MNGT 3810 Exam 2 - HW Questions

It could easily be thought that Elm City market has low​ departmentalization, wide spans of​ control, and little formalization. Which of the following best describes this kind of​ structure?

Simple

Rudi's Bakery is known for its innovation in the market of organic bread. Which of the following most likely describes Rudi's culture?

A culture that tolerates risk, focuses on the means rather than the end, and uses an open-system focus

Assume that a new position at​ Rudi's Bakery becomes available. They would mostly likely try to find an internal candidate to step into the role. Which of the following would be MOST useful when performing an internal search to fill the newly created​ position?

A human resource inventory

Human Resource Variables that Affect Innovation

1. Actively promoting training and development to keep knowledge current 2. Offering high job security to reduce fear of being fired or making mistakes 3. Encouraging individuals to become idea champions - supporting new ideas, building support, overcoming resistance, ensuring that innovations are implemented

Year after​ year, Hal has rated Bob and​ Jim's performance at a higher level than Sue and Tina. But by all​ accounts, Bob,​ Jim, Sue, and Tina have all made about the same number of sales and brought in the same amount of revenue each year. Some people say the ratings reflect​ Hal's thoughts about men being in his sales department. This would reflect which perceptual​ shortcut?

"Like me" effect

Brian feels very passionate about the new plan for the operations department. This is the first exciting thing that Brian has seen happen in his department. This represents which component of​ Brian's attitude?

Affective - The part of an attitude that's the emotional or feeling part

Pam loves her job. She starts her day every morning deciding on what the​ day's priorities will be and how she can get them done. There are very few constraints that Pam has to deal with in her job. Which of the following job characteristics is most motivating to​ Pam?

Autonomy - Experienced responsibility for outcomes of the work

Rudi's Organic Bakery attracts people with a similar set of values and passion around healthy living. Employees who find themselves sharing values and building relationships with their colleagues are satisfying what level of need on Maslow's pyramid?

Belongingness

The​ registrar's office has a reputation for requiring lots of​ documentation, long​ lines, and rigid departmentalization. This would be an example of which of the following​ structures?

Bureaucratic

In comparison to Elm City​ Market, many grocery stores operate as​ chains, with stores across a region and a headquarters in one space. Some of the most critical decisions get made at the headquarters and then shared with the actual stores. This way of making decisions is considered which of the​ following?

Centralized

Michael is very pumped up about the new direction his company is headed in. With everything new that is about to take​ place, Michael's boss enlists his help as a​ __________.

Change agent - people who act as change catalysts and assume the responsibility for managing the change process

In​ Miller's description of her sales and marketing​ team, she says that they are constantly pushing each other for new and different ways of doing business. These three individuals are ready to be a catalyst for the next big market that​ Rudi's will enter. Miller should use these team members as​ ________ when it is time to move in a different direction.

Change agents

​Smithy's, the local coffee​ shop, is switching to an online pay system. What kind of organizational change are they​ facing?

Changing technology

Which of the following major concepts of group behavior describes the degree to which members are attracted to one​ another?

Cohesion

​Rudi's Bakery is ready to hire a new master baker. It is this​ person's job to not only be technically adept at baking​ bread, but also highly proficient at setting goals for the baking team.​ Rudi's Bakery has chosen to look at an​ applicant's score on only one personality trait. Which personality trait would you recommend to predict performance for the new master​ baker?

Conscientiousness

At Smith and​ Jones, employees and dependents who certify that they have been​ tobacco-free for six months or longer pay​ $50 less per month for health insurance. Smith and​ Jones's ultimate goal in this healthy initiative is to​ ___________.

Control costs

In his office Chris had posted his top three sales goals for this quarter. Every​ day, he would come in and be reminded of his goals. Each morning he would compare his current performance with his goals and get to​ work! Chris is displaying what element of​ motivation?

Direction

Linda has come into work late again. Her supervisor Dawn is getting tired of this behavior and needs to address this. Because Linda has made being late to everything a​ habit, Dawn is sure this is caused by nothing but​ Linda's poor attitude. Which factor of attribution theory is Dawn relying on to make this​ assessment?

Distinctiveness

If Rudi's Bakery is using the systems model (inputs -> transformation process -> outputs) to develop the company's new products, which of the following variables would be considered an "input"?

Creative people

Rudi's Bakery works with many teams in their organization. Every week members of a work team, with participants from all areas of the organization, get together to look at all the key measures for success. This kind of group is best called _________________

Cross-functional - A cross functional team is a work team composed of individuals from various specialties across the organization.

To plan next​ year's strategy, Jill has brought the best and brightest from around the organization together. Representatives from each area were asked to bring their ideas for the new year. This represents which kind of​ team?

Cross-functional team

Which of the following is considered a traditional organizational​ design?

Divisional

Paul has decided on Bob for the new management position. Lori feels like she was looked over again and that Bob received the promotion because he is a man. If this were truly the​ case, it may in fact be​ a(n) _________ issue.

EEO (Equal Employment Opportunity)

With the introduction of the new compensation​ system, HR knows that people are getting a little anxious. So along with the announcement of the new​ system, HR is sending out an email that will explain why the new system is necessary and how the system is going to benefit the employees and the organization. HR is trying to reduce the resistance to change by doing which of the​ following?

Education and communication

For the employees at​ Rudi's Bakery, they must have strong social skills and empathy for their coworkers. The personality construct that best captures this is which of the​ following?

Emotional Intelligence - the ability to notice and to manage emotional cues and information

The first phase of the HRM process involves which of the​ following?

Employment planning

If Rudi wanted to continue fostering innovation within the organization, which of the following human resource variables should it consider fostering?

Encouraging individuals to become idea champions; Idea Champions - Individuals who actively and enthusiastically support new ideas, build support for, overcome resistance to, and ensure that innovations are implemented

In​ meetings, John has been known to raise his voice and use a tone that many on his team find offensive. In the​ past, this has gotten John attention and people stop to listen to his rant. Ross has now decided that this will not​ continue, and that the team will just ignore John when he speaks with such disrespect. This is an example of which of the​ following?

Extinction - ignoring a behavior, making it gradually disappear.

Chris loves meeting people at work. Some say he has never met a stranger. This behavior has served him very well in his position as he has built a large network of support. This part of his personality may be best characterized by which of the​ following?

Extraversion

​Rudi's Bakery likes to hire individuals who fit the organization. They look for people that can take initiative and are not afraid to give their opinion. Which of the following may give them some insight into a​ employee?

Extravert

Which of the following describes a structural variable that Rudi's Bakery could use to support innovation?

Facilitating frequent communication between organizational units

When​ Rudi's Bakery is making a selection​ decision, they look for a person who would come in and take initiative right away with a positive attitude. What​ Rudi's is looking at is the​ applicant's __________.

Fit

Lori is very excited to have some​ "new blood" on the team. She is looking for the new college grads to bring energy and ideas to the team. She is quickly learning these new employees are​ pre-occupied with the technology and always trying to figure out how to leverage the apps in their work. More than likely Lori has hired new employees who represent which​ generation?

Gen Y

Social loafing is a very individualist perspective. Countries that value the individual over the team should be more cautious and not surprised to see social loafing. This represents which of the current issues in​ teams?

Global perspectives

Getting the right number of people in the right place at the right time is the mission of which of the​ following?

Human Resource Management

Zoe must make a comparison between the members of her team. This is not a task she​ enjoys, but she understands why it has to be done. She has listed all of her employees in order from highest to lowest performance levels. This took a great deal of​ time, but Zoe made sure that there were no ties between employees and that everyone was in the correct order. This is which approach for comparing​ employees?

Individual ranking

The opportunity to lead a marketing project at Rudi's Organic Bakery would be considered a(n) _____________ reward; a raise for doing a good job is a(n) ___________ reward

Intrinsic; Extrinsic - Intrinsic (within the person): accomplishment, self-esteem, challenge. Extrinsic (external): raises, bonuses, benefits.

John is trying to decide whether or not a team is the best approach to reach the​ division's goals. When he assesses what is needed to reach the​ goals, he can see that many of the people in the division will be dependent on others on the team for their own success. This is an example of which of the​ "team tests" we use to determine if a team will do better than an​ individual?

Is there interdependence between the tasks?

Chris met Ross for an informational interview about a job that Ross has now listed as open. At the​ meeting, Ross gave Chris a document that describes exactly what the new employee would​ do, how they should do​ it, and why​ it's done that way. This document is typically called a​ __________.

Job description

After a turbulent year at Virginia Technology when customer demand came to a critical standstill and one whole division was let​ go, Brandon is not feeling very secure in his job. On a daily basis he is experiencing high anxiety guilt. This is best described as which of the​ following?

Layoff-survivor sickness

As a way to communicate innovations and new ideas with all employees inside McDoogles Game and​ Play, Jim McDoogle uses a tool called the McDoogle Black Box to facilitate sharing this information. McDoogles is what kind of​ organization?

Learning

Elm Street Market prides itself on continuing to learn about the​ community, organic​ food, and their relationship with their customers. This best describes what kind of​ organization?

Learning

Doug Raddi, VP of Marketing at Rudi's Organic Bakery, discussed motivation as being extrinsic and intrinsic. Which of the following theories describes motivation as a set of lower-order needs that are satisfied predominantly externally, and a set of higher-order needs that are satisfied internally?

Maslow's Hierarchy of Needs

The digital marketing employee at Rudi's Organic Bakery is a young employee with a strong drive to "make it" in this industry. This employee could best be described as being high on which of the following scales?

Need for achievement - Need for achievement is signified by a strong drive to succeed and excel in relation to a set of standards

The new HR team is finally building some camaraderie amongst its members. This represents which of the following stages of group​ development?

Norming

Roger, who is a lead baker for Rudi's Bakery, has been on a work team for more than a year. Over time, the group members have grown really fond of each other and are proud to be on this team. The stage that this team is at would be which of the following?

Norming - In this state, you would find a great deal of identity and camaraderie.

Without even saying​ it, everyone in the sales group knows that meetings start 5 minutes behind schedule. This exemplifies which of the following group​ concepts?

Norms

Michael is constantly pitching in and helping out when someone on the team needs​ help, even if it means staying late.​ Michael's behavior can best be described as which of the​ following?

OCB; Organizational Citizen Behavior - Discretionary behavior that's not part of an employee's formal job requirements, but that promotes the effective functioning of the organization

Jason is excited to be starting his new job next month. He always felt his old company was not forthright with their decision making. It bothered him that he never understood how the CEO was using the​ company's finances to make hard decisions. At​ Jason's new​ company, though, the financial books are open to everyone in the organization. He is excited to see how his effort will make an impact on the books. The new​ company's approach to finance can best be described as which of the​ following?

Open book management - a motivational approach in which the organization's financial statements are shared with all employees

Joanne loves trying new things. She is wonderful at experimenting with new​ technology, coming up with creative​ ideas, and working on the design table. This part of her personality may best be described by which of the​ following?

Openness to experience

In much the same way we can train dogs and children with treats for good​ behavior, managers can use​ __________ to help shape the behavior of employees.

Operant conditioning - a theory of learning that says behavior is a function of its consequences

Bruce Beker compared Elm City Market to a grocery chain. He said that based on their​ structure, they could be more nimble than larger stores. Which of the following would best explain this type of organizational​ structure?

Organic

​Sam's Pizza is a local restaurant that everyone wants to work at. Sam gives all shift managers the power to make their own​ rules, meet the customer requests in their own​ way, and adapt the menu to the changing of seasons. This would be an example of which of the following​ structures?

Organic

B. Dillon is a company that is trying to grow from a culture focused on sales to a culture that is focused on customer relations. This represents which of the following OB focus​ areas?

Organizational

Getting work done efficiently and effectively is considered the goal of​ __________.

Organizing

After every new​ hire, it will be important for​ Rudi's Bakery to acclimate the new employee to the job and the culture of the bakery. This is best accomplished through which of the​ following?

Orientation

Ron was super excited about starting his new job. On his first​ day, Ron participated in a meeting where he learned about the organization and his new team. This meeting is called​ a(n) __________.

Orientation

Yohnna had been told no several times and by several people as she was working to accomplish her goal. But no matter how many​ no's she​ heard, she would not give up until the goal was accomplished. Yohnna is displaying what element of​ motivation?

Persistence

At Rudi's Bakery, if the large work team finds a problem with one of the success metrics, a ________________ team is then formed to address that specific finding.

Problem Solving - A problem solving team is a work team that involves itself in efforts to improve work activities or to solve specific problems.

Hanno​ Holm, the COO of​ Rudi's Bakery, stresses the fact that they look for people who understand both how they operate and fit within the culture. One of the best ways to help determine if there is a good match between a candidate and a company is which of the​ following?

Realistic job preview

The best way that managers can manage negative behavior in the workplace is which of the​ following?

Recognize it's there

It is clear from the video that​ Rudi's Bakery takes finding the right employees seriously. They take a great deal of time to plan early and understand what the role​ does, to know what abilities and attitudes are needed by the new employee. Then they move forward in finding that right person. Which function of human resources management do these activities​ describe?

Recruitment and selection

Ross is having difficulty trying to find balance in life. He is feeling pressure as​ dad, husband,​ director, colleague, and friend.​ Ross's stress is being caused by which of the​ following?

Role overload - Having more work to accomplish than time permits

​Roger, who is a lead baker for​ Rudi's Bakery, has a high expectation for​ success, is not likely to seek approval from his​ colleagues, and is satisfied with his job. The personality trait that best describes Roger is which of the​ following?

Self Esteem - an individual's degree of like or dislike for himself or herself

In the sales department Hal is constantly trying to bring in the highest revenue each quarter. Hal fully believes he is able to do​ this, no matter the hurdles. He continues to stay focused on the goal and puts in all his effort. Which of the following​ goal-performance contingencies is Hal​ leveraging?

Self-efficacy

Rudi's Bakery has pulled together a cross-functional team that is looking at the issues of distribution. This is the team's second meeting, and there is a great deal of confusion over who the real leader is and what the exact goals are for the team. The stage that this team is at would be which of the following?

Storming

The new research group is filled with conflict. Ross and Dawn are still competing to gain leadership and have the team follow their personal lead. The team is confused not only about​ leadership, but also about the reason they were called together. There is a great deal of aggravation and disenchantment with the research group. At this​ point, the research group is experiencing which of the following group​ stages?

Storming

Which of the following is considered a contemporary organizational​ design?

Team

Which of the following is not part of the creative​ process?

Teamwork

Desmond works for a technology firm in Virginia from his home in South Carolina. He is able to stay connected through​ Skype, Messenger, and the​ organization's intranet.​ Desmond's work arrangement is most like which of the​ following?

Telecommuting

Jim never could trust his team. He knew that every time he was out of the office they would be loafing off and not getting their work done. He also knew that unless he watched them very​ carefully, the work they did do would be inadequate to reach the​ team's goals. Which of the following motivation theories best represents the way Jim might lead his​ team?

Theory X

Raddi, VP of Marketing at Rudi's Organic Bakery, spoke of allowing his digital marketing employees to work from any space the employees would like. Raddi thought that a change of environment might increase the employee creativity. Which of the following leadership theories would best describe Raddi's feelings about his employees?

Theory Y - Employees enjoy work, seek out and accept responsibility, and exercise self direction.

Star Coffee is looking for a coffee drink that will be their next big seller. They have asked all the baristas to participate in creating new recipes for this drink. They have also told all baristas to go ahead and try any flavor combination they​ want; there will be no ramifications for​ "bad taste." Star Coffee is doing which of the following to increase creativity and​ innovation?

Tolerate risk

​__________ is learning experiences that seek a relatively permanent change in employees by improving their ability to do their jobs.

Training

The customer care team has leveraged​ ________ to be the very best. They have a great deal of cooperation and have little in fighting.

Trust

Danylle has heard the new vision for her​ team, and has a basic understanding that things​ can't stay the way they​ are, but she is still not excited about the change. The best way to describe​ Danylle's resistance to change is which of the​ following?

Uncertainty

Ross understands that things​ can't stay the way they​ are, but he is not at all sure what the future looks like for the​ gluten-free market. The best way to describe​ Ross' resistance to change is which of the​ following?

Uncertainty

Which country has the highest stress level on​ average?

United Kingdom

Elm Street Market has purposely designed the organization so the Board of Directors does have​ ________, but it is the​ co-op members who have the​ __________.

Unity; Line authority

At Rudi's Bakery, sales staff must travel the country meeting with their distributors. The best kind of meeting to have when employees are disbursed in different locations is which of the following?

Virtual - Virtual teams use technology to link physically dispersed members in order to achieve a common goal

At the local ice cream​ parlor, every employee had his or her own specialty. Ron made all the banana​ splits, Ross made the ice cream​ cakes, Maddi made the ice cream​ cookies, and Reese took care of all the chocolate dips. This is an example of which of the​ following?

Work Specialization

Which of the following benefits is legally required to be paid by the​ organization?

Workers' comp

Holm stressed the importance of finding people who love to be entrepreneurial. If the company hired an individual who subsequently could not be innovative and​ entrepreneurial, this would be​ ________.

an accept error; An accept error is when you accept one who is not fit for the job; A reject error is when you reject someone who is fit for the job

Michael has been out of school for three years now and is being promoted for the fourth time. He has put in lots of time and energy to meet each of his goals on his career path. His friends refer to him as the​ over-achiever! Which of the following needs would best describe​ Michael?

nAch - Need for achievement