MIS2

Types of Information Systems

1. Transaction Processing Systems (TPS) 2. Management Information Systems (MIS) 3. Decision Support Systems (DSS) 4. Executive Support Systems (ESS) Relationships of Systems Enterprise Applications

Knowledge Management Systems (KMS)

A firms knowledge is part of their Intellectual Property (IP) Support processes for acquiring, creating, storing, distributing, applying, and integrating knowledge How to create, produce, distribute products and services Collect internal knowledge and experience within firm and make it available to employees Link to external sources of knowledge Internal Wiki Sites / SharePoint

Management Information Systems MIS

Academic Context Systems Context

Global E-Business & Collaboration?

Businesses can be viewed as a collection of processes, both functional and cross-functional. Processes may be assets or liabilities. Organizations consist of resources (people), processes and data.

Business Process & Information?

Collection of activities required to produce a product or service. (conduct business) Process Improvement / Quality Control (OM/OR)

Enterprise Resource Planning (ERP) Systems

Collects data from different firm functions and stores data in single central data repository

Business Intelligence?

Data and software tools for organizing, analyzing, and providing access to data. Used to help managers and other enterprise users make more informed decisions. Addresses the decision-making needs of all levels of management.

DSS

Decision Support Systems

What types of Information Systems (E-Systems) are there? (3)

E-Business E-Commerce E-Government

Software Tools for Collaboration & Teamwork

Email and Instant Messaging Social Networking Facebook, LinkedIn, Twitter, etc. Wikis (Knowledge Management Systems) Intranet Sites Virtual Meeting Systems Cisco Tele-presence LiveMeeting / WebEx Google Apps / Google Sites / Google Groups Microsoft SharePoint Lotus Notes Enterprise Social Networking Tools

What automate processes that span multiple business functions and organizational levels and may extend outside the organization?

Enterprise Applications

ERP

Enterprise Resource Planning Systems

ESS

Executive Support Systems

Information technology enhances business processes in two main ways:

Increasing the efficiency of existing processes Enabling entirely new processes that are capable of transforming the business

The Information Systems Function in Business

Information systems department: - Formal organizational unit responsible for information technology services - Often headed by chief information officer (CIO) Other senior positions include chief security officer (CSO), chief knowledge officer (CKO), chief privacy officer (CPO) - Programmers - Systems analysts - Information systems managers - End users - IT Governance/ Application Governance

IP

Intellectual Property

Supply Chain Management (SCM) Systems

Manage firm's relationships with suppliers Share information about Orders, production, inventory levels, delivery of products and services Goal of SCM Right amount of products to destination with least amount of time and lowest costs May also be used to manage personnel resources Suppliers may be contracting/consulting firms

Business Intelligence Systems (3 of them)

Management Information Systems Decision Support Systems Executive Support Systems

Examples of functional business processes

Manufacturing & Production Sales and Marketing Finance & Accounting Human Resources

Executive Support Systems ESS

Support senior management Address non-routine decisions Requiring judgment, evaluation, and insight Incorporate data about external events (e.g. new tax laws or competitors) as well as summarized information from internal MIS and DSS Example: Digital dashboard with real-time view of firm's financial performance: working capital, accounts receivable, accounts payable, cash flow, and inventory

Enterprise Applications

Systems for linking the enterprise Span functional areas Execute business processes across firm Include all levels of management Improves productivity and flexibility 1. Enterprise System (Enterprise Resource Planning System) 2. Supply Chain Management Systems 3. Customer Relationships Management Systems 4. Knowledge Management Systems

Transaction Processing Systems (TPS)

Perform and record daily routine transactions necessary to conduct business. Examples: Sales Order Entry, Shipping & Receiving, Payroll, Call Center System

Customer Relationship Management Systems

Provide information to coordinate all of the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention Integrate firm's customer-related processes and consolidate customer information from multiple communication channels Examples: Sugar CRM, Sales Force

Management Information Systems (MIS)

Provides pre-specified reports, answers to routine questions with predefined procedure for answering them, data from TPS, few analytical capabilities.

Transaction Processing Systems

Serve operational managers and staff Perform and record daily routine transactions necessary to conduct business Examples: Sales Order Entry, Payroll, Shipping Allow managers to monitor status of operations and relations with external environment Serve predefined, structured goals and decision making Call Center Script/Workflow Conditional Logic

Decision Support Systems (DSS)

Serves Middle Management, supports non-routine decision making, often make use of external information as well as data from TPS/MIS, What-If Analysis?

Decision Support Systems DSS

Serves middle management Support non-routine decision making Often makes use of external information as well as data from TPS and MIS Model driven DSS Data driven DSS

Executive Support Systems (ESS)

Support Senior Management, address non-routine decisions, incorporate data about external events as well as summarized information from MIS / DSS / TPS.

Relationships of Systems To One Another

TPS: Major source of data for other systems ESS: Recipient of data from lower-level systems Data may be exchanged between systems In reality, most businesses' systems are only loosely integrated.

Relationships of Systems

TPS: Major source of data for other systems. ESS: Recipient of data from lower-level systems Data may be exchanged between systems.

TPS

Transaction Processing Systems