MNGT 360 - Quiz 4 (2)

Catalina wants to create teams in her office that perform well and have members who are dedicated to their team. What can she do to try to make performance and commitment as high as possible within her teams?

increase the complexity of the tasks team members must complete

Brady looks up to his boss, Malik, who has a business degree from Yale and, like Brady, is ambitious, successful, and extroverted. Brady and Malik also share a similar, warped sense of humor. Malik often says to Brady: "You remind me of myself ten years ago." Brady is likely to be a member of Malik's

ingroup

Which of the following is an example of an ambassador activity?

Gracie, a member of the sales team, approaches the VP of sales about the possibility of hiring a temp to help with menial tasks that are bogging the team down and impeding its progress.

Mahesh loves working on the new engineering team. Everyone is so friendly, and there is never any bitterness or conflict. Mahesh is sure they will come up with the most innovative designs ever. Is Mahesh right?

Maybe, but the team members may be so focused on creating harmony, they may endanger task accomplishment.

Maksim is an attorney working with a client seeking damages from a restoration expert who failed to properly restore a yacht, leaving it unable to be launched. The client is demanding $150,000, as well as an apology. In order to best help the client, Maksim needs to

find out the lowest settlement amount the client is willing to accept.

When team members have a shared vision and align with that vision, the team is said to have a high degree of ________ interdependence.

goal

John F. Kennedy's decision to go forward with the Bay of Pigs invasion of Cuba, NASA's decision to launch the space shuttle Challenger in unusually cold weather, and Enron's board of directors' decisions to ignore illegal accounting practices are famous examples of

groupthink

Ronin knew the deadline was approaching quickly, and his team needed just one more day to complete their sales analysis. He used both his power and influence to get the deadline extended a few more days so his team could meet their goal. Ronin is exhibiting his

leadership.

Phyllis and her coworkers hardly ever talk to their boss, Courtney. In fact, they only see her once or twice a day. Nevertheless, their department generally chugs along like a well-oiled machine, thanks to the extremely structured nature of their work. They use a software system that tracks their time, guides them through each step of their workday, and even contains a help guide that addresses almost every conceivable problem that could arise. Everyone knows what their job is and what is expected of them. The software system acts as a(n)

neutralizer

Noha, a manager in an advertising firm, was assigned a team and asked to come up with ideas for an advertising campaign. Noha briefed the team, outlined the purpose of the meeting clearly, and asked the members to individually generate ideas and bring their lists to the next meeting. In the second meeting, the ideas were compiled, doubts clarified, and ideas built-on, after which the members were asked to individually rank the ideas and submit the list to Noha, who tabulated the scores and created a list of the five highest-rated ideas. Noha used ________ to generate the ideas.

nominal group technique

A team was formed to coordinate the impending ISO accreditation process for a company over a period of six months. The team members are drawn from various departments. Which of the following types of teams does this most exemplify?

project teams

Bill Gates commands the respect and admiration of people around the world for his achievements in information technology as well as for his philanthropy. Many people who admire him try to emulate his actions. He clearly wields ________ power.

referent

As head of land permissions, Mateo has the power to assign prime forest plots to the different logging teams. He gives the best plots to the team leaders who impress him the most at any given moment. Therefore, the team leaders are always trying to impress him. Mateo possesses ________ power.

reward

Of Vanida it is often said, "She's the real deal." Coworkers perceive her as a straight shooter whom they can trust to speak the truth. Therefore, if Vanida says something, people tend to put great store by it. Vanida's behavior illustrates ________, a dimension of political skill.

apparent sincerity

Ruta has built her successful company by paying close attention to details. She is meticulous and highly demanding and often imposes her decisions on subordinates. Ruta uses the ________ style of decision making.

autocratic

Khawla and her students from the drama class have been asked to conduct a play to raise funds for the school library. To make the play a success, Khawla consults and enlists the help of the principal and senior teachers, while her students meet a few theater artists. They also consult a costume designer and a dance choreographer who have agreed to help the team with the play. Such activities involving individuals and groups who are not part of the team are termed as

boundary spanning.

When measuring team effectiveness, two aspects are considered important: ________, which may include metrics such as the quantity and quality of output, and ________, sometimes called team commitment.

team performance; team viability

When creating a mission statement, it should be evaluated using four criteria. Which of the following answer options is not one of those criteria?

transparency

Kenya heads the nurse's staff in the intensive care ward of Alston Memorial Hospital. Her job involves ensuring that work in the ward runs smoothly, which in part means maintaining the requisite standard in hospital hygiene and patient care. Her job naturally involves the use of coercive power, which also means remembering the guideline that she should

warn people prior to giving punishment.

As the level of task interdependence ________, members must spend ________ amounts of time communicating and coordinating with other members to complete tasks.

increases; increasing

Acme Manufacturing had to stop production on its widget due to an engineering problem in fitting the pieces together. While the company switched over to producing its whatsit, the production manager, Hatice, tasked the engineering group to meet and come up with a solution for the widget's manufacturing problem. She instructed them to call when they had a recommendation on solving the problem, and she would meet with them to hear the recommendation and make the final decision. Two hours later, the group called her office to say they had a recommendation. However, when Hatice arrived at the meeting, the team was heatedly divided between two relatively creative solutions. One solution cost more time and money but was proposed by an engineer that had successfully solved such problems in the past, and Hatice trusted the engineer's judgment to propose a solution that worked. The other solution cost more time but not nearly as much money and was proposed by a relatively new engineer who had already made one costly mistake. Hatice had promised to make a decision, but she liked both solutions. What is the best advice for this situation?

Hatice should retreat to her office to consider both options and make the final decision.

Simon started working at Solaris Industries right after college, and he had instant rapport with his boss, Felix. Felix not only showed him the ropes but always encouraged Simon as he pursued his goals, such as starting graduate school. Over the years, Simon and Felix developed a close relationship, and Felix attended Simon's wedding. The other employees in Felix and Simon's department love Felix as well. A few months ago, Felix retired and was replaced by Emmett. Emmett has a very different personality but soon proves himself to be an effective and motivating boss. Which of the following scenarios describes Simon's most likely reaction to this change?

He tells his colleague Naomi that things are not the same and that he is thinking about leaving.

Jasmine, Mercedes, Marcus, and Pramila are managers at Harbor Holiday Group, a regional hotel chain. They each supervise employees who are very different from each other. From a readiness point of view, it can be said that Jasmine's group is able but unwilling, Mercedes's unit is both able and willing, Marcus's is neither able nor willing, and Pramila's is not able but highly willing to take on the responsibilities. In this scenario, Pramila's group is at the ________ readiness level.

R1

Dagmar, CEO of Amesbury Shop and Go, has noticed that one of her store locations has consistently exceptional sales numbers. Besides that, an employee survey revealed that the workers at this particular location have high levels of motivation and job satisfaction when compared with other locations in the region. Everyone who works there gave high praise to their manager, Terrell. What else did the survey reveal about Terrell's employees?

They demonstrated citizenship behaviors, such as volunteering after work.

Moussa, a fitness manager at the Lifestyle Martial Arts Studio, consults an alternative nutrition specialist to see if it is feasible to incorporate certain natural ointments and supplements as part of the studio's comprehensive fitness services. Moussa is performing a(n) ________ activity of the boundary-spanning process.

scout

Quon is project manager over a seven-member team. This project is for an important new client who is requesting some outlandish things like purple pillows in her hotel room when she arrives in town for the next meeting. Quon really wants to impress this client, and he politely appoints Jayvion to order the pillows. He explains the situation to Jayvion and asks him to take on a new role of "client liaison" for this one project. It looks to be a tough job, but if Jayvion agrees to take on the extra responsibilities Quon told him he would get a 5 percent bonus on top of his annual wage increase at the end of the year. Quon hopes he can convince his supervisor that Jayvion needs the extra bonus, but he is unsure because his supervisor has turned down many similar requests. Which of the following statements is true of this scenario?

In promising Jayvion a bonus on top of his annual wage increase and being unsure if the supervisor will approve the raise means Quon may not be able to follow through on his offer, a guideline for reward power.

Leo is in conflict with his boss, Dominique, regarding the correct amount to charge a client. Because Leo has less power than his boss, and because the issue is much more important to her than it is to him, an appropriate conflict resolution strategy would be

accommodating

A brilliant designer of computer programs, Darren, has often been compared to the late Apple Computers cofounder Steve Jobs not only because of his abilities in the digital realm, but also his charisma. Like Jobs, he is not a lone techie writing code in a windowless room; he serves in an executive role at DiaTech, the company he and his partners founded. But now he has a problem: there is a special project for which he needs the help of a few key subordinates. They will need to work extra hours, and because of the top-secret nature of his new design, they will need to keep the nature of their work to themselves. The best way for Darren to get these employees on board for the project is to tell each one of them that

after the project is over, he will take them to lunch and give them a one-hour career-planning and question-and-answer session.

Jakob, Nathan, and Ting are members of the marketing team at Wonderous Innovations, Inc. (WII), and are responsible for generating ideas for new marketing strategies. Jakob has done a phenomenal job in gathering information necessary to help the team understand the desires and needs of the client. All things being equal, Ting has the best record of making good recommendations to Tigran, the vice president of marketing. Nathan can make some good recommendations, but sometimes his recommendations are completely off base. Usually, Tigran pays careful attention to what Ting has to say, but he generally does not pay much attention to what Nathan proposes. In addition to Tigran, Ting has been meeting with the vice president of operations and other members of the executive team to gain support for their request to increase the marketing budget. Ting is engaging in which of the boundary-spanning processes?

ambassador activity

In a conflict situation, Pedro attempts to get his needs met without any concern for the needs of the other party. He utilizes ________, a conflict resolution style.

competing

Moderate assertiveness and moderate cooperation occur when conflict is resolved through

compromise

Sharelle has a conflict resolution style that works for her. Whenever she is involved in settling an issue, everybody comes away feeling that for anything they lost, they gained something else in return. Her efforts have helped save friendships and prevent interdepartmental rivalries from taking over, and along the way she has gotten positive evaluations from everyone who has ever worked for her. Sharelle is adept at the conflict resolution style known as

compromise

Peg, Rahul, Addison, and Yasmine are managers at Universal Software. Each uses a different decision-making style, which they each believe is the best. Peg always presents the problem to her employees and gathers their opinions and suggestions but makes the decision herself. Rahul gives his employees the responsibility for making the decision within a set of specified boundary conditions. Addison makes the decision without asking his employees for their opinions or suggestions. Yasmine presents the problem to her employees and seeks consensus, emphasizing that her opinion is only as important as every other employee's in her department. Rahul is using the ________ decision-making style.

delegative

Layla participated in a problem-solving quiz competition among teams of coworkers. Because Layla was the most familiar with the types of problems on her quiz, her team's performance depended largely on Layla's performance. What is the type of task represented by the quiz competition?

disjunctive

According to the value in diversity problem-solving approach

diversity in teams is beneficial because it provides for a larger pool of knowledge from which a team can draw as it carries out its work.

Tarquin is a quality control manager at Olympia Sporting Goods. Any time a problem arises and a decision needs to be made, he believes in getting his people involved. He presents the problem to his employees and seeks consensus on a solution. He insists in these problem-solving meetings that his opinion and suggestions carry no more weight than anyone else's. Which of the following is the decision-making style that Tarquin is displaying?

facilitative

One complication is that ________ often occur in diverse groups, whereby informal subgroups develop based on similarity in surface-level attributes such as gender or other characteristics.

fault lines

Yael has just concluded another case in which she lived up to the slogan posted on billboards all over the city: "The number-one choice for when you've been injured at work!" She followed textbook negotiation strategies and came fully prepared to the meeting with the legal team for her client's employer. At the meeting, Yael asked a number of questions, maintained a friendly atmosphere, and presented her client's list of demands. In the end, she got everything she wanted for her client without acceding to a single one of the opposing side's demands. They finished off with a formalized agreement, and then Yael and her client went out to celebrate their victory. However, Yael may have missed one thing, which is that she should have

let the other side win on some small point, so they would walk away feeling they had won at least something.

In NCAA College Football, the Heisman Trophy is given to the top player, without regard to the performance of the player's team. The award could go to a player whose team does not even reach the playoffs. This award is an example of ________ interdependence.

low outcome

Armand runs a small company, and although he is generally happy with his staff, he would like to see them increase their productivity and develop a greater long-term sense of personal identification with the company. The best way for him to achieve that is to

maintain a friendly environment, help them improve their work skills, and make sure they always remember who is boss.

Yina, Shakita, and Iris work in different teams at First Note Acoustics. Yina's team ensures that all the raw materials, machinery, tools, and other production equipment are available to employees around the clock. Any procurement needs must be addressed to Yina, who also takes part in high-level decisions regarding the number of units to be produced and exported. Shakita works as part of a team of nine members who concentrate on daily production; they also ensure that quality checks are done and inspect each other's work. Iris is the operations manager, who works for three hours in the production department and spends the rest of her time assisting management as an internal consultant on manufacturing issues. Her input is crucial in improving the production process.Yina is part of a(n) ________ team.

management

Many years ago, Sprint Telecommunications aired an advertisement intended to demonstrate the clarity of reception Sprint customers could expect. The ad showed a rancher, who had used a different company, complaining that he had ordered 100 oxen from his supplier and instead received 100 dachshunds. The mix-up was probably due to the presence of ________ in the communication process.

noise

Yina, Shakita, and Iris work in different teams at First Note Acoustics. Yina's team ensures that all the raw materials, machinery, tools, and other production equipment are available to employees around the clock. Any procurement needs must be addressed to Yina, who also takes part in high-level decisions regarding the number of units to be produced and exported. Shakita works as part of a team of nine members who concentrate on daily production; they also ensure that quality checks are done and inspect each other's work. Iris is the operations manager, who works for three hours in the production department and spends the rest of her time assisting management as an internal consultant on manufacturing issues. Her input is crucial in improving the production process.Iris is part of a(n) ________ team.

parallel

Jasmine, Mercedes, Marcus, and Pramila are managers at Harbor Holiday Group, a regional hotel chain. They each supervise employees who are very different from each other. From a readiness point of view, it can be said that Jasmine's team is able but unwilling, Mercedes's unit is both able and willing, Marcus's is neither able nor willing, and Pramila's is not able but highly willing to take on the responsibilities. Which of the following behaviors would be best suited to deal with Jasmine's group's readiness?

participating

Palesa is making a presentation for new menu items, and she hopes the rest of the kitchen team will support her proposals. In the days leading up to the meeting, she chats with several different colleagues. In each case, at some point, she says something like, "We've covered for each other so many times. Have you got my back on the new menu?" This is an example of the influence tactic known as

personal appeal.

Ivaana is promoted to a position in management after two years in customer service at an upscale hotel. She is excited about the opportunity and tries hard to fit in with her new team. Things go well at first, and the team works effectively to come up with new approaches to promote special deals pairing hotel packages with local tourist attractions. One day at lunch, her coworkers are talking about their dogs, and Ivaana says she does not like the thought of owning a pet. Two of her teammates, Atharv and Mei, are shocked. Since both grew up around pets and own multiple dogs, they cannot understand Ivaana's beliefs, and they become distant toward her. As a result, the team begins to lose the productivity gains it once had. This team is demonstrating ________ conflict.

relationship

Jacques and Olga have both been assigned to a team to choose how to dispose of waste. Jacques has long believed the company should create its own waste disposal department, and Olga has long believed they should hire an outside vendor to handle it. They both cut each other off in meetings, refuse to listen to each other, and have made some people on the team choose sides and feel resentment toward other members. Jacques and Olga are on a team in the ________ stage of team development.

storming

Nick works for a nonprofit environmental organization and believes strongly in its aims and goals. Having said that, he does not especially care for his boss, Seth, and neither do most of the other employees. Nick finds Seth to be an unimaginative, inefficient, and personally unappealing boss. Seth often makes things harder than they have to be and has unpleasant habits. However, Nick loves working with his team. They all get along well and do a lot to support each other. He feels deeply motivated by and invested in his team's goals. Nick's team is an effective

substitute

Daphne is the top performing nurse on the maternity ward at Downtown General Hospital. In advance of her annual performance review, her supervisor, Raul, begins observing her work behavior more closely to facilitate a more thorough review. One day, a doctor begins berating a nurse for not notifying him of a patient's change in medication, and Daphne steps in to defuse the situation by explaining that the medication was changed from a brand name drug to an identical generic version. Another day, Raul watches as Daphne works with two other nurses to sort out how best to deal with the aggressive partner of a woman recovering from a five-week premature delivery. Additionally, Raul sees that Daphne keeps a daily calendar of events and tasks. Going into the performance review, Raul concludes that Daphne is exhibiting a high degree of

teamwork competency.

Over lunch, Daniela and Hassan are discussing their managers. Daniela describes her boss as extremely motivating. Work goals are more demanding than ever, but even though the rewards of the hard work may not come soon, Daniela trusts her manager's emphasis on the future good that will come from their work. She feels that working with this new manager has led to a much stronger emotional bond with the organization, much more engagement with the work, and an overall increase in her job satisfaction. Daniela's boss can be described as a(n) ________ leader.

transformational