MISCELLANEOUS QUESTIONS BSO FINAL

DEFINE ABC FOR THE PRIMARY SURVEY OF PATIENT EVALUATION

A- AIRWAY B- BREATHING C- CIRCULATION

HOW ARE ABANDONED CALLS PRESENTED TO THE CALL TAKER?

ABANDONED CALLS ARE PRESENTED TO THE CALL TAKER MANUALLY. TO CALL BACK AN ABANDONED CALL, OPEN ABANDONED CALLS IN THE LIST MODULE DOUBLE-CLICK THE PHONE # REDIAL HIT MACRO AND YES TO REMOVE RELEASE WHEN DONE WITH CALL

911-555-5555. what does this mean?

ANY # STARTING WITH 911 IS A DISCONNECTED CELL PHONE AND YOU CANNOT CALL IT BACK

for Medical transfer calls we get 3 things

Age Conscious Breathing

Bypassing for LZ

Agency: BS, Area: D12, Beat: 1215

What does ABC stand for when evaluating a patient?

Airway breathing circulation

JO time frames for serious crimes do not require the caller to

go back to the dispatch city or place of occurrence if its outside of that jurisdiction

in the busiest hour, ___% of calls should be answered in ____ seconds

in the busiest hour, 90% of calls should be answered in 10 seconds

F4

incident history/Audit trail - displays the complete record for an incident

WHAT TYPE OF PHONE LINE DO THE CALLER NOT HEAR YOU WHILE YOU'RE DOING A TRANSFER?

nonemergency lines and priority lines

911 hang up with a disconnected number. what do we enter in cm?

notate that you cannot call back #openline

HOW TO ENTER HIGHWAYS IN CAD:

ENTER THE HIGHWAY THEN ROADWAY (BEST TO DO HIGHWAY DIRECTION OF TRAVEL AND FIRST FEW WORDS OF ROADWAY) EXAMPLE: I95 NB COMM NO *FOR EXITS YOU CAN ENTER NAME OF THE HIGHWAY, DOT AND THE WORD EXIT AND THE LIST OF EXITS WILL POPULATE ON ADDRESS VALIDATION SCREEN IN WAA

BYPASSING FOR ANY CITY (SEND CONTRACTED CITY TO DISPATCH CITY)

EXAMPLE: SEND DN TO LH AGY ID 02 AREA 02 NO SECTOR BEAT 0201

WHAT WOULD BE THE SIGNAL IF YOU ONLY HEARD A SHOT?

83 WEAPONS COMPLAINT

possible wanted person/vehicle signal

85

HOW TO ANSWER 911

911 what is the address of the emergency?

IF PRIORITY DOESN'T FEEL HIGH ENOUGH THERES PROBABLY

A BETTER SIGNAL

CAD ICW

- INTERCOASTAL WATERS USE BUOY OR THE BUSN NAMES ETC LAT/LONG UTILIZE SIGNALS WITH OW

HOW LONG AFTER NO RESPONSE CAN YOU DISCONNECT FROM 911 TEXT

1 MIN

what is the Timeframe for just occurred?

1 to 10 minutes

BYPASSING BAT - HOW DO YOU DO IT? WHAT DO YOU NEED TO GET ( 4 THINGS) AND WHAT SIGNAL WHAT FOR AGY, AREA, SECTOR, BEAT

1. GET ADDRESS 2. SIGNAL WILL BE 76 (AOA) 3. THE OPR NAME 4. THE CB # 5. ASK IF THEY ARE REQUESTING THE TASK FORCE OR CLEARANCE TO THE FACILITY ENTER AGENCY ID = BS AREA= BAT NO SECTOR OR BEAT IS NEEDED

HOW MANY ADDRESSING SYSTEMS DOES DANIA FALL IN?

3 HW FL DN

THE COMMAND LINE RETAINS HOW MANY EXECUTED TASKS

30

CALLER STATES MY DAD NEEDS AN AMBULANCE WE WERE ARGUING AND HE KICKED A CABINET; NOW HIS TOE IS BLEEDING. WHAT SIGNAL?

38/S38IJ

identity theft signal

53

serving warrant capias is under what signal?

68 service call

When a business says they're detaining a subject for stealing merchandise you need to ask two things about the suspect. what are they?

Are they cooperative and YOA

The Duty officers report to who?

Assistant site manager

DIFFERENCE BETWEEN BAUDOT AND ASCII TTY CALLS

BAUDOT TTY CALLS WILL OPEN AUTOMATICALLY ASCII TTY CALLS, YOU LISTEN TO LINE TO DETERMINE IF IT'S A TTY

WHAT DO THESE BUTTONS IN THE INFO PANEL MEAN? B M N Q W

BOLO (NOT USED) MESSAGES NOTIFICATIONS (NOT USED) QUERY WATCHES/WATCH LIST (NOT USED)

HOW TO ANSWER DO OR ADMIN LINE

BROWARD COUNTY REGIONAL COMMUNICATIONS (YOUR SURNAME), THIS LINE IS BEING RECORDED HOW MAY I HELP YOU?

PT NEEDS TO BE AIR RESCUED FROM WILTON MANORS TO THE CLOSEST TRAUMA HOSPITAL. WHICH HOSPITAL?

BROWARD HEALTH MEDICAL CENTER (BHMC)

HOW TO WRITE CASE NUMBER: 6 STEPS SOP 1.1

BS - UNINCORP LAW /COUNTY BC - UNINCORP FIRE / COUNTY Law: L3422040100000068 (case number itself is 8 digits) Fire: FFL22040100000068 (case number itself is 8 digits) Agency/last 5 digits of case number (Short hand) 1. L OR F 2. AGENCY (2 DIGITS OR 2 LETTERS) 3. YEAR (2 DIGITS) 4. MONTH (2 DIGITS) 5. DAY (2 DIGITS) 6. CASE # (8 DIGITS)

Deputy Ramirez needs fire rescue to respond in the gun range in Markham Park. She accidentally discharged her weapon and now has an injury. Who responds to the call?

BSO for DLE and sunrise fire rescue

HOW TO ANSWER NON EMERGENCY

Broward county regional communications may I help you?

THE CALLER STATES "I PLACED A CALL FOR SERVICE AND THE DEPUTY IS HERE AND REFUSING TO GIVE ME HIS NAME/ I LIVE IN DR @ 100 GOOLSBURY CAN YOU SEND ME THE SGT?" WHAT DO YOU DO?

ENTER LL.10/10 IN THE COMMAND LINE TO FIND THE SGT CALL SIGN; ENTER IS.10/10 TO FIND CALL @ 100 GOOLSBURY AND IN CM WRITE CALLER CALLED BACK AND REQ SGT

FEMALE DIALLS 911 AND SAYS I NEED POLICE AND HANGS UP; YOU DID NOT GET ALI WHAT DO YOU DO NEXT?

CALL BACK OR TRY TRACE OPERATOR OR RAPID SOS

WHAT IS THE MOST IMPORTANT THING WHEN PUTTING IN VEHICLE OR PERSON DESCRIPTIONS?

CHECK OR CHANGE ROLE TO APPROPRIATE PARTY

4 PRIMARY INFO FOR EMD

CONSCIOUSNESS BREATHING YEAR OF AGE CHIEF COMPLAINT

District 6

Court services

IN CAD THE MODIFIED CIRCUMSTANCE AUTO FILLS TO

DELAYED SO IT MUST BE CHANGED TO THE APPROPRIATE ONE FOR THAT CALL

CALL STATUS : CLOSED

DISPOSITION ASSIGNED, NO LONGER DISPLAYED ON SCREEN

District 50

DOD

what do you do if the caller mentions that they are a deputy? what are you do with a call?

Don't mention their title in the call or home address, write the info down and give it to the DO

WHAT PROTOCOL: SIGNAL 4 WITH INJURIES LOCK IN/OUT OF VEHICLE WITH KID/ANIMAL INSIDE IF THE CALLER CAN'T GET UP/ NEED LIFT ASSIST (NOT DUE TO A FALL)

EFD

3YO CHILD LOCKED IN VEHICLE

EFD; DUAL CALL

WHAT ROLE DO YOU CHANGE TO WHEN CAD GOES DOWN

EITHER LOCAL NORTH, LOCAL SOUTH OR LOCAL CENTRAL (WHERE EVER YOU ARE LOCATED)

BYPASSING SPA/UNINCORP (EXAMPLE)

ENTER AGENY ID: BS AREA: D12 (LZ) NO SECTOR BEAT 1215

OP BLVD TURNS INTO WHAT IN SN?

FLAMINGO

INFO ABOUT TEXT CALLS

HAVE THEM CLARIFY TXT ABBREV MAX 160 CHARACTERS ONLY RTX OVER TEXT WILL REBID FOR AN UPDATED LOCATION

IF YOU NEED A PHONE NUMBER FROM THIS MONTH'S FLHIA CASE 03/1490, WHAT DO YOU DO?

IN THE COMMAND LINE ENTER 03/1490 then F3 or OR IR.03/1490 then f10

MRS. WALKER IS CALLING TO CHECK ON THE STATUS OF HER CALL AND YOU ADV HER THAT THE CALL IS WAITING FOR FAU HOW DO YOU UPDATE THE CALL USING A COMMAND?

IN THE COMMAND LINE ENTER IU.CASE#.CM; MRS WALKER CALLED BACK AND ADV CALL WAS WAITING FOR FAU

WHERE DO TAGS AUTOMATICALLY GET QUERED AND YOU DON'T HAVE TO DO IT MANUALLY

IN THE VEHICLES TAB

THINGS THAT WOULD CLASSIFY AS A PRIORITY COMMENT

INJ S/0 (WEAPONS) DESCRIPTIONS OF SUSPECTS ETC. CALL CANCELATION REQUEST

CONTACT COMP DEFAULTS TO? WHEN SHOULD WE CHANGE IT ?

IT DEFAULTS TO YES IF COMP DOES NOT WANT TO MEET LEO, OR ITS A CALL FROM FHP, ALM CO LIKE ADT CHANGE IT TO NO

4 WAYS TO PULL UP A CASE IN CAD

IU IH IR CASE# + F3

What does F3 stand for?

IU, executes IU command

Explain how to handle a business watch for a dollar store in Tamarac the alarm will be back online tomorrow at 9:30 AM

If it's during normal business hours refer the caller to the District 7 office but if it's past business hours get the info and give it to the DO

WHAT INFO DO YOU GET IF ALM CO CONTACTS THE KEY HOLDER AND THEY'RE ON THEIR WAY?

NAME OF RESPONDER THE VEHICLE DESCRIPTION AND ETA

LISTED IN CAD "PHONE NOT IN SERVICE FOR CALL BACK", CAN YOU CALL IT BACK?

NO YOU CANNOT

FOR LANDLORD VS TENANT ISSUES WOULD YOU REFER TO WHISKEY UNIT?

NO! THERES AN ACTUAL DISTURBANCE GOING ON SO IT'S A CALL FOR PD SIGNAL 66

WHAT IS GOOD TO PUT AT THE END OF YOUR COMMENT TO SHOW YOU ARE DONE ADDING INFO

NOI OR NFI

WHAT DO WE USE IN THE INFO PANEL IN CAD?

M - MESSAGES Q - QUERY

CAD COMMAND - MU

MOVE UP/DOWN - TEMPORARILY REASSIGN AN APPARATUS TO A NEW COVERAGE AREA

Should All tenant-landlord disputes be referred to the whiskey civil division?

No

CAD PINK SCREEN IN WAA

PICK A ZONE IF ALL ZONES ARE IN THE SAME CITY IT DOES NOT MATTER WHICH ONE YOU PICK

CAD GREEN SCREEN IN WAA

POTENTIAL DUPLICATE CALL

CALL STATUS : STACKED

PREASSIGNED TO A UNIT WHO IS CURRENTLY IN ANOTHER STATUS

Medical transfer for PARKLAND

Put in a call for Parkland PD and transfer to CS for FR

CAD RR

RAILROAD ENTER RR + WHATEVER ROAD THE CALLER IS ON IN THE LOCATION FIELD INTERROGATE TO FIND THE CORRECT CORNER AND USE COMMON PLACE NAMES ON THE MAP TO HELP

YOU CAN LOOK UP IR IN CAD COMAND AND PUT IN THE PHONE NUMBER TO SEE IF THE NUMBER TEXTING YOU IS...... (can't verify address)

RELATED TO ANOTHER CALL

THERES A SMALL FIRE IN PONDERSA INN, WHAT SIGNAL?

S25HH/25HH (AN INN IS A HOTEL / DOESN'T SPECIFY FLOORS)

BYPASSING FOR REFUSAL BY INDEPENDENT CITY

SEND NEAREST BSO CONTRACTED DISTRICT ENTER AGENCY ID: BS AREA: D5 (UNINCORP CENTRAL TO GO TO PL) NO SECTOR IS NEEDED BEAT: 0501 THE ADDRESS AT THE TOP OF CAD WILL SAY PL BUT IT WILL BE SENT TO D5.

WAYS TO SIGN OUT OF CAD

SF COMMAND SHIFT F4 CONSOLE - SESSIONS - LOG OUT X UPPER CORNER (LEAST PREFERRED METHOD)

IF THE CALLER WALKS IN ON A KID DROWNING THEIR OTHER KID WHAT SIGNAL WILL IT BE?

SIGNAL 26

WHAT SIGNAL WOULD YOU USE FOR TRAIN DERAILMENT? WHAT PROTOCOL?

SIGNAL S25TRD, 25TRD, EFD PROTOCOL

What two independent cities are not PSAP?

SM AND HB (fake independents)

No protocol use calls

School signal (22S) CPIS 29/44 MEDICAL/GPS ALARMS 48 HIJACKED/SUSP AIRCRAFT WEATHER DISASTER PI 9 CODE ENFORCEMNT/WATER RESTRICTION 911 HU/DO XRAY PROBATION/PAROLE PSAP TO PSAP

A caller was referred to the regional non-emergency line to have an officer respond to a home in Coral Springs. the caller advised that her landlord is refusing to fix several broken items in her home what are you doing with this call?

Since it's not an emergency, we do a call referral for Coral Springs, so tell her to call Coral Springs

THE DIFFERENCE BETWEEN TANGO AND MOTOR TRAFFIC UNIT CALL SIGN

T300 IS TANGO 29T2 IS TRAFFIC

BUSN GETS A BOMB THREAT AND THE CALLER ASKS WHAT TO DO, WHAT DO U SAY?

TELL THEM "DO WHATEVER YOUR POLICY INSTRUCTS YOU TO DO"

CALL STATUS : INITIAL

THE POINT THE CALL WAS CREATED

2 HASHTAGS AND MEANINGS FOR TRANSFERING TEXT

TRANSFER TEXT: #T (PLUS WHATEVER JURISDICTION) / EX: #T CORAL SPRINGS OR #T MIAMI DADE FOR PRIVATE CHAT TEXT BETWEEN PSAPS: #P

When someone calls back to cancel a call make sure it's

The same person calling back

CALL STATUS : ACTIVE

UNIT IS ASSIGNED

CALL STATUS : PENDING

VERIFIED BY DISPATCHER, REFLECTS SGT'S DECISION AND HOLDING FOR FAU

CAD YELLOW SCREEN IN WAA

VERIFY THE CITY

NEVER LEAVE A ----- FOR ANY CALL, OUTBOUND OR CALLBACK

VOICEMAIL

TTY transfer for PL

WE CANT TRANSFER TTY SO GATHER INFO AND CALL RELAY TO PL

WHEN WRITING TIMES IN YOUR CM USE....

X EXAMPLE 30 X MIN

IF YOU ARE WORKING A CASE WITH A LEO YOU CANNOT INCLUDE WHAT INFO IN THE CALL

YOU CAN NOT INCLUDE THEIR NAME, HOME ADDRESS, OR PICTURE / NEVER USE LEO/OFFICER/DEPUTY TAB

alarm cancellations, what are 3 things that you need?

alarm company name/operator name and #, and reason for cancellation

form used when theres a discrepancy with ani/ali

e911 inquiry form (completed by the DO)

A caller asks "Do I have a warrant?"

either Put in a call or tell them To go to the main jail to check

caller asks "Is my baby daddy in jail?"

refer the caller to the main jail

CALLER STATES "4441 NE 2 DR THERE IS SMOKE COMING FROM THE BACK OF THE MICROWAVE AND I SMELL BURNING" WHAT SIGNAL?

s25rs/25rs

What is the function key used to read officer safety or premise hazard information?

shift & f5 premise hazards must be read and acknowledged prior to entering a call.

If a caller wants you to run a tag what do you do?

we do not run tags however, You can offer to put in a call for service and have an officer come out to check it out

Is the Everglades considered open water?

yes

What information is necessary to obtain from a caller when they called back to cancel the call and what information do you get from the alarm company when they call back to cancel a call Do you document this in the comments if so what type of comment is it?

you need the caller's -name, number, reason for cancellation. for alarm companies you need - Company name operator name or number and reason for cancel. Yes, document as a priority comment!