational-Managerial
Strategic-Managerial-Operational
Review the below key terms. Which one defines an operational decision that involves situations where established processes offer potential solutions? A. Optimization analysis decision B. Artificial intelligence decision C. Structured decision D. Unstructured decision
Structured decision
. What is the difference between the As-Is process model and the To-Be process model? A. The As-Is process model begins with what the process problem is, and the To-Be process model displays how the problem will be solved B. The process models are not related C. Both process models determine when to solve the problem D. The As-Is process model begins with where to implement the solution, and the To-Be process model displays why the problem needs to be fixed
The As-Is process model begins with what the process problem is, and the To-Be process model displays how the problem will be solved
What is slice-and-dice capability? A. Involves the aggregation of information and features simple roll-ups to complex groupings of interrelated information B. The ability to look at information from different perspectives C. Enables users to get details, and details of details, of information D. Finds the inputs necessary to achieve a goal such as a desired level of output
The ability to look at information from different perspectives
What does usability effectiveness MIS metrics measure? A. The ease with which people perform transactions and find information B. The number of customers an organization "touches" for the first time and persuades to purchase its products or services C. The amount of time a system takes to perform a transaction D. The number of hours a system is available for users
The ease with which people perform transactions and find information
When evaluating the six-step decision making process, what occurs during the solution implementation step? A. The process will begin again if the decisions made were incorrect B. Definition of the problem as clearly and precisely as possible C. Details of every solution possible including ideas that seem far fetched D. The solution that best solves the problem is selected
The process will begin again if the decisions made were incorrect
. Data collection, solution generation, and solution implementation are all concepts associated with ________________. A. The six-step problem solving process B. The six-step decision making process C. The four-step problem solving process D. The four-step decision making process
The six-step decision making process
A shopping bot is one of the simplest examples of an intelligent agent.
True
What do cargo transport systems, book distribution centers, the video game market, a flu epidemic, and an ant colony have in common? A. They are all expert systems and thus share some characteristics B. They are all genetic algorithm systems and thus share some characteristics C. They are all neural network systems and thus share some characteristics D. They are all complex adaptive systems and thus share some characteristics
They are all complex adaptive systems and thus share some characteristics
What is the primary goal of the As-Is process model? A. To outline the process elements for the To-Be process B. To create process choices for the As-Is process C. To simplify, eliminate, and improve the To-Be process D. To analyze the To-Be process elements
To simplify, eliminate, and improve the To-Be process
What are the three primary types of management information systems available to support decision making across the company levels? A. Transaction Processing Systems, Decision Support Systems, Executive Information Systems B. Analytical Information, Decision Support Systems, Executive Information Systems C. Transaction Processing Systems, Drill-Down Systems, Expert Systems D. What-If Analysis, Sensitivity Analysis, Goal-Seeking Analysis
Transaction Processing Systems, Decision Support Systems, Executive Information Systems
What would managers use to make structured decisions at the operational level? A. Transactional information B. Analytical information C. An EIS system D. Intelligent system
Transactional information
Which of the below does not represent an example of analytical information? A. Trends and product statistics B. Unstructured long-term decisions C. Five year sales report D. Future growth projections
Unstructured long-term decisions
When considering the graph depicting the interrelationships between efficiency and effectiveness, where does an organization ideally want to operate? A. Upper right-hand corner B. Lower right-hand corner C. Upper left-hand corner D. Lower left-hand corner
Upper right-hand corner
Which of the following is a type of effectiveness MIS metric? A. Transaction speed B. System availability C. Usability D. Throughput
Usability
Which term is used to describe the ease with which people perform transactions and/or find information? A. Usability B. Customer satisfaction C. Financial D. Conversion rates
Usability
Which of the following are the four common types of effectiveness MIS metrics? A. Unstructured decisions, customer satisfaction, conversion rates, financial B. Usability, customer service, conversion rates, fiscal year revenue C. Usability, customer satisfaction, conversion rates, financial D. Usability, customer satisfaction, conversion rates, affordability
Usability, customer satisfaction, conversion rates, financial
What is a graphical display of patterns and complex relationships in large amounts of data? A. Visualization B. Model C. Table D. Digital spreadsheet
Visualization
Which of the following is a type of efficiency MIS metric? A. Customer satisfaction B. Conversion rates C. Financial transactions D. Web traffic
Web traffic
Which of the below represent the four main DSS analysis techniques outlined in the chapter? A. What-If Analysis, Sensitivity Analysis, Goal-Seeking Analysis, Optimization Analysis B. Workflow Analysis, Sensitivity Analysis, Growth Analysis, Organizational Analysis C. What-If Analysis, Structured Analysis, Goal-Seeking Analysis, Optimization Analysis D. What-If Analysis, Sensitivity Analysis, Growth Analysis, Organizational Analysis
What-If Analysis, Sensitivity Analysis, Goal-Seeking Analysis, Optimization Analysis
What is the DSS analysis that checks the impact of a change in a variable or assumption on the model? A. Optimization analysis B. Goal-seeking analysis C. Sensitivity analysis D. What-if analysis
What-if analysis
