MISCELLANEOUS QUESTIONS BSO FINAL
DEFINE ABC FOR THE PRIMARY SURVEY OF PATIENT EVALUATION
A- AIRWAY B- BREATHING C- CIRCULATION
HOW ARE ABANDONED CALLS PRESENTED TO THE CALL TAKER?
ABANDONED CALLS ARE PRESENTED TO THE CALL TAKER MANUALLY. TO CALL BACK AN ABANDONED CALL, OPEN ABANDONED CALLS IN THE LIST MODULE DOUBLE-CLICK THE PHONE # REDIAL HIT MACRO AND YES TO REMOVE RELEASE WHEN DONE WITH CALL
911-555-5555. what does this mean?
ANY # STARTING WITH 911 IS A DISCONNECTED CELL PHONE AND YOU CANNOT CALL IT BACK
for Medical transfer calls we get 3 things
Age Conscious Breathing
Bypassing for LZ
Agency: BS, Area: D12, Beat: 1215
What does ABC stand for when evaluating a patient?
Airway breathing circulation
JO time frames for serious crimes do not require the caller to
go back to the dispatch city or place of occurrence if its outside of that jurisdiction
in the busiest hour, ___% of calls should be answered in ____ seconds
in the busiest hour, 90% of calls should be answered in 10 seconds
F4
incident history/Audit trail - displays the complete record for an incident
WHAT TYPE OF PHONE LINE DO THE CALLER NOT HEAR YOU WHILE YOU'RE DOING A TRANSFER?
nonemergency lines and priority lines
911 hang up with a disconnected number. what do we enter in cm?
notate that you cannot call back #openline
HOW TO ENTER HIGHWAYS IN CAD:
ENTER THE HIGHWAY THEN ROADWAY (BEST TO DO HIGHWAY DIRECTION OF TRAVEL AND FIRST FEW WORDS OF ROADWAY) EXAMPLE: I95 NB COMM NO *FOR EXITS YOU CAN ENTER NAME OF THE HIGHWAY, DOT AND THE WORD EXIT AND THE LIST OF EXITS WILL POPULATE ON ADDRESS VALIDATION SCREEN IN WAA
BYPASSING FOR ANY CITY (SEND CONTRACTED CITY TO DISPATCH CITY)
EXAMPLE: SEND DN TO LH AGY ID 02 AREA 02 NO SECTOR BEAT 0201
WHAT WOULD BE THE SIGNAL IF YOU ONLY HEARD A SHOT?
83 WEAPONS COMPLAINT
possible wanted person/vehicle signal
85
HOW TO ANSWER 911
911 what is the address of the emergency?
IF PRIORITY DOESN'T FEEL HIGH ENOUGH THERES PROBABLY
A BETTER SIGNAL
CAD ICW
- INTERCOASTAL WATERS USE BUOY OR THE BUSN NAMES ETC LAT/LONG UTILIZE SIGNALS WITH OW
HOW LONG AFTER NO RESPONSE CAN YOU DISCONNECT FROM 911 TEXT
1 MIN
what is the Timeframe for just occurred?
1 to 10 minutes
BYPASSING BAT - HOW DO YOU DO IT? WHAT DO YOU NEED TO GET ( 4 THINGS) AND WHAT SIGNAL WHAT FOR AGY, AREA, SECTOR, BEAT
1. GET ADDRESS 2. SIGNAL WILL BE 76 (AOA) 3. THE OPR NAME 4. THE CB # 5. ASK IF THEY ARE REQUESTING THE TASK FORCE OR CLEARANCE TO THE FACILITY ENTER AGENCY ID = BS AREA= BAT NO SECTOR OR BEAT IS NEEDED
HOW MANY ADDRESSING SYSTEMS DOES DANIA FALL IN?
3 HW FL DN
THE COMMAND LINE RETAINS HOW MANY EXECUTED TASKS
30
CALLER STATES MY DAD NEEDS AN AMBULANCE WE WERE ARGUING AND HE KICKED A CABINET; NOW HIS TOE IS BLEEDING. WHAT SIGNAL?
38/S38IJ
identity theft signal
53
serving warrant capias is under what signal?
68 service call
When a business says they're detaining a subject for stealing merchandise you need to ask two things about the suspect. what are they?
Are they cooperative and YOA
The Duty officers report to who?
Assistant site manager
DIFFERENCE BETWEEN BAUDOT AND ASCII TTY CALLS
BAUDOT TTY CALLS WILL OPEN AUTOMATICALLY ASCII TTY CALLS, YOU LISTEN TO LINE TO DETERMINE IF IT'S A TTY
WHAT DO THESE BUTTONS IN THE INFO PANEL MEAN? B M N Q W
BOLO (NOT USED) MESSAGES NOTIFICATIONS (NOT USED) QUERY WATCHES/WATCH LIST (NOT USED)
HOW TO ANSWER DO OR ADMIN LINE
BROWARD COUNTY REGIONAL COMMUNICATIONS (YOUR SURNAME), THIS LINE IS BEING RECORDED HOW MAY I HELP YOU?
PT NEEDS TO BE AIR RESCUED FROM WILTON MANORS TO THE CLOSEST TRAUMA HOSPITAL. WHICH HOSPITAL?
BROWARD HEALTH MEDICAL CENTER (BHMC)
HOW TO WRITE CASE NUMBER: 6 STEPS SOP 1.1
BS - UNINCORP LAW /COUNTY BC - UNINCORP FIRE / COUNTY Law: L3422040100000068 (case number itself is 8 digits) Fire: FFL22040100000068 (case number itself is 8 digits) Agency/last 5 digits of case number (Short hand) 1. L OR F 2. AGENCY (2 DIGITS OR 2 LETTERS) 3. YEAR (2 DIGITS) 4. MONTH (2 DIGITS) 5. DAY (2 DIGITS) 6. CASE # (8 DIGITS)
Deputy Ramirez needs fire rescue to respond in the gun range in Markham Park. She accidentally discharged her weapon and now has an injury. Who responds to the call?
BSO for DLE and sunrise fire rescue
HOW TO ANSWER NON EMERGENCY
Broward county regional communications may I help you?
THE CALLER STATES "I PLACED A CALL FOR SERVICE AND THE DEPUTY IS HERE AND REFUSING TO GIVE ME HIS NAME/ I LIVE IN DR @ 100 GOOLSBURY CAN YOU SEND ME THE SGT?" WHAT DO YOU DO?
ENTER LL.10/10 IN THE COMMAND LINE TO FIND THE SGT CALL SIGN; ENTER IS.10/10 TO FIND CALL @ 100 GOOLSBURY AND IN CM WRITE CALLER CALLED BACK AND REQ SGT
FEMALE DIALLS 911 AND SAYS I NEED POLICE AND HANGS UP; YOU DID NOT GET ALI WHAT DO YOU DO NEXT?
CALL BACK OR TRY TRACE OPERATOR OR RAPID SOS
WHAT IS THE MOST IMPORTANT THING WHEN PUTTING IN VEHICLE OR PERSON DESCRIPTIONS?
CHECK OR CHANGE ROLE TO APPROPRIATE PARTY
4 PRIMARY INFO FOR EMD
CONSCIOUSNESS BREATHING YEAR OF AGE CHIEF COMPLAINT
District 6
Court services
IN CAD THE MODIFIED CIRCUMSTANCE AUTO FILLS TO
DELAYED SO IT MUST BE CHANGED TO THE APPROPRIATE ONE FOR THAT CALL
CALL STATUS : CLOSED
DISPOSITION ASSIGNED, NO LONGER DISPLAYED ON SCREEN
District 50
DOD
what do you do if the caller mentions that they are a deputy? what are you do with a call?
Don't mention their title in the call or home address, write the info down and give it to the DO
WHAT PROTOCOL: SIGNAL 4 WITH INJURIES LOCK IN/OUT OF VEHICLE WITH KID/ANIMAL INSIDE IF THE CALLER CAN'T GET UP/ NEED LIFT ASSIST (NOT DUE TO A FALL)
EFD
3YO CHILD LOCKED IN VEHICLE
EFD; DUAL CALL
WHAT ROLE DO YOU CHANGE TO WHEN CAD GOES DOWN
EITHER LOCAL NORTH, LOCAL SOUTH OR LOCAL CENTRAL (WHERE EVER YOU ARE LOCATED)
BYPASSING SPA/UNINCORP (EXAMPLE)
ENTER AGENY ID: BS AREA: D12 (LZ) NO SECTOR BEAT 1215
OP BLVD TURNS INTO WHAT IN SN?
FLAMINGO
INFO ABOUT TEXT CALLS
HAVE THEM CLARIFY TXT ABBREV MAX 160 CHARACTERS ONLY RTX OVER TEXT WILL REBID FOR AN UPDATED LOCATION
IF YOU NEED A PHONE NUMBER FROM THIS MONTH'S FLHIA CASE 03/1490, WHAT DO YOU DO?
IN THE COMMAND LINE ENTER 03/1490 then F3 or OR IR.03/1490 then f10
MRS. WALKER IS CALLING TO CHECK ON THE STATUS OF HER CALL AND YOU ADV HER THAT THE CALL IS WAITING FOR FAU HOW DO YOU UPDATE THE CALL USING A COMMAND?
IN THE COMMAND LINE ENTER IU.CASE#.CM; MRS WALKER CALLED BACK AND ADV CALL WAS WAITING FOR FAU
WHERE DO TAGS AUTOMATICALLY GET QUERED AND YOU DON'T HAVE TO DO IT MANUALLY
IN THE VEHICLES TAB
THINGS THAT WOULD CLASSIFY AS A PRIORITY COMMENT
INJ S/0 (WEAPONS) DESCRIPTIONS OF SUSPECTS ETC. CALL CANCELATION REQUEST
CONTACT COMP DEFAULTS TO? WHEN SHOULD WE CHANGE IT ?
IT DEFAULTS TO YES IF COMP DOES NOT WANT TO MEET LEO, OR ITS A CALL FROM FHP, ALM CO LIKE ADT CHANGE IT TO NO
4 WAYS TO PULL UP A CASE IN CAD
IU IH IR CASE# + F3
What does F3 stand for?
IU, executes IU command
Explain how to handle a business watch for a dollar store in Tamarac the alarm will be back online tomorrow at 9:30 AM
If it's during normal business hours refer the caller to the District 7 office but if it's past business hours get the info and give it to the DO
WHAT INFO DO YOU GET IF ALM CO CONTACTS THE KEY HOLDER AND THEY'RE ON THEIR WAY?
NAME OF RESPONDER THE VEHICLE DESCRIPTION AND ETA
LISTED IN CAD "PHONE NOT IN SERVICE FOR CALL BACK", CAN YOU CALL IT BACK?
NO YOU CANNOT
FOR LANDLORD VS TENANT ISSUES WOULD YOU REFER TO WHISKEY UNIT?
NO! THERES AN ACTUAL DISTURBANCE GOING ON SO IT'S A CALL FOR PD SIGNAL 66
WHAT IS GOOD TO PUT AT THE END OF YOUR COMMENT TO SHOW YOU ARE DONE ADDING INFO
NOI OR NFI
WHAT DO WE USE IN THE INFO PANEL IN CAD?
M - MESSAGES Q - QUERY
CAD COMMAND - MU
MOVE UP/DOWN - TEMPORARILY REASSIGN AN APPARATUS TO A NEW COVERAGE AREA
Should All tenant-landlord disputes be referred to the whiskey civil division?
No
CAD PINK SCREEN IN WAA
PICK A ZONE IF ALL ZONES ARE IN THE SAME CITY IT DOES NOT MATTER WHICH ONE YOU PICK
CAD GREEN SCREEN IN WAA
POTENTIAL DUPLICATE CALL
CALL STATUS : STACKED
PREASSIGNED TO A UNIT WHO IS CURRENTLY IN ANOTHER STATUS
Medical transfer for PARKLAND
Put in a call for Parkland PD and transfer to CS for FR
CAD RR
RAILROAD ENTER RR + WHATEVER ROAD THE CALLER IS ON IN THE LOCATION FIELD INTERROGATE TO FIND THE CORRECT CORNER AND USE COMMON PLACE NAMES ON THE MAP TO HELP
YOU CAN LOOK UP IR IN CAD COMAND AND PUT IN THE PHONE NUMBER TO SEE IF THE NUMBER TEXTING YOU IS...... (can't verify address)
RELATED TO ANOTHER CALL
THERES A SMALL FIRE IN PONDERSA INN, WHAT SIGNAL?
S25HH/25HH (AN INN IS A HOTEL / DOESN'T SPECIFY FLOORS)
BYPASSING FOR REFUSAL BY INDEPENDENT CITY
SEND NEAREST BSO CONTRACTED DISTRICT ENTER AGENCY ID: BS AREA: D5 (UNINCORP CENTRAL TO GO TO PL) NO SECTOR IS NEEDED BEAT: 0501 THE ADDRESS AT THE TOP OF CAD WILL SAY PL BUT IT WILL BE SENT TO D5.
WAYS TO SIGN OUT OF CAD
SF COMMAND SHIFT F4 CONSOLE - SESSIONS - LOG OUT X UPPER CORNER (LEAST PREFERRED METHOD)
IF THE CALLER WALKS IN ON A KID DROWNING THEIR OTHER KID WHAT SIGNAL WILL IT BE?
SIGNAL 26
WHAT SIGNAL WOULD YOU USE FOR TRAIN DERAILMENT? WHAT PROTOCOL?
SIGNAL S25TRD, 25TRD, EFD PROTOCOL
What two independent cities are not PSAP?
SM AND HB (fake independents)
No protocol use calls
School signal (22S) CPIS 29/44 MEDICAL/GPS ALARMS 48 HIJACKED/SUSP AIRCRAFT WEATHER DISASTER PI 9 CODE ENFORCEMNT/WATER RESTRICTION 911 HU/DO XRAY PROBATION/PAROLE PSAP TO PSAP
A caller was referred to the regional non-emergency line to have an officer respond to a home in Coral Springs. the caller advised that her landlord is refusing to fix several broken items in her home what are you doing with this call?
Since it's not an emergency, we do a call referral for Coral Springs, so tell her to call Coral Springs
THE DIFFERENCE BETWEEN TANGO AND MOTOR TRAFFIC UNIT CALL SIGN
T300 IS TANGO 29T2 IS TRAFFIC
BUSN GETS A BOMB THREAT AND THE CALLER ASKS WHAT TO DO, WHAT DO U SAY?
TELL THEM "DO WHATEVER YOUR POLICY INSTRUCTS YOU TO DO"
CALL STATUS : INITIAL
THE POINT THE CALL WAS CREATED
2 HASHTAGS AND MEANINGS FOR TRANSFERING TEXT
TRANSFER TEXT: #T (PLUS WHATEVER JURISDICTION) / EX: #T CORAL SPRINGS OR #T MIAMI DADE FOR PRIVATE CHAT TEXT BETWEEN PSAPS: #P
When someone calls back to cancel a call make sure it's
The same person calling back
CALL STATUS : ACTIVE
UNIT IS ASSIGNED
CALL STATUS : PENDING
VERIFIED BY DISPATCHER, REFLECTS SGT'S DECISION AND HOLDING FOR FAU
CAD YELLOW SCREEN IN WAA
VERIFY THE CITY
NEVER LEAVE A ----- FOR ANY CALL, OUTBOUND OR CALLBACK
VOICEMAIL
TTY transfer for PL
WE CANT TRANSFER TTY SO GATHER INFO AND CALL RELAY TO PL
WHEN WRITING TIMES IN YOUR CM USE....
X EXAMPLE 30 X MIN
IF YOU ARE WORKING A CASE WITH A LEO YOU CANNOT INCLUDE WHAT INFO IN THE CALL
YOU CAN NOT INCLUDE THEIR NAME, HOME ADDRESS, OR PICTURE / NEVER USE LEO/OFFICER/DEPUTY TAB
alarm cancellations, what are 3 things that you need?
alarm company name/operator name and #, and reason for cancellation
form used when theres a discrepancy with ani/ali
e911 inquiry form (completed by the DO)
A caller asks "Do I have a warrant?"
either Put in a call or tell them To go to the main jail to check
caller asks "Is my baby daddy in jail?"
refer the caller to the main jail
CALLER STATES "4441 NE 2 DR THERE IS SMOKE COMING FROM THE BACK OF THE MICROWAVE AND I SMELL BURNING" WHAT SIGNAL?
s25rs/25rs
What is the function key used to read officer safety or premise hazard information?
shift & f5 premise hazards must be read and acknowledged prior to entering a call.
If a caller wants you to run a tag what do you do?
we do not run tags however, You can offer to put in a call for service and have an officer come out to check it out
Is the Everglades considered open water?
yes
What information is necessary to obtain from a caller when they called back to cancel the call and what information do you get from the alarm company when they call back to cancel a call Do you document this in the comments if so what type of comment is it?
you need the caller's -name, number, reason for cancellation. for alarm companies you need - Company name operator name or number and reason for cancel. Yes, document as a priority comment!
