MNGT 3100 ch.8

_____ ______ is a planned, systematic process of change. Uses behavioral science knowledge and techniques Improves an organization's health and effectiveness

Organization development

The adoption of a new idea or behavior by an organization

Organizational change

During the ______ stage of change, managers might confront employees with clear evidence that the company's current performance is not competitive.

unfreezing

Innovative companies use a ________ approach, encouraging the flow of ideas from lower levels and making sure they get heard and acted upon by top executives.

bottom-up

Waze, Starbucks ideas, Lays Chips ideas, Lego are examples of companies who use...

crowdsourcing

A person who sees the need for and champions productive change within the organization

idea champion

An _____ ______ is a mechanism that provides a safe harbor where ideas from employees throughout the company can be developed without interference from company bureaucracy or politics.

idea incubator

A _____ _____ fund provides financial resources from which individuals or teams can draw to develop new ideas, products, or businesses.

new-venture

A unit separate from the rest of the organization that is responsible for developing and initiating a major innovation

new-venture team

The smart phone, which essentially put a computer in people's pockets , is an example of _______ because it has replaced other technologies a.) a reverse innovation b.) an ambidextrous innovation c.) a disruptive innovation

c. a disruptive innovation

The ____ _____ is an OD specialist who performs a systematic diagnosis of the organization and identifies work-related problems.

change agent

Shows that the research, manufacturing, and sales and marketing departments within an organization simultaneously contribute to new products and technologies.

horizontal linkage model

The final step in the change process is ______

implementation.

______ is one of the most frequently used approaches to changing people's mind-sets.

Training

_______ occurs when individuals acquire new attitudes or values and are rewarded for them by the organization.

Refreezing

______ ______ begins with a questionnaire distributed to employees, the results of which are used to identify and solve problems

Survey Feedback

What enhances the cohesiveness and success of organizational groups and teams?

Team building

Organization development can help with 1. _______ 2. _______ 3. _______

Mergers and acquisitions Organizational decline/revitalization Conflict management

What are the Implementation tactics (3 of them)

1. Participation 2. Negotiation 3. Coercion

An ______ approach means incorporating structures and processes that are appropriate for both the creative impulse and for the systematic implementation of innovations.

ambidextrous

Remember Tactics for Implementing Change (last slide of chapter 8)

;)

______ occurs when individuals experiment with new behavior and learn new skills to be used in the workplace

Changing

______ refers to the generation of novel ideas that might meet perceived needs or respond to opportunities for the organization

Creativity

Refers to using the Internet to let hundreds of thousands of people contribute to the innovation process .

Crowdsourcing

_____ _____ pertains to the organization as a whole and is not easy.

Culture Change

______ _______ refers to innovations in products or services that typically start small and end up completely replacing an existing product or service technology for producers and consumers.

Disruptive innovation

What are the three critical innovation strategies for changing products and technologies?

Exploration Cooperation Innovation roles

_____ ______ means extending the search for and commercialization of new ideas beyond the boundaries of the organization and even beyond the boundaries of the industry.

Open innovation

_____ _____ concerns just a few employees.

People Change

______ makes people throughout the organization aware of problems and the need for change.

Unfreezing

This strategy recognizes that the cutting edge of innovation often happens with young, small, entrepreneurial companies rather than inside the walls of established firms.

innovation by acquisition

If an OD consultant is hired to implement ________ ,this activity will include meeting with employees from across the organization and often external stakeholders to have a sustained, guided dialogue

large-group intervention

The ____ _____ _____ approach brings together participants from all parts of the organization to discuss problems or opportunities and plan for change.

large-group intervention

A ______ change is a change in the organization's product or service output

product

A separate, small, informal, highly autonomous, and often secretive group that focuses on breakthrough ideas.

skunkworks

A ______ change is a change in the organization's production process—how the organization does its work

technology

Taco Bell and McDonald's are considering adding kiosks in restaurants for customers to place their orders. This _______ change will hopefully make the ordering process more efficient and increase accuracy.

technology