MNGT 3100 Test #2 Review Questions

for the compact disc industry, the advent of MP3 technology can best be described as which type of innovation?

disruptive innovation

true or false: the principle of unity of command states that employees in an organization should be held accountable to multiple supervisors.

false. unity of command means that each employee is held accountable to only one supervisor. - scalar principle refers to a clearly defined line of authority in the organization that includes all employees.

authority flows down the ___ hierarchy

vertical

the smartphone is an example of ______ because it has replaced other technologies

a disruptive innovation

what type of organization does this structure have?

divisional

if an OD consultant is hired to implement _____ this activity will include meeting with employees from across the organization and often external stakeholder to have a sustained, guided dialogue

large group intervention

this law protects workers from a variety of hazards, including exposure to toxic chemicals, excessive noise levels, mechanical dangers, and unsanitary working conditions

occupational safety and health act

when your manager assigns you a task, you have the ____ to carry out that task as assigned

responsibility

taco bell and mcdonalds are considering adding kiosks in restaurants for customers to place their orders. this ______ will hopefully make the ordering process more efficient and increase accuracy.

technology change

departmentalization

the basis for grouping positions into departments and departments into the total organization

the organization began to contract out such functions as training, engineering, and computer service. This approach is consistent with a ___

the virtual network structure

true or false: sexual harassment in the workplace is a violation of Title VII of the 1964 Civil Rights Act.

true

strategy defines ______, organization defines ______

what to do, how to do it

you would study a business's _____ to see a visual representation of its vertical structure, including the chain of command

organization chart

the _____ strategy recognizes that the cutting edge of innovation often happens with young, small, entrepreneurial companies rather than inside the walls of established firms.

innovation by acquisition

rebecca works for a company that has clearly defined lines of authority. each employee knows that he or she has authority and responsibility for a distinct set of tasks. employees are also aware of the company's reporting structure as well ass successive management levels all the way up to the top. rebecca's company follows which of the following principles?

scalar principle

this law requires that men and women be paid the same amount of money for doing the same kinds of work

the equal pay act

if a store manager only hires supervisors who have a four year college degree, even though experiences cahsiers without a four year degree can be excellent supervisors, _____ may be occurring.

discrimination

your manager has ____ when he has the right to tell you what work to do and hold you accountable for doing it

line authority

the highest level of horizontal coordination is ______.

relational coordination

this law prohibits discrimination on the basis of race, religion, color, sex, or national origin

title VII of the civil rights act of 1964

during the _____ stage of change, managers might confront employees with clear evidence that the company's current performance is not competitive

unfreezing