Mod 1-4
Which of the following would the medical provider expect a patient with AIDS to have?
Decreased lymphocytes
In anatomical position the body is _________________.
Standing with arms at the sides and palms facing forward.
Another name for weight traction is
Static
The _____ muscle moves the head
Sternocleidomastoid
Modifiers to CPT codes indicate
That's some special circumstances applies to the service
In Fowler's position, the patient lies ____.
on the back with the head of the examination table elevated
What is the correct position to place a patient in after ingestion of a poison?
on the left side
The process of ovum formation
oogenesis
in order to get tetanus, a person must have a(n)
open wound, usually from a puncture by a contaminated object
edges of an incision that are approximated
protect the area from contamination and minimize scab and scar formation
The purpose of the appendixes of the ICD-9 manual is to ____.
provide helpful research and technical information
Which of the following personal qualifications is necessary for the overall efficiency of the medical facility?
willingness to work as a team member
Another name for terminating care of a patient is _____.
withdrawing from a case
Employers look for employees whose professional behaviors produce a good _______ ethic
work
What character is used as a placeholder for a nonexistent digit in ICD-10 when a 6th or 7th digit is required for code specificity? x
x
How often are the ICD codes updated?
yearly
ICD codes are updated yearly
yearly
The ____ ___ makes new bloods cells for the fetus.
yolk sac
A disadvantage of communicating by telephone is that ____.
you cannot see the caller's visual signals such as body language or facial expression
When you encounter the word see in the Alphabetic Index, you know that ____.
you must look in another category to find the correct term
bone infections
Bone scan can be used to diagnose cause of _ .
ligaments
Bones are held together by tough, cord-like structures called _ .
What is not one stage that leads to burnout?
Boredom phase
Which of the following statements is not true about E codes? E codes are always the primary or first diagnosis listed.
E codes are always the primary or first diagnosis listed.
The purpose of the appendixes of the ICD-9 manual is to provide helpful research and technical information
provide helpful research and technical information
When you encounter the word see in the Alphabetic Index, you know that _______.
you must look in another category to find the correct term
Pulmonary function tests are useful in monitoring which condition?
Chronic obstructive pulmonary disease
Which of the following patients would most likely have an alpha fetoprotein test?
35-year-old female in her 2nd trimester of pregnancy
Which of the following is a temperature of 98.6 F converted to Celsius?
37 C
Jeremy is a 44-year-old patient who has been diagnosed with mitral regurgitation. He has been having some shortness of breath lately, so today he is having an echocardiogram to evaluate whether the condition has worsened. The ICD-9 code for Jeremy's procedure today is found in which of the following series of codes?
390-459
what is the appropriate was to don sterile gloves
opent he inner wrapper by the flaps and make sure the cuffs of the gloves are closest to your body, with the fingers pointing away
When using pulse oximetry long-term, you should move the sensor to a new site every _
4 HOURS
About how much blood does the average adult body contain?
4 to 6 liters
A newborn is described as a neonate until it reaches the age of?
4 weeks
At what age should most women start having yearly mammograms, according to the American Cancer Society and National Cancer Institute?
40
the liver is best describe as a(n)
organ
The usual ratio of the pulse rate to the respiration rate is ____.
4:1
Which of the following best describes the CPT code format
5 digit numeric code
Which of the following best describes the CPT code format?
5 digit numeric codes
the liver is best described as a(n)
organ
Dr. Moore is scheduled to perform a routine removal of a mole from Ralph's left shoulder under local anesthesia. Dr. Moore has injected the local anesthetic and is about to begin the procedure when Ralph suddenly has a panic attack and states, "I just can't handle this!" Dr Moore halts the procedure. When you code for this procedure, which of the following modifiers will you use?
52: reduced services
The CPT is updated and new codes are provided for use beginning ____.
annually on January 1
Which of the following examination methods is the process of listening to body sounds?
Auscultation
The CPT is updated and new codes are provided for use beginning ___.
annually on January 1st.
which of the following is a muscle that produces movement opposite to the prime
antagonist
FSH and LH are released by the ________ _________ _____.
anterior pituitary gland
which of the following attaches muscles to each other?
aponeurosis
The first impression the medical assistant will make on patients, coworkers and providers is their __________
appearance
a wound will heal better if the edges are brought close together or
approximated
Which of the following is a record of the waves of electrical impulses responsible for the cardiac cycle?
ELECTROCARDIOGRAM
An ___ system is a network of qualified emergency services personnel who use community resources and equipment to provide emergency care to victims of injury or sudden illness.
EMS
A rigid external dressing, usually made of plaster or fiberglass and molded to the contours of the body part to which it is applied is a
cast
when muscles have build up of lactic acid, this_______?
causes muscle fatigue
To ensure reimbursement at the highest allowed level, CPT codes must
Include codes and modifiers that reflect that Services performed
Individual muscle cells are surrounded by which of the following
Endomysium
As changes occur in the musculoskeletal system due to aging, which of the following is NOT likely to occur
Endurance of muscle fibers decreases dramatically
Which of the following conventions is used in ICD-9 and ICD-10 to indicate that the entries following it further define the content of a preceding entry?
Includes
Which of the following conventions is used in ICD-9 and ICD-10 to indicate that the entries following it further define the content of a preceding entry? Includes
Includes
Which of the following is this fracture?
Incomplete fracture
Which of the following does not apply to visceral smooth muscle
It is found in blood vessels
Which of the following is the appropriate way for the medical assistant working in a physician's office to leave a message for patients at their place of employment?
Leave a message that the patient's doctor's office is calling
Parasitic infections can be controlled by which of these WBCs?
Eosinophils
The granules in the cytoplasm of granulocytes include neutrophils, _________, and basophils.
Eosinophils
Your male patient has an infection that is not an STI. Which of the following is most likely the problem?
Epididymitis
Keeping a binder or electronic file with sections for assignments, notes, syllabus, and instructor and student contact information is an example of being _______
organized
groups of tissues that work together to perform a specific function are
organs
the attachment site for the less movable bone when a muscle contracts is the
origin
One minute or about eight rings
How much time should you allow for a patient to answer when you place a phone call?
daily
How often should you discard a 10% bleach solution?
How many E codes can be used with a single diagnosis code?
as many as necessary
Before putting a caller on hold, ____.
ask the caller to state the purpose of the call
summarize the details of the call to ensure understanding by both you and the patient
When a call with a patient is long or comp icated,
give the patient the results if the physician has authorized that normal results may be given out
When a patient calls the office for the result of a laboratory test that happens to be normal, you should
The appropriate way to address a patient with a last name that is difficult to pronounce is to ____.
ask the patient how to pronounce his or her name
If a patient was overcharged for services, the appropriate procedure is to ____.
ask the patient to wait for a corrected statement before sending payment
When the blood supply to the brain is impaired, a person may suffer a stroke or
cerebrovascular accident (CVA)
The neck of the uterus
cervix
To which organ does the term effacement apply?
cervix
Bones gradually become thin in ____.
osteoporosis
The procedure for obtaining a specimen from a victim of a crime, identifying the specimen correctly, keeping it under uninterrupted control of authorized personnel, and ensuring that the specimen has not been altered or replaced is called establishing
chain of custody
which step helps prevent a latex glove allergy
change gloves more frequently
which would you include in a patients postoperative wound are instructions
change the dressing if it becomes wet, dirty, or soaked with blood
Medical offices usually have a(n) ______ to help minimize the risk of fraud by discovering and correcting coding and billing problems.
compliance plan
which of the following is part of the surgical asepsis
complpete elimination of all microorganisms
The ability to learn, retain, and process information is ________
comprehension
A ___ is a jarring injury to the brain and is the most common type of head injury.
concussion
Which of the following is a jarring injury to the brain
concussion
The medical provider performs general physical examinations to ____.
confirm the patient's overall state of health and provide baseline values for vital signs and mensuration
tendons are a type of
connective tissue
tendons are type of
connective tissue
if a sterile field becomes wet
consider it contaminated and redo the sterile field
After you decide on the appropriate CPT codes for a procedure you should
consult Appendix A in the CPT to check for applicable modifiers
Which would is a closed wound with bruising?
contusion
Closed wounds are often called
contusions
Closed wounds are often called ____.
contusions
The list of abbreviations, punctuation, symbols, typefaces, and instructional notes that appears at the beginning of the ICD and provides guidelines for using the code set are called conventions
conventions
Which structure releases progesterone to increase the vascularity of the uterine lining?
corpus luteum
An easy way to remember when an E code is required is ____.
If the diagnosis makes you ask "How did that happen"
When coding CPT procedures, an add-on code will describe
other procedures done in addition to a main procedure
The monthly release of a mature ovum from an ovary
ovulation
Which of the following diagnostic tests would LEAST likely be performed on a male urologic patient? A. Colposcopy B. testicular biopsy c. semen analysis d. urinalysis e. cytoscopy
A
Which of the following is NOT a practice of preventative medicine? a. biopsy b. colonoscopy c. mammogram d. immunization e. pap smear
A
surgical instrument used to explore wounds or body cavities and to locate or clear blockages
probes
Wearing an approved uniform that is clean and pressed is part of maintaining a ________ appearance
professional
which should you do after you have applied the antiseptic
cover the area with a sterile, fenestrated drape, from front to back
what is the appropriate way to pour sterile solution into a sterile bowl
cover the label on the bottle with the palm of your hand to keep the label dry
As part of the team, the medical assistant may be required to check the emergency supplies and equipment on the
crash cart
which of the following is a protein that sores phosphate groups for use by ATP?
creatine phosphate
You are having lunch with friends at a local restaurant. Suddenly, you notice someone at the table next to yours putting his hands up to his throat. He has a fearful look on his face. Which of the following is the appropriate first action to take?
ask the person if he or she is choking
Guidelines for dealing with a salesperson on the phone include ____.
asking the salesperson to send you information
The first thing you should do in a patient emergency is to __ the situation and surroundings to determine whether it is safe for you to assist.
assess
The physician's diagnosis or impression of the patient's problem is the ____.
assessment
When you prioritize your work for the day, you use ______ thinking skills to determine which are the most important tasks and which are less important
critical
What skill includes quickly evaluating circumstances, solving problems and taking action?
critical thinking
What are key strategies for ensuring your success as a medical assistant?
critical thinking, time management, and stress management
See is an example of a cross reference . If it appears after a main term, you must look up the term that follows the word see in the index.
cross reference
which method uses extreme cold or destroy unwanted tissue
cryosurgery
______________ is the term for undescended testicles.
cryptorchidism
Patients from different ______ may not be familiar with the medical examination and what to expec
cultures
which of the following is used for scraping tissue
curettes
cells do not include which of the following
cystoplasm
A medical assistant demonstrates _____ when deciding that an unscheduled patient, with chest pain should see the provider before a scheduled patient
professional judgement
Eight-year-old Geri climbed the oak tree in her back yard to rescue her cat, who had climbed the tree but could not get back down. Unfortunately, Geri slipped and fell out of the tree and hurt her arm. The lower arm is bent at an odd angle and the bone is visible. The physician diagnoses an open fracture and orders X-rays of the lower arm. Where will you locate the ICD-10 code for this?M00-M99
M00-M99
Which of these is a component of an acceptable maneuver for spirometry?
MINIMUN 6 SECONDS
cells do not include which of the following
cytoplasm
A patient's diagnosis for a visit, as established by the practitioner, ______.
describes the primary condition for which the patient is receiving treatment
Which of the following results in a flat line on the ECG tracing?
detached loosed wires
A medical assistant who completes all work and documents all of the day's activities before leaving for the day is demonstrating _______
professionalism
which condition puts a patient at risk for wound-healing problems
diabetes mellitus
Which of the following is an example of a common triage question that a medical assistant might answer?
"How do I make my child with chickenpox more comfortable?"
When a patient with the flu describes how he/she is unable to sleep, the empathic medical assistant responds with?
"I know how the flu can disrupt sleep
What connects the pulmonary trunk and the aorta in the developing fetus?
ductus arteriosus
A 19-year-old college student is seen in the office due to severe sunburn. The physician has asked you to provide patient education on preventing sunburn in the future. Which of the following statements should you include in your teaching?
"Avoid sunbathing between 10:00 a.m. and 2:00 p.m."
The appropriate response to a triage patient who is experiencing chest pain is ____.
"Go to the nearest emergency room immediately, preferably by ambulance."
Kelley has been diagnosed with HIV, and has agreed to allow you to inform her current and former partners. The first few calls go well, but when you call Paul, he demands to know who is spreading ugly rumors about him. Which of the following is an appropriate response?
"I'm sorry, that information is strictly confidential."
Jose, an 11-year-old child, was involved in a serious automobile accident and has lost a lot of blood. The emergency physician tells his mother that he will need a blood transfusion. The mother becomes frantic, saying that Jose has a "rare" blood type, AB, and she doesn't know if they will be able to match it. What would be the physician's BEST response to Jose's mother?
"Most people with type AB blood can receive blood from any blood type"
Mrs. Jefferson has visible deformities in the fingers on both hands, and she says her fingers hurt most of the time. The practitioner has diagnosed rheumatoid arthritis. Mrs. Jefferson confesses that she does not know much about this disorder and asks what causes it. What should the medical assistant tell her?
"Rheumatoid arthritis is an autoimmune disease; the body's immune system attacks the joints."
Mrs. Worth is calling for the result of the CEA (cancer marker) test she had. Georgia, a new administrative medical assistant, looked up the record and discovered that the result is abnormal. Georgia asks you what she should tell Mrs. Worth. What should you tell Georgia
"Tell Mrs. Worth that the physician will call back with the results."
Which of the following statements indicates that the parents of a 12-month-old, named Ian, understand the importance of safety for their child?
"We put locks on all the cabinets to keep Ian from opening them."
A mother calls and informs you that her son has a deep dog bite. Your response should be ____.
"Your son needs immediate medical help."
Which convention is used in ICD-10 and ICD-9 to set off nonessential or supplementary terms that do not affect the code?
( )
Which convention is used in ICD-9 and ICD-10 to set off nonessential or supplementary terms that do not affect the code? ( )
( )
Which convention is used in ICD-9 and ICD-10 to set off nonessential or supplementary terms that do not affect the code? ( )
( )
The structure in a fetus that allows most of the blood to bypass the liver is the?
ductus venosus
In your work as a medical assistant, you will probably encounter ___ emergencies that may result from drug or alcohol abuse, spousal abuse, child abuse, or elder abuse.
psychosocial
The recommended procedure for handling billing inquiries is to ____.
pull the patient's chart and billing information
Being on time for work everyday is the professional behavior of _____
punctuality
A person incurring a __ wound, will need a tetanus toxoid immunization if he has not had one in the past 7 to 10 years.
puncture
The appropriate way to maintain patient confidentiality is to ____.
put the message in a file folder marked "Confidential" and place the folder on the physician's desk
Which of the following represents the time it takes for the ventricles to contract and recover, or repolarize?
q-t interval
Striving for excellence in doing your job and having pride in your performance contributes to excellent work ____________
quality
Adult height should be measured to the nearest ____.
quarter of an inch
" Exercise will help you keep the condition from become worse . "
... nagging lower back pain....diagnosis lordosis...Which suggestion would be most helpful ?
Ewing sarcoma family of tumor
... primarily affects bones and occurs mostly in Caucasians from 10 - 20 yrs of age .
Periosteum
... surrounds the diaphysis .
Articular cartilage
.... covers the _ of long bone .
victims of __ may be of any age and either gender, although more than 90% are women; for these patients, you should provide privacy and limit the number of people who ask questions.
rape
Hyperpnea is ____.
rapid and deep breathing
Tachypnea is ____.
rapid breathing
What are symptoms of absorbed poisons?
rash, swelling, burning eyes, headache, fever, abnormal pulse or respirations
A ___, or convulsion, is a series of violent and involuntary contractions of the muscles; it is usually related to brain malfunctions that can result from diseased or injured brain tissues.
seizure
Osteosarcoma
...being seen today because of severe pain in ... lower left leg. On examination...the leg is swollen...can walk on it but ...walking or moving the leg in any way makes the pain much worse . Which disorder or disease would you expect the physician to test ?
Metatarsals
...forms the front of the foot.
If you show _____, other people feel you know what you are doing, which puts them at ease
self-confidence
" Rheumatoid arthritis an autoimmune disease; the body's immune system attacks the joint. "
...has visible deformities in the fingers of both hands and ... fingers hurt most of the time. The diagnosis rheumatoid arthritis...does not know much about the disorder and ask what causes it. What should you tell ... ?
Knowing what you know and what you don't know is part of being _______
self-confident
The area within the testes responsible for sperm production
seminiferous tubules
The appropriate way for a physician to terminate the care of a patient is to ____.
send the patient a certified letter
A massive, widespread infection that affects the ability of the blood vessels to circulate blood results in __ shock.
septic
When a call with a patient is long or complicated, ____.
summarize the details of the call to ensure understanding by both you and the patient
the stomach is to the large intestine
superior
the stomach is_____to the large intestine
superior
Which of the following is an acute infection caused by Staphylococcus aureus?
toxic shock syndrome
"The patch" is a ___________ method of contraception.
transdermal
In ICD-9, with which of the following code ranges can E codes be used? 001-V84.4
001-V84.4
In ICD-9, with which of the following code ranges can E codes be used?
001. V84.4
Pulse is measured as the number of times the heart beats in ____.
1 minute
as part of the surgical room cleanup, clean the counters, examining table, and trays with
10% chlorine bleach solution
processing pecimens for laboratory examination
10% formalin solution
When you encounter the word see in the Alphabetic Index, you know that you must look in another category to find the correct term
you must look in another category to find the correct term
Which of the following is the normal range for an infants heart rate per minute?
100-160
The normal adult range for respirations per minute is ____.
12-18
Salmon
.. an elderly patient whose bone density test indicate ... mild osteoporosis ... asked you ... about bone-healthy foods. Which ... fish will you recommend ?
carpals
... are bones of the wrist .
They are connected by short fibers
... describes fibrous joints .
They are held together by fibrous joint capsule
... descries synovial joints.
Epiphyseal disk
... is defined as the plate of cartilage at the end of a bone that is necessary for the bone to continue growing .
Reduce meat and beer in diet
... is recommended treatment for gout .
Which of the following is an incorrect or untrue statement regarding child abuse and/or neglect? a. report only cases of child abuse and/or neglect that you are sure occurred b. unexplained bruises may be a sign c. risk factors include young parents, single parent, financial problems, and family stress d. interventions can lower the rate of child abuse e. signs of abuse and neglect are not just physical
A
Which of the following patients is most likely to suffer from urinary incontinence a. 78 year old female with prolapsed uterus b. 65 year old male with nocturia c. 76 year old female taking 12 different medicaitons and 2 over the counter supplements d. 68 year old male with history of alcoholism e. 82 year old patient who uses a walker for ambulation
A
Which of the following vital signs would be taken last for an infant? a. temperature b. blood pressure c. pulse d. respiration e. pain assessment
A
You are to collect a urine specimen on an infant in diapers. Which of the following questions would you LEAST likely ask the parents? a. has your baby experienced enuresis b. how many diapers are wet each day c. does the baby have diaper rash d. does your baby cry when she wets her diaper e. has your baby had a fever
A
You will experience on going assessment of you professional behaviors in all environments except for what?
your favorite hobby
A cell formed by a fertilized ovum
zygote
How many codes are required for an injection of a vaccine?
2
How many codes are required for an injection of vaccine
2
How many codes are required for giving a patient an injection of a vaccine
2
The union of the nucleus of an ovum and the nucleus of a sperm to create one nucleus containing 46 chromosomes results in a?
zygote
Which of the following ICD-9-CM conventions is used around synonyms, alternative wordings, or explanations.
{}
Which of the following ICD-9 and ICD-10 conventions encloses a series of terms, each of which is modified by the statement that appears to the right of it?
}
Dr. Breckell is scheduled to perform a cyst removal on Haley's right hand. After he begins the procedure, he notices that the cyst is much larger than anticipated and is involved with nerves and ligaments in the right thumb. Complete cyst removal takes 30 minutes longer than expected. Which modifier would you use to describe this special circumstance?
22: Increased Procedural Services
Dr. Breckell is scheduled to perform a cyst removal on Haleys right hand. After he begins the procedure, he notices the cyst in much larger than anticipated and is involved with nerves and ligaments in the right thumnb Complete cyst removal takes 30 minutes longer than expected. Which modifier would you use to describe this special circumstance?
22: Increased Procedural Services
A pregnant patient, Molly Holiday, has started feeling the movement of her baby. What is her current stage of pregnancy?
2nd trimester
What is the maximum number of modifiers that can be used per CPT code
3
How many characters are present in ICD-10 codes 3 to 7
3 to 7
How many characters are present in ICD-10 codes?
3 to 7
For reporting purposes, CPT considered a patient new if the patient has not received Professional Services within the past blank years
3 years
Which of the following is the normal range for respirations per minute in an infant?
30-60
Plasma makes up what percentage of the blood?
55%
To find the ICD-9 code for anesthesia for surgery to correct a benign prostatic hypertrophy (BPH), you will look in which series?
580-629
The postnatal period is the __ week time frame after birth.
6
Which of the following is considered a normal WBC count?
6,700 cells
Respiration is the number of times a patient breathes in ____ seconds.
60
Which of the following is the normal range for an adult heart rate per minute?
60-100
About how many codes does the ICD-10-CM contain? 68,000
68,000
About how many codes does the ICD-10-CM? Contain?
68,000
A pH of _____ is neither an acid nor a base.
7
A tetanus toxoid is administered for an animal bite if the patient has not received one in the last
7 to 10 years
A tetanus toxoid is administered for an animal bite if the patient has not received one in the last ____.
7 to 10 years
Ellie was playing softball with some friends and was accidentally hit on the nose with a baseball bat when a player on the other team swung at a wild pitch. After examining her nose, the physician tells her that her nose is broken and ordered a complete radiologic examination of the nasal bones. Where will you locate the ICD-9 code for this?
800-999
The normal adult oral temperature is ____.
97.8-99.1
Which of the following ICD-9-CM conventions is used in the Tabular List after an incomplete term that needs one of the terms that follow to make it assignable to a give category?
:
Which of the following ICD-9-CM conventions is used in the Tabular List after an incomplete term that needs one of the terms that follow to make it assignable to a given category? :
:
Immunizations are a. vaccines or toxoids that protect susceptible individuals from infectious diseases b. never given to a child who has minor cold symptoms c. kept at room temperature d. administered even if contraindications are present e. recorded in the patient's chart only
A
Which of the following ICD-9 and ICD-10 conventions encloses a series of terms, each of which is modified by the statement that appears to the right of it? }
}
Which of the following ICD-9 and ICD-10 conventions encloses a series of terms, each of which is modified by the statement that appears to the right of it? }
}
Difficult or painful breathing is called ____.
dyspnea
Which of the following populations is MOST affected by sickle cell anemia?
African americans
If you cannot give your undivided attention to a caller because of an emergency in the office, ____.
explain that you are handling an urgent matter and offer to call back
Which of the following delays the electrical impulse for muscle contraction, giving the atria time to contract completely and fill the ventricles with blood?
AV NODE
include in the care of a patient who has electrocauterization
explain to the patient that a scab or crust generally forms over the area
the______muscle moves the abdominal wall?
external oblique
At the end of a shift, a labor and delivery nurse leaves a woman in labor before the nurse's replacement arrives. What kind of negligence does this constitute?
Abandonment
Most of the organs of digestion are found in the ________ cavity.
Abdominal
The oviducts
fallopian tubes
which type of connective tissue separates muscle from each other?
fascia
The product of conception, week 9 through the delivery of the neonate
fetus
The fringed part of a fallopian tube is the?
fimbriae
As part of educating patients about ways to prevent and handle various medical emergencies, you can encourage patients to learn basic __
first aid
The immediate care that is given to someone who is injured or suddenly becomes ill, before complete medical care can be obtained, is known as
first aid
When in a nonerect state, the penis is said to be?
flaccid
The occipital bone is an example of which type of bone?
flat
Which type of bone is primarily located in the skull and rib cage?
flat
Electrodes for limb leads should be attached to
fleshy portions of the limbs
The need for _____ occurs when a provides schedule changes to include evening and weekend hours in order to service more patients
flexibility
Which of the following would be the most important information to point out to a physician about a pediatric patient?
A 7-year-old does not have any friends at school
An opening through a bone that provides a passageway for blood vessels, nerves, or ligaments is a(n) ____.
foramen
Which type of wound, pictured here, occurs when someone slides across gravel during a softball game?
Abrasion
Completeness
A communication that contains all of the necessary information demonstrates which of the following?
Counseling codes are used only if
A complete history and physical exam does not occur
The greatest volume of air that can be expelled when a person performs a rapid, forced expiration is the
forced vital capacity
adson, cushing & semken are
forceps
You cannot see the caller's visual signals such as body language or facial expression
A disadvantage of communicating by telephone is that
Release information only when the physician has authorized you to do so
A guideline to follow when an attorney calls the office is to
instruments that are most often used to grasp or hold objects are
forceps
A healthcare provider who practices under false qualifications or credentials is guilty of ____.
fraud
Which of the following is a correct statement about the stylus temperature control?
A higher temperature produces a heavier line.
Scoliosis
A lateral, S-shaped curvature of the spine is called _ .
An act of deception used to take advantage of another person or entity is called ____.
fraud
Your son needs immediate medical help."
A mother calls and informs you that her son has a deep dog bite. Your response should be
crest
A narrow, ridge-like projection on a bone is a _ .
In response to your questions about social activities, Venira says she and her boyfriend have been dating for two years now, and they are very happy together. Something about her expression makes you think there might be more to the story, however. After a moment, she adds that her boyfriend, a high school football star, has been getting more and more aggressive and recently hit her during an argument. Which of the following might be the cause of this change in his behavior?
Anadrol
When there are not enough red blood cells or hemoglobin in the blood to carry an adequate amount of oxygen to the body's cells, the person has the condition called _______.
Anemia
Speak to the provider before responding to the patient
A patient calls with a biling problem stating the fee was too high. When the medical assistant checks, the account she finds the proper fee was charged. What would be the best approach i situation?
When unbundling is done intentionally to receive more payment than is allowed, the claim is likely to be considered _____.
fraudulent
Which of the following patients is most likely to have thalassemia?
A patient of Mediterranean descent
Clean up the vomit and then open the window or spray a room deodorizer
A patient vomits in exam room 2. What would be your best course of action?
__________plane divides the body into anterior and posterior positions
frontal
______plane divides the body into anterior and posterior positions
frontal
The domed portion of the uterus is called the?
fundus
Which of the following statements applies to HIPAA requirements?
A privacy notice must be prominently posted within the hospital.
Which of the following statements does not apply to the Patient's Bill of Rights (Patient Care Partnership)?
A privacy notice must be prominently posted within the hospital.
process
A prominent projection on a bone is know as a _ .
regular exercise
A recommendation to prevent osteoporosis is _ .
Cohesiveness
A telephone message that is organized and logical demonstrates
When blood coagulates on a vessel wall in the absence of a known injury, it is correctly referred to as ______.
A thrombus
service animals
A violation of the ADA might be not permitting?
People with which blood type are universal recipients?
AB
Evaluates a newborn
APGAR
In water, ______ release hydrogen ions.
Acids
Riding a stationary bicycle is an example of a(n)
Active mobility exercise
Carrier molecules help move substances from an area of low concentration to an area of high concentration by ________.
Active transport
A plus sign (+) is used to indicate
Add-on code
Which of the following uses glucose to help make ATP
Aerobic respiration
Document the conversation in the patient's record
After speaking with a patient on the telephone about a clinical issue, a medical assistant must always
Which of the following should be part of performing a Hemoccult® test?
After the first specimen, instruct the patient on how to collect two additional samples
The clumping of red blood cells following a blood transfusion is _______.
Agglutination
Which muscle is MOST responsible for movement
Agonist
Monocytes and lymphocytes do not have granules in their cytoplasm and are two types of _______.
Agranulocytes
What is not a technique for maintaining professional boundaries with a patient?
Agree to meet the patient outside of the workplace
Fibrinogen is a plasma protein that ________.
Aids in blood clotting
There are three major types of proteins in plasma: globulins, fibrinogens, and ________.
Albumins
Which of the following is the smallest of the plasma proteins that pull water into the bloodstream to help maintain blood pressure?
Albumins
Mr. Jeffries is a 92-year-old Native American of Catawba descent. His daughter has brought him to the office because he has had severe abdominal pain for three weeks. Mr. Jeffries has asked his daughter to stay in the reception area while he is examined. He participates willingly during the patient interview, but when you ask him to disrobe, put on a patient gown and cover himself with a drape, he refuses. What should you do?
Allow him to remain clothed and tell the physician that the patient refused to undress
Mrs. Frantello brings her 3-year-old son David to the office because he seems a little behind other children his age. David has a rather long fact with large ears. The physician orders tests for David to rule out fragile X syndrome. While she is in the office, she informs the physician that she is pregnant again. What test would you expect the physician to consider for Mrs. Frantello?
Amniocentesis (fetal test)
When a part of a thrombus breaks off, it is referred to as _______.
An embolus
head
An enlargement at the end of a bone is called a _ ?
A TSE is
An examination of the testicles by the patient
For which of the following services is it ethical for a physician to bill?
An office visit
foramen
An opening through a bone that provided a passageway for blood vessels, nerves or ligament is a _ .
The CPT is updated and new codes are provided for use beginning
Annually on January 1st
Which of the following is a muscle that produces movement opposite to the prime mover
Antagonist
The position toward the front of the body is ___________.
Anterior
The nose is _______ to the ears.
Anterior (toward the front of the body)
Jill Hanson is a 16-year-old patient who has come to the office complaining of lower abdominal pain. As you interview her, you notice that she seems to have difficulty concentrating on the conversation. She constantly looks toward the closed door of the exam room, and she asks you several times whether the doctor is "nice." Which of the following would you suspect as the reason for Jill's behavior?
Anxiety
Which of the following means lack of breathing?
Apnea
Which of the following attaches muscles to each other
Aponeurosis
Where in the CPT manual should you look to find information about the proper use of modifiers?
Appendix A
Where in the CPT manual will information about the proper use of modifiers be found?
Appendix A
Which appendix in ICD-9 contained the Mental Disorders glossary until it was deleted in 2004? Appendix B
Appendix B
Which appendix in ICD-9 contains the Classification of Drugs by the American Hospital Formulary Service Number and the ICD-9 Equivalent?
Appendix C
Which appendix in ICD-9 contains the Classification of Drugs by the American Hospital Formulary Service Number and the ICD-9 Equivalent? Appendix C
Appendix C
Where in the CPT manual can you find a complete listing of all add-on codes
Appendix D
Where in the CPT manual can you find a complete listing of all add-on codes?
Appendix D
Which appendix in ICD-9 contains a list of the 3 digit categories for occupational hazards divided into subcategories
Appendix E
Which appendix in ICD-9 contains a list of the 3-digit categories for occupational hazards divided into subcategories?
Appendix E
Which appendix in ICD-9 contains a list of the 3-digit categories for occupational hazards divided into subcategories? Appendix E
Appendix E
Which of the following is the appropriate care for a spider bite?
Apply a cold compress and elevate the area
Which of the following is an appropriate action to stop bleeding?
Apply direct pressure over the injury
Hcpcs level 1 codes are
Are also known as CPT code
Which of the following is an erroneous mark or defect that may appear on an ECG strip?
Artifact
How many E codes can be used with a single diagnosis code?
As many as necessary
How many E codes can be used with a single diagnosis code? As many as necessary
As many as necessary
Which of the following guidelines should you follow when placing an outgoing telephone call?
Ask if it is a convenient time and if the person has time to talk
You are having lunch with friends at a local restaurant. Suddenly, you notice someone at the table next to yours putting his hands up to his throat. He has a fearful look on his face. Which of the following is the appropriate first action to take?
Ask the person if he or she is choking
Which of the following offers the patient little freedom to explain his answers and requires only yes-or-no answers?
Asking closed-ended questions
The question "What would you do if you had chest pain?" represents which of the following methods of patient data collection?
Asking hypothetical questions
Which of the following approaches allows you to determine the patient's knowledge of the situation and whether it is accurate?
Asking hypothetical questions
"You seem to be making progress, don't you agree?" is an example of which method of collecting patient data?
Asking leading questions
Asking the patient "Can you tell me more about your symptoms?" is which method of collecting patient data?
Asking open-ended questions
Which of the following methods of collecting patient data requires more than a yes-or-no answer and encourages the patient to explain the situation?
Asking open-ended questions
Which of the following is the first priority when caring for multiple injuries?
Assess the CABs
Which of the following is appropriate for conducting a successful interview?
Assist the patient to a private room and close the door
If a code description has changed since the last revision of the CPT manual what symbol is placed next to the CPT code
Blue triangle
If a code description has changed since the last revision of the CPT manual, what symbol is placed next to the CPT code?
Blue triangle
walking
Bone density can be increased by _ .
Molecules are composed of _________.
At least two atoms bonded together
Which of the following is important when using a tympanic thermometer?
Attach a disposable sheath and place the thermometer snugly in the ear
An ___ is a computerized machine programmed to recognize ventricular fibrillation and other lethal heart rhythms.
Automated External Defibrillator (AED)
a 19-year-old college student is seen in the office due to severe sunburn. The physician has asked you to provide patient education on preventing sunburn in the future. Which of the following statements should you include in your teaching?
Avoid sunbathing between 10:00 a.m. and 2:00 p.m.
Mr. Henderson denies that he is in pain, but you noticed that he grimaces when he stands up and that he moves very slowly and carefully. Which interview skill are you using?
Awareness of nonverbal cues
A parent calls in stating her 5 year old has a fever of 102 degrees and will not eat? What should you do? a. suggest the parent take the child to the emergency room b. tell the parent to give the child motrin or tylenol right away c. schedule the child for the first available appointment that day d. tell the parent to give the child a cool bath to lower the child's temperature e. have the parent call back if the child's fever goes over 102
B
If an infant is crying while the physician is listening to breath sounds, which of the following would be the best course of action? a. have the physician wait until the infant stops crying to continue b. provide the infant with a pacifier if he uses one c. have the parent leave the room d. blow in the infants face e. hold the infant more tightly in your arms
B
When speaking to Peter Smith, which of the following is the best way to address him? a. Hi Pete, how are you doing today? b. Mr. Smith, how are you feeling today? c. Sir, I would like to take your vital signs d. what is your chief complaint today, mister? e. Hi there, honey, will you sit down right her so we can start the interview?
B
Which of the following indicates LMP? A. The last day of the last menstrual period B. The first day of the last menstrual period C. A late menstrual period D. A likely menopausal pregnancy E. The heaviest flow day of the last menstrual period
B
A patient just had a drink of cold water and you are getting ready to perform the vital signs and measurements. Which would be the best order?
BP, P, R, Ht., Wt., T
_______ release hydroxyl ions in water.
Bases
The white blood cells called _______ release substances such as histamine, which promotes inflammation, and heparin, which is an anticoagulant.
Basophils
Which of these WBCs release histamine and heparin and promote inflammation?
Basophils
Which of the following can prevent a wandering baseline?
Be sure the skin is prepared adequately
As aging occurs, muscle contractions
Become slower
write down exactly what you will tell the patient
Before placing an outgoing telephone call to a patient, you should
Ask the caller to state the purpose of the call
Before putting a caller on hold , --
What is an example of a soft skill?
Being dependable
What is not an example of a hard skill?
Being honest
Which of the following muscles moves the forearm
Biceps brachii
The liver uses an orange pigment called _______ to make bile needed for the digestion of fats.
Bilirubin
When a red blood cell is destroyed, a pigment is released from that cell called ______.
Biliverdin
A physician bills separately for a comprehensive metabolic panel and a quantitative glucose test, which is normally included in the metabolic panel. This is an example of which of the following fraudulent coding and billing practices?
Billing separately for services that are bundled in a single procedure code
A medical provider bills separately for a comprehensive metabolic panel and a quantitative glucose test, which is normally included in the metabolic panel. This is an example of which of the following fraudulent coding and billing practices?
Billing separately for services that are bundled in a single procedure code.
A physician billed separately for a comprehensive metabolic panel and a quantitative glucose test, which is normally included in the metabolic panel. This is an example of which of the following coding and billing practices?
Billing separately for services that are bundled is a single procedure code
Osteogenesis imperfecta
Brittle-bone disease is another name for _ .
Kenneth Little is complaining of burning when he voids. Because you suspect he has a urinary tract infection, you ask him more questions about the appearance of the urine, how often he has the urge to urinate, if he has any hesitancy, and when the symptoms started. Which interviewing skill does this demonstrate?
Broad knowledge base
What phase of burnout is an individual in when early enthusiasm and energy give way to chronic fatigue and irritability?
Brownout phase
What symbol next to a CPT code tells you that moderate sedation is included in the procedure?
Bull's-eye
What symbol next to a CPT told you that moderate sedation is included in the procedure
Bull's-eye
A TSE is A. Surgery involves bypassing a blockage in the heart B. An imaging procedure that uses magnets and radio waves C. An examination of the testicles by the patient D. Scanning of the blood flow and metabolic activity in the brain E. An examination of the testicles by the patient
C
A pregnant patient is monitoring her blood glucose with a glucometer. She most likely has A. Type II diabetes B. Type I diabetes C. Gestational diabetes D. Hyperthyroidism E. Diabetes mellitus
C
At what age should most women start having yearly mammograms, according to the American Cancer Society and National Cancer Institute A. 20 B. 30 C. 40 D. 50 E. 65
C
When providing nutritional education to an elderly patient, which of the following statements is accurate? a. you will need to decrease the amount of protein in your diet b. as you age, you will require more calories in your diet c. high-fiber foods and plenty of water should be in your diet d. your daily intake of fat should be at least 30% e. the medications will not affect your dietary intake
C
Which method of temperature should NOT be used on a 2 year old patient a. temporal b. axillary c. oral d. rectal e. tympanic
C
Which of the following is the LEAST likely to occur with a geriatric patient A. incontinence b. kyphosis c. hyperbilirubinemia d. polypharmacy e. fantigos
C
Which of the following patients is engaging in polypharmacy a. 78 year old female patient with prolapsed uterus b. 65 year old patient with nocturia due to an enlarged prostate c. 76 year old female patient taking 12 different prescription medications and 2 over the counter medications d. 68 year old male patient with a history of alcoholism e. an 82 year old patient who uses a walker for ambulation
C
Your male patient has an infection that is caused by an STI. Which of the following is MOST likely the problem? a. hydrocele b. vaginitis c. epididymitis d. gonorrhea e. prostatic hypertorphy
C
which of the following is NOt considered a minor surgical procedure
CABG
Which of the following steps would you include if a patient has ingested poison but is alert and not having convulsions?
Call the regional poison control center and follow their instructions
Which of the following types of telephone calls can a medical assistant resolve?
Call to change an appointment
Which of the following is primarily used to make energy?
Carbohydrates
Hemoglobin that is not carrying oxygen is called deoxyhemoglobin, and because it may now carry carbon dioxide, it is also called ______.
Carboxyhemoglobin
Document the patient's description and relay the information to the physician
Chris answers the telephone, and the caller, a patient named Mr. Patterson, tells Chris that the physician asked him to call the office and let her know how the prescribed medication was working. Mr. patterson befons to ecplain in detail how much better he feels and whag effect he thinks the medication is having. What should chris do?
Which of the following are bones of the wrist?
Carpals
Short
Carpals are examples of which type of bone ?
slightly movable
Cartilaginous joints are _ .
When muscles have a buildup of lactic acid, this ____
Causes muscle fatigue
Which of the following is made up of phospholipids, proteins, cholesterol, and carbohydrates and is very thing and selectively permeable?
Cell membrane
Which control is used to adjust the position of the stylus on the ECG?
Centering control
The question "Are you sure about that? It doesn't make sense to me." represents which method of collecting patient data?
Challenging the patient
In ICD-10, which chapter contains codes to identify who, what, when, and where an accident or injury occurred? Chapter 19: Injury, poisoning, and certain other consequences of external causes
Chapter 19: Injury, poisoning, and certain other consequences of external causes
You have consulted the index in the CPT procedure code 16010 - 16030. To correctly code the dressing for the burn you should
Check each code in the range to choose the correct code
Nina Trevez is a 32 year old patient who is new to your medical office. During the initial patient interview, Ms. Trevez says her appendix was removed when she was 10 years old, she had a complete mastectomy of the left breast 5 years ago, and she has a severe allergy to penicillin. Which of the following actions would you be careful to take while taking Ms. Trevez's vital signs?
Check her blood pressure using the right arm
____ can be used to treat the Ewing sarcoma family of tumors and osteosarcoma.
Chemotherapy
Which of the following symptoms indicates a heart attack
Chest pain radiating to the arm, shoulder, and jaw
Where on the health history form do you find the reason the patient came to visit the practitioner?
Chief complaint
There are different types of lipoproteins found in the blood. They include very low-density lipoproteins (VLDL), low-density lipoproteins (LDL), high-density lipoproteins (HDL), and _________.
Chylomicrons
When you receive or place a phone call, your message should be logical and free from ambiguity. Which of the following Cs of effective communication does this demonstrate?
Clarity
Blood platelets are essential for ________.
Clotting
The formation of a blood clot is called _______.
Coagulation
When a blood clot replaces the platelet plug at the site of a blood vessel injury, the process is called blood ______.
Coagulation
Analysis of the connection between the diagnostic and procedure information on a clam is called
Code Linkage
A telephone message that is organized and logical demonstrates ____.
Cohesiveness
Which of the following are other names for cocaine?
Coke, snow, crack
Which of the following terms means to surgically remove the colon?
Colectomy
Which of the following diagnostic tests would least likely be performed on a male urologic patient?
Colposcopy
Which of the following is pictured here?
Comminuted fracture
Which bone fracture goes entirely across the bone?
Complete
What type of fracture is pictured here?
Complete fracture
A communication that contains all of the necessary information demonstrates which of the following?
Completeness
Medical Offices usually have a blank to help minimize the risk of fraud by discovering and correcting
Compliance plan
Which method for maintaining notes on a patient chart uses a combination of SOMR and POMR?
Computerized medical records
Which of the following is a jarring injury to the brain?
Concussion
Cartilage is _____ tissue that gives shape to structures such as the ears and nose.
Connective
In which type of tissue are cells separated by a matrix?
Connective
After you decide on the appropriate you should
Consult appendix A in the CPT to check for applicable modifyers
Which of the following would the medical assistant recommend when educating patients with gout?
Consume limited quantities of meat, beer, and wine
Which of the following, pictured here, is a closed wound with bruising?
Contusion
Which method for maintaining notes on a patient chart is arranged according to who provided the information?
Conventional (source-oriented medical records)
When you are respectful of a caller, which of the five Cs of communication do you exhibit?
Courtesy
The other name for the bulbourethral glands is the?
Cowper's glands
Which of the following is a protein that stores phosphate groups for use by ATP
Creating phosphate
Which of the following therapies cause blood vessels to constrict?
Cryotherapy
Which of the following is a life-threatening disease that mainly affects the lungs and pancreas?
Cystic fibrosis
The ________ of a cell is mostly water, ions, and nutrients and contains organelles that perform many functions.
Cytoplasm
Dr. Moore is scheduled to perform a routine removal of a mole from Ralph left shoulder under local anesthetic dr. Moore has injected the local anesthetic and is about to begin the procedure when you have a panic attack in space I just handles dr. Moore holds the procedure when you code for this procedure which of the following modifiers will you use
Reduced services
A pregnant patient, Molly Hiliday, has startedfeeling the movement of her baby. What is her current stage of pregnancy? A. 1st trimester B. Menarche C. 3rd trimester D. 2nd trimester E. 4th trimester
D
A speculum is used to A. Evaluate DVT B. Evaluate the LMP C. Perform a basic physical exam D. Perform a vaginal exam E. examine the breasts
D
Your 68 year old patient suffers from disorientation to time and place. Which of the following is most likely the problem? a. cataracts b. valvular disease c. polypharmacy d. alzheimer's disease e. osteporosis
D
Your elderly patient refuses immunization. Which of the following is LEAST likely reason? a. he is worried about the expense b. he had a severe reaction to a previous immunization c. he does not feel bad and does not want to feel bad d. he does not want to be stuck by a needle e. he is afraid he will get the disease from the vaccine
D
when Chris was a neonate, he had a high level of bilirubin in his blood. As a medical assistant you know that he had ___ and needed ___ a. jaundice; hospitalization b. jaundice; medication c. hypobilirubinemia; a bili-blanket d. jaundice; a bili-blanket e. hyperbilirubinemia; hospitalization
D
which of the following statements indicates that the parents of a 12-month old, named Ian, understand the importance of safety for their child? a. "Ian loves to sit on my lap when we drive to the grocery store. It keeps him quiet and happy." b. "Ian got some new toys from his cousin. It says they are for 3 year olds or older but he plays with them all the time." c. "Ian learned how to turn the water on in the bathtub so I had my husband sent the temperature on the hot water tank to 140 degrees." d. "We put locks on all the cabinets to keep Ian from opening them." e. "Ian never puts anything in his mouth. He is such a good boy, we let him play with whatever he wants.
D
The genetic information for the body is located in __________.
DNA
One common symptom of rhabdomyolysis
Dark urine
Bone are positioned ________ to the skin.
Deep
Which of the following is a sign or symptom of sickle cell anemia?
Delayed growth
Which of the following is the electrical impulse that initiates a chain reaction resulting in contraction?
Depolarization
Which of the following commonly abused drugs are amphetamines/stimulants?
Dexedrine, Benzedrine, and methamphetamine
Some WBCs leave the blood vessels by a mechanism called ________.
Diapedesis
Which symptoms are common in trichinosis
Diarrhea and pneumonia
which symptoms are common in trichinosis?
Diarrhea and pneumonia
Substances "spread out" by ________.
Diffusion
The movement of a substance from an area of high concentration to an area of low concentration across a semipermeable membrane is __________.
Diffusion
Which of the following can be used to obtain a long-distance telephone number?
Directory assistance service
Which of the following provides the least accurate temperature?
Disposable thermometer
Glandular tissue is classified as a type of _______ tissue.
Epithelial
The fingers are ________ to the elbow.
Distal (farther away from a point from the trunk of the body)
Collecting Ducts
Distal convoluted from several nephrons merge together to form
When working with parents of young children who are at risk of botulism, what is the most important instruction to give them to reduce this risk
Do not use raw fish or food from damaged or bulging cans of vegetables
Chris answers the telephone, and the caller, a patient named Mr. Patterson, tells Chris that the physician asked him to call the office and let her know how the prescribed medication was working. Mr. Patterson begins to explain in detail how much better he feels and what effect he thinks the medication is having. What should Chris do?
Document the patient's description and relay the information to the physician
Which animals are likely to be carriers of rabies?
Dogs, cats, and raccoons
Does not require twisting the wrist to open
Door-opening hardware required by the ADA can be grasped with one hand and?
The brain is _______ to the nose.
Dorsal (back of the body)
George is a 10-year-old new patient who was brought to the office by his father because George's teacher noted the George may have a hearing impairment. While taking George's history, you note that he has a rather flat face with slanting eyes, and his tongue protrude slightly. He appears to have poor muscle tone, and when you ask him a question, is father answers for him. Although his father has not indicated that George suffers from any particular disorder, from your observations you may suspect George has _______.
Down syndrome
Which of these tissues covers the body and most organs?
Epithelial
The second Rh-positive child born to an Rh-negative mother may develop a condition called ________ if the mother is not given the drug RhoGAM to prevent her from making antibodies against the Rh antigen.
Erythroblastosis fetalis
Another name for red blood cells (RBCs) is _______.
Erythrocytes
Which medication would you most likely give to an elderly patient with congestive heart failure? a. statin b. glucophage c. actonel d. aricept e. digoxin
E
Which of the following patients would most likely have an alpha fetoprotein test? A. 28 yo male patient with urinary frequency and urgency B. 36 yo female in her third trimester of pregnancy c. 27 yo female with vaginal discharge D. 54 yo female with urinary incontinence E. 35 yo female in her 2nd trimester of pregnancy
E
Which of the following would be the most important information to point out to a physician about a pediatric patient. a. 3 year old boy is not yet potty trained b. 18 month old girl just started having temper tantrums c. adolescent patient does not want his parents to be in the room during the examination d. a 5 year old who doesn't want to go to bed at night e. a 7 year old who does not have any friends at school
E
Your 68 year old patient suffers from pain and swelling of the left knee. He also has poor vision and hearing. He needs education about how to care for his knee. Which of the following is the best technique? a. looking at your patient education sheet, give him simple directions at his level b. perform patient education in an open area of the clinic to prevent him from being uncomfortable c. have him go to a small class to teach him about his care d. speak in a clear high-pitched tones so he can hear you e. look directly at the patient, speaking slightly slower in low-pitch tones
E
E codes are used for injuries resulting from various environmental events
E codes
E codes are used for injuries resulting from various environmental events.
E codes
The "extra" codes in ICD-9 that tell the third party payer how an illness or injury came about are known as ____.
E codes
The "extra" codes in ICD-9 that tell the third-party payer how an illness or injury came about are known as E codes
E codes
Which of the following statements is not true about E codes?
E codes are always the primary or first diagnosis listed
The production of RBCs in the blood is controlled by which hormone?
Erythropoietin
An increased heart rate and confusion are effects of which of the following?
Ecstasy
Which of the following is the process by which a graphic pattern is created from the electrical impulses generated in the heart as it pumps?
Electrocardiography
When put in water, _______ release positively or negatively charged ions.
Electrolytes
If not contraindicated, which of the following would you include in the care of a patient in shock?
Elevate the feet 8 to 12 inches
A bacterial infection has been present in a patient for about 2 weeks if the WBC differential shows _________.
Elevated monocytes
What type of call must be immediately routed to the physician?
Emergency
You are at a friend's house when her mother begins having acute pains in her abdomen. You know that sudden acute abdominal pain may indicate an emergency, so you immediately call EMS. While waiting for their arrival, what can you do to make your friend's mother more comfortable?
Encourage her to lie on her back with her knees flexed
You are at a friend's house when her mother begins having acute pains in her abdomen. You know that sudden acute abdominal pain may indicate an emergency, so you immediately call EMS. While waiting for their arrival, what can you do to make your friend's mother more comfortable?
Encourage her to lie on her back with her knees flexed.
Which method of data collection does the question "What do you think is going on with you?" represent?
Encouraging the patient to evaluate his situation
"Where would you like to begin?" is an example of which method of collecting patient data?
Encouraging the patient to take the lead
The question "Where would you like to begin?" represents which method of data collection?
Encouraging the patient to take the lead
____ is considered a standard of behavior and a concept of right and wrong, beyond the legal consideration.
Ethics
Which bone forms part of the floor of the cranium?
Ethmoid bone
The most frequently used CPT codes are the
Evaluation and management code
Which convention is used in ICD-9 and ICD-10 to indicate that an entry is not classified as part of the preceding code? Excludes
Excludes
Which ICD-10 convention describes a condition that is not part of the condition represented by the code, but if the patient actually has both conditions, both may be coded?
Excludes2
Which ICD-10 convention describes a condition that is not part of the condition represented by the code, but if the patient actually has both conditions, both may be coded? Excludes2
Excludes2
Which of the following measures the patient's response to a constant or increasing workload?
Exercise ECG
For coding purposes, which of the following is not a level of patient history?
Expanded details
The ____ muscle moves the abdominal wall
External oblique
A _________ is the segment of DNA that determines a body trait.
Gene
For coding purposes, which of the following is not a complexity level for medical decision making?
General-purpose MDM
For coding purposes, which of the following is not a complexity level for medical decision-making?
General-purpose MDM
Which section of the health history form includes information about the health of the patient's family?
Family history
Blood clots are formed from ________, which sticks to the damaged area of the blood vessel, creating a mesh that entraps blood cells and platelets.
Fibrin
A pregnant patient is monitoring her blood glucose level with a glucometer. She most likely has
Gestational diabetes
Which of the following would you include in the care of a patient who inhaled a poison?
Get the patient into fresh air, loosen tight-fitting clothing, and wrap the patient in a blanket to prevent shock
Which of the following would you include in the care of a patient who inhaled a poison?
Get the patient into fresh air, loosen tight-fitting clothing, and wrap the patient in a blanket to prevent shock.
Maintaining eye contact is a characteristic of which of these methods of data collection?
Focusing on the patient
When you assume an open and relaxed body posture, you are demonstrating which data collection method?
Focusing on the patient
What structures allow the infant's skull to be somewhat moldable to assist with delivery through the birth canal?
Fontanels
tough membrane that connects incomplete developed bones
Fontanels are _ .
Red blood cells live for approximately _________.
Four months
Which of the following crutch gaits is considered the slowest?
Four-point
If a patient is uncomfortable lying flat on the examining table for an ECG test, he can be placed in the
Fowler's position
A healthcare provider who practices under false qualifications or credentials is guilty of
Fraud
An act of deception used to take advantage of another person or entity is called
Fraud
When unbundling is done intentionally to receive more payment that is allowed the claim is likely to be considered
Fraudulent
Which plane divides the body into anterior and posterior portions?
Frontal
A decreased heart rate and blood pressure are effects of ____.
GHB
Which of these muscles flexes the foot and is commonly called the calf muscle
Gastrocnemius
Blood plasma proteins called _______ are used to transport lipids and some fat-soluble vitamins.
Globulins
Which of the following muscles moves the thigh
Gluteus medius
Which disorder is caused by uric acid deposits in the joints?
Gout
Which of the following are common effects of LSD?
Grandiose feelings, hallucinations, mystical experiences, flashbacks
White blood cells (WBCs), which are also called leukocytes, are divided into two categories: _______ and agranulocytes.
Granulocytes
Which type of bone fracture occurs most often in children because their bones are still soft and pliable?
Greenstick
notifying the physician that a salesperson is on the phone
Guidelines for dealing with a salesperson on the phone include-
The hormone released that confirms pregnancy
HCG
National codes issued by CMS that cover many supplies and durable medical equipment are ___.
HCPCS Level II codes
National codes issued by CMS that cover many supplies and durable medical equipment are ____.
HCPCS Level II codes
The use of ICD codes is mandated by HIPAA
HIPAA
The use of ICD codes is mandated by ____.
HIPAA
Which of the following is used to assess the electrical activity of a patient's heart over a 24-hour period of normal activity?
HOLTER MONITOR
If you do not recognize the name of the patient calling, the most appropriate response is
Has it been some time since you've seen the doctor
You are to collect a urine specimen on an infant in diapers. Which of the following questions would you least likely ask the infant's parent(s)?
Has your baby experienced enuresis?
How do you prepare patients for spirometry?
Have them wear a nose clip
National codes issued by CMS that covers many supplies and durable medical equipment are
Hcpcs level 2 codes
Rash, swelling, burning eyes, fever, abnormal pulse or respirations
Headache, tinnitus, angina, shortness of breath, muscle weakness, nausea, dizziness
The National Practitioner Data Bank was established in 1986 by the ____.
Health Care Quality Improvement Act
Which of the following applies to HIPAA requirements?
Healthcare facilities must inform patients, in writing, about disclosure of identifiable health information.
For which condition would you move the patient to a cool place and remove outer clothing?
Heatstroke
The percentage of red blood cells found in a sample of blood is called the _________.
Hematocrit
The percentage of red blood cells in a sample of blood is called the _______.
Hematocrit
Which subsection of the surgery section include procedures on the spleen in the bone marrow
Hemic/ lymphatic system
Most blood cells are produced in red bone marrow by cells called ________.
Hemocytoblasts
Mature RBCs contain a pigment called ____.
Hemoglobin
In ______ anemia, red blood cells are destroyed faster than they can be made..
Hemolytic
Which of these genetic disorders, in which clotting factors are missing, primarily affects males?
Hemophilia
A woman of childbearing age should know her Rh type because if she is Rh-negative and conceives a child that is Rh-positive, ________.
Her second baby will have erythroblastosis fetalis
Which abbreviation is used for the term hemoglobin?
Hgb
Which of the following is important when taking a rectal temperature?
Hold the thermometer in place while taking the temperature
Which of the following documents indicates who is responsible for the various types of calls in the office and how the calls are to be handled?
Routing list
Which of the following results from insufficient blood volume in the circulatory system?
Hypovolemic shock
Kevin is a 63 yo patient who was diagnosed with CHF two years ago. He is having an echocardiogram today so his practitioner can monitor the progression of the disease. The ICD-10 code for Kevin's procedure today is found in which of the following series of codes?
I00-I99
Kevin is a 63-year-old patient who was diagnosed with congestive heart failure two years ago. He is having an echocardiogram today so his physician can monitor the progression of the disease. The ICD-10 code for Kevin's procedure today is found in which of the following series of codes? I00-I99
I00-I99
Which of these is used only in the hospital inpatient setting?
ICD-10-PCS
Which of these is used only in the hospital inpatient setting? ICD-10-PCS
ICD-10-PCS
Which of these is uses only in the hospital inpatient setting?
ICD-10-PCS
What action is most likely to help a person reduce stress?
Identify sources of conflict and try to resolve them
Document all comments and relay the information to the physician
If a patient remains dissatisfied after discussing a bill ,
Under what circumstances will a pharmacist call to check before dispensing refills?
If more than one year has passed since the original prescription was written
When may a medical assistant authorize a pharmacy to refill a prescription
If the physician has authorized in the patient's chart that refills are approved
Have the provider return the patient's call
If uncertain about whether to give particular information to a patient on the telephone, a general principle is to
Explain that you are handling an urgent matter and offer to call back
If you cannot give your undivided attention to a caller because of an emergency in the office
Has it been some time since you've seen the doctor?"
If you do not recognize the name of the patient calling, the most appropriate response is
Offer to call back
If you put a caller on hold and determine it will be a long wait
make sure the second call is not an emergency before putting that call on hold
If you receive another call while talking to a patient, the procedure to follow is to
Your brother has been working in the backyard, trimming bushes and pulling weeds. He was not wearing gloves, and suddenly he comes into the house looking scared and holding his lower arm. He has been bitten by a snake that he thinks was a rattlesnake. You call EMS immediately. Until help arrives, what will you do for your brother?
Immobilize his arm and positioning it below heart level.
stop smoking
In order to maintain healthy and dense bones you will advise your patient to _ .
The impulse that travels through both ventricles is the
S wave
Paget's disease
In _ , bones become enlarged, deformed and weak.
Which of the following represents the time between contraction of the ventricles and recovery?
S-T segment
medullary cavity
In adults, the _ contains yellow marrow .
Tubular Secretion
In which of the following pocesses do substances move into the renal tubules.
After your break
In which situation would alcohol based hand cleaner most likely be acceptable for use?
Dr. Breckel is scheduled to perform a cyst removal on a lease right hand. After you begin the procedure, this is much larger than anticipated and is involved with nerves and ligaments in the right. Completely minute longer than expected. Which modifier would you use to describe this special circumstances
Increased procedural services
Teresa is being seen today in the urgent care center after spilling a pot of boiling water over her stomach and legs, which resulted in second degree burns. In which ICD-10 series will you locate the code for her treatment?
S00-T88
The knees are positioned _______ to the hips.
Inferior (towards the bottom)
Which of the following is correct in the procedure for taking an auscultated blood pressure?
Inflate the cuff to 30 mm Hg above the level determined by palpation
For which accidental injury would you apply ice to the site, 10 minutes on and 10 minutes off, to reduce the pain and swelling?
Insect sting
The attachment site for the more movable bone when a muscle contracts in the
Insertion
Which of the following office procedures should be followed if the physician is not in the office when an emergency phone call comes in?
Instruct the caller to dial 911 for an ambulance
Which of the following would you include in the care of a patient who has sustained a concussion?
Instruct the patient to avoid pain medicines other than acetaminophen
Which of the following would you include in patient preparation for a pulmonary function test?
Instruct the patient to slightly elevate the chin and slightly extend the neck
Inaccuracies in linking Diagnostic and procedural codes will result in all of the following except
International coding audit
In order to find information regarding prefixes and suffixes used in the CPT coding manual, you would look in the ___.
Introduction to the manual
To find information regarding prefixes and suffixes used in the CPT manual, you would look in the
Introduction to the manual
To find information regarding prefixes and suffixes used in the CPT manual, you would look in the ____.
Introduction to the manual
Positively or negatively charged particles released by electrolytes are _________.
Ions
The most common cause of anemia is _______.
Iron deficeincy
Beth is a 16-year-old patient whose mother has brought her to the office because Beth is always complaining of being tired. Beth tells you that she has frequent headaches, and her feet are always cold. Her blood pressure is 100/64, and her heart rate is 84. When you ask her if her menstrual periods are normal, she says that she bleeds heavily for 7 or 8 days each month. Which of the following conditions might you suspect?
Iron-deficient anemia
Pyelonephritis
Is a complicated UTI that begins as a bladder infections and spreads to ine or both kidneys.
Trigone
Is a triangular area formed by the urethral openings into the bladder
Erythropoietin
Is the hormone from the kidneys that stimulates the bone marrow to produce RBC's
Bowman's capsule
Is the structure that surrounds the glomerulus.
Which of the following is a type of exercise whereby the patient relaxes and contracts the muscles of a specific body part without moving the body part?
Isometeric
Which of the following does NOT apply to skeletal muscle
It has intercalated discs
Which of the following are characteristics of cardiac muscle
It has intercalated discs and is self exciting
Which of the following is characteristic of carbon monoxide poisoning?
It is a major cause of inhalation poisoning in the home.
Which of the following is true regarding the cardiac muscle
It is self exciting
Which characteristic applies to smooth muscle
It produces peristalsis
When Chris was a neonate, he had a high level of bilirubin in his blood. As a medical assistant, you know that he had _____ and needed _____.
Jaundice; a bili-blanket
What is a typical result of teamwork in a healthcare facility?
Job satisfaction is high
Vince is a 24-year-old diabetic patient who has come to the office complaining of infertility. You check his vital signs and discover that his blood pressure, temperature, and respirations are normal. He is 6 feet 4 inches tall and weighs 235 pounds. Which of the following disorders might Vince have?
Kinefelter's syndrome (chromosomal abnormality that affects males)
Vascular sounds produced by vibratory motion of the arterial wall as the artery distends when compressed by the blood pressure cuff are called ____.
Korotkoff sounds
Irene is a 26-year-old patient who is in the office for her annual physical examination. While you are interviewing her, she says she is feeling wonderful. She tells you she has been having mystical experiences and seems unusually aware of things around her. Which of the following drugs has she probably taken?
LSD
What type of wound is pictured here?
Laceration
Small amounts of ATP are produced when pyruvic is converted to
Lactic acid
There is a question concerning a claim for a procedure submitted last year. Where will you look to double check the codes in question?
Last Year's CPT
There is a question concerning a claim for a procedure submitted last year. Where will you look to double check the codes in question
Last year's CPT
There is a question concerning a claim for a procedure submitted last year. Where will you look to double-check the codes in question?
Last year's CPT
A position that is farther away from the midlines of the body is _________.
Lateral
Which symptoms that are specific to a severe head injury should you look for?
Leakage of clear or bloody fluid from the ears or nose, seizures, and respiratory arrest
using the office's written guidelines for commonly asked questions
Learning the telephone triage process includes
A condition in which the bone marrow produces a large number of abnormal white blood cells is _______.
Leukemia
White blood cells (WBCs) are also called _______.
Leukocytes
If a patient has a white blood cell count above 10,000 cells per cubic millimeter of blood, the patient has _______ and probably has a bacterial infection.
Leukocytosis
A white blood cell count that is below normal is called _______.
Leukopenia
Triglycerides are one form of _______ and are used to store energy in cells.
Lipid (fats)
Because lipids are not water-soluble and because plasma is mostly water, lipids must combine with molecules called ______ to be transported.
Lipo-proteins
When you answer the phone, you know immediately that the caller is angry. Without identifying herself, the caller begins shouting at you that she had been told that an office visit would cost $79, but her bill was for $135. She says the office is discriminating against her by charging her more than the normal amount. How should you handle this call?
Listen carefully and acknowledge the patient's anger
Which of the following is not part of the role of the medical assistant for a general physical exam?
Listen to the patient's heart and lung sounds
Which of the following positions is used during examination of the female genitalia?
Lithotomy
Which of the following is the first step for coding in ICD-10?
Locate the term in the Alphabetic Index
An embolus is dangerous because it can eventually become lodged in a small artery in the _______.
Lungs
The white blood cells that provide immunity for the body are the _______.
Lymphocytes
Because the codes found in Appendix A of ICD-9 always begin with the same letter, they are often referred to as M codes
M codes
8 year old Geri climbed the oak tree in her back yard to rescue her cat, who had climbed the tree but could not get back down. Unfortunately, Geri slipped and fell out of the tree and hurt her arm. The lower arm is bent at an odd angle and the bone is visible. The physician diagnoses an open fracture and orders x-rays of the lower arm. Where will you locate the ICD-10 code for this?
M00-M99
When a patient has symptoms that may indicate more than one condition, what must the practitioner do first?
Make a differential diagnosis
Mrs. Young called the medical office because her 6 year old daughter Mary says she feels ill. Mrs. Young used a disposable thermometer to measure the child's temperature and found it to be 102.3 C. Which of the following would be your best response?
Make an appointment for Mary this afternoon, and ask Mrs. Young to use a regular oral thermometer to check the temperature again
Which of the following is a correct way for a medical assistant to contact a partner of a patient with a sexually transmitted disease?
Make the contact in person but ask where you can talk privately.
What can you do to make a message concise?
Make the message brief and direct
During mitosis, the nucleus _________.
Makes a complete copy of each pair of chromosomes
What is not likely to be a cause of stress?
Making a good grade on a test
Which of the following is an example of an implied contract?
Making a medical appointment
Which examination method do practitioners use to determine the range of motion of a joint?
Manipulation
The position closest to the midline of the body is _________.
Medial
The Healthcare Common Procedure Coding System (HCSPCS) was originally developed for use in coding services, such as durable medical equipment, for ____.
Medicare Patients
The Healthcare Common Procedure Coding System (HCPCS) was developed for use in coding services for ____.
Medicare patients
The healthcare common procedure coding system hcpcs was developed for use in coding services for
Medicare patients
Which of the following would you document under the plan of action?
Medications prescribed and tests to be done
Platelets come from cells called _______, which are found in red bone marrow.
Megakaryocytes
_________ refers to the end of the menstrual period for women.
Menopause
Your 27-year-old female patient has a menstrual disturbance. Which of the following does she least likely have?
Menorrhea
Which examination method is used to obtain a patient's height and weight?
Mensuration
The overall chemicals functioning of the body is ________.
Metabolism
The _______ plane divides the body equally into right and left halves.
Midsagittal
Which of the following is the appropriate care for tiny specks in the eye?
Moisten a sterile gauze to remove them
Tell Mrs. Worth that the physician will call back with the results."
Mrs. Worth is calling for the result of the CEA (cancer marker) test she had. Georgia, a new administrative medical assistant, looked up the record and discovered that the result is abnorma Georgia asks you what she should tell Mrs. Worth. What should you tell Georgia?
If a fetus develops erythroblastosis fetalis, what medical intervention is often required at birth?
Multiple blood transfusions
How is the heart rate from a regular ECG tracing determined?
Multiply the number of QRS complexes in a 6-second strip by 10
The type of tissue that is able to contract and relax is _______ tissue.
Muscle
Which of these tissues can be voluntary or involuntary in its action?
Muscle
An early sign of tetanus is
Muscle spasm in the jaw and neck
For which of the following is the use of braces an appropriate treatment
Muscular dystrophy
Which of the following statements about surgical coding for the musculoskeletal is not true
Musculoskeletal subheading begins with the foot and toes and work their way up to the Head
Which of the following statements about surgical coding for the musculoskeletal system is not true?
Musculoskeletal subheadings begin with the foot and toes and work their way up to the head.
Lifestyle changes of avoiding stress are recommended for patients who have
Myasthenia gravis and fibromyalgia
If an embolus lodges in a coronary artery, it may cause _______.
Myocardial infarction
o find the ICD-10 code for anesthesia for surgery to correct a benign prostatic hypertrophy (BPH), you will look in which series? N00-N99
N00-N99
Teresa is being seen today in the urgent care center after spilling a pot of boiling water over her stomach and legs, which resulted in second-degree burns. In which ICD-10 series will you locate the code for her treatment? S00-T88
S00-T88
The type of tissue that specializes in sending electrical messages is ___________.
Nervous
A practitioner uses a reflex hammer to tap tendons during assessment of which body system?
Neurological system
Bacteria and viruses are destroyed by white blood cells called _______.
Neutrophils
What does the ICD convention NEC indicate?
Not elsewhere classified
What does the ICD convention NEC indicate? Not elsewhere classified
Not elsewhere classified
Which of the following is important in the palpatory method of obtaining blood pressure?
Note the level of pressure at which the pulse disappears
n which position should you place a patient before you begin cardiopulmonary resuscitation?
On the back
Which of the following is the primary pacemaker of the heart?
SA NODE
The ______ of a cell is usually found near the center of the cell and contains the chromosomes.
Nucleus
People with which blood type are universal donors?
O
People with which blood type can receive only one type of blood?
O
Harold has A-positive blood. He is receiving a series of blood transfusions to treat anemia caused by AIDS. The local blood bank is running low on type A blood. If necessary, which other blood type can Harold receive?
O-postive
Hazard Communication Standard
OSHA requires that every facility keep a master list of hazardous chemicals in the facility. This is part of?
Using SOAP charting, where would you document measurable information?
Objective data
The foramen magnum is located in which of the following bones?
Occipital bone
What is the correct position to place a patient in after ingestion of a poison?
On the left side
How much time should you allow for a patient to answer when you place a phone call?
One minute or about eight rings
pronunciation
One of the most important telephone skills is saying words correctly. , which is called
surgical remodeling of bone
One treatment option for Paget's disease is _ .
braces
One treatment option for scoliosis is _ .
Which type of fracture is pictured here?
Open fracture
In order to get tetanus, a person must have a
Open wound, usually from a puncture by a contaminated object
Which method of temperature should not be used on a 2-year-old patient?
Oral
The attachment site for the less moveable bone when a muscle contracts is the
Origin
The movement of water across a semipermeable membrane is ______.
Osmosis
Water moves toward a higher concentration of solutes by ________.
Osmosis
An add-on code describes
Other procedures done in addition to a main procedure
The medical assistant will provide the practitioner with which piece of equipment to examine a patient's ears?
Otoscope
Where should you take an infants pulse if you cannot feel the brachial artery?
Over the apex of the heart
Hemoglobin that is carrying oxygen is called _______ and is bright red in color.
Oxyhemoglobin
Which of the following is a small upward curve that represents the sinoatrial node impulse, wave of depolarization through the atria, and resultant contraction?
P WAVE
The deflections that occur on an ECG are labeled with the letters
P, Q, R, S, T, and U
The time it takes for electrical impulses to travel from the SA node to the AV node is the
P-R INTERVAL
fire extinguisher
PASS is an acronym for a system outlining the proper use of what?
Angel dust is also known as ____.
PCP
Gonorrhea and chlamydia can cause infertility due to which disease?
PID
Which of the following dysrhythmias is due to a heartbeat originating in the ventricles that occurs early in the cycle and is followed by a pause before the next cycle?
PVCS
John is a 15-year-old patient who plays on his high school basketball team. He says he is proud to be on the team's "first string." His mother brought him to the office because he is experiencing hearing loss and has frequent spasms in his legs. Which of the following are possible causes of these symptoms?
Paint thinner
Which of the following examination methods involves touching the patient to assess texture, temperature, and shape?
Palpation
Important information about medications (including herbal and OTC) and allergies is found in which section of the health history form?
Past medical history
Which of the following information would you place in the "P" section when using SOAP charting?
Patient education
Which of the following information would you place in the "S" section when using SOAP charting?
Patient's perceptions
Which of the following is a measurement taken to determine the amount of air that can be quickly forced from the lungs?
Peak expiratory flow rate
Which examination method is used by the medical provider to determine whether the lungs contain air or fluid?
Percussion
A speculum is used to
Perform a vaginal exam
When a patient has no symptoms of a disease and the procedure has committed which which of these fraudulent coding and billing practices
Performing procedures not related to the patient's condition
When a patient has no symptoms of a disease and the provider performs the tests for that disease at the patient's request, the provider has committed which of these fraudulent coding and billing practices?
Performing procedures not related to the patient's condition
The ____ divides muscles into sections called fascicles
Perimysium
Which of these surrounds the diaphysis?
Periosteum
The inability to absorb vitamin B12 is called _______ anemia.
Pernicious
Where on the health history form do you document information taken from the administrative sheet?
Personal data
The inability to synthesize the enzyme needed to produce tyrosine results in _________ which, if not detected early, can cause irreversible organ and brain damage.
Phenyiketonuria (PKU)
Which of the following is not one of the six main sections in the CPT manual?
Physical Therapy
90 to 120 days
Red blood cells ( RBC) need to be replaced every _ .
Which of the following is not one of the six main sections in the CPT manual
Physical therapy
Which of the following would you place in the "A" section when using SOAP charting?
Physician's diagnosis
While camping with friends, you are asked to help find a nearby camper's lost son. The 9-year-old boy is found after being lost in the woods for several hours in temperatures below 10 degrees F. His hands have a white, waxy appearance. When you touch them, they feel cold and hard. He says they are tingling and hurt a lot. Which of the following actions will you take?
Place his hands in warm water
While camping with friends, you are asked to help find a nearby camper's lost son. The 9-year-old boy is found after being lost in the woods for several hours in temperatures below 10°F. His hands have a white, waxy appearance. When you touch them, they feel cold and hard. He says they are tingling and hurt a lot. Which of the following actions will you take?
Place his hands in warm water
Which of the following is important when measuring an axillary temperature?
Place the shaft of the thermometer facing forward
Which of the following is part of the procedure for measuring the weight of an adult?
Placing a disposable towel on the scale
Approximately 55% of the blood in a healthy person is made up of _______.
Plasma
What symbol appears next to codes that are new since the last CPT revision?
Red dot
Which of the following is important when putting on a blood pressure cuff?
Position the cuff so the lower edge of the cuff is 1 inch above the antecubital space
Mrs. Reeves is a 57 year old patient who was brought to the office because she has been having frequent dizzy spells. In addition to the routine vital signs, which of the following would you expect the physician to ask you to perform for this patient?
Postural vital signs
Body position and alignment are known as?
Posture
What symbol appears next to a code that appears out of numerical sequence
Pound (#) sign
The _______ is a word part at the beginning of a medical term that alters the meaning of the word root.
Prefix
When organizing tasks on a very busy day, the medical assistant is displaying which professional behavior?
Prioritizing
Which of the following is an ineffective means of collecting data?
Probing for more information
____ are used extensively by large clinics and practices and includes the database, problem list, treatment plan, and progress notes.
Problem-oriented medical records
Your work ethic is a result of your ________
Professional behaviors
Which of these patient behaviors is a classic symptom of depression?
Profound sadness
In which position will the practitioner examine the back, feet, and musculoskeletal system of a patient?
Prone
Which substance are the structural materials for building solid body parts?
Proteins
If an infant is crying while the physician is listening to breath sounds, which of the following would be the best course of action?
Provide the infant with a pacifier if he uses one
Which of the following is part of providing a patient with any type of instruction?
Provide written instructions to take home
The elbow is _____ to the wrist.
Proximal
Which of the following describes a position close to the point of attachment or to the trunk of the body?
Proximal
Which of the following measures and evaluates a patient's lung capacity and volume?
Pulmonary function test
What type of wound is pictured here?
Puncture
Mrs. Evans has brought her child in for surgery to correct a cleft palate. Which code range in ICD-10 applies to this procedure?
Q00-Q99
Mrs. Evans has brought her child in for surgery to correct a cleft palate. Which code range in ICD-10 applies to this procedure? Q00-Q99
Q00-Q99
Which of the following refers to the contraction of the ventricles following depolarization?
QRS complex
Which of the following pulse points is located in the groove on the thumb side of the inner wrist?
Radial
What are symptoms of absorbed poisons?
Rash, swelling, burning eyes, headache, fever, abnormal pulse or respirations
Quint Gardner, a 35 year old established patient, is in the office for his annual checkup. He says he feels great, and he appears to be in good physical condition. According to office policy, you check his blood pressure using the aneroid sphygmomanometer and his temperature using the tympanic thermometer. His vital signs are: BP 118/88, R 16, T 102.4, P 62. What would your next step be?
Recheck his temperature using a different type of thermometer
The digital examination is part of the physical examination of which part of the body?
Rectal
Which of the following is the most accurate measurement of body temperature?
Rectal temperature
What symbol appears next to codes that are new since the last CPT revision
Red Dot
To complete the description for a CPT code that has a indented description you should
Refer to the description for the previous CPT code to complete that description
What is not included in the professional behavior of comprehension?
Releasing information
Which of the following is an example of disclosure under the HIPAA Privacy Rule?
Releasing protected health information
How is somatic interference on an ECG tracing prevented?
Remind the patient to lie still and to refrain from talking
Which of the following is an appropriate action to stop bleeding?
Remove a blood-soaked dressing and replace it
Which of the following is included in the care of a patient who has come in contact with an absorbed poison?
Remove contaminated clothing and wash skin with soap and water
Which of the following is included in the care of a patient who has come in contact with an absorbed poison?
Remove contaminated clothing and wash skin with soap and water.
Which of the following is included in cast care?
Report any pain, selling, discoloration, lack of pulsation, warmth, or inability to move
Which of the following is included in cast care?
Report any pain, swelling, discoloration, lack of pulsation, warmth, or inability to move
Which of the following is an incorrect or untrue statement regarding child abuse and/or neglect?
Report only cases of child abuse and/or neglect that you are sure occurred
Billing for a moderate level evaluation and Management Service which only a simple BP check and injection carried out is an example of
Reporting services at a higher level than was carried out
Billing for a moderate level evaluation and management service when only a simple BP check and injection were carried out is an example of _____.
Reporting services at a higher level than was carried out.
If a laboratory bills for a General Health panel fails to perform one of the tests, it is guilty of which of these coding and billing practices
Reporting services that were not performed
The pelvic cavity contains the __________.
Reproductive organs
Barry is a 20-year-old, 245-pound college football player who was injured during a game last week. He suffered two broken ribs, a fracture to the left tibia, and a dislocated right knee and is currently confined to a wheelchair. He is in the office today for a follow-up appointment. He cannot disrobe or move to the examination table without help. Rose, the medical assistant, weighs 125 pounds. She is strong and is trained in lifting patients. Which of the following is her best course of action?
Request assistance from another staff member to help move Barry to the examination table
You are given an employment contract as a medical assistant beginning employment at a new facility. You note that the contract has no provisions for grievance procedures or termination procedures but contains all other information required for a contract to be binding. What should you do?
Request that these two issues be added to the contract before signing
Which of the following statements is not correct about coding HIV positive?
Requesting a confirmatory serology or culture for HIV is sufficient to code HIV positive?
Which of the following statements is not correct about coding HIV positivity?
Requesting a confirmatory serology or culture for HIV is sufficient to code HIV positivity.
Which of the following statements is not correct about coding HIV positivity? Requesting a confirmatory serology or culture for HIV is sufficient to code HIV positivity.
Requesting a confirmatory serology or culture for HIV is sufficient to code HIV positivity.
Which section of the health history form includes questions about and examination (by the practitioner) of all body functions?
Review of systems
Which of the following items is not required for a service to be considered a constitution?
Revision of the initial diagnosis
Which of the following items is not required for a service to be considered a consultation?
Revision of the initial diagnosis
The _____ antigen is a protein first discovered on red blood cells of the Rhesus monkey. It is important for women to know if they are positive or negative for this protein.
Rh
A man staggers into the clinic. He is known to be a heavy cocaine and alcohol user. Part of the clinical data gathered included a urine sample, which is very dark in color. He complains of weakness and has a "small" seizure in the exam room. The practitioner suspects that he may have....
Rhabdomyolysis
Erthroblastosis fetalis is prevented by giving an Rh-negative woman the drug _________, which prevents an Rh-negative mother from making antibodies against the Rh antigen.
RhoGAM
Which plan divides the body into right and left portions?
Sagittal
A parent calls in stating that her 5-year-old son has a fever of 102 degrees and will not eat. What should you do?
Schedule the child for the first available appointment that day
Elysia is a young woman who has just been diagnosed with fibromyalgia. The practitioner asks the medical assistant to provide her with tips to help manage this disorder. The medical assistant should suggest that she...
Seek counseling to help develop better coping skills
Which of the following is appropriate when preparing the room and equipment for an electrocardiogram?
Select a room in which all electrical equipment is turned off
Nathan is in the medical office today complaining of a sore throat and fever. After ruling out strep throat, the practitioner diagnoses a common cold and tells Nathan to take over the counter medications for symptom relief. In which category does Nathan's chief complaint fall?
Self-limited complaint
Nathan is in the office today complaining of a sore throat and fever. After ruling out strep throat, they diagnose a common cold and Nathan to take over the counter medications for symptom relief. In which category does Nathan's Chief complaint fall?
Self-limited complaint
The fluid that is left when all the clotting factors are removed from plasma is called ______.
Serum
Which type of bone is the patella (kneecap)?
Sesamoid
The most likely result of agglutination following a blood transfusion is _______.
Severe anemia
An elderly Chinese woman has been brought to the office by her son. Shana is new at this practice and has never interacted with an elderly Asian woman before. However, she has heard that Asian women defer to male relatives, so instead of addressing the woman, she directs her questions and instructions to the woman's son. What error has Shana made?
Shana stereotyped the woman, who may prefer to speak for herself.
Having a medical practice compliance plan in place
Shows a good-faith effort to be compliant with coding regulations
In which of the following examination positions does the patient sit at the edge of the examination table without back support?
Sitting
Which of the following produces body movement
Skeletal muscle
Which of the following is considered a good indicator of overall health?
Skin
One of the most important telephone skills is saying words correctly, which is called ____.
pronunciation
When a blood vessel is broken, what is the body's FIRST response?
Smooth muscle contraction
Which of the following medical conditions requires immediate medical help?
Snakebite
Showing up for work on time everyday is an example of what type of skill?
Soft skill
Which medical practice model is referred to as a "solo practice"?
Sole proprietorship
When pressed, which of the following should cause the stylus to move up 10mm (10 small squares) and remain there for 0.08 second (2 small squares or 2 mm)?
Standardization control
In order for anatomical terms to be universally understood, it is assumed that the body is in the anatomical position, which is _____________.
Standing upright and facing forward with the arms at the sides and the palms of the hands facing forward.
Which of the following is a characteristic of electronic sphygmomanometers?
Some types also measure pulse and oxygen saturation
enunciation
Speaking clearly and distinctly to help tte person you are speaking to understand you is called
A modifier indicates that
Special circumstances apply to the procedure
Which equipment should the medical assistant provide to the practitioner to examine a patient's lungs and chest?
Stethoscope
Which of the following is not an internal factor that affects the blood pressure?
Stress
Which test is utilized to measure the heart's conduction system during exercise, when the demand for oxygen is increased?
Stress testing
Which of the following is a pen-like instrument that records impulse movement on the ECG paper?
Stylus
In medical terminology, the word part at the end of the word, which alters the meaning of the word root, is the __________.
Suffix
In what position is the skin relative to the muscles?
Superficial (close to the surface of the body)
The position above or close to the head is __________.
Superior
The thoracic cavity is ______ to the abdominal cavity.
Superior (above or close to the head)
A medical assistant should answer all telephone calls using ____.
proper telephone etiquette
Which of the following is characteristic of depression?
Symptoms include difficulty falling asleep, loss of appetite, and loss of energy.
Which term means rapid breathing?
Tachypnea
A mother calls your office about her 8 month old, who is not very active, has a weak cry and has not had a wet diaper for 2 days. This mom is known to make homemade baby food. What advice would be appropriate for the medical assistant to give to this mother?
Take the baby to the local emergency department
What is not considered to be a part of team dynamics?
Taking credit for individual successes
In Swedish massage, which of the following strokes is a percussive stroke?
Tapotement
EPatient requests to discuss abnormal test results
Telephone calls that require the practi tioner's personal attention include which of the following?
Which of the following is not a way to help ensure accurate telephone messages?
Tell the caller the physician will call him or her back
Which of the following vital signs would be taken last for an infant?
Temperature
Which muscle closes the jaw
Temporalis
Which of the following connects muscles to bone
Tendon
An inherited form of anemia in which a defective hemoglobin chain causes microcytic, hypochromic, short-lived red blood cells is _______.
Thalassemia
The first step in the process of assigning a proper code for a neoplasm in ICD-10 is to consult which of the following?
The Table of Neoplasms
calcaneus
The _ , or heel bone is the largest tarsal bone.
phalanges
The _ are the bones of the toes.
ethmoid
The _ bone are between the sphenoid and nasal bones ?
Zygomatic
The _ bone forms the prominence of the cheeks
Temporal bone
The _ forms the lower sided of the skull
Metacarpals
The _ forms the palm of the hand .
clavicle
The _ joins the sternum and scapula.
humerus
The _ joins with the scapula and the radius and ulna
Ulna
The _ joints with the radius and some of the bones of the wrist and is the medial bone of the forearm .
which of these muscles flexes the foot and is commonly called the calf muscle
gastrocnemius
For coding purposes, which of the following is not a complexity level for medical decision making?
general purpose MDM
allergic reactions to latex gloves are
gennerally caused by the latex protein that mixes with the powder
What is the muscular gland at the base of the male urethra?
prostate
A male fluid that alkalinizes the female vagina
prostate fluid
When communicating with non-English-speaking patients during an emergency, you can use __ throughout the process to help them understand you.
gestures
When a patient calls the office for the result of a laboratory test that happens to be normal, you should ____.
give the patient the results if the physician has authorized that normal results may be given out
which of the following muscles moves the thigh
gluteus medius
Incomplete fractures
go through only part of the bone
Incomplete fractures ____.
go through only part of the bone
As part of your patient education about first aid, you should inform patients about the ___ laws, which help protect people who respond, in good faith, to medical emergencies but have no medical training
good samaritan
Symptoms of ___, or low blood sugar, include dizziness, headache, hunger, weakness, rapid pulse, and pallor
hypoglycemia
A drop in body temperature during prolonged exposure to cold is called ____.
hypothermia
Insufficient blood volume in the circulatory system due to injury that causes major fluid loss can lead to ___ shock, which requires immediate emergency care.
hypovolemic
The first thing you should do when answering the telephone is ____.
identify the medical office and yourself
What is the first step in the problem solving process?
identify the problem and define it clearly
Go to the nearest emergency room immediately , preferably by ambulance . "
The appropriate response to triage patient who is experiencing chest pain is-
ask the patient how to pronounce his or her name
The appropriate way to address a patient with a last name that is difficult to pronounce is to
Suggest that he write a letter to the physician and mark it "Personal"
The appropriate way to deal with a caller who refuses to identify himself is to
route the call to the practitioner immediately if possible
The appropriate way to handle an incoming call for a practitioner from another practitioner is to
the message in a file folder marked "Confidential" and place the folder on the physician's desk
The appropriate way to maintain patient confidentiality is to
Which of the following is an accurate statement about a stethoscope?
The bell is best at amplifying low pitched sounds, such as vascular and heart sounds
Schedule an appointment immediately or tell the patient to go to the emergency room
The best way to handle a patient who calls the office in real, distressing pain is to
Which of the following occurs when mismatched blood is given to a patient?
The blood received will be destroyed
hyaline cartilage
The bones of synovial joints are covered with _ and are held together by a fibrous joint capsule.
Which of the following best describes hcps level 2 codes
The codes have five characters: numbers, ladders, or a combination of both
Which of the following best describes HCPS Level II codes?
The codes have five characters: numbers, letters, or a combination of both.
Kyphosis
The condition commonly referred to as humpback is _ .
Denise is being seen today because of blurry vision and pain in both eyes. The physician documents that diabetes has damaged the blood vessels in Denise's eyes, resulting in diabetic retinopathy. How will this diagnosis be coded?
The diabetes is coded first, followed by the retinopathy
Denise is being seen today because of blurry vision and pain in both eyes. The physician documents that diabetes has damaged the blood vessels in Denise's eyes, resulting in diabetic retinopathy. How will this diagnosis be coded? The diabetes is coded first, followed by the retinopathy.
The diabetes is coded first, followed by the retinopathy.
Epiphysis
The expanded end of a long bone is the _ .
Which of the following indicates the LMP?
The first day of the last menstrual period
Identify the medical office and yourself
The first thing you should do when answering the telephone is
Occipital bone
The foramen magnum is in ...
An easy way to remember when an E code is required is if the diagnosis makes you ask "How did that happen?"
if the diagnosis makes you ask "How did that happen?"
long
The humerus is an example of _ bone .
axial
The hyoid bone, which anchors the tongue, is included in the _ skeleton .
Which of the following is not a potential reason for downloading
The insurance carrier does not cover the services included on the claim
Which of the following is not a potential reason for downcoding?
The insurance carrier does not cover the services included on the claim.
Which of the following does not apply to HIPAA requirements?
The medical assistant should be informed of available resources for resolving disputes.
calcium
The most important nutrient for bone growth is _ .
which of the following uses an intense beam of light to cut away tissue
laser surgery
flat
The occipital bone is an example of which type of bone ?
Cortex
The outermost layer of the kidney is the renal.
Which of the following is important when measuring an oral temperature?
The patient must be able to breathe through the nose
Sympathetic Nervous system
The rate of glomerular filtration is controlled mainly by
Pull the patient's chart and billing information
The recommended procedure for handling billing inquiries is to
efficiency in completing two tasks simultaneously
The result of answering the phone while carrying out another task is
Which of the following individuals is most at risk for erythroblastosis fetalis?
The second Rh-positive fetus born to an Rh-negative mother
Ergonomics
The study of the way people work?
Bloodletting for the purpose of reducing the thickness of a person's blood is known as _______ phlebotomy.
Therapeutic
Tina is a 47-year-old patient who has recently begun experiencing dizziness and shortness of breath. She gets frequent headaches. After the initial exam, the physician orders several blood tests. The results of the tests indicate that Tina has polycythemia vera. Which of the following treatment courses would you expect the physician to pursue with Tina?
Therapeutic phlebotomy
Metatarsals
There are 5 of which of this bones per foot ?
Which of the following describes synovial joints?
They are held together by a fibrous joint capsule.
Which of the following is a true statement concerning mercury sphygmomanometer?
They are no longer being manufactured
Which of the following is a characteristic of aneroid sphygmomanometers?
They have a circular gauge for registering pressure
scapula
This bone is thin and flat and is also called the shoulder blade.
Which of the following crutch gait is the best for someone with leg paralysis?
Three-point
Platelets that are important in the blood-clotting process are also called ______.
Thrombocytes
The different views recorded on an electrocardiogram that are produced by the electrical activity of the heart are ____.
leads
Which of the following is an acute infection caused by Staphylococcus aureus?
Toxic shock syndrome
Globulins are plasma proteins that _____.
Transport lipids and some vitamins
The _______ plan divides the body into inferior and superior positions.
Transverse
The shoulder is moved by the ____ muscle
Trapezius
Which of the following conditions requires immediate medical help?
Trouble breathing
Monique is a 79 yr old patient who enjoys being active. Recently however her arthritis is getting worse and she has been having more trouble moving around lately. She tells you that she wants to exercise and stay active, but she is not sure what kinds of exercise she can do now. Which of the following recommendations might you make?
Try swimming or exercising your joints underwater
Which of the following is an example of inversion?
Turning the sole of the foot inward
dial zero to speak to an operator
Two options that should always be included in the menu for an automated voice response unit are instructions for the caller if the call is an emergency and an option to
The cardiovascular system is ____________.
Two or more organs working toward the same goal
If more than one year has passed since the original prescription
Under what circumstances will a pharmacist call to check before dispensing refills?
What statement describes knowledge?
Understanding the "why" of what you are doing
When coding a surgical code, where should you look to be sure you find the correct code?
Use the alphabetic listing of procedures at the back of the CPT manual
In ICD-10, which has combination codes that include the type of diabetes, what code is sued if the type of diabetes is not documented in the medical record and the practitioner cannot be questioned?
Use the code for type 2 diabetes mellitus
In ICD-10, which has combination codes that include the type of diabetes, what should you code if the type of diabetes is not documented in the medical record and the physician cannot be queried?
Use the code for type 2 diabetes mellitus
In ICD-10, which has combination codes that include the type of diabetes, what should you code if the type of diabetes is not documented in the medical record and the physician cannot be queried? Use the code for type 2 diabetes mellitus
Use the code for type 2 diabetes mellitus
When coding a surgical code, where should you look to be sure you find the correct code
Used an alphabetical listing of procedures at the back of the CPT manual
In ICD-9, the common term for the Supplementary Classification of Factors Influencing Health Status and Contact with Health Services is ____.
V codes
Barry is a healthy 32-year-old established patient who has come in for his annual physical exam. When asked if he has any current problems or complaints, he says no. The ICD-9 code for his visit will be found in which of the following code ranges?
V01-V83
Barry is a healthy 32-year-old established patient who has come in for his annual physical exam. When asked if he has any current problems or complaints, he says no. The ICD-9 code for his visit will be found in which of the following code ranges? V01-V83
V01-V83
Jenni is a healthy 24-year-old patient who is in the office today for routine obstetric care. The ICD-9 code for routine obstetric care will be found in which of the following series of codes?
V01-V83
Phillip is in the office today for a pre-employment physical that includes a drug test. In which ICD-9 series will you locate the code for this?
V01-V83
Phillip is in the office today for a pre-employment physical that includes a drug test. In which ICD-9 series will you located the code for this?
V01-V83
Which precordial electrode is located by counting to the fourth intercostal space to the right of the sternum?
V1
Which precordial electrode is placed in the fifth intercostal space, where it intersects an imaginary line drawn straight down the middle of the clavicle?
V4
Which precordial electrode is placed in the fifth intercostal space, directly below the middle of the armpit?
V6
Immunizations are
Vaccines or toxoids that protect susceptible individuals from infectious diseases
Which method of patient data collection does the statement "So let me see if I understand; The pain only occurs at night." represent?
Verbalizing the implied
the nurse assesses the for the spleen which is located in this quadrant
left upper
Diagnosis-related groups, or DRGs, are based on all of the following except ____.
length of hospital stay
Shock
Vinnie receives a call from Mr. Everson, who says his wife is confused. He says she is pale and is feeling faint and sweaty. Mr. Everson also says his wife has a weak, rapid pulse, and her skin is cool and moist . Vinnie should recognize these symptoms as -
Which type of muscle moves contents through hollow organs such as the intestines
Visceral smooth muscle
Snakebite
W hich of the following medical conditions requires immediate medical help?
Which of the following is a special consideration when taking blood pressure in adults?
Wait 15 minutes before taking the blood pressure of a patient who has just exercised
Two of the best players on a middle school soccer team just showed up 15 minutes late for a match. They want to go out on the field immediately, but the coach insists that they warm up and do stretches before joining the game. Which of the following is the nest explanation the coach can give these players about warming up before entering the game?
Warming up and stretching will help prevent injuries during the match
Which of the following is included in the care of an animal bite?
Wash the area and apply an antibiotic ointment and a dry, sterile dressing
ADH & Aldosterone
Water reabsorption amounts vary depending on which two hormones
What is not recommended for maintaining a professional appearance?
Wearing clothes in the latest fashion
Which of the following is part of the procedure for weighing a toddler?
Weighing the parent holding the toddler
An example of a category 2 code is a code used for
Weight reduction counseling
Diagnosis-related groups, or DRGs, are based on all of the following except. length of hospital stay
length of hospital stay
The normal blood pressure for an adult is ____.
less than 120/less than 80
HCS
What are the sheets that must accompany every hazardous chemical?
Medications
What are you least likely to find in an examination room?
Make the message brief and direct
What can you do to make a message concise?
hydrogen peroxide
What disinfectant would least likely be corrosive or require ventilation when in use?
Procedure manual
What document indicates who is responsible for the various types of calls coming into the medical office and how the calls are to be handled?
otoscope
What instrument is used to look inside the ear?
Glass slides
What is a disposable supply?
Frontal bone
What is the anterior bone of the cranium called ?
"You should not use the medication because it may not be helpful."
What is the best response to patient who calls to ask if he or she can use a medication that was prescribed for a previous condition?
loc
level of concienses
the urinary system would not include which of the following
liver
Red bone marrow
What lines the hole of spongy bones ?
otoscope
What may be sanitized and reused without further disinfection or sterilization?
Hazard Communication Standard
What requires that all employees receive workplace hazard training?
Fixative
What supplies is used to preserve a specimen obtained during an exam?
Irregular
What type of bone are vertebrae ?
show empathy and an understanding of the caller's feelings.
When dealing with a patient who is nervous, upset, or angry
To advise the caller that recommendations are based on the symptoms and are not a diagnosis
When dealing with a telephone triage problem, remember
Type of practice
When designing the reception area for a medical practice, the first consideration shohkd be?
consume limited quantities of meat and beer
When educating patients with gout, you should recommend that they _ .
Take a message for the physician
When handling an incoming telephone call regarding a patient progress report , you should-
If the licensed practitioner has authorized in the patient's chart that refills are approved
When is it acceptable for a medical assistant to authorize a pharmacy to refill a prescription?
normal conversational tone
When talking to a patient on the phone use -
Provide patients with the option to reschedule appointments
When the physician is running very late , the receptionist should?
Listen carefully and acknowledge the patients anger
When you answer the phone, you know immediately that the caller is angry. Without identifying herself, the caller begins shouting at you that she had been told that an office visit would cost 79$, but her bill was for 135$. She says the office is discriminating against her by charging her more than the normal amount. How should you handle this call?
Courtesy
When you are respectful of a caller, which of the five Cs of communication do you exhibit?
Clarity
When you receive or place a phone call, your message should be logical and free from ambiguity Which of the following Cs of effective communication does this demonstrate?
the urinary system would not include which of the following?
liver
which of the following is located beneath the diaphragm in the right upper quadrant of the abdominal cavity
liver
Ethmoid bone
Which bone forms part of the floor of the cranium ?
Parietal bone
Which bone make up most of the top and sides of the skull ?
OSHA
Which federal agency produces guidelines for maintaining office cleanliness & the SDS for cleaning solutions?
CTS
Which injury may be caused by repetitive motions using a computer?
Stop smoking
Which lifestyle change should you recommend to a client to help prevent development of osteoporosis ?
Trouble breathing
Which of the following conditions requires immediate medical help?
on which type of wound would staples be used on
a long, deep wound across the leg
A strain is _
a muscle injury that results from overexertion
A strain is ____.
a muscle injury that results from overexertion
Ask if it is a convenient time and if the person has time to talk
Which of the following guidelines should you follow when placing an outgoing telephone call?
"How do I make my child with chickenpox more comfortable?"
Which of the following is an example of a common triage question that a medical assistant might answer?
When talking to a patient on the phone use ____.
a normal conversational tone
Glucose
Which of the following is not a normal component of urine
Tell the caller the physician will call him or her back
Which of the following is not a way to help ensure accurate telephone messages?
Instruct the caller to dial 911 for an ambulance
Which of the following office procedures should be followed if the practitioner is not in the office when an emergency phone call comes in?
which of the following is located beneath the diaphragm in the right upper quadrant of the abdominal cavity?
liver
Chest pain radiating to the arm, shoulder, and jaw
Which of the following symptoms indicates a heart attack?
Call to change an appointment
Which of the following types of telephone calls can a medical assistant resolve?
The humerus is an example of a(n) ____ bone.
long
Which type of bone is located primarily in the arms and legs?
long
Long
Which type of bone is located primarily in the arms and legs ?
Sesamoid
Which type of bone is patella (kneecap) ?
Flat
Which type of bone is primarily located in the skull and rib cage ?
Emergency
Which type of call must be immediately routed to the provider?
Which of the following is part of the care of a severed ear?
Wrap the ear in plastic and place it in ice
What character is used as a placeholder for nonexistent digit in ICD-10 when a 6th or 7th digit is required for code specificity?
X
Which peak flow zone indicates that large airways are beginning to narrow?
YELLOW ZONE
where should a sterile bowl or basin be placed in the sterile field
near the edge of the sterile filed
the client has a superficial cut on her finger the health care provider understands this is
near the surface
messages are transmitted by tissue
nerve
messages are transmitted by____tissue
nerve
Broccoli, Kale and spinach
You plan to teach patients about bone health and diet. Which ... will you recommend that your patient eat regularly ?
What statement describes someone who is experiencing the awakening phase in the stages that lead to burnout?
You realize that your initial expectations were unrealistic
The best response to patients who call to ask if they can use a medication that was prescribed for a previous condition is ____.
You should not use the medication because it may not be helpful
take careful notes
Your first priority when responding to a complaint of an angry patient is to--
Mary was excited at her last visit to find that she is pregnant. She came in for a prenatal checkup today because she wants to take excellent care of herself and her baby. Everything seems fine, and the physician told her to keep up the good work. The ICD-10 code for routine obstetric care will be found in which of the following series of codes?
Z00-Z99
Mary was excited at her last visit to find that she is pregnant. She came in for a prenatal checkup today because she wants to take excellent care of herself and her baby. Everything seems fine, and the physician told her to keep up the good work. The ICD-10 code for routine obstetric care will be found in which of the following series of codes? Z00-Z99
Z00-Z99
Which of the following ICD-9-CM conventions is used around synonyms, alternative wordings, or explanations?
[ ]
Which of the following ICD-9-CM conventions is used around synonyms, alternative wordings, or explanations? [ ]
[ ]
Chemotherapy
_ can be used to treat the Ewing sarcoma family of tumor and osteosarcoma .
Gout
_ is caused by uric acid deposit in the joints.
Counseling codes are used only if _____.
a complete history and physical exam does not occur
which of the following occurs in the maturation phase or healing
a continuous layer of skin cells thickens and pushes off the scab, leaving a scar
Acute abdominal pain in the right upper quadrant that radiates to the back between the shoulder blades is characteristic of
a gallbladder attack
Acute abdominal pain in the right upper quadrant that radiates to the back between the shoulder blades is characteristic of ____.
a gallbladder attack
The information in the patient's chart is ____.
a legal document
The information in the patient's chart is ____.
a legal record of treatment rendered
which of the following cavities are separated by the diaphragm
abdominal and thoracic
which of the following cavities are separated by the diaphragm?
abdominal and thoracic
Symptoms of ingested poison include
abdominal pain, nausea, vomiting, diarrhea, burns in or around the mouth, and drowsiness
Symptoms of ingested poison include ____.
abdominal pain, nausea, vomiting, diarrhea, burns in or around the mouth, and drowsiness
The ovaries or testes are formed in the ______________ ______ of a developing fetus.
abdominopelvic cavity
the term pertaining to the abdomen and chest is
abdominothoracic
Which type of wound occurs when someone slides across gravel during a softball game?
abrasion
A condition that is of sudden onset or that becomes much worse is considered a ______.
acute condition
A condition that is of sudden onset or that suddenly becomes much worse is considered an acute condition
acute condition
A plus sign (+) is used to indicate ___.
add-on codes
which of the following uses glucose to help make atp
aerobic respiration
which muscle is most responsible for movement
agonist
During a patient interview, you note signs of anxiety in the patient. You may be able to help the patient by ____.
allowing him to describe his feelings
As a medical assisting professional what does your attitude allow?
allows you to learn from criticism
All ICD-10 codes begin with an alpha character.
alpha character
The alphabetic Index is organized by the condition, not by the body part in which it occurs.
alphabetic index
Which of the following is not a test performed to diagnose infertility? A. semen analysis B. endometrial biopsy C. hysterosalpingogram D. amniocentesis
amniocentesis
The protective sac around the developing embryo or fetus
amnion
A common medical disorder that is characterized by spasmodic narrowing of the bronchi, causing wheezing, coughing, and shortness of breath is
asthma
The dysrhythmia in which P waves cannot be identified because of rapid multiple electrical signals that fire from areas of the atria other than the SA node is known as
atrial fibrillation
Soft skills are difficult to observe and evaluate because they reflect a person's _______
attitude
Which of the following delays the electrical impulse to give time for the atria to complete contraction and the ventricles to fill?
av node
Your 27 yo female patient has a menstrual disturbance.l Which of the following does she LEAST likely have? a. amenorrhea b. menorrhea c. dysmenorrhea d. metrorrhagia e. menorrhagia
b
which type of scissors is used to remove dressings
bandage scissors
Mrs. Higgins is in the office because of a severe sinus infection, and the physician orders an antibiotic injection. Jerome, the office assistant, prepares the injection, but when Mrs. Higgins sees the needle, she exclaims, "No! You are not going to stick me with that needle!" Jerome replies soothingly, "It's for your own good, Mrs. Higgins" and proceeds to give the shot. Jerome is guilty of ____.
battery
The physician you work for received notice that a patient has filed a lawsuit for a fall in the office that happened over ten years ago. It is likely that this claim will ____.
be barred because it falls outside the statute of limitations
as aging occurs muscle contractions
become slower
which is the appropriate way to create a sterile field
before beginning, disinfect the mayo stand with 70% isopropyl alcohol and allow it to dry
You can help prevent lawsuits by ____.
being a good listener
An example of a behavior that reflects integrity in a medical assistant is _______
being honest
An enlargement of the prostate gland due to normal hormonal changes as a man ages is known as?
benign prostatic hypertrophy
the most commonly used antiseptic for minor aurgery is
beteadine
which of the following muscles moves the forearm
biceps brachiii
Anthrax and smallpox are examples of ___ that are classified as weapons by the CDC.
biologic agent
a small amout of tisse removed from the body for examination under a microscope is a
biopsy specimen
The intentional release of a biologic agent with the intent to harm individuals is
bioterrorism
which of the following occurs during the inflammatory phase of healing
bleeding is reduced as blood vessels in the affected area constrict
If a code description has changed since the last revision of the CPT manual, what symbol is place next to the CPT code?
blue triangle
Osteoporosis
bones gradually become thin in _ .
Maintaining professional _______ means treating patients as clients, without becoming involved in issues unrelated to their healthcare
boundaries
The pulse point that is located in the bend of the elbow is called the ____ pulse.
brachial
What term refers to a fetus in the buttocks or feet-first position?
breech
When teaching patients about bone health and diet, which of the following is recommended that patients should eat regularly?
broccoli
Gland that provides mucus for lubrication of the penis
bulbourethral, or Cowper's
The end result of prolonged periods of stress without relief is often _______
burnout
The ____, or heel bone, is the largest tarsal bone.
calcaneus
The most important nutrient for bone growth is ____.
calcium
In an effort to make a patient feel at ease, you should never____.
call a patient "honey" or "sweetie"
If a patient falls from an examining table and cannot get up,
call for help and do not move the patient until the physician examines him
If a patient falls from an examining table and cannot get up, ____.
call for help and do not move the patient until the physician examines him
Which of the following steps would you include if a patient has ingested poison but is alert and not having convulsions?
call the regional poison control center and follow their instructions
Your role during many emergency situations may be to keep victims or patients and their families and friends ___
calm
Showing concern and appropriate attention for a patient without enabling poor behaviors is an example of _____
caring
You have consulted the index in the CPT and discovered that a dressing for a burn is found in procedure codes 16010-16030. To correctly code the dressing for the burn, you should ____.
check each code in the range to choose the correct code
You have consulted the index in the CPT and discovered that a dresssing for a burn is found in procedure codes 16010-16030. To correctly code the dressing for the burn you should ___.
check each code in the range to choose the correct code
The cardinal symptom of a myocardial infarction is
chest pain
The cardinal symptom of a myocardial infarction is ____.
chest pain
Patients' descriptions of their medical problems is called their chief complaint and are documented at each visit.
chief complaint
When educating the parents of small children, teach them how to __ their home for children of various ages.
childproof
The most commonly reported STI in the United States is?
chlamydia
A condition that is long standing is considered a _____.
chronic condition
A condition that is long-standing is considered a chronic condition
chronic condition
A condition that is long-standing is considered a(n) ____
chronic condition
When charting, the need for ____ makes it essential that you use medical terminology and precise descriptions.
clarity
When charting, the need for ____ makes it essential that you use medical terminology and precise descriptions. conciseness
clarity
ICD stands for "International classification of Diseases."
classification of diseases
The ____ joins the sternum and scapula.
clavicle
which is the appropriate way to cleanse an area before surgery
clean an area at least 2 inches larger than the surgical site
first step in preventing a nonsurgical wound from becomeing infected is
cleaning
The rapid mitosis of a zygote
cleavage
the scissorlike instruments used for cutting nails or thick material are
clippers
The ________ is the female erectile tissue.
clitoris
The fracture pictured here is a(n) ____.
closed fracture
Analysis of the connection between the diagnostic and procedural information on a claim is called _____.
code linkage
A code in which two diagnoses are included in one code is known as a _____.
combination code
A code in which two diagnoses are included in one code is known as a(n) ____.
combination code
A code in which two diagnoses are included in one code is known as a. combination code
combination code
ICD-10 contains many more combination codes than ICD-9, which cuts down the need to use multiple codes for a single diagnosis.
combination codes
Explaining a bill to an irate patient in a tactful, inoffensive manner is an example of good _____ skills
communication
What skill involves careful listening, observing, speaking and writing?
communication skills
Which bone fracture goes entirely across the bone?
complete
The appropriate way for a patient to donate organs upon death is to ____.
complete a uniform donor card
Medical offices usually have a(n) ____ to help minimize the risk of fraud by discovering and correcting coding and billing problems.
compliance plan
one common symptom of rhabdomyolysis is
dark urine
Speaking in such a way as to negatively influence others against an individual is an example of
defamation of character.
The electrical impulses responsible for the cardiac cycle that appear on an electrocardiogram as peaks and valleys are called
deflections
The condition in which the body's fluid intake is not sufficient to meet its fluid needs because of vomiting, excessive heat and sweating, diarrhea, or lack of food or fluid intake is called
dehydration
A patient's diagnosis as established by the physician describes the primary condition for which the patient is receiving treatment
describes the primary condition for which the patient is receiving treatment
If you put a caller on hold and determine it will be a long wait, ____.
offer to call back
After listening to the patient's statements, performing an examination, and evaluating the information received from these sources, the physician establishes a diagnosis that describes the primary condition for which a patient is receiving care
diagnosis
The primary condition for which a patient is receiving care is communicated to the third-party payer through a diagnosis code on the healthcare claim.
diagnosis
The Alphabetic Index is organized by ____.
diagnosis or condition description
The Alphabetic Index is organized by diagnosis or condition description
diagnosis or condition description
Two options that should always be included in the menu for an automated voice response unit are instructions for the caller if the call is an emergency and an option to ____.
dial zero to speak to an operator
this muscle divides the abdominal and thoracic cavities
diaphragm
the muscle separates the thoracic and abdominal cavities
diaphram
the______muscle separates the thoracic and abdominal cavities
diaphram
When taking the blood pressure, the last sound you hear is the ____.
diastolic pressure
the system that breaks down food is known as the system
digestive
a slender, pointed surgical instrument used to enlarge a body opening , such as a tear duct, is
dilator
Pratt uterine instrument is
dilators
Displacement of a bone end from the joint is a
dislocation
Displacement of a bone end from the joint is a ____.
dislocation
The displacement of a bone end from a joint, causing pain, tenderness, and loss of function, deformity swelling, and discoloration, is a ___ and initially requires immobilization.
dislocation
the hip bone joins the end of the thighbone.
distal
the hip bone joins the_____end of the thighbone
distal
The variety of human social structures, belief systems, and strategies for adapting to situations in different parts of the world is referred to as cultural _________
diversity
when working with parents of young children who are at risk of botulism, what is the most important instruction to give them to reduce this risk?
do not use raw fish or food from damaged or building cans of vegetables.
The term res ipsa loquitur refers to cases in which the ____.
doctor's mistake is completely obvious
If a patient remains dissatisfied after discussing a bill, ____.
document all comments and relay the information to the physician
After speaking with a patient on the telephone about a clinical issue, a medical assistant must always ____.
document the conversation in the patient's record
Which animals are likely to be carriers of rabies?
dogs, cats, and raccoons
the major cavity in the back of the body is the _____cavity
dorsal
the major cavity in the back of the body is the cavity
dorsal
the spinal and cranial cavities make up what cavity
dorsal
the spinal and cranial cavities make up what cavity?
dorsal
The proper way to make a correction in a medical record is to ____.
draw a line through the incorrect information so it is still legible, and write the correct information above it
hypothermia
drop in body temperature during prolonged exposure to cold is called
Symptoms of hyperglycemia include
dry mouth, intense thirst, muscle weakness, and blurred vision
Symptoms of hyperglycemia include ____.
dry mouth, intense thirst, muscle weakness, and blurred vision
The ______ __________ is a connection between the pulmonary trunk and the aorta.
ductus arteriosus
The instrument that measures and displays the electrical impulses responsible for the cardiac cycle is a(n) ____.
electrocardiograph
which method uses a needle, probe or loop heated by electric current to destroy target tissue
electrocauterzation
Electrical impulse sensors used to obtain an electrocardiogram are called _
electrodes
What is one effect of good time management?
eliminating the stress of work overload
The product of conception, weeks 2-8
embryo
What is the term for the ability to identify with and understand another persons feelings?
empathy
When a medical assistant working with a terminally ill patient tries to understand how the patient feels about his or her experience without ever going through that type of experience, the medical assistant is showing _________ toward the patient
empathy
the body system that secretes hormones to regulate the bodys activities is the
endocrine
the system that secretes hormones is the
endocrine system
In _____________, the normal uterine lining is found outside of the uterus.
endometriosis
The innermost layer of the uterus
endometrium
The innermost layer of the uterus is the?
endometrium
individual muscle cells are surrounded by which of the following?
endomysium
as changes occur in the musculoskeletal system due to aging which of the following is not likely to occur
endurance of muscle fibers decreases dramatically
Speaking clearly and distinctly to help the person you are speaking to understand you is called ____.
enunciation
The ________ is a tube in which sperm cells mature.
epididymis
the area above the stomach is called
epigastric
which of the following anatomical regions of abdomen lies just distal to the sternum?
epigastric
Blowing the nose too hard, local irritation or dryness, or frequent sneezing can result in a nosebleed, called
epistaxis
this tissue covers the internal and external body surface
epithelial
this tissue covers the internal and external body surfaces.
epithelial
When hypertension is caused by an underlying condition, two codes are required. The first identifies the underlying etiology, or cause, and the second codes the hypertension
etiology
An __ plan for the facility should include maps with escape routes clearly marked.
evacuation
The most frequently used CPT codes are the ____.
evaluation and management codes
Which convention is used in ICD-9 and ICD-10 to indicate that an entry is not classified as part of the preceding code?
excludes
For coding purposes, which of the following is not a level of patient history
expanded detail
Which type of bone fracture occurs most often in children because their bones are still soft and pliable?
greenstick
The fracture pictured here, which occurs most often in children, is a(n) ____.
greenstick fracture
A medical assistant working in a pediatricians office who takes a continuing education class on child development demonstrates
growth
The universal sign of choking is a
hand up to the throat and a fearful look
The universal sign of choking is a(n) ____.
hand up to the throat and a fearful look
the first line of defense against spreading disease is
handwashing
The specific technical and operational proficiencies needed to perform a job in a specific profession are known as _____ skills
hard
The minimum proficiencies necessary to do a job are known as what?
hard skills
If you are uncertain about whether to give particular information to a patient on the telephone, a general principle is to ____.
have the physician return the patient's call
The portion of a sperm cell that contains the genetic information from the biological father is the?
head
In addition to obtaining the length and weight of an infant, you will also measure the ____.
head circumference
Which of the following are symptoms of inhaled poisons?
headache, tinnitus, angina, shortness of breath, muscle weakness, nausea, dizziness
The signs of infection in a wound are
heat, redness, pain, and swelling
The signs of infection in a wound are ____.
heat, redness, pain, and swelling
For which condition would you move the patient to a cool place and remove outer clothing?
heatstroke
Mr. Coral called the office because he was vomiting blood. The medical term for this is
hematemesis
A swelling caused by an accumulation of blood under the skin is a ____.
hematoma
A swelling caused by blood under the skin is a ___, which can be reduced by applying ice immediately after the injury.
hematoma
a selling caused by an accumulation of blood under the skin is a
hematoma
Which subsection of the surgery section include procedures on the spleen and bone marrow?
hemic/Lymphatic systems
what is a kelly
hemostat
which surgical instruments are used to close off blood vessels
hemostats
The section of the health history form that contains information about when the problem started and what the patient has done to treat it is the ____.
history of present illness section
A diabetic coma occurs with very severe ___, in which a patient has too much sugar in the blood.
hyperglycemia
Symptoms of ___, or high blood sugar, include dry mouth, intense thirst, muscle weakness, and blurred vision
hyperglycemia
the are just below the umbilical region is the
hypogastric
the area just below the umbilical region is the
hypogastric
Insulin shock is basically very severe ___, in which the patient has too little sugar in the blood.
hypoglycemia
Your brother has been working in the backyard, trimming bushes and pulling weeds. He was not wearing gloves, and suddenly he comes into the house looking scared and holding his lower arm. He has been bitten by a snake that he thinks was a rattlesnake. You call EMS immediately. Until help arrives, what will you do for your brother?
immobilize his arm and positioning it below heart level.
A wound pictured here, which is clean and has a smooth cut, is a(n) ____.
incision
A wound which is clean and has a smooth cut is an
incision
To ensure reimbursement at the highest allowed level, CPT codes must ____.
include codes and modifiers that reflect the services performed
To ensure reimbursement at the highest allowed level, CPT codes must _____.
include codes and modifiers that reflect the services. Performed
Which of the following conventions is used in ICD-9 and ICD-10 to indicate that the entries following it further define the content of a preceding entry?
includes
Enlarged lymph nodes may be a sign of ____.
infection or a blood cancer
The inability to conceive after trying for 12 consecutive months is termed?
infertility
which of the following would you include in teaching a patient who has had cryosurgery
inform the patient that a large, painful, bloody blister may form
a medical assistant should include which of the following in preparing a patient for cruosurgery
inform the patient that the initial sensation of cold will be followed by a burning sensation
For which accidental injury would you apply ice to the site, 10 minutes on and 10 minutes off, to reduce the pain and swelling?
insect sting
the attachment site for the more movable bone when a muscle contracts is the______________________?
insertion
Adhering to the appropriate code of law and ethics and being honest and trustworthy are characteristics of a person who has _________
integrity
Inaccuracy in linking diagnostic codes and procedural codes will result in all of the following except ____.
internal coding audits
Stimulated by LH to produce testosterone in males
interstitial cells
Testosterone is produced in the ____________ _____ of the testes.
interstitial cells
which of the following are characteristics of epinephrine
it constricts blood vessels and prolongs the action of the local anesthetic
which of the following does not apply to skeletal muscle?
it has intercalated discs
which of the following are characteristics of cardiac muscle?
it has intercalated discs and is self exciting
Which of the following is characteristic of carbon monoxide poisoning?
it is a major cause of inhalation poisoning in the home
which of the following are characteristics of a topical anesthetic
it is applied directly to the skin
which of the followin does not apply to visceral smooth muscle
it is found in blood vessels.
which of the following is true regarding the cardiac muscle?
it is self exciting
which characteristic applies to smooth muscle
it produces peristalsis
an advantage od laser surgery is that
it promotes quick healing and prevents infection
how does a laser cut away tissue
it vaporizes unwanted tissue
A goniometer is used to directly measure what?
joint range of motion
Another term for critical thinking is __________
judgement
Understanding gained through study and experience is called _________
knowledge
a ___ wound is a clean, smooth cut like that from a kitchen knife
laceration
a jagged, open wound in the skin that extends down into the underlying tissue is
laceration
small amounts of atp are produced when pyruvic acid is converted to
lactid acid
the patient states he is having pain in his low back this what region
lumbar
the patient states he is having pain in his low back. this is what region
lumbar
The first priority in caring for a patient with a severe head injury is to
maintain the patient's airway
The first priority in caring for a patient with a severe head injury is to ____.
maintain the patient's airway
which of th following would you include when preparing a room for laser surgery
make sure everyone in the room, including the patient , wears safety goggles
If you receive another call while talking to a patient, the procedure to follow is to ____.
make sure the second call is not an emergency before putting that call on hold
AC interference can be prevented by
making sure lead wires are not crossed and following the contour of the body
An unlawful act or misconduct is ____.
malfeasance
To assign a proper code for a neoplasm in ICD-10, the documentation must state whether it is benign, malignant, in situ, or of uncertain behavior.
malignant
The milk glands of the female breast
mammary glands
which of the following is the duty of the floater in surgery
measure the patient's vital signs during surgery and observe for a reaction to the anesthetic
__________ barrier forms of birth control include the diaphragm, condoms, and the cervical cap.
mechanical
Any situation in which a person suddenly becomes ill or sustains an injury that requires immediate help by a healthcare professional is considered a __ emergency.
medical
proper telephone etiquette
medical assistant should answer all telephone calls using
The process that reduces the number of chromosomes in a cell from 46 to 23
meiosis
the plane divides the body into left and right halves
midsagittal
the_____plane divides the body into left and right halves
midsagittal
The ICD-9-CM was originally created for the classification of patient morbidity sickness and mortality statistics and to provide access for medical research, education, and administration.
morbidity
One of the original reasons for the ICD-9-CM was to classify patient morbidity (sickness) and mortality death statistics.
mortality
a mayo stand is
movable, stainless stell instrument tray on a stand
an early sign of tetanus is
muscle of spasm in the jaw and neck
for which of the following is the use of braces an appropriate treatment?
muscular dystrophy
Which of the following statements about surgical coding for the musculoskeletal system is not true?
musculoskeletal subheadings begin with the foot and toes and work their way up to the head
lifestyle changes of avoiding stress are recommended for patients who have
myasthenia gravis and fibromyalgia
When the blood flow to the heart is reduced as a result of blockage in the coronary arteries or their branches, causing chest pain, shortness of breath, and a feeling of doom, the patient is most likely having a heart attack, also known as a ___, and should call 911 immediately.
myocardial infarction
The muscular layer of the uterus
myometrium
an onychectomy tray is a
nail removal tray
In which position should you place a patient before you begin cardiopulmonary resuscitation?
on the back
Which hormone stimulates uterine contractions for the birth process?
oxytocin
Vital signs include the temperature, pulse, respirations, blood pressure, and ____.
pain assessment
The unusually rapid, strong, or irregular pulsations of the heart that the patient describes as pounding are
palpitations
A rapidly spreading, worldwide influenza outbreak is an example of a ___ illness.
pandemic
The act of giving birth
parturition
duties of the sterile scrub assistant include
passing instruments to the doctor during surgery
When a medical assistant speaks or acts on behalf of the patient in certain circumstances, the medical assistant is acting as a ______________
patient advocate
Telephone calls that require the physician's personal attention include ____.
patient requests to discuss abnormal test results
ask the patient to wait for a corrected statement before sending payment
patient was overcharged for services, the appropriate procedure is to
In charting, subjective data includes the ____.
patient's chief complaint
The outermost layer of the uterus
perimetrium
the____divides muscles into sections called fascicles?
perimysium
The area between the vagina and the anus
perineum
Other words for _______ include perserverance and tenacity.
persistence
Continuing inspite of difficulties, being determined, and overcoming obstacles are characteristics of a person who is ________
persistent
Where on the health history form do you document information taken from the administrative sheet?
personal data
which of the following should you include in prepring a patient for electrocauterization
place a grounding pad somewhere on the patients body
the appropriate way to add instruments to a sterile field is to
place the instrument inside the outer 1 inch of the sterile field
The communication organ between a pregnant woman and the developing embryo or fetus
placenta
Which stage is known as afterbirth?
placental
Possible causes for a wandering baseline are
poor skin preparation, dangling wire, or breathing movement
The result of answering the phone while carrying out another task is ____.
possible errors in message taking
What symbol appears next to a code that appears next to a code that appears out of numerical sequence?
pound sign #
If a male has not been circumcised, the _______ covers the ______ _____.
prepuce; glans penis
All fetal organs are formed by the _______ ____ ______.
primary germ layers
Unlike outpatient coding, which uses the patient's primary diagnosis, hospital coding uses the principal diagnosis, which is the condition that was chiefly responsible for the patient's admission to the hospital.
principal diagnosis
To accomplish several tasks in the most efficient manner, you should first ____ the tasks
prioritize
If a lead does not appear on an ECG tracing, what step should be taken before repeating the tracing?
reconect the wire
To complete the description for a CPT code that has an indented description, you should ____.
refer to the description for the previous CPT code to complete the description
Asking the patient "What do you think about this?" allows the patient to evaluate the situation and form an opinion. This is an example of ____.
reflection
A guideline to follow when an attorney calls the office is to ____.
release information only when the physician has authorized you to do so
When a patient has a stroke in the provider's reception area, it is an essential for the medical assistant to first do what?
remain calm
Which organ systems are the last to develop in a fetus?
respiratory and digestive
Mirroring means ____.
restating what the patient says in your own words
One of your duties in the medical office may be to check and __ crash cart items periodically.
restock
allow for greater access and better view of a surgical site
retractors
surgical instraments used to hold back the sides of a wound or incision for greater access are
retractors
A man staggers into the clinic. He is known to be a heavy cocaine and alcohol user. Part of the clinical data gathered includes a urine sample, which is very dark in color. He complains of weakness and has a "small" seizure in the exam room. The practitioner suspects that he may have
rhabdomyolysis
the nurse identifies the patients appendix may be inflamed if the patient is having pain in which quadrant
right lower
the nurse identifies the patients appendix may be inflammed if the patient is having pain in which quadrant
right lower
the nurse explains to the patient the gallbladder is in the quadrant
right upper
the nurse explains to the patient the gallbladder is in the___quadrant
right upper
The appropriate way to handle an incoming call for a physician from another physician is to ____.
route the call to the physician immediately, if possible
In ICD-9, three-digit categories known as rubrics are used for diseases, injuries, and symptoms.
rubrics
The ____ send(s) out electrical impulses to initiate depolarization.
sa node
Where does the transmission of electrical impulses in the heart begin?
sa node
shape of a blade
scalpels
The best way to handle a patient who calls the office in real, distressing pain is to ____.
schedule an appointment immediately or tell the patient to go to the emergency room.
The appropriate way to remove an insect stinger is to
scrape the skin with a credit card or flat, hard, sharp object
The appropriate way to remove an insect stinger is to ____.
scrape the skin with a credit card or flat, hard, sharp object
A secondary diagnosis is used in addition to the primary diagnosis to describe another condition that is also affecting the patient at the time of the visit.
secondary diagnosis
_________ ___________ is defined as the inability to conceive a child after 12 months of trying after having a previous pregnancy.
secondary infertility
elysia is a young woman who has just been diagnosed with fibromyalgia. the practioner asks the medical assistant to provide her with tips to help manage this disorder the medical assistant should suggest that she_______?
seek counseling to help develop better coping skills
Using an interior room with no windows to take refuge during a tornado is part of the office emergency plan and is referred to as
shelter in place
Vinnie receives a call from Mr. Everson, who says his wife is confused. He says she is pale and is feeling faint and sweaty. Mr. Everson also says his wife has a weak, rapid pulse, and her skin is cool and moist. Vinnie should recognize these symptoms as ____.
shock
When dealing with a patient who is nervous, upset, or angry, ____.
show empathy and an understanding of the caller's feelings.
A personal qualificiation of being an effective and productive medical assistant is?
showing respect to patients
Having a medical practice compliance in place ____.
shows a "good faith" effort to be compliant with coding regulations
The best position for the practitioner to evaluate the patient's ability to fully expand the lungs is the ____ position.
sitting
which of the following produces body movement?
skeletal muscle
The ____ section of the health history form gives the practitioner information about exposure to hazardous substances, sexual practices, and chemical use habits.
social and occupational history
The personal qualifications and behaviors that enhance your your job performance and career prospects are called _____ skills
soft
Personal qualifications or behaviors that enhance an individual's job performance are known as ___________
soft skills
If the patient calls with a billing problem but, in fact, the proper fee was charged, the best approach is to ____.
speak to the physician before responding to the patient
A modifier indicates that __.
special circumstances apply to the procedure
A modifier indicates that ____.
special circumstances apply to the procedure
An instrument used to measure the air taken in by and expelled from the lungs is the
spirometer
Jamal fell on the playground and was brought to the doctor's office complaining of pain in his wrist. X-rays do not show a fracture, so you apply a __ to the wrist to provide support without rigid immobilization.
splint
An injury characterized by partial tearing of a ligament that supports a joint is a
sprain
An injury characterized by partial tearing of a ligament that supports a joint is a ____.
sprain
Whenever you administer first aid and emergency treatment, you should always follow ___ and assume that all blood and body fluids are infected with blood borne pathogens.
standard precaution
Your first priority when responding to a complaint of an angry patient is to ____.
stay calm and try to pacify the caller
the_____muscle moves the head
sternocleidomastoid
Alternating euphoria and apprehension is an effect of ____.
stimulants
Which of the following lifestyle changes should be recommended to patients to help them prevent osteoporosis?
stop smoking
Mr. Jamison complains of back pain. He said he has been moving and carrying heavy boxes. You suspect he has a back ___ due to overexertion.
strain
In emergency situations, patients and their families are under a great deal of ___; it is important to understand that people react differently in these situations.
stress
In ICD-10, each category in the Tabular List has 3 characters, and each subcategory has 4 or 5 characters, with the final code consisting of up to 7 characters.
subcategory
A written court order addressed to a specific person, requiring that person's presence in court at a specific time, is a(n) ____.
subpoena
A court order to produce documents is ____.
subpoena duces tecum
Additional terms that are needed to select correct codes are indented after the main term in the Alphabetic Index. These terms are called subterms
subterms
When arranging a conference call among physicians, ____.
suggest several time slots so everyone is available
The appropriate way to deal with a caller who refuses to identify himself is to ____.
suggest that he write a letter to the physician and mark it "Personal"
When a physician does not document an exact diagnosis, outpatient coding rules require that unclear diagnosis be coded using the symptoms that lead the patient to seek care, until an absolute diagnosis is made
symptoms
When taking blood pressure, the first tapping sound you hear is the ____.
systolic pressure
The diseases and injuries in the tabular List of the ICD are organized into chapters according to the source or body system.
tabular
When handling an incoming telephone call regarding a patient progress report, you should
take a message for the physician
a mother calls your office about her 8 month old who is having difficulty swallowing, is vomiting seems weak and has not had a wet diaper for 2 days. this mom is known to serve the baby canned vegetables because she believes that fresh vegetables are too expensive in her neighborhood. what advice would be appropriate for the medical assistant to give to this mother?
take baby to the local emergency department
Working well with others in the best interest of completing a job is known as _________
teamwork
Zeke is a medical assistant at Bedford Clinic. His primary job responsibility is working with Dr. Garcia, But Dr. Garcia is currently on vacation, so Zeke's duties are light today. He notices that the two medical assistants in the reception area are swamped with work, so he offers to lend a hand. Zeke is exhibiting what professional behavior?
teamwork
which is a correct properative instruction for a patient who is scheduled for a minor surgical procedure in the doctors office
tell the patient to bring someone to drive them or her home
The ____ forms the lower sides of the skull.
temporal bone
which muscle closes the jaw?
temporalis
which of the following connects muscle to bone?
tendon
Modifiers to CPT codes indicate __.
that some special circumstance applies to the service
Modifiers to CPT codes indicate ____.
that some special circumstance applies to the service
To use the form of treatment believed to be best for the patient, to refrain from harmful actions, and to keep a patient's private information confidential are part of ____.
the Hippocratic Oath
To begin the process of assigning a proper code for a neoplasm in ICD-10, you first consult the Table of Neoplasms
the Table of Neoplasms
the shoulder is moved by the_________muscle?
trapezius
The Tabular List is mainly organized by the body system involved
the body system involved
The tabular list in mainly organized by _________.
the body system involved
In a greenstick fracture,
the bone is bent, but only one side is fractured
In a greenstick fracture, ____.
the bone is bent, but only one side is fractured
In a comminuted fracture,
the bone is broken in several fragments
In a comminuted fracture, ____.
the bone is broken into several fragments
In both ICD-9 and ICD-10, the convention code first underlying disease means ____.
the code may not be used as the first code
In both ICD-9 and ICD-10, the convention code first underlying disease means the code may not be used as the first code
the code may not be used as the first code
Which of the following best describes HCPS level II codes?
the codes have five characters: numbers, letters, or a combination of both
The Proliferation phase of healing is charcterized by
the development of new tissue
The main symptom of a choking emergency is
the inability to speak
The main symptom of a choking emergency is ____.
the inability to speak
A phone call regarding the side effects of a medication can be answered by ____.
the nurse practitioner
what part of the sterile field is considered contaminated
the outer 1 inch
debridement is
the surgical removal of debris or dead tissue from the wound
which of the following is a problem related to latex gloves
there is an increased incidence of latex allergy with latex gloves among health-care workers
which of the following are characteristics of absorbable sutures
they are made of catgut and do not require removal after the wound has healed
characteristics of nonabsorbable sutures
they must be moved after substantial healing has taken place
the heart is located in the
thoracic cavity
temporal bone
thought which bone does the external auditory meatus run ?
For reporting purposes, CPT considers a patient "new" if the patient has not received professional services within the past ____ year(s).
three
For reporting an evaluation and management code, CPT considers a patient to be "new" if the patient has not received professional services from any provider in the medical practice within the past ___.
three years
People who are the highest achievers both personally and professionally are generally those who use ______ management techniques routinely
time
Using ______ skills will help the medical assistant reduce stress and accomplish more during the hours of a workday.
time management
Two aspects of being organized are _____ and _____
time management and prioritizing
When dealing with a telephone triage problem, remember ____.
to advise the caller that recommendations are based on the symptoms and are not a diagnosis
why do you need to check the date and sterilization indicator on an instrument pack prior to opening
to avoid putting the patient at risk for postoperative infection
A civil wrong committed against a person or property that causes physical injury or damage to someone's property or that deprives someone of his or her personal liberty and freedom is called a(n) ____.
tort
Monique is a 79-year-old patient who enjoys being active. Recently, however, her arthritis is getting worse, and she has been having more trouble moving around lately. She tells you that she wants to exercise and stay active, but she is not sure what kinds of exercise she can do now. Which of the following recommendations might you make?
try swimming or exercising your joints underwear
Which form of contraception requires surgery?
tubal ligation
The ____ joins with the radius and some of the bones of the wrist and is the medial bone of the forearm.
ulna
the term for the area around the navel is
umbilical
the term for the area around the navel is:
umbilical
the term pertaining to the navel is
umbilical
Carries oxygenated blood to the developing fetus
umbilical cord
the system that controls excretion of fluid waste is the
urinary system
what is the appropriate way to perform a surgical scrub
use an orange stick to clean inder your fingernails, and rinse your hands again
Learning the telephone triage process includes ____.
using the office's written guidelines for commonly asked questions
In ICD-9, the common term for the Supplementary Classification of Factors Influencing Health Status and Contact with Health Services is v codes
v codes
In ICD-9, v codes identify encounters for reasons other than illness or injury and can be used either as a primary code for an encounter or as an additional code.
v codes
In a _________, the vas deferens are cut and tied.
vasectomy
the major cavitiy in the front of the body is the cavity
ventral
the major cavity in the front of the body is the ____cavity
ventral
Which of the following is a life-threatening dysrhythmia that results in no cardiac output?
ventricular afibriation
The most common cause of cardiac arrest, during which the heart's rhythm becomes chaotic and the heart does not pump blood, is called
ventricular fibrillation (VF)
Before placing an outgoing telephone call to a patient, you should ____.
verify the correct phone number
Lubricating glands of the vagina
vestibular, or Bartholin's
which type of muscle moves contents through hollow organs such as the intestines?
visceral smooth muscle
Bone density can be increased by ____.
walking
Two of the best players on a middle-school soccer team just showed up 15 minutes late for a match. They want to go out on the field immediately, but the coach insists that they warm up and do stretches before joining the game. Which of the following is the best explanation the coach can give these players about warming up before entering the game?
warming up and stretching will help prevent injuries during the match
According to the CDC, a biologic agent that is easy to disseminate, has a high potential for mortality, can cause a public panic or social disruption, and requires public health preparedness is classified as a
weapon
An example of Category II code is a code used for ___.
weight reduction counseling
Fontanels
what structure allow the infant's skull to be somewhat moldable to assist with delivery through the birth canal ?
the atlas pivots around the axis
when you turn your head _ .
