Mod 1-4

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Which of the following would the medical provider expect a patient with AIDS to have?

Decreased lymphocytes

In anatomical position the body is _________________.

Standing with arms at the sides and palms facing forward.

Another name for weight traction is

Static

The _____ muscle moves the head

Sternocleidomastoid

Modifiers to CPT codes indicate

That's some special circumstances applies to the service

In Fowler's position, the patient lies ____.

on the back with the head of the examination table elevated

What is the correct position to place a patient in after ingestion of a poison?

on the left side

The process of ovum formation

oogenesis

in order to get tetanus, a person must have a(n)

open wound, usually from a puncture by a contaminated object

edges of an incision that are approximated

protect the area from contamination and minimize scab and scar formation

The purpose of the appendixes of the ICD-9 manual is to ____.

provide helpful research and technical information

Which of the following personal qualifications is necessary for the overall efficiency of the medical facility?

willingness to work as a team member

Another name for terminating care of a patient is _____.

withdrawing from a case

Employers look for employees whose professional behaviors produce a good _______ ethic

work

What character is used as a placeholder for a nonexistent digit in ICD-10 when a 6th or 7th digit is required for code specificity? x

x

How often are the ICD codes updated?

yearly

ICD codes are updated yearly

yearly

The ____ ___ makes new bloods cells for the fetus.

yolk sac

A disadvantage of communicating by telephone is that ____.

you cannot see the caller's visual signals such as body language or facial expression

When you encounter the word see in the Alphabetic Index, you know that ____.

you must look in another category to find the correct term

bone infections

Bone scan can be used to diagnose cause of _ .

ligaments

Bones are held together by tough, cord-like structures called _ .

What is not one stage that leads to burnout?

Boredom phase

Which of the following statements is not true about E codes? E codes are always the primary or first diagnosis listed.

E codes are always the primary or first diagnosis listed.

The purpose of the appendixes of the ICD-9 manual is to provide helpful research and technical information

provide helpful research and technical information

When you encounter the word see in the Alphabetic Index, you know that _______.

you must look in another category to find the correct term

Pulmonary function tests are useful in monitoring which condition?

Chronic obstructive pulmonary disease

Which of the following patients would most likely have an alpha fetoprotein test?

35-year-old female in her 2nd trimester of pregnancy

Which of the following is a temperature of 98.6 F converted to Celsius?

37 C

Jeremy is a 44-year-old patient who has been diagnosed with mitral regurgitation. He has been having some shortness of breath lately, so today he is having an echocardiogram to evaluate whether the condition has worsened. The ICD-9 code for Jeremy's procedure today is found in which of the following series of codes?

390-459

what is the appropriate was to don sterile gloves

opent he inner wrapper by the flaps and make sure the cuffs of the gloves are closest to your body, with the fingers pointing away

When using pulse oximetry long-term, you should move the sensor to a new site every _

4 HOURS

About how much blood does the average adult body contain?

4 to 6 liters

A newborn is described as a neonate until it reaches the age of?

4 weeks

At what age should most women start having yearly mammograms, according to the American Cancer Society and National Cancer Institute?

40

the liver is best describe as a(n)

organ

The usual ratio of the pulse rate to the respiration rate is ____.

4:1

Which of the following best describes the CPT code format

5 digit numeric code

Which of the following best describes the CPT code format?

5 digit numeric codes

the liver is best described as a(n)

organ

Dr. Moore is scheduled to perform a routine removal of a mole from Ralph's left shoulder under local anesthesia. Dr. Moore has injected the local anesthetic and is about to begin the procedure when Ralph suddenly has a panic attack and states, "I just can't handle this!" Dr Moore halts the procedure. When you code for this procedure, which of the following modifiers will you use?

52: reduced services

The CPT is updated and new codes are provided for use beginning ____.

annually on January 1

Which of the following examination methods is the process of listening to body sounds?

Auscultation

The CPT is updated and new codes are provided for use beginning ___.

annually on January 1st.

which of the following is a muscle that produces movement opposite to the prime

antagonist

FSH and LH are released by the ________ _________ _____.

anterior pituitary gland

which of the following attaches muscles to each other?

aponeurosis

The first impression the medical assistant will make on patients, coworkers and providers is their __________

appearance

a wound will heal better if the edges are brought close together or

approximated

Which of the following is a record of the waves of electrical impulses responsible for the cardiac cycle?

ELECTROCARDIOGRAM

An ___ system is a network of qualified emergency services personnel who use community resources and equipment to provide emergency care to victims of injury or sudden illness.

EMS

A rigid external dressing, usually made of plaster or fiberglass and molded to the contours of the body part to which it is applied is a

cast

when muscles have build up of lactic acid, this_______?

causes muscle fatigue

To ensure reimbursement at the highest allowed level, CPT codes must

Include codes and modifiers that reflect that Services performed

Individual muscle cells are surrounded by which of the following

Endomysium

As changes occur in the musculoskeletal system due to aging, which of the following is NOT likely to occur

Endurance of muscle fibers decreases dramatically

Which of the following conventions is used in ICD-9 and ICD-10 to indicate that the entries following it further define the content of a preceding entry?

Includes

Which of the following conventions is used in ICD-9 and ICD-10 to indicate that the entries following it further define the content of a preceding entry? Includes

Includes

Which of the following is this fracture?

Incomplete fracture

Which of the following does not apply to visceral smooth muscle

It is found in blood vessels

Which of the following is the appropriate way for the medical assistant working in a physician's office to leave a message for patients at their place of employment?

Leave a message that the patient's doctor's office is calling

Parasitic infections can be controlled by which of these WBCs?

Eosinophils

The granules in the cytoplasm of granulocytes include neutrophils, _________, and basophils.

Eosinophils

Your male patient has an infection that is not an STI. Which of the following is most likely the problem?

Epididymitis

Keeping a binder or electronic file with sections for assignments, notes, syllabus, and instructor and student contact information is an example of being _______

organized

groups of tissues that work together to perform a specific function are

organs

the attachment site for the less movable bone when a muscle contracts is the

origin

One minute or about eight rings

How much time should you allow for a patient to answer when you place a phone call?

daily

How often should you discard a 10% bleach solution?

How many E codes can be used with a single diagnosis code?

as many as necessary

Before putting a caller on hold, ____.

ask the caller to state the purpose of the call

summarize the details of the call to ensure understanding by both you and the patient

When a call with a patient is long or comp icated,

give the patient the results if the physician has authorized that normal results may be given out

When a patient calls the office for the result of a laboratory test that happens to be normal, you should

The appropriate way to address a patient with a last name that is difficult to pronounce is to ____.

ask the patient how to pronounce his or her name

If a patient was overcharged for services, the appropriate procedure is to ____.

ask the patient to wait for a corrected statement before sending payment

When the blood supply to the brain is impaired, a person may suffer a stroke or

cerebrovascular accident (CVA)

The neck of the uterus

cervix

To which organ does the term effacement apply?

cervix

Bones gradually become thin in ____.

osteoporosis

The procedure for obtaining a specimen from a victim of a crime, identifying the specimen correctly, keeping it under uninterrupted control of authorized personnel, and ensuring that the specimen has not been altered or replaced is called establishing

chain of custody

which step helps prevent a latex glove allergy

change gloves more frequently

which would you include in a patients postoperative wound are instructions

change the dressing if it becomes wet, dirty, or soaked with blood

Medical offices usually have a(n) ______ to help minimize the risk of fraud by discovering and correcting coding and billing problems.

compliance plan

which of the following is part of the surgical asepsis

complpete elimination of all microorganisms

The ability to learn, retain, and process information is ________

comprehension

A ___ is a jarring injury to the brain and is the most common type of head injury.

concussion

Which of the following is a jarring injury to the brain

concussion

The medical provider performs general physical examinations to ____.

confirm the patient's overall state of health and provide baseline values for vital signs and mensuration

tendons are a type of

connective tissue

tendons are type of

connective tissue

if a sterile field becomes wet

consider it contaminated and redo the sterile field

After you decide on the appropriate CPT codes for a procedure you should

consult Appendix A in the CPT to check for applicable modifiers

Which would is a closed wound with bruising?

contusion

Closed wounds are often called

contusions

Closed wounds are often called ____.

contusions

The list of abbreviations, punctuation, symbols, typefaces, and instructional notes that appears at the beginning of the ICD and provides guidelines for using the code set are called conventions

conventions

Which structure releases progesterone to increase the vascularity of the uterine lining?

corpus luteum

An easy way to remember when an E code is required is ____.

If the diagnosis makes you ask "How did that happen"

When coding CPT procedures, an add-on code will describe

other procedures done in addition to a main procedure

The monthly release of a mature ovum from an ovary

ovulation

Which of the following diagnostic tests would LEAST likely be performed on a male urologic patient? A. Colposcopy B. testicular biopsy c. semen analysis d. urinalysis e. cytoscopy

A

Which of the following is NOT a practice of preventative medicine? a. biopsy b. colonoscopy c. mammogram d. immunization e. pap smear

A

surgical instrument used to explore wounds or body cavities and to locate or clear blockages

probes

Wearing an approved uniform that is clean and pressed is part of maintaining a ________ appearance

professional

which should you do after you have applied the antiseptic

cover the area with a sterile, fenestrated drape, from front to back

what is the appropriate way to pour sterile solution into a sterile bowl

cover the label on the bottle with the palm of your hand to keep the label dry

As part of the team, the medical assistant may be required to check the emergency supplies and equipment on the

crash cart

which of the following is a protein that sores phosphate groups for use by ATP?

creatine phosphate

You are having lunch with friends at a local restaurant. Suddenly, you notice someone at the table next to yours putting his hands up to his throat. He has a fearful look on his face. Which of the following is the appropriate first action to take?

ask the person if he or she is choking

Guidelines for dealing with a salesperson on the phone include ____.

asking the salesperson to send you information

The first thing you should do in a patient emergency is to __ the situation and surroundings to determine whether it is safe for you to assist.

assess

The physician's diagnosis or impression of the patient's problem is the ____.

assessment

When you prioritize your work for the day, you use ______ thinking skills to determine which are the most important tasks and which are less important

critical

What skill includes quickly evaluating circumstances, solving problems and taking action?

critical thinking

What are key strategies for ensuring your success as a medical assistant?

critical thinking, time management, and stress management

See is an example of a cross reference . If it appears after a main term, you must look up the term that follows the word see in the index.

cross reference

which method uses extreme cold or destroy unwanted tissue

cryosurgery

______________ is the term for undescended testicles.

cryptorchidism

Patients from different ______ may not be familiar with the medical examination and what to expec

cultures

which of the following is used for scraping tissue

curettes

cells do not include which of the following

cystoplasm

A medical assistant demonstrates _____ when deciding that an unscheduled patient, with chest pain should see the provider before a scheduled patient

professional judgement

Eight-year-old Geri climbed the oak tree in her back yard to rescue her cat, who had climbed the tree but could not get back down. Unfortunately, Geri slipped and fell out of the tree and hurt her arm. The lower arm is bent at an odd angle and the bone is visible. The physician diagnoses an open fracture and orders X-rays of the lower arm. Where will you locate the ICD-10 code for this?M00-M99

M00-M99

Which of these is a component of an acceptable maneuver for spirometry?

MINIMUN 6 SECONDS

cells do not include which of the following

cytoplasm

A patient's diagnosis for a visit, as established by the practitioner, ______.

describes the primary condition for which the patient is receiving treatment

Which of the following results in a flat line on the ECG tracing?

detached loosed wires

A medical assistant who completes all work and documents all of the day's activities before leaving for the day is demonstrating _______

professionalism

which condition puts a patient at risk for wound-healing problems

diabetes mellitus

Which of the following is an example of a common triage question that a medical assistant might answer?

"How do I make my child with chickenpox more comfortable?"

When a patient with the flu describes how he/she is unable to sleep, the empathic medical assistant responds with?

"I know how the flu can disrupt sleep

What connects the pulmonary trunk and the aorta in the developing fetus?

ductus arteriosus

A 19-year-old college student is seen in the office due to severe sunburn. The physician has asked you to provide patient education on preventing sunburn in the future. Which of the following statements should you include in your teaching?

"Avoid sunbathing between 10:00 a.m. and 2:00 p.m."

The appropriate response to a triage patient who is experiencing chest pain is ____.

"Go to the nearest emergency room immediately, preferably by ambulance."

Kelley has been diagnosed with HIV, and has agreed to allow you to inform her current and former partners. The first few calls go well, but when you call Paul, he demands to know who is spreading ugly rumors about him. Which of the following is an appropriate response?

"I'm sorry, that information is strictly confidential."

Jose, an 11-year-old child, was involved in a serious automobile accident and has lost a lot of blood. The emergency physician tells his mother that he will need a blood transfusion. The mother becomes frantic, saying that Jose has a "rare" blood type, AB, and she doesn't know if they will be able to match it. What would be the physician's BEST response to Jose's mother?

"Most people with type AB blood can receive blood from any blood type"

Mrs. Jefferson has visible deformities in the fingers on both hands, and she says her fingers hurt most of the time. The practitioner has diagnosed rheumatoid arthritis. Mrs. Jefferson confesses that she does not know much about this disorder and asks what causes it. What should the medical assistant tell her?

"Rheumatoid arthritis is an autoimmune disease; the body's immune system attacks the joints."

Mrs. Worth is calling for the result of the CEA (cancer marker) test she had. Georgia, a new administrative medical assistant, looked up the record and discovered that the result is abnormal. Georgia asks you what she should tell Mrs. Worth. What should you tell Georgia

"Tell Mrs. Worth that the physician will call back with the results."

Which of the following statements indicates that the parents of a 12-month-old, named Ian, understand the importance of safety for their child?

"We put locks on all the cabinets to keep Ian from opening them."

A mother calls and informs you that her son has a deep dog bite. Your response should be ____.

"Your son needs immediate medical help."

Which convention is used in ICD-10 and ICD-9 to set off nonessential or supplementary terms that do not affect the code?

( )

Which convention is used in ICD-9 and ICD-10 to set off nonessential or supplementary terms that do not affect the code? ( )

( )

Which convention is used in ICD-9 and ICD-10 to set off nonessential or supplementary terms that do not affect the code? ( )

( )

The structure in a fetus that allows most of the blood to bypass the liver is the?

ductus venosus

In your work as a medical assistant, you will probably encounter ___ emergencies that may result from drug or alcohol abuse, spousal abuse, child abuse, or elder abuse.

psychosocial

The recommended procedure for handling billing inquiries is to ____.

pull the patient's chart and billing information

Being on time for work everyday is the professional behavior of _____

punctuality

A person incurring a __ wound, will need a tetanus toxoid immunization if he has not had one in the past 7 to 10 years.

puncture

The appropriate way to maintain patient confidentiality is to ____.

put the message in a file folder marked "Confidential" and place the folder on the physician's desk

Which of the following represents the time it takes for the ventricles to contract and recover, or repolarize?

q-t interval

Striving for excellence in doing your job and having pride in your performance contributes to excellent work ____________

quality

Adult height should be measured to the nearest ____.

quarter of an inch

" Exercise will help you keep the condition from become worse . "

... nagging lower back pain....diagnosis lordosis...Which suggestion would be most helpful ?

Ewing sarcoma family of tumor

... primarily affects bones and occurs mostly in Caucasians from 10 - 20 yrs of age .

Periosteum

... surrounds the diaphysis .

Articular cartilage

.... covers the _ of long bone .

victims of __ may be of any age and either gender, although more than 90% are women; for these patients, you should provide privacy and limit the number of people who ask questions.

rape

Hyperpnea is ____.

rapid and deep breathing

Tachypnea is ____.

rapid breathing

What are symptoms of absorbed poisons?

rash, swelling, burning eyes, headache, fever, abnormal pulse or respirations

A ___, or convulsion, is a series of violent and involuntary contractions of the muscles; it is usually related to brain malfunctions that can result from diseased or injured brain tissues.

seizure

Osteosarcoma

...being seen today because of severe pain in ... lower left leg. On examination...the leg is swollen...can walk on it but ...walking or moving the leg in any way makes the pain much worse . Which disorder or disease would you expect the physician to test ?

Metatarsals

...forms the front of the foot.

If you show _____, other people feel you know what you are doing, which puts them at ease

self-confidence

" Rheumatoid arthritis an autoimmune disease; the body's immune system attacks the joint. "

...has visible deformities in the fingers of both hands and ... fingers hurt most of the time. The diagnosis rheumatoid arthritis...does not know much about the disorder and ask what causes it. What should you tell ... ?

Knowing what you know and what you don't know is part of being _______

self-confident

The area within the testes responsible for sperm production

seminiferous tubules

The appropriate way for a physician to terminate the care of a patient is to ____.

send the patient a certified letter

A massive, widespread infection that affects the ability of the blood vessels to circulate blood results in __ shock.

septic

When a call with a patient is long or complicated, ____.

summarize the details of the call to ensure understanding by both you and the patient

the stomach is to the large intestine

superior

the stomach is_____to the large intestine

superior

Which of the following is an acute infection caused by Staphylococcus aureus?

toxic shock syndrome

"The patch" is a ___________ method of contraception.

transdermal

In ICD-9, with which of the following code ranges can E codes be used? 001-V84.4

001-V84.4

In ICD-9, with which of the following code ranges can E codes be used?

001. V84.4

Pulse is measured as the number of times the heart beats in ____.

1 minute

as part of the surgical room cleanup, clean the counters, examining table, and trays with

10% chlorine bleach solution

processing pecimens for laboratory examination

10% formalin solution

When you encounter the word see in the Alphabetic Index, you know that you must look in another category to find the correct term

you must look in another category to find the correct term

Which of the following is the normal range for an infants heart rate per minute?

100-160

The normal adult range for respirations per minute is ____.

12-18

Salmon

.. an elderly patient whose bone density test indicate ... mild osteoporosis ... asked you ... about bone-healthy foods. Which ... fish will you recommend ?

carpals

... are bones of the wrist .

They are connected by short fibers

... describes fibrous joints .

They are held together by fibrous joint capsule

... descries synovial joints.

Epiphyseal disk

... is defined as the plate of cartilage at the end of a bone that is necessary for the bone to continue growing .

Reduce meat and beer in diet

... is recommended treatment for gout .

Which of the following is an incorrect or untrue statement regarding child abuse and/or neglect? a. report only cases of child abuse and/or neglect that you are sure occurred b. unexplained bruises may be a sign c. risk factors include young parents, single parent, financial problems, and family stress d. interventions can lower the rate of child abuse e. signs of abuse and neglect are not just physical

A

Which of the following patients is most likely to suffer from urinary incontinence a. 78 year old female with prolapsed uterus b. 65 year old male with nocturia c. 76 year old female taking 12 different medicaitons and 2 over the counter supplements d. 68 year old male with history of alcoholism e. 82 year old patient who uses a walker for ambulation

A

Which of the following vital signs would be taken last for an infant? a. temperature b. blood pressure c. pulse d. respiration e. pain assessment

A

You are to collect a urine specimen on an infant in diapers. Which of the following questions would you LEAST likely ask the parents? a. has your baby experienced enuresis b. how many diapers are wet each day c. does the baby have diaper rash d. does your baby cry when she wets her diaper e. has your baby had a fever

A

You will experience on going assessment of you professional behaviors in all environments except for what?

your favorite hobby

A cell formed by a fertilized ovum

zygote

How many codes are required for an injection of a vaccine?

2

How many codes are required for an injection of vaccine

2

How many codes are required for giving a patient an injection of a vaccine

2

The union of the nucleus of an ovum and the nucleus of a sperm to create one nucleus containing 46 chromosomes results in a?

zygote

Which of the following ICD-9-CM conventions is used around synonyms, alternative wordings, or explanations.

{}

Which of the following ICD-9 and ICD-10 conventions encloses a series of terms, each of which is modified by the statement that appears to the right of it?

}

Dr. Breckell is scheduled to perform a cyst removal on Haley's right hand. After he begins the procedure, he notices that the cyst is much larger than anticipated and is involved with nerves and ligaments in the right thumb. Complete cyst removal takes 30 minutes longer than expected. Which modifier would you use to describe this special circumstance?

22: Increased Procedural Services

Dr. Breckell is scheduled to perform a cyst removal on Haleys right hand. After he begins the procedure, he notices the cyst in much larger than anticipated and is involved with nerves and ligaments in the right thumnb Complete cyst removal takes 30 minutes longer than expected. Which modifier would you use to describe this special circumstance?

22: Increased Procedural Services

A pregnant patient, Molly Holiday, has started feeling the movement of her baby. What is her current stage of pregnancy?

2nd trimester

What is the maximum number of modifiers that can be used per CPT code

3

How many characters are present in ICD-10 codes 3 to 7

3 to 7

How many characters are present in ICD-10 codes?

3 to 7

For reporting purposes, CPT considered a patient new if the patient has not received Professional Services within the past blank years

3 years

Which of the following is the normal range for respirations per minute in an infant?

30-60

Plasma makes up what percentage of the blood?

55%

To find the ICD-9 code for anesthesia for surgery to correct a benign prostatic hypertrophy (BPH), you will look in which series?

580-629

The postnatal period is the __ week time frame after birth.

6

Which of the following is considered a normal WBC count?

6,700 cells

Respiration is the number of times a patient breathes in ____ seconds.

60

Which of the following is the normal range for an adult heart rate per minute?

60-100

About how many codes does the ICD-10-CM contain? 68,000

68,000

About how many codes does the ICD-10-CM? Contain?

68,000

A pH of _____ is neither an acid nor a base.

7

A tetanus toxoid is administered for an animal bite if the patient has not received one in the last

7 to 10 years

A tetanus toxoid is administered for an animal bite if the patient has not received one in the last ____.

7 to 10 years

Ellie was playing softball with some friends and was accidentally hit on the nose with a baseball bat when a player on the other team swung at a wild pitch. After examining her nose, the physician tells her that her nose is broken and ordered a complete radiologic examination of the nasal bones. Where will you locate the ICD-9 code for this?

800-999

The normal adult oral temperature is ____.

97.8-99.1

Which of the following ICD-9-CM conventions is used in the Tabular List after an incomplete term that needs one of the terms that follow to make it assignable to a give category?

:

Which of the following ICD-9-CM conventions is used in the Tabular List after an incomplete term that needs one of the terms that follow to make it assignable to a given category? :

:

Immunizations are a. vaccines or toxoids that protect susceptible individuals from infectious diseases b. never given to a child who has minor cold symptoms c. kept at room temperature d. administered even if contraindications are present e. recorded in the patient's chart only

A

Which of the following ICD-9 and ICD-10 conventions encloses a series of terms, each of which is modified by the statement that appears to the right of it? }

}

Which of the following ICD-9 and ICD-10 conventions encloses a series of terms, each of which is modified by the statement that appears to the right of it? }

}

Difficult or painful breathing is called ____.

dyspnea

Which of the following populations is MOST affected by sickle cell anemia?

African americans

If you cannot give your undivided attention to a caller because of an emergency in the office, ____.

explain that you are handling an urgent matter and offer to call back

Which of the following delays the electrical impulse for muscle contraction, giving the atria time to contract completely and fill the ventricles with blood?

AV NODE

include in the care of a patient who has electrocauterization

explain to the patient that a scab or crust generally forms over the area

the______muscle moves the abdominal wall?

external oblique

At the end of a shift, a labor and delivery nurse leaves a woman in labor before the nurse's replacement arrives. What kind of negligence does this constitute?

Abandonment

Most of the organs of digestion are found in the ________ cavity.

Abdominal

The oviducts

fallopian tubes

which type of connective tissue separates muscle from each other?

fascia

The product of conception, week 9 through the delivery of the neonate

fetus

The fringed part of a fallopian tube is the?

fimbriae

As part of educating patients about ways to prevent and handle various medical emergencies, you can encourage patients to learn basic __

first aid

The immediate care that is given to someone who is injured or suddenly becomes ill, before complete medical care can be obtained, is known as

first aid

When in a nonerect state, the penis is said to be?

flaccid

The occipital bone is an example of which type of bone?

flat

Which type of bone is primarily located in the skull and rib cage?

flat

Electrodes for limb leads should be attached to

fleshy portions of the limbs

The need for _____ occurs when a provides schedule changes to include evening and weekend hours in order to service more patients

flexibility

Which of the following would be the most important information to point out to a physician about a pediatric patient?

A 7-year-old does not have any friends at school

An opening through a bone that provides a passageway for blood vessels, nerves, or ligaments is a(n) ____.

foramen

Which type of wound, pictured here, occurs when someone slides across gravel during a softball game?

Abrasion

Completeness

A communication that contains all of the necessary information demonstrates which of the following?

Counseling codes are used only if

A complete history and physical exam does not occur

The greatest volume of air that can be expelled when a person performs a rapid, forced expiration is the

forced vital capacity

adson, cushing & semken are

forceps

You cannot see the caller's visual signals such as body language or facial expression

A disadvantage of communicating by telephone is that

Release information only when the physician has authorized you to do so

A guideline to follow when an attorney calls the office is to

instruments that are most often used to grasp or hold objects are

forceps

A healthcare provider who practices under false qualifications or credentials is guilty of ____.

fraud

Which of the following is a correct statement about the stylus temperature control?

A higher temperature produces a heavier line.

Scoliosis

A lateral, S-shaped curvature of the spine is called _ .

An act of deception used to take advantage of another person or entity is called ____.

fraud

Your son needs immediate medical help."

A mother calls and informs you that her son has a deep dog bite. Your response should be

crest

A narrow, ridge-like projection on a bone is a _ .

In response to your questions about social activities, Venira says she and her boyfriend have been dating for two years now, and they are very happy together. Something about her expression makes you think there might be more to the story, however. After a moment, she adds that her boyfriend, a high school football star, has been getting more and more aggressive and recently hit her during an argument. Which of the following might be the cause of this change in his behavior?

Anadrol

When there are not enough red blood cells or hemoglobin in the blood to carry an adequate amount of oxygen to the body's cells, the person has the condition called _______.

Anemia

Speak to the provider before responding to the patient

A patient calls with a biling problem stating the fee was too high. When the medical assistant checks, the account she finds the proper fee was charged. What would be the best approach i situation?

When unbundling is done intentionally to receive more payment than is allowed, the claim is likely to be considered _____.

fraudulent

Which of the following patients is most likely to have thalassemia?

A patient of Mediterranean descent

Clean up the vomit and then open the window or spray a room deodorizer

A patient vomits in exam room 2. What would be your best course of action?

__________plane divides the body into anterior and posterior positions

frontal

______plane divides the body into anterior and posterior positions

frontal

The domed portion of the uterus is called the?

fundus

Which of the following statements applies to HIPAA requirements?

A privacy notice must be prominently posted within the hospital.

Which of the following statements does not apply to the Patient's Bill of Rights (Patient Care Partnership)?

A privacy notice must be prominently posted within the hospital.

process

A prominent projection on a bone is know as a _ .

regular exercise

A recommendation to prevent osteoporosis is _ .

Cohesiveness

A telephone message that is organized and logical demonstrates

When blood coagulates on a vessel wall in the absence of a known injury, it is correctly referred to as ______.

A thrombus

service animals

A violation of the ADA might be not permitting?

People with which blood type are universal recipients?

AB

Evaluates a newborn

APGAR

In water, ______ release hydrogen ions.

Acids

Riding a stationary bicycle is an example of a(n)

Active mobility exercise

Carrier molecules help move substances from an area of low concentration to an area of high concentration by ________.

Active transport

A plus sign (+) is used to indicate

Add-on code

Which of the following uses glucose to help make ATP

Aerobic respiration

Document the conversation in the patient's record

After speaking with a patient on the telephone about a clinical issue, a medical assistant must always

Which of the following should be part of performing a Hemoccult® test?

After the first specimen, instruct the patient on how to collect two additional samples

The clumping of red blood cells following a blood transfusion is _______.

Agglutination

Which muscle is MOST responsible for movement

Agonist

Monocytes and lymphocytes do not have granules in their cytoplasm and are two types of _______.

Agranulocytes

What is not a technique for maintaining professional boundaries with a patient?

Agree to meet the patient outside of the workplace

Fibrinogen is a plasma protein that ________.

Aids in blood clotting

There are three major types of proteins in plasma: globulins, fibrinogens, and ________.

Albumins

Which of the following is the smallest of the plasma proteins that pull water into the bloodstream to help maintain blood pressure?

Albumins

Mr. Jeffries is a 92-year-old Native American of Catawba descent. His daughter has brought him to the office because he has had severe abdominal pain for three weeks. Mr. Jeffries has asked his daughter to stay in the reception area while he is examined. He participates willingly during the patient interview, but when you ask him to disrobe, put on a patient gown and cover himself with a drape, he refuses. What should you do?

Allow him to remain clothed and tell the physician that the patient refused to undress

Mrs. Frantello brings her 3-year-old son David to the office because he seems a little behind other children his age. David has a rather long fact with large ears. The physician orders tests for David to rule out fragile X syndrome. While she is in the office, she informs the physician that she is pregnant again. What test would you expect the physician to consider for Mrs. Frantello?

Amniocentesis (fetal test)

When a part of a thrombus breaks off, it is referred to as _______.

An embolus

head

An enlargement at the end of a bone is called a _ ?

A TSE is

An examination of the testicles by the patient

For which of the following services is it ethical for a physician to bill?

An office visit

foramen

An opening through a bone that provided a passageway for blood vessels, nerves or ligament is a _ .

The CPT is updated and new codes are provided for use beginning

Annually on January 1st

Which of the following is a muscle that produces movement opposite to the prime mover

Antagonist

The position toward the front of the body is ___________.

Anterior

The nose is _______ to the ears.

Anterior (toward the front of the body)

Jill Hanson is a 16-year-old patient who has come to the office complaining of lower abdominal pain. As you interview her, you notice that she seems to have difficulty concentrating on the conversation. She constantly looks toward the closed door of the exam room, and she asks you several times whether the doctor is "nice." Which of the following would you suspect as the reason for Jill's behavior?

Anxiety

Which of the following means lack of breathing?

Apnea

Which of the following attaches muscles to each other

Aponeurosis

Where in the CPT manual should you look to find information about the proper use of modifiers?

Appendix A

Where in the CPT manual will information about the proper use of modifiers be found?

Appendix A

Which appendix in ICD-9 contained the Mental Disorders glossary until it was deleted in 2004? Appendix B

Appendix B

Which appendix in ICD-9 contains the Classification of Drugs by the American Hospital Formulary Service Number and the ICD-9 Equivalent?

Appendix C

Which appendix in ICD-9 contains the Classification of Drugs by the American Hospital Formulary Service Number and the ICD-9 Equivalent? Appendix C

Appendix C

Where in the CPT manual can you find a complete listing of all add-on codes

Appendix D

Where in the CPT manual can you find a complete listing of all add-on codes?

Appendix D

Which appendix in ICD-9 contains a list of the 3 digit categories for occupational hazards divided into subcategories

Appendix E

Which appendix in ICD-9 contains a list of the 3-digit categories for occupational hazards divided into subcategories?

Appendix E

Which appendix in ICD-9 contains a list of the 3-digit categories for occupational hazards divided into subcategories? Appendix E

Appendix E

Which of the following is the appropriate care for a spider bite?

Apply a cold compress and elevate the area

Which of the following is an appropriate action to stop bleeding?

Apply direct pressure over the injury

Hcpcs level 1 codes are

Are also known as CPT code

Which of the following is an erroneous mark or defect that may appear on an ECG strip?

Artifact

How many E codes can be used with a single diagnosis code?

As many as necessary

How many E codes can be used with a single diagnosis code? As many as necessary

As many as necessary

Which of the following guidelines should you follow when placing an outgoing telephone call?

Ask if it is a convenient time and if the person has time to talk

You are having lunch with friends at a local restaurant. Suddenly, you notice someone at the table next to yours putting his hands up to his throat. He has a fearful look on his face. Which of the following is the appropriate first action to take?

Ask the person if he or she is choking

Which of the following offers the patient little freedom to explain his answers and requires only yes-or-no answers?

Asking closed-ended questions

The question "What would you do if you had chest pain?" represents which of the following methods of patient data collection?

Asking hypothetical questions

Which of the following approaches allows you to determine the patient's knowledge of the situation and whether it is accurate?

Asking hypothetical questions

"You seem to be making progress, don't you agree?" is an example of which method of collecting patient data?

Asking leading questions

Asking the patient "Can you tell me more about your symptoms?" is which method of collecting patient data?

Asking open-ended questions

Which of the following methods of collecting patient data requires more than a yes-or-no answer and encourages the patient to explain the situation?

Asking open-ended questions

Which of the following is the first priority when caring for multiple injuries?

Assess the CABs

Which of the following is appropriate for conducting a successful interview?

Assist the patient to a private room and close the door

If a code description has changed since the last revision of the CPT manual what symbol is placed next to the CPT code

Blue triangle

If a code description has changed since the last revision of the CPT manual, what symbol is placed next to the CPT code?

Blue triangle

walking

Bone density can be increased by _ .

Molecules are composed of _________.

At least two atoms bonded together

Which of the following is important when using a tympanic thermometer?

Attach a disposable sheath and place the thermometer snugly in the ear

An ___ is a computerized machine programmed to recognize ventricular fibrillation and other lethal heart rhythms.

Automated External Defibrillator (AED)

a 19-year-old college student is seen in the office due to severe sunburn. The physician has asked you to provide patient education on preventing sunburn in the future. Which of the following statements should you include in your teaching?

Avoid sunbathing between 10:00 a.m. and 2:00 p.m.

Mr. Henderson denies that he is in pain, but you noticed that he grimaces when he stands up and that he moves very slowly and carefully. Which interview skill are you using?

Awareness of nonverbal cues

A parent calls in stating her 5 year old has a fever of 102 degrees and will not eat? What should you do? a. suggest the parent take the child to the emergency room b. tell the parent to give the child motrin or tylenol right away c. schedule the child for the first available appointment that day d. tell the parent to give the child a cool bath to lower the child's temperature e. have the parent call back if the child's fever goes over 102

B

If an infant is crying while the physician is listening to breath sounds, which of the following would be the best course of action? a. have the physician wait until the infant stops crying to continue b. provide the infant with a pacifier if he uses one c. have the parent leave the room d. blow in the infants face e. hold the infant more tightly in your arms

B

When speaking to Peter Smith, which of the following is the best way to address him? a. Hi Pete, how are you doing today? b. Mr. Smith, how are you feeling today? c. Sir, I would like to take your vital signs d. what is your chief complaint today, mister? e. Hi there, honey, will you sit down right her so we can start the interview?

B

Which of the following indicates LMP? A. The last day of the last menstrual period B. The first day of the last menstrual period C. A late menstrual period D. A likely menopausal pregnancy E. The heaviest flow day of the last menstrual period

B

A patient just had a drink of cold water and you are getting ready to perform the vital signs and measurements. Which would be the best order?

BP, P, R, Ht., Wt., T

_______ release hydroxyl ions in water.

Bases

The white blood cells called _______ release substances such as histamine, which promotes inflammation, and heparin, which is an anticoagulant.

Basophils

Which of these WBCs release histamine and heparin and promote inflammation?

Basophils

Which of the following can prevent a wandering baseline?

Be sure the skin is prepared adequately

As aging occurs, muscle contractions

Become slower

write down exactly what you will tell the patient

Before placing an outgoing telephone call to a patient, you should

Ask the caller to state the purpose of the call

Before putting a caller on hold , --

What is an example of a soft skill?

Being dependable

What is not an example of a hard skill?

Being honest

Which of the following muscles moves the forearm

Biceps brachii

The liver uses an orange pigment called _______ to make bile needed for the digestion of fats.

Bilirubin

When a red blood cell is destroyed, a pigment is released from that cell called ______.

Biliverdin

A physician bills separately for a comprehensive metabolic panel and a quantitative glucose test, which is normally included in the metabolic panel. This is an example of which of the following fraudulent coding and billing practices?

Billing separately for services that are bundled in a single procedure code

A medical provider bills separately for a comprehensive metabolic panel and a quantitative glucose test, which is normally included in the metabolic panel. This is an example of which of the following fraudulent coding and billing practices?

Billing separately for services that are bundled in a single procedure code.

A physician billed separately for a comprehensive metabolic panel and a quantitative glucose test, which is normally included in the metabolic panel. This is an example of which of the following coding and billing practices?

Billing separately for services that are bundled is a single procedure code

Osteogenesis imperfecta

Brittle-bone disease is another name for _ .

Kenneth Little is complaining of burning when he voids. Because you suspect he has a urinary tract infection, you ask him more questions about the appearance of the urine, how often he has the urge to urinate, if he has any hesitancy, and when the symptoms started. Which interviewing skill does this demonstrate?

Broad knowledge base

What phase of burnout is an individual in when early enthusiasm and energy give way to chronic fatigue and irritability?

Brownout phase

What symbol next to a CPT code tells you that moderate sedation is included in the procedure?

Bull's-eye

What symbol next to a CPT told you that moderate sedation is included in the procedure

Bull's-eye

A TSE is A. Surgery involves bypassing a blockage in the heart B. An imaging procedure that uses magnets and radio waves C. An examination of the testicles by the patient D. Scanning of the blood flow and metabolic activity in the brain E. An examination of the testicles by the patient

C

A pregnant patient is monitoring her blood glucose with a glucometer. She most likely has A. Type II diabetes B. Type I diabetes C. Gestational diabetes D. Hyperthyroidism E. Diabetes mellitus

C

At what age should most women start having yearly mammograms, according to the American Cancer Society and National Cancer Institute A. 20 B. 30 C. 40 D. 50 E. 65

C

When providing nutritional education to an elderly patient, which of the following statements is accurate? a. you will need to decrease the amount of protein in your diet b. as you age, you will require more calories in your diet c. high-fiber foods and plenty of water should be in your diet d. your daily intake of fat should be at least 30% e. the medications will not affect your dietary intake

C

Which method of temperature should NOT be used on a 2 year old patient a. temporal b. axillary c. oral d. rectal e. tympanic

C

Which of the following is the LEAST likely to occur with a geriatric patient A. incontinence b. kyphosis c. hyperbilirubinemia d. polypharmacy e. fantigos

C

Which of the following patients is engaging in polypharmacy a. 78 year old female patient with prolapsed uterus b. 65 year old patient with nocturia due to an enlarged prostate c. 76 year old female patient taking 12 different prescription medications and 2 over the counter medications d. 68 year old male patient with a history of alcoholism e. an 82 year old patient who uses a walker for ambulation

C

Your male patient has an infection that is caused by an STI. Which of the following is MOST likely the problem? a. hydrocele b. vaginitis c. epididymitis d. gonorrhea e. prostatic hypertorphy

C

which of the following is NOt considered a minor surgical procedure

CABG

Which of the following steps would you include if a patient has ingested poison but is alert and not having convulsions?

Call the regional poison control center and follow their instructions

Which of the following types of telephone calls can a medical assistant resolve?

Call to change an appointment

Which of the following is primarily used to make energy?

Carbohydrates

Hemoglobin that is not carrying oxygen is called deoxyhemoglobin, and because it may now carry carbon dioxide, it is also called ______.

Carboxyhemoglobin

Document the patient's description and relay the information to the physician

Chris answers the telephone, and the caller, a patient named Mr. Patterson, tells Chris that the physician asked him to call the office and let her know how the prescribed medication was working. Mr. patterson befons to ecplain in detail how much better he feels and whag effect he thinks the medication is having. What should chris do?

Which of the following are bones of the wrist?

Carpals

Short

Carpals are examples of which type of bone ?

slightly movable

Cartilaginous joints are _ .

When muscles have a buildup of lactic acid, this ____

Causes muscle fatigue

Which of the following is made up of phospholipids, proteins, cholesterol, and carbohydrates and is very thing and selectively permeable?

Cell membrane

Which control is used to adjust the position of the stylus on the ECG?

Centering control

The question "Are you sure about that? It doesn't make sense to me." represents which method of collecting patient data?

Challenging the patient

In ICD-10, which chapter contains codes to identify who, what, when, and where an accident or injury occurred? Chapter 19: Injury, poisoning, and certain other consequences of external causes

Chapter 19: Injury, poisoning, and certain other consequences of external causes

You have consulted the index in the CPT procedure code 16010 - 16030. To correctly code the dressing for the burn you should

Check each code in the range to choose the correct code

Nina Trevez is a 32 year old patient who is new to your medical office. During the initial patient interview, Ms. Trevez says her appendix was removed when she was 10 years old, she had a complete mastectomy of the left breast 5 years ago, and she has a severe allergy to penicillin. Which of the following actions would you be careful to take while taking Ms. Trevez's vital signs?

Check her blood pressure using the right arm

____ can be used to treat the Ewing sarcoma family of tumors and osteosarcoma.

Chemotherapy

Which of the following symptoms indicates a heart attack

Chest pain radiating to the arm, shoulder, and jaw

Where on the health history form do you find the reason the patient came to visit the practitioner?

Chief complaint

There are different types of lipoproteins found in the blood. They include very low-density lipoproteins (VLDL), low-density lipoproteins (LDL), high-density lipoproteins (HDL), and _________.

Chylomicrons

When you receive or place a phone call, your message should be logical and free from ambiguity. Which of the following Cs of effective communication does this demonstrate?

Clarity

Blood platelets are essential for ________.

Clotting

The formation of a blood clot is called _______.

Coagulation

When a blood clot replaces the platelet plug at the site of a blood vessel injury, the process is called blood ______.

Coagulation

Analysis of the connection between the diagnostic and procedure information on a clam is called

Code Linkage

A telephone message that is organized and logical demonstrates ____.

Cohesiveness

Which of the following are other names for cocaine?

Coke, snow, crack

Which of the following terms means to surgically remove the colon?

Colectomy

Which of the following diagnostic tests would least likely be performed on a male urologic patient?

Colposcopy

Which of the following is pictured here?

Comminuted fracture

Which bone fracture goes entirely across the bone?

Complete

What type of fracture is pictured here?

Complete fracture

A communication that contains all of the necessary information demonstrates which of the following?

Completeness

Medical Offices usually have a blank to help minimize the risk of fraud by discovering and correcting

Compliance plan

Which method for maintaining notes on a patient chart uses a combination of SOMR and POMR?

Computerized medical records

Which of the following is a jarring injury to the brain?

Concussion

Cartilage is _____ tissue that gives shape to structures such as the ears and nose.

Connective

In which type of tissue are cells separated by a matrix?

Connective

After you decide on the appropriate you should

Consult appendix A in the CPT to check for applicable modifyers

Which of the following would the medical assistant recommend when educating patients with gout?

Consume limited quantities of meat, beer, and wine

Which of the following, pictured here, is a closed wound with bruising?

Contusion

Which method for maintaining notes on a patient chart is arranged according to who provided the information?

Conventional (source-oriented medical records)

When you are respectful of a caller, which of the five Cs of communication do you exhibit?

Courtesy

The other name for the bulbourethral glands is the?

Cowper's glands

Which of the following is a protein that stores phosphate groups for use by ATP

Creating phosphate

Which of the following therapies cause blood vessels to constrict?

Cryotherapy

Which of the following is a life-threatening disease that mainly affects the lungs and pancreas?

Cystic fibrosis

The ________ of a cell is mostly water, ions, and nutrients and contains organelles that perform many functions.

Cytoplasm

Dr. Moore is scheduled to perform a routine removal of a mole from Ralph left shoulder under local anesthetic dr. Moore has injected the local anesthetic and is about to begin the procedure when you have a panic attack in space I just handles dr. Moore holds the procedure when you code for this procedure which of the following modifiers will you use

Reduced services

A pregnant patient, Molly Hiliday, has startedfeeling the movement of her baby. What is her current stage of pregnancy? A. 1st trimester B. Menarche C. 3rd trimester D. 2nd trimester E. 4th trimester

D

A speculum is used to A. Evaluate DVT B. Evaluate the LMP C. Perform a basic physical exam D. Perform a vaginal exam E. examine the breasts

D

Your 68 year old patient suffers from disorientation to time and place. Which of the following is most likely the problem? a. cataracts b. valvular disease c. polypharmacy d. alzheimer's disease e. osteporosis

D

Your elderly patient refuses immunization. Which of the following is LEAST likely reason? a. he is worried about the expense b. he had a severe reaction to a previous immunization c. he does not feel bad and does not want to feel bad d. he does not want to be stuck by a needle e. he is afraid he will get the disease from the vaccine

D

when Chris was a neonate, he had a high level of bilirubin in his blood. As a medical assistant you know that he had ___ and needed ___ a. jaundice; hospitalization b. jaundice; medication c. hypobilirubinemia; a bili-blanket d. jaundice; a bili-blanket e. hyperbilirubinemia; hospitalization

D

which of the following statements indicates that the parents of a 12-month old, named Ian, understand the importance of safety for their child? a. "Ian loves to sit on my lap when we drive to the grocery store. It keeps him quiet and happy." b. "Ian got some new toys from his cousin. It says they are for 3 year olds or older but he plays with them all the time." c. "Ian learned how to turn the water on in the bathtub so I had my husband sent the temperature on the hot water tank to 140 degrees." d. "We put locks on all the cabinets to keep Ian from opening them." e. "Ian never puts anything in his mouth. He is such a good boy, we let him play with whatever he wants.

D

The genetic information for the body is located in __________.

DNA

One common symptom of rhabdomyolysis

Dark urine

Bone are positioned ________ to the skin.

Deep

Which of the following is a sign or symptom of sickle cell anemia?

Delayed growth

Which of the following is the electrical impulse that initiates a chain reaction resulting in contraction?

Depolarization

Which of the following commonly abused drugs are amphetamines/stimulants?

Dexedrine, Benzedrine, and methamphetamine

Some WBCs leave the blood vessels by a mechanism called ________.

Diapedesis

Which symptoms are common in trichinosis

Diarrhea and pneumonia

which symptoms are common in trichinosis?

Diarrhea and pneumonia

Substances "spread out" by ________.

Diffusion

The movement of a substance from an area of high concentration to an area of low concentration across a semipermeable membrane is __________.

Diffusion

Which of the following can be used to obtain a long-distance telephone number?

Directory assistance service

Which of the following provides the least accurate temperature?

Disposable thermometer

Glandular tissue is classified as a type of _______ tissue.

Epithelial

The fingers are ________ to the elbow.

Distal (farther away from a point from the trunk of the body)

Collecting Ducts

Distal convoluted from several nephrons merge together to form

When working with parents of young children who are at risk of botulism, what is the most important instruction to give them to reduce this risk

Do not use raw fish or food from damaged or bulging cans of vegetables

Chris answers the telephone, and the caller, a patient named Mr. Patterson, tells Chris that the physician asked him to call the office and let her know how the prescribed medication was working. Mr. Patterson begins to explain in detail how much better he feels and what effect he thinks the medication is having. What should Chris do?

Document the patient's description and relay the information to the physician

Which animals are likely to be carriers of rabies?

Dogs, cats, and raccoons

Does not require twisting the wrist to open

Door-opening hardware required by the ADA can be grasped with one hand and?

The brain is _______ to the nose.

Dorsal (back of the body)

George is a 10-year-old new patient who was brought to the office by his father because George's teacher noted the George may have a hearing impairment. While taking George's history, you note that he has a rather flat face with slanting eyes, and his tongue protrude slightly. He appears to have poor muscle tone, and when you ask him a question, is father answers for him. Although his father has not indicated that George suffers from any particular disorder, from your observations you may suspect George has _______.

Down syndrome

Which of these tissues covers the body and most organs?

Epithelial

The second Rh-positive child born to an Rh-negative mother may develop a condition called ________ if the mother is not given the drug RhoGAM to prevent her from making antibodies against the Rh antigen.

Erythroblastosis fetalis

Another name for red blood cells (RBCs) is _______.

Erythrocytes

Which medication would you most likely give to an elderly patient with congestive heart failure? a. statin b. glucophage c. actonel d. aricept e. digoxin

E

Which of the following patients would most likely have an alpha fetoprotein test? A. 28 yo male patient with urinary frequency and urgency B. 36 yo female in her third trimester of pregnancy c. 27 yo female with vaginal discharge D. 54 yo female with urinary incontinence E. 35 yo female in her 2nd trimester of pregnancy

E

Which of the following would be the most important information to point out to a physician about a pediatric patient. a. 3 year old boy is not yet potty trained b. 18 month old girl just started having temper tantrums c. adolescent patient does not want his parents to be in the room during the examination d. a 5 year old who doesn't want to go to bed at night e. a 7 year old who does not have any friends at school

E

Your 68 year old patient suffers from pain and swelling of the left knee. He also has poor vision and hearing. He needs education about how to care for his knee. Which of the following is the best technique? a. looking at your patient education sheet, give him simple directions at his level b. perform patient education in an open area of the clinic to prevent him from being uncomfortable c. have him go to a small class to teach him about his care d. speak in a clear high-pitched tones so he can hear you e. look directly at the patient, speaking slightly slower in low-pitch tones

E

E codes are used for injuries resulting from various environmental events

E codes

E codes are used for injuries resulting from various environmental events.

E codes

The "extra" codes in ICD-9 that tell the third party payer how an illness or injury came about are known as ____.

E codes

The "extra" codes in ICD-9 that tell the third-party payer how an illness or injury came about are known as E codes

E codes

Which of the following statements is not true about E codes?

E codes are always the primary or first diagnosis listed

The production of RBCs in the blood is controlled by which hormone?

Erythropoietin

An increased heart rate and confusion are effects of which of the following?

Ecstasy

Which of the following is the process by which a graphic pattern is created from the electrical impulses generated in the heart as it pumps?

Electrocardiography

When put in water, _______ release positively or negatively charged ions.

Electrolytes

If not contraindicated, which of the following would you include in the care of a patient in shock?

Elevate the feet 8 to 12 inches

A bacterial infection has been present in a patient for about 2 weeks if the WBC differential shows _________.

Elevated monocytes

What type of call must be immediately routed to the physician?

Emergency

You are at a friend's house when her mother begins having acute pains in her abdomen. You know that sudden acute abdominal pain may indicate an emergency, so you immediately call EMS. While waiting for their arrival, what can you do to make your friend's mother more comfortable?

Encourage her to lie on her back with her knees flexed

You are at a friend's house when her mother begins having acute pains in her abdomen. You know that sudden acute abdominal pain may indicate an emergency, so you immediately call EMS. While waiting for their arrival, what can you do to make your friend's mother more comfortable?

Encourage her to lie on her back with her knees flexed.

Which method of data collection does the question "What do you think is going on with you?" represent?

Encouraging the patient to evaluate his situation

"Where would you like to begin?" is an example of which method of collecting patient data?

Encouraging the patient to take the lead

The question "Where would you like to begin?" represents which method of data collection?

Encouraging the patient to take the lead

____ is considered a standard of behavior and a concept of right and wrong, beyond the legal consideration.

Ethics

Which bone forms part of the floor of the cranium?

Ethmoid bone

The most frequently used CPT codes are the

Evaluation and management code

Which convention is used in ICD-9 and ICD-10 to indicate that an entry is not classified as part of the preceding code? Excludes

Excludes

Which ICD-10 convention describes a condition that is not part of the condition represented by the code, but if the patient actually has both conditions, both may be coded?

Excludes2

Which ICD-10 convention describes a condition that is not part of the condition represented by the code, but if the patient actually has both conditions, both may be coded? Excludes2

Excludes2

Which of the following measures the patient's response to a constant or increasing workload?

Exercise ECG

For coding purposes, which of the following is not a level of patient history?

Expanded details

The ____ muscle moves the abdominal wall

External oblique

A _________ is the segment of DNA that determines a body trait.

Gene

For coding purposes, which of the following is not a complexity level for medical decision making?

General-purpose MDM

For coding purposes, which of the following is not a complexity level for medical decision-making?

General-purpose MDM

Which section of the health history form includes information about the health of the patient's family?

Family history

Blood clots are formed from ________, which sticks to the damaged area of the blood vessel, creating a mesh that entraps blood cells and platelets.

Fibrin

A pregnant patient is monitoring her blood glucose level with a glucometer. She most likely has

Gestational diabetes

Which of the following would you include in the care of a patient who inhaled a poison?

Get the patient into fresh air, loosen tight-fitting clothing, and wrap the patient in a blanket to prevent shock

Which of the following would you include in the care of a patient who inhaled a poison?

Get the patient into fresh air, loosen tight-fitting clothing, and wrap the patient in a blanket to prevent shock.

Maintaining eye contact is a characteristic of which of these methods of data collection?

Focusing on the patient

When you assume an open and relaxed body posture, you are demonstrating which data collection method?

Focusing on the patient

What structures allow the infant's skull to be somewhat moldable to assist with delivery through the birth canal?

Fontanels

tough membrane that connects incomplete developed bones

Fontanels are _ .

Red blood cells live for approximately _________.

Four months

Which of the following crutch gaits is considered the slowest?

Four-point

If a patient is uncomfortable lying flat on the examining table for an ECG test, he can be placed in the

Fowler's position

A healthcare provider who practices under false qualifications or credentials is guilty of

Fraud

An act of deception used to take advantage of another person or entity is called

Fraud

When unbundling is done intentionally to receive more payment that is allowed the claim is likely to be considered

Fraudulent

Which plane divides the body into anterior and posterior portions?

Frontal

A decreased heart rate and blood pressure are effects of ____.

GHB

Which of these muscles flexes the foot and is commonly called the calf muscle

Gastrocnemius

Blood plasma proteins called _______ are used to transport lipids and some fat-soluble vitamins.

Globulins

Which of the following muscles moves the thigh

Gluteus medius

Which disorder is caused by uric acid deposits in the joints?

Gout

Which of the following are common effects of LSD?

Grandiose feelings, hallucinations, mystical experiences, flashbacks

White blood cells (WBCs), which are also called leukocytes, are divided into two categories: _______ and agranulocytes.

Granulocytes

Which type of bone fracture occurs most often in children because their bones are still soft and pliable?

Greenstick

notifying the physician that a salesperson is on the phone

Guidelines for dealing with a salesperson on the phone include-

The hormone released that confirms pregnancy

HCG

National codes issued by CMS that cover many supplies and durable medical equipment are ___.

HCPCS Level II codes

National codes issued by CMS that cover many supplies and durable medical equipment are ____.

HCPCS Level II codes

The use of ICD codes is mandated by HIPAA

HIPAA

The use of ICD codes is mandated by ____.

HIPAA

Which of the following is used to assess the electrical activity of a patient's heart over a 24-hour period of normal activity?

HOLTER MONITOR

If you do not recognize the name of the patient calling, the most appropriate response is

Has it been some time since you've seen the doctor

You are to collect a urine specimen on an infant in diapers. Which of the following questions would you least likely ask the infant's parent(s)?

Has your baby experienced enuresis?

How do you prepare patients for spirometry?

Have them wear a nose clip

National codes issued by CMS that covers many supplies and durable medical equipment are

Hcpcs level 2 codes

Rash, swelling, burning eyes, fever, abnormal pulse or respirations

Headache, tinnitus, angina, shortness of breath, muscle weakness, nausea, dizziness

The National Practitioner Data Bank was established in 1986 by the ____.

Health Care Quality Improvement Act

Which of the following applies to HIPAA requirements?

Healthcare facilities must inform patients, in writing, about disclosure of identifiable health information.

For which condition would you move the patient to a cool place and remove outer clothing?

Heatstroke

The percentage of red blood cells found in a sample of blood is called the _________.

Hematocrit

The percentage of red blood cells in a sample of blood is called the _______.

Hematocrit

Which subsection of the surgery section include procedures on the spleen in the bone marrow

Hemic/ lymphatic system

Most blood cells are produced in red bone marrow by cells called ________.

Hemocytoblasts

Mature RBCs contain a pigment called ____.

Hemoglobin

In ______ anemia, red blood cells are destroyed faster than they can be made..

Hemolytic

Which of these genetic disorders, in which clotting factors are missing, primarily affects males?

Hemophilia

A woman of childbearing age should know her Rh type because if she is Rh-negative and conceives a child that is Rh-positive, ________.

Her second baby will have erythroblastosis fetalis

Which abbreviation is used for the term hemoglobin?

Hgb

Which of the following is important when taking a rectal temperature?

Hold the thermometer in place while taking the temperature

Which of the following documents indicates who is responsible for the various types of calls in the office and how the calls are to be handled?

Routing list

Which of the following results from insufficient blood volume in the circulatory system?

Hypovolemic shock

Kevin is a 63 yo patient who was diagnosed with CHF two years ago. He is having an echocardiogram today so his practitioner can monitor the progression of the disease. The ICD-10 code for Kevin's procedure today is found in which of the following series of codes?

I00-I99

Kevin is a 63-year-old patient who was diagnosed with congestive heart failure two years ago. He is having an echocardiogram today so his physician can monitor the progression of the disease. The ICD-10 code for Kevin's procedure today is found in which of the following series of codes? I00-I99

I00-I99

Which of these is used only in the hospital inpatient setting?

ICD-10-PCS

Which of these is used only in the hospital inpatient setting? ICD-10-PCS

ICD-10-PCS

Which of these is uses only in the hospital inpatient setting?

ICD-10-PCS

What action is most likely to help a person reduce stress?

Identify sources of conflict and try to resolve them

Document all comments and relay the information to the physician

If a patient remains dissatisfied after discussing a bill ,

Under what circumstances will a pharmacist call to check before dispensing refills?

If more than one year has passed since the original prescription was written

When may a medical assistant authorize a pharmacy to refill a prescription

If the physician has authorized in the patient's chart that refills are approved

Have the provider return the patient's call

If uncertain about whether to give particular information to a patient on the telephone, a general principle is to

Explain that you are handling an urgent matter and offer to call back

If you cannot give your undivided attention to a caller because of an emergency in the office

Has it been some time since you've seen the doctor?"

If you do not recognize the name of the patient calling, the most appropriate response is

Offer to call back

If you put a caller on hold and determine it will be a long wait

make sure the second call is not an emergency before putting that call on hold

If you receive another call while talking to a patient, the procedure to follow is to

Your brother has been working in the backyard, trimming bushes and pulling weeds. He was not wearing gloves, and suddenly he comes into the house looking scared and holding his lower arm. He has been bitten by a snake that he thinks was a rattlesnake. You call EMS immediately. Until help arrives, what will you do for your brother?

Immobilize his arm and positioning it below heart level.

stop smoking

In order to maintain healthy and dense bones you will advise your patient to _ .

The impulse that travels through both ventricles is the

S wave

Paget's disease

In _ , bones become enlarged, deformed and weak.

Which of the following represents the time between contraction of the ventricles and recovery?

S-T segment

medullary cavity

In adults, the _ contains yellow marrow .

Tubular Secretion

In which of the following pocesses do substances move into the renal tubules.

After your break

In which situation would alcohol based hand cleaner most likely be acceptable for use?

Dr. Breckel is scheduled to perform a cyst removal on a lease right hand. After you begin the procedure, this is much larger than anticipated and is involved with nerves and ligaments in the right. Completely minute longer than expected. Which modifier would you use to describe this special circumstances

Increased procedural services

Teresa is being seen today in the urgent care center after spilling a pot of boiling water over her stomach and legs, which resulted in second degree burns. In which ICD-10 series will you locate the code for her treatment?

S00-T88

The knees are positioned _______ to the hips.

Inferior (towards the bottom)

Which of the following is correct in the procedure for taking an auscultated blood pressure?

Inflate the cuff to 30 mm Hg above the level determined by palpation

For which accidental injury would you apply ice to the site, 10 minutes on and 10 minutes off, to reduce the pain and swelling?

Insect sting

The attachment site for the more movable bone when a muscle contracts in the

Insertion

Which of the following office procedures should be followed if the physician is not in the office when an emergency phone call comes in?

Instruct the caller to dial 911 for an ambulance

Which of the following would you include in the care of a patient who has sustained a concussion?

Instruct the patient to avoid pain medicines other than acetaminophen

Which of the following would you include in patient preparation for a pulmonary function test?

Instruct the patient to slightly elevate the chin and slightly extend the neck

Inaccuracies in linking Diagnostic and procedural codes will result in all of the following except

International coding audit

In order to find information regarding prefixes and suffixes used in the CPT coding manual, you would look in the ___.

Introduction to the manual

To find information regarding prefixes and suffixes used in the CPT manual, you would look in the

Introduction to the manual

To find information regarding prefixes and suffixes used in the CPT manual, you would look in the ____.

Introduction to the manual

Positively or negatively charged particles released by electrolytes are _________.

Ions

The most common cause of anemia is _______.

Iron deficeincy

Beth is a 16-year-old patient whose mother has brought her to the office because Beth is always complaining of being tired. Beth tells you that she has frequent headaches, and her feet are always cold. Her blood pressure is 100/64, and her heart rate is 84. When you ask her if her menstrual periods are normal, she says that she bleeds heavily for 7 or 8 days each month. Which of the following conditions might you suspect?

Iron-deficient anemia

Pyelonephritis

Is a complicated UTI that begins as a bladder infections and spreads to ine or both kidneys.

Trigone

Is a triangular area formed by the urethral openings into the bladder

Erythropoietin

Is the hormone from the kidneys that stimulates the bone marrow to produce RBC's

Bowman's capsule

Is the structure that surrounds the glomerulus.

Which of the following is a type of exercise whereby the patient relaxes and contracts the muscles of a specific body part without moving the body part?

Isometeric

Which of the following does NOT apply to skeletal muscle

It has intercalated discs

Which of the following are characteristics of cardiac muscle

It has intercalated discs and is self exciting

Which of the following is characteristic of carbon monoxide poisoning?

It is a major cause of inhalation poisoning in the home.

Which of the following is true regarding the cardiac muscle

It is self exciting

Which characteristic applies to smooth muscle

It produces peristalsis

When Chris was a neonate, he had a high level of bilirubin in his blood. As a medical assistant, you know that he had _____ and needed _____.

Jaundice; a bili-blanket

What is a typical result of teamwork in a healthcare facility?

Job satisfaction is high

Vince is a 24-year-old diabetic patient who has come to the office complaining of infertility. You check his vital signs and discover that his blood pressure, temperature, and respirations are normal. He is 6 feet 4 inches tall and weighs 235 pounds. Which of the following disorders might Vince have?

Kinefelter's syndrome (chromosomal abnormality that affects males)

Vascular sounds produced by vibratory motion of the arterial wall as the artery distends when compressed by the blood pressure cuff are called ____.

Korotkoff sounds

Irene is a 26-year-old patient who is in the office for her annual physical examination. While you are interviewing her, she says she is feeling wonderful. She tells you she has been having mystical experiences and seems unusually aware of things around her. Which of the following drugs has she probably taken?

LSD

What type of wound is pictured here?

Laceration

Small amounts of ATP are produced when pyruvic is converted to

Lactic acid

There is a question concerning a claim for a procedure submitted last year. Where will you look to double check the codes in question?

Last Year's CPT

There is a question concerning a claim for a procedure submitted last year. Where will you look to double check the codes in question

Last year's CPT

There is a question concerning a claim for a procedure submitted last year. Where will you look to double-check the codes in question?

Last year's CPT

A position that is farther away from the midlines of the body is _________.

Lateral

Which symptoms that are specific to a severe head injury should you look for?

Leakage of clear or bloody fluid from the ears or nose, seizures, and respiratory arrest

using the office's written guidelines for commonly asked questions

Learning the telephone triage process includes

A condition in which the bone marrow produces a large number of abnormal white blood cells is _______.

Leukemia

White blood cells (WBCs) are also called _______.

Leukocytes

If a patient has a white blood cell count above 10,000 cells per cubic millimeter of blood, the patient has _______ and probably has a bacterial infection.

Leukocytosis

A white blood cell count that is below normal is called _______.

Leukopenia

Triglycerides are one form of _______ and are used to store energy in cells.

Lipid (fats)

Because lipids are not water-soluble and because plasma is mostly water, lipids must combine with molecules called ______ to be transported.

Lipo-proteins

When you answer the phone, you know immediately that the caller is angry. Without identifying herself, the caller begins shouting at you that she had been told that an office visit would cost $79, but her bill was for $135. She says the office is discriminating against her by charging her more than the normal amount. How should you handle this call?

Listen carefully and acknowledge the patient's anger

Which of the following is not part of the role of the medical assistant for a general physical exam?

Listen to the patient's heart and lung sounds

Which of the following positions is used during examination of the female genitalia?

Lithotomy

Which of the following is the first step for coding in ICD-10?

Locate the term in the Alphabetic Index

An embolus is dangerous because it can eventually become lodged in a small artery in the _______.

Lungs

The white blood cells that provide immunity for the body are the _______.

Lymphocytes

Because the codes found in Appendix A of ICD-9 always begin with the same letter, they are often referred to as M codes

M codes

8 year old Geri climbed the oak tree in her back yard to rescue her cat, who had climbed the tree but could not get back down. Unfortunately, Geri slipped and fell out of the tree and hurt her arm. The lower arm is bent at an odd angle and the bone is visible. The physician diagnoses an open fracture and orders x-rays of the lower arm. Where will you locate the ICD-10 code for this?

M00-M99

When a patient has symptoms that may indicate more than one condition, what must the practitioner do first?

Make a differential diagnosis

Mrs. Young called the medical office because her 6 year old daughter Mary says she feels ill. Mrs. Young used a disposable thermometer to measure the child's temperature and found it to be 102.3 C. Which of the following would be your best response?

Make an appointment for Mary this afternoon, and ask Mrs. Young to use a regular oral thermometer to check the temperature again

Which of the following is a correct way for a medical assistant to contact a partner of a patient with a sexually transmitted disease?

Make the contact in person but ask where you can talk privately.

What can you do to make a message concise?

Make the message brief and direct

During mitosis, the nucleus _________.

Makes a complete copy of each pair of chromosomes

What is not likely to be a cause of stress?

Making a good grade on a test

Which of the following is an example of an implied contract?

Making a medical appointment

Which examination method do practitioners use to determine the range of motion of a joint?

Manipulation

The position closest to the midline of the body is _________.

Medial

The Healthcare Common Procedure Coding System (HCSPCS) was originally developed for use in coding services, such as durable medical equipment, for ____.

Medicare Patients

The Healthcare Common Procedure Coding System (HCPCS) was developed for use in coding services for ____.

Medicare patients

The healthcare common procedure coding system hcpcs was developed for use in coding services for

Medicare patients

Which of the following would you document under the plan of action?

Medications prescribed and tests to be done

Platelets come from cells called _______, which are found in red bone marrow.

Megakaryocytes

_________ refers to the end of the menstrual period for women.

Menopause

Your 27-year-old female patient has a menstrual disturbance. Which of the following does she least likely have?

Menorrhea

Which examination method is used to obtain a patient's height and weight?

Mensuration

The overall chemicals functioning of the body is ________.

Metabolism

The _______ plane divides the body equally into right and left halves.

Midsagittal

Which of the following is the appropriate care for tiny specks in the eye?

Moisten a sterile gauze to remove them

Tell Mrs. Worth that the physician will call back with the results."

Mrs. Worth is calling for the result of the CEA (cancer marker) test she had. Georgia, a new administrative medical assistant, looked up the record and discovered that the result is abnorma Georgia asks you what she should tell Mrs. Worth. What should you tell Georgia?

If a fetus develops erythroblastosis fetalis, what medical intervention is often required at birth?

Multiple blood transfusions

How is the heart rate from a regular ECG tracing determined?

Multiply the number of QRS complexes in a 6-second strip by 10

The type of tissue that is able to contract and relax is _______ tissue.

Muscle

Which of these tissues can be voluntary or involuntary in its action?

Muscle

An early sign of tetanus is

Muscle spasm in the jaw and neck

For which of the following is the use of braces an appropriate treatment

Muscular dystrophy

Which of the following statements about surgical coding for the musculoskeletal is not true

Musculoskeletal subheading begins with the foot and toes and work their way up to the Head

Which of the following statements about surgical coding for the musculoskeletal system is not true?

Musculoskeletal subheadings begin with the foot and toes and work their way up to the head.

Lifestyle changes of avoiding stress are recommended for patients who have

Myasthenia gravis and fibromyalgia

If an embolus lodges in a coronary artery, it may cause _______.

Myocardial infarction

o find the ICD-10 code for anesthesia for surgery to correct a benign prostatic hypertrophy (BPH), you will look in which series? N00-N99

N00-N99

Teresa is being seen today in the urgent care center after spilling a pot of boiling water over her stomach and legs, which resulted in second-degree burns. In which ICD-10 series will you locate the code for her treatment? S00-T88

S00-T88

The type of tissue that specializes in sending electrical messages is ___________.

Nervous

A practitioner uses a reflex hammer to tap tendons during assessment of which body system?

Neurological system

Bacteria and viruses are destroyed by white blood cells called _______.

Neutrophils

What does the ICD convention NEC indicate?

Not elsewhere classified

What does the ICD convention NEC indicate? Not elsewhere classified

Not elsewhere classified

Which of the following is important in the palpatory method of obtaining blood pressure?

Note the level of pressure at which the pulse disappears

n which position should you place a patient before you begin cardiopulmonary resuscitation?

On the back

Which of the following is the primary pacemaker of the heart?

SA NODE

The ______ of a cell is usually found near the center of the cell and contains the chromosomes.

Nucleus

People with which blood type are universal donors?

O

People with which blood type can receive only one type of blood?

O

Harold has A-positive blood. He is receiving a series of blood transfusions to treat anemia caused by AIDS. The local blood bank is running low on type A blood. If necessary, which other blood type can Harold receive?

O-postive

Hazard Communication Standard

OSHA requires that every facility keep a master list of hazardous chemicals in the facility. This is part of?

Using SOAP charting, where would you document measurable information?

Objective data

The foramen magnum is located in which of the following bones?

Occipital bone

What is the correct position to place a patient in after ingestion of a poison?

On the left side

How much time should you allow for a patient to answer when you place a phone call?

One minute or about eight rings

pronunciation

One of the most important telephone skills is saying words correctly. , which is called

surgical remodeling of bone

One treatment option for Paget's disease is _ .

braces

One treatment option for scoliosis is _ .

Which type of fracture is pictured here?

Open fracture

In order to get tetanus, a person must have a

Open wound, usually from a puncture by a contaminated object

Which method of temperature should not be used on a 2-year-old patient?

Oral

The attachment site for the less moveable bone when a muscle contracts is the

Origin

The movement of water across a semipermeable membrane is ______.

Osmosis

Water moves toward a higher concentration of solutes by ________.

Osmosis

An add-on code describes

Other procedures done in addition to a main procedure

The medical assistant will provide the practitioner with which piece of equipment to examine a patient's ears?

Otoscope

Where should you take an infants pulse if you cannot feel the brachial artery?

Over the apex of the heart

Hemoglobin that is carrying oxygen is called _______ and is bright red in color.

Oxyhemoglobin

Which of the following is a small upward curve that represents the sinoatrial node impulse, wave of depolarization through the atria, and resultant contraction?

P WAVE

The deflections that occur on an ECG are labeled with the letters

P, Q, R, S, T, and U

The time it takes for electrical impulses to travel from the SA node to the AV node is the

P-R INTERVAL

fire extinguisher

PASS is an acronym for a system outlining the proper use of what?

Angel dust is also known as ____.

PCP

Gonorrhea and chlamydia can cause infertility due to which disease?

PID

Which of the following dysrhythmias is due to a heartbeat originating in the ventricles that occurs early in the cycle and is followed by a pause before the next cycle?

PVCS

John is a 15-year-old patient who plays on his high school basketball team. He says he is proud to be on the team's "first string." His mother brought him to the office because he is experiencing hearing loss and has frequent spasms in his legs. Which of the following are possible causes of these symptoms?

Paint thinner

Which of the following examination methods involves touching the patient to assess texture, temperature, and shape?

Palpation

Important information about medications (including herbal and OTC) and allergies is found in which section of the health history form?

Past medical history

Which of the following information would you place in the "P" section when using SOAP charting?

Patient education

Which of the following information would you place in the "S" section when using SOAP charting?

Patient's perceptions

Which of the following is a measurement taken to determine the amount of air that can be quickly forced from the lungs?

Peak expiratory flow rate

Which examination method is used by the medical provider to determine whether the lungs contain air or fluid?

Percussion

A speculum is used to

Perform a vaginal exam

When a patient has no symptoms of a disease and the procedure has committed which which of these fraudulent coding and billing practices

Performing procedures not related to the patient's condition

When a patient has no symptoms of a disease and the provider performs the tests for that disease at the patient's request, the provider has committed which of these fraudulent coding and billing practices?

Performing procedures not related to the patient's condition

The ____ divides muscles into sections called fascicles

Perimysium

Which of these surrounds the diaphysis?

Periosteum

The inability to absorb vitamin B12 is called _______ anemia.

Pernicious

Where on the health history form do you document information taken from the administrative sheet?

Personal data

The inability to synthesize the enzyme needed to produce tyrosine results in _________ which, if not detected early, can cause irreversible organ and brain damage.

Phenyiketonuria (PKU)

Which of the following is not one of the six main sections in the CPT manual?

Physical Therapy

90 to 120 days

Red blood cells ( RBC) need to be replaced every _ .

Which of the following is not one of the six main sections in the CPT manual

Physical therapy

Which of the following would you place in the "A" section when using SOAP charting?

Physician's diagnosis

While camping with friends, you are asked to help find a nearby camper's lost son. The 9-year-old boy is found after being lost in the woods for several hours in temperatures below 10 degrees F. His hands have a white, waxy appearance. When you touch them, they feel cold and hard. He says they are tingling and hurt a lot. Which of the following actions will you take?

Place his hands in warm water

While camping with friends, you are asked to help find a nearby camper's lost son. The 9-year-old boy is found after being lost in the woods for several hours in temperatures below 10°F. His hands have a white, waxy appearance. When you touch them, they feel cold and hard. He says they are tingling and hurt a lot. Which of the following actions will you take?

Place his hands in warm water

Which of the following is important when measuring an axillary temperature?

Place the shaft of the thermometer facing forward

Which of the following is part of the procedure for measuring the weight of an adult?

Placing a disposable towel on the scale

Approximately 55% of the blood in a healthy person is made up of _______.

Plasma

What symbol appears next to codes that are new since the last CPT revision?

Red dot

Which of the following is important when putting on a blood pressure cuff?

Position the cuff so the lower edge of the cuff is 1 inch above the antecubital space

Mrs. Reeves is a 57 year old patient who was brought to the office because she has been having frequent dizzy spells. In addition to the routine vital signs, which of the following would you expect the physician to ask you to perform for this patient?

Postural vital signs

Body position and alignment are known as?

Posture

What symbol appears next to a code that appears out of numerical sequence

Pound (#) sign

The _______ is a word part at the beginning of a medical term that alters the meaning of the word root.

Prefix

When organizing tasks on a very busy day, the medical assistant is displaying which professional behavior?

Prioritizing

Which of the following is an ineffective means of collecting data?

Probing for more information

____ are used extensively by large clinics and practices and includes the database, problem list, treatment plan, and progress notes.

Problem-oriented medical records

Your work ethic is a result of your ________

Professional behaviors

Which of these patient behaviors is a classic symptom of depression?

Profound sadness

In which position will the practitioner examine the back, feet, and musculoskeletal system of a patient?

Prone

Which substance are the structural materials for building solid body parts?

Proteins

If an infant is crying while the physician is listening to breath sounds, which of the following would be the best course of action?

Provide the infant with a pacifier if he uses one

Which of the following is part of providing a patient with any type of instruction?

Provide written instructions to take home

The elbow is _____ to the wrist.

Proximal

Which of the following describes a position close to the point of attachment or to the trunk of the body?

Proximal

Which of the following measures and evaluates a patient's lung capacity and volume?

Pulmonary function test

What type of wound is pictured here?

Puncture

Mrs. Evans has brought her child in for surgery to correct a cleft palate. Which code range in ICD-10 applies to this procedure?

Q00-Q99

Mrs. Evans has brought her child in for surgery to correct a cleft palate. Which code range in ICD-10 applies to this procedure? Q00-Q99

Q00-Q99

Which of the following refers to the contraction of the ventricles following depolarization?

QRS complex

Which of the following pulse points is located in the groove on the thumb side of the inner wrist?

Radial

What are symptoms of absorbed poisons?

Rash, swelling, burning eyes, headache, fever, abnormal pulse or respirations

Quint Gardner, a 35 year old established patient, is in the office for his annual checkup. He says he feels great, and he appears to be in good physical condition. According to office policy, you check his blood pressure using the aneroid sphygmomanometer and his temperature using the tympanic thermometer. His vital signs are: BP 118/88, R 16, T 102.4, P 62. What would your next step be?

Recheck his temperature using a different type of thermometer

The digital examination is part of the physical examination of which part of the body?

Rectal

Which of the following is the most accurate measurement of body temperature?

Rectal temperature

What symbol appears next to codes that are new since the last CPT revision

Red Dot

To complete the description for a CPT code that has a indented description you should

Refer to the description for the previous CPT code to complete that description

What is not included in the professional behavior of comprehension?

Releasing information

Which of the following is an example of disclosure under the HIPAA Privacy Rule?

Releasing protected health information

How is somatic interference on an ECG tracing prevented?

Remind the patient to lie still and to refrain from talking

Which of the following is an appropriate action to stop bleeding?

Remove a blood-soaked dressing and replace it

Which of the following is included in the care of a patient who has come in contact with an absorbed poison?

Remove contaminated clothing and wash skin with soap and water

Which of the following is included in the care of a patient who has come in contact with an absorbed poison?

Remove contaminated clothing and wash skin with soap and water.

Which of the following is included in cast care?

Report any pain, selling, discoloration, lack of pulsation, warmth, or inability to move

Which of the following is included in cast care?

Report any pain, swelling, discoloration, lack of pulsation, warmth, or inability to move

Which of the following is an incorrect or untrue statement regarding child abuse and/or neglect?

Report only cases of child abuse and/or neglect that you are sure occurred

Billing for a moderate level evaluation and Management Service which only a simple BP check and injection carried out is an example of

Reporting services at a higher level than was carried out

Billing for a moderate level evaluation and management service when only a simple BP check and injection were carried out is an example of _____.

Reporting services at a higher level than was carried out.

If a laboratory bills for a General Health panel fails to perform one of the tests, it is guilty of which of these coding and billing practices

Reporting services that were not performed

The pelvic cavity contains the __________.

Reproductive organs

Barry is a 20-year-old, 245-pound college football player who was injured during a game last week. He suffered two broken ribs, a fracture to the left tibia, and a dislocated right knee and is currently confined to a wheelchair. He is in the office today for a follow-up appointment. He cannot disrobe or move to the examination table without help. Rose, the medical assistant, weighs 125 pounds. She is strong and is trained in lifting patients. Which of the following is her best course of action?

Request assistance from another staff member to help move Barry to the examination table

You are given an employment contract as a medical assistant beginning employment at a new facility. You note that the contract has no provisions for grievance procedures or termination procedures but contains all other information required for a contract to be binding. What should you do?

Request that these two issues be added to the contract before signing

Which of the following statements is not correct about coding HIV positive?

Requesting a confirmatory serology or culture for HIV is sufficient to code HIV positive?

Which of the following statements is not correct about coding HIV positivity?

Requesting a confirmatory serology or culture for HIV is sufficient to code HIV positivity.

Which of the following statements is not correct about coding HIV positivity? Requesting a confirmatory serology or culture for HIV is sufficient to code HIV positivity.

Requesting a confirmatory serology or culture for HIV is sufficient to code HIV positivity.

Which section of the health history form includes questions about and examination (by the practitioner) of all body functions?

Review of systems

Which of the following items is not required for a service to be considered a constitution?

Revision of the initial diagnosis

Which of the following items is not required for a service to be considered a consultation?

Revision of the initial diagnosis

The _____ antigen is a protein first discovered on red blood cells of the Rhesus monkey. It is important for women to know if they are positive or negative for this protein.

Rh

A man staggers into the clinic. He is known to be a heavy cocaine and alcohol user. Part of the clinical data gathered included a urine sample, which is very dark in color. He complains of weakness and has a "small" seizure in the exam room. The practitioner suspects that he may have....

Rhabdomyolysis

Erthroblastosis fetalis is prevented by giving an Rh-negative woman the drug _________, which prevents an Rh-negative mother from making antibodies against the Rh antigen.

RhoGAM

Which plan divides the body into right and left portions?

Sagittal

A parent calls in stating that her 5-year-old son has a fever of 102 degrees and will not eat. What should you do?

Schedule the child for the first available appointment that day

Elysia is a young woman who has just been diagnosed with fibromyalgia. The practitioner asks the medical assistant to provide her with tips to help manage this disorder. The medical assistant should suggest that she...

Seek counseling to help develop better coping skills

Which of the following is appropriate when preparing the room and equipment for an electrocardiogram?

Select a room in which all electrical equipment is turned off

Nathan is in the medical office today complaining of a sore throat and fever. After ruling out strep throat, the practitioner diagnoses a common cold and tells Nathan to take over the counter medications for symptom relief. In which category does Nathan's chief complaint fall?

Self-limited complaint

Nathan is in the office today complaining of a sore throat and fever. After ruling out strep throat, they diagnose a common cold and Nathan to take over the counter medications for symptom relief. In which category does Nathan's Chief complaint fall?

Self-limited complaint

The fluid that is left when all the clotting factors are removed from plasma is called ______.

Serum

Which type of bone is the patella (kneecap)?

Sesamoid

The most likely result of agglutination following a blood transfusion is _______.

Severe anemia

An elderly Chinese woman has been brought to the office by her son. Shana is new at this practice and has never interacted with an elderly Asian woman before. However, she has heard that Asian women defer to male relatives, so instead of addressing the woman, she directs her questions and instructions to the woman's son. What error has Shana made?

Shana stereotyped the woman, who may prefer to speak for herself.

Having a medical practice compliance plan in place

Shows a good-faith effort to be compliant with coding regulations

In which of the following examination positions does the patient sit at the edge of the examination table without back support?

Sitting

Which of the following produces body movement

Skeletal muscle

Which of the following is considered a good indicator of overall health?

Skin

One of the most important telephone skills is saying words correctly, which is called ____.

pronunciation

When a blood vessel is broken, what is the body's FIRST response?

Smooth muscle contraction

Which of the following medical conditions requires immediate medical help?

Snakebite

Showing up for work on time everyday is an example of what type of skill?

Soft skill

Which medical practice model is referred to as a "solo practice"?

Sole proprietorship

When pressed, which of the following should cause the stylus to move up 10mm (10 small squares) and remain there for 0.08 second (2 small squares or 2 mm)?

Standardization control

In order for anatomical terms to be universally understood, it is assumed that the body is in the anatomical position, which is _____________.

Standing upright and facing forward with the arms at the sides and the palms of the hands facing forward.

Which of the following is a characteristic of electronic sphygmomanometers?

Some types also measure pulse and oxygen saturation

enunciation

Speaking clearly and distinctly to help tte person you are speaking to understand you is called

A modifier indicates that

Special circumstances apply to the procedure

Which equipment should the medical assistant provide to the practitioner to examine a patient's lungs and chest?

Stethoscope

Which of the following is not an internal factor that affects the blood pressure?

Stress

Which test is utilized to measure the heart's conduction system during exercise, when the demand for oxygen is increased?

Stress testing

Which of the following is a pen-like instrument that records impulse movement on the ECG paper?

Stylus

In medical terminology, the word part at the end of the word, which alters the meaning of the word root, is the __________.

Suffix

In what position is the skin relative to the muscles?

Superficial (close to the surface of the body)

The position above or close to the head is __________.

Superior

The thoracic cavity is ______ to the abdominal cavity.

Superior (above or close to the head)

A medical assistant should answer all telephone calls using ____.

proper telephone etiquette

Which of the following is characteristic of depression?

Symptoms include difficulty falling asleep, loss of appetite, and loss of energy.

Which term means rapid breathing?

Tachypnea

A mother calls your office about her 8 month old, who is not very active, has a weak cry and has not had a wet diaper for 2 days. This mom is known to make homemade baby food. What advice would be appropriate for the medical assistant to give to this mother?

Take the baby to the local emergency department

What is not considered to be a part of team dynamics?

Taking credit for individual successes

In Swedish massage, which of the following strokes is a percussive stroke?

Tapotement

EPatient requests to discuss abnormal test results

Telephone calls that require the practi tioner's personal attention include which of the following?

Which of the following is not a way to help ensure accurate telephone messages?

Tell the caller the physician will call him or her back

Which of the following vital signs would be taken last for an infant?

Temperature

Which muscle closes the jaw

Temporalis

Which of the following connects muscles to bone

Tendon

An inherited form of anemia in which a defective hemoglobin chain causes microcytic, hypochromic, short-lived red blood cells is _______.

Thalassemia

The first step in the process of assigning a proper code for a neoplasm in ICD-10 is to consult which of the following?

The Table of Neoplasms

calcaneus

The _ , or heel bone is the largest tarsal bone.

phalanges

The _ are the bones of the toes.

ethmoid

The _ bone are between the sphenoid and nasal bones ?

Zygomatic

The _ bone forms the prominence of the cheeks

Temporal bone

The _ forms the lower sided of the skull

Metacarpals

The _ forms the palm of the hand .

clavicle

The _ joins the sternum and scapula.

humerus

The _ joins with the scapula and the radius and ulna

Ulna

The _ joints with the radius and some of the bones of the wrist and is the medial bone of the forearm .

which of these muscles flexes the foot and is commonly called the calf muscle

gastrocnemius

For coding purposes, which of the following is not a complexity level for medical decision making?

general purpose MDM

allergic reactions to latex gloves are

gennerally caused by the latex protein that mixes with the powder

What is the muscular gland at the base of the male urethra?

prostate

A male fluid that alkalinizes the female vagina

prostate fluid

When communicating with non-English-speaking patients during an emergency, you can use __ throughout the process to help them understand you.

gestures

When a patient calls the office for the result of a laboratory test that happens to be normal, you should ____.

give the patient the results if the physician has authorized that normal results may be given out

which of the following muscles moves the thigh

gluteus medius

Incomplete fractures

go through only part of the bone

Incomplete fractures ____.

go through only part of the bone

As part of your patient education about first aid, you should inform patients about the ___ laws, which help protect people who respond, in good faith, to medical emergencies but have no medical training

good samaritan

Symptoms of ___, or low blood sugar, include dizziness, headache, hunger, weakness, rapid pulse, and pallor

hypoglycemia

A drop in body temperature during prolonged exposure to cold is called ____.

hypothermia

Insufficient blood volume in the circulatory system due to injury that causes major fluid loss can lead to ___ shock, which requires immediate emergency care.

hypovolemic

The first thing you should do when answering the telephone is ____.

identify the medical office and yourself

What is the first step in the problem solving process?

identify the problem and define it clearly

Go to the nearest emergency room immediately , preferably by ambulance . "

The appropriate response to triage patient who is experiencing chest pain is-

ask the patient how to pronounce his or her name

The appropriate way to address a patient with a last name that is difficult to pronounce is to

Suggest that he write a letter to the physician and mark it "Personal"

The appropriate way to deal with a caller who refuses to identify himself is to

route the call to the practitioner immediately if possible

The appropriate way to handle an incoming call for a practitioner from another practitioner is to

the message in a file folder marked "Confidential" and place the folder on the physician's desk

The appropriate way to maintain patient confidentiality is to

Which of the following is an accurate statement about a stethoscope?

The bell is best at amplifying low pitched sounds, such as vascular and heart sounds

Schedule an appointment immediately or tell the patient to go to the emergency room

The best way to handle a patient who calls the office in real, distressing pain is to

Which of the following occurs when mismatched blood is given to a patient?

The blood received will be destroyed

hyaline cartilage

The bones of synovial joints are covered with _ and are held together by a fibrous joint capsule.

Which of the following best describes hcps level 2 codes

The codes have five characters: numbers, ladders, or a combination of both

Which of the following best describes HCPS Level II codes?

The codes have five characters: numbers, letters, or a combination of both.

Kyphosis

The condition commonly referred to as humpback is _ .

Denise is being seen today because of blurry vision and pain in both eyes. The physician documents that diabetes has damaged the blood vessels in Denise's eyes, resulting in diabetic retinopathy. How will this diagnosis be coded?

The diabetes is coded first, followed by the retinopathy

Denise is being seen today because of blurry vision and pain in both eyes. The physician documents that diabetes has damaged the blood vessels in Denise's eyes, resulting in diabetic retinopathy. How will this diagnosis be coded? The diabetes is coded first, followed by the retinopathy.

The diabetes is coded first, followed by the retinopathy.

Epiphysis

The expanded end of a long bone is the _ .

Which of the following indicates the LMP?

The first day of the last menstrual period

Identify the medical office and yourself

The first thing you should do when answering the telephone is

Occipital bone

The foramen magnum is in ...

An easy way to remember when an E code is required is if the diagnosis makes you ask "How did that happen?"

if the diagnosis makes you ask "How did that happen?"

long

The humerus is an example of _ bone .

axial

The hyoid bone, which anchors the tongue, is included in the _ skeleton .

Which of the following is not a potential reason for downloading

The insurance carrier does not cover the services included on the claim

Which of the following is not a potential reason for downcoding?

The insurance carrier does not cover the services included on the claim.

Which of the following does not apply to HIPAA requirements?

The medical assistant should be informed of available resources for resolving disputes.

calcium

The most important nutrient for bone growth is _ .

which of the following uses an intense beam of light to cut away tissue

laser surgery

flat

The occipital bone is an example of which type of bone ?

Cortex

The outermost layer of the kidney is the renal.

Which of the following is important when measuring an oral temperature?

The patient must be able to breathe through the nose

Sympathetic Nervous system

The rate of glomerular filtration is controlled mainly by

Pull the patient's chart and billing information

The recommended procedure for handling billing inquiries is to

efficiency in completing two tasks simultaneously

The result of answering the phone while carrying out another task is

Which of the following individuals is most at risk for erythroblastosis fetalis?

The second Rh-positive fetus born to an Rh-negative mother

Ergonomics

The study of the way people work?

Bloodletting for the purpose of reducing the thickness of a person's blood is known as _______ phlebotomy.

Therapeutic

Tina is a 47-year-old patient who has recently begun experiencing dizziness and shortness of breath. She gets frequent headaches. After the initial exam, the physician orders several blood tests. The results of the tests indicate that Tina has polycythemia vera. Which of the following treatment courses would you expect the physician to pursue with Tina?

Therapeutic phlebotomy

Metatarsals

There are 5 of which of this bones per foot ?

Which of the following describes synovial joints?

They are held together by a fibrous joint capsule.

Which of the following is a true statement concerning mercury sphygmomanometer?

They are no longer being manufactured

Which of the following is a characteristic of aneroid sphygmomanometers?

They have a circular gauge for registering pressure

scapula

This bone is thin and flat and is also called the shoulder blade.

Which of the following crutch gait is the best for someone with leg paralysis?

Three-point

Platelets that are important in the blood-clotting process are also called ______.

Thrombocytes

The different views recorded on an electrocardiogram that are produced by the electrical activity of the heart are ____.

leads

Which of the following is an acute infection caused by Staphylococcus aureus?

Toxic shock syndrome

Globulins are plasma proteins that _____.

Transport lipids and some vitamins

The _______ plan divides the body into inferior and superior positions.

Transverse

The shoulder is moved by the ____ muscle

Trapezius

Which of the following conditions requires immediate medical help?

Trouble breathing

Monique is a 79 yr old patient who enjoys being active. Recently however her arthritis is getting worse and she has been having more trouble moving around lately. She tells you that she wants to exercise and stay active, but she is not sure what kinds of exercise she can do now. Which of the following recommendations might you make?

Try swimming or exercising your joints underwater

Which of the following is an example of inversion?

Turning the sole of the foot inward

dial zero to speak to an operator

Two options that should always be included in the menu for an automated voice response unit are instructions for the caller if the call is an emergency and an option to

The cardiovascular system is ____________.

Two or more organs working toward the same goal

If more than one year has passed since the original prescription

Under what circumstances will a pharmacist call to check before dispensing refills?

What statement describes knowledge?

Understanding the "why" of what you are doing

When coding a surgical code, where should you look to be sure you find the correct code?

Use the alphabetic listing of procedures at the back of the CPT manual

In ICD-10, which has combination codes that include the type of diabetes, what code is sued if the type of diabetes is not documented in the medical record and the practitioner cannot be questioned?

Use the code for type 2 diabetes mellitus

In ICD-10, which has combination codes that include the type of diabetes, what should you code if the type of diabetes is not documented in the medical record and the physician cannot be queried?

Use the code for type 2 diabetes mellitus

In ICD-10, which has combination codes that include the type of diabetes, what should you code if the type of diabetes is not documented in the medical record and the physician cannot be queried? Use the code for type 2 diabetes mellitus

Use the code for type 2 diabetes mellitus

When coding a surgical code, where should you look to be sure you find the correct code

Used an alphabetical listing of procedures at the back of the CPT manual

In ICD-9, the common term for the Supplementary Classification of Factors Influencing Health Status and Contact with Health Services is ____.

V codes

Barry is a healthy 32-year-old established patient who has come in for his annual physical exam. When asked if he has any current problems or complaints, he says no. The ICD-9 code for his visit will be found in which of the following code ranges?

V01-V83

Barry is a healthy 32-year-old established patient who has come in for his annual physical exam. When asked if he has any current problems or complaints, he says no. The ICD-9 code for his visit will be found in which of the following code ranges? V01-V83

V01-V83

Jenni is a healthy 24-year-old patient who is in the office today for routine obstetric care. The ICD-9 code for routine obstetric care will be found in which of the following series of codes?

V01-V83

Phillip is in the office today for a pre-employment physical that includes a drug test. In which ICD-9 series will you locate the code for this?

V01-V83

Phillip is in the office today for a pre-employment physical that includes a drug test. In which ICD-9 series will you located the code for this?

V01-V83

Which precordial electrode is located by counting to the fourth intercostal space to the right of the sternum?

V1

Which precordial electrode is placed in the fifth intercostal space, where it intersects an imaginary line drawn straight down the middle of the clavicle?

V4

Which precordial electrode is placed in the fifth intercostal space, directly below the middle of the armpit?

V6

Immunizations are

Vaccines or toxoids that protect susceptible individuals from infectious diseases

Which method of patient data collection does the statement "So let me see if I understand; The pain only occurs at night." represent?

Verbalizing the implied

the nurse assesses the for the spleen which is located in this quadrant

left upper

Diagnosis-related groups, or DRGs, are based on all of the following except ____.

length of hospital stay

Shock

Vinnie receives a call from Mr. Everson, who says his wife is confused. He says she is pale and is feeling faint and sweaty. Mr. Everson also says his wife has a weak, rapid pulse, and her skin is cool and moist . Vinnie should recognize these symptoms as -

Which type of muscle moves contents through hollow organs such as the intestines

Visceral smooth muscle

Snakebite

W hich of the following medical conditions requires immediate medical help?

Which of the following is a special consideration when taking blood pressure in adults?

Wait 15 minutes before taking the blood pressure of a patient who has just exercised

Two of the best players on a middle school soccer team just showed up 15 minutes late for a match. They want to go out on the field immediately, but the coach insists that they warm up and do stretches before joining the game. Which of the following is the nest explanation the coach can give these players about warming up before entering the game?

Warming up and stretching will help prevent injuries during the match

Which of the following is included in the care of an animal bite?

Wash the area and apply an antibiotic ointment and a dry, sterile dressing

ADH & Aldosterone

Water reabsorption amounts vary depending on which two hormones

What is not recommended for maintaining a professional appearance?

Wearing clothes in the latest fashion

Which of the following is part of the procedure for weighing a toddler?

Weighing the parent holding the toddler

An example of a category 2 code is a code used for

Weight reduction counseling

Diagnosis-related groups, or DRGs, are based on all of the following except. length of hospital stay

length of hospital stay

The normal blood pressure for an adult is ____.

less than 120/less than 80

HCS

What are the sheets that must accompany every hazardous chemical?

Medications

What are you least likely to find in an examination room?

Make the message brief and direct

What can you do to make a message concise?

hydrogen peroxide

What disinfectant would least likely be corrosive or require ventilation when in use?

Procedure manual

What document indicates who is responsible for the various types of calls coming into the medical office and how the calls are to be handled?

otoscope

What instrument is used to look inside the ear?

Glass slides

What is a disposable supply?

Frontal bone

What is the anterior bone of the cranium called ?

"You should not use the medication because it may not be helpful."

What is the best response to patient who calls to ask if he or she can use a medication that was prescribed for a previous condition?

loc

level of concienses

the urinary system would not include which of the following

liver

Red bone marrow

What lines the hole of spongy bones ?

otoscope

What may be sanitized and reused without further disinfection or sterilization?

Hazard Communication Standard

What requires that all employees receive workplace hazard training?

Fixative

What supplies is used to preserve a specimen obtained during an exam?

Irregular

What type of bone are vertebrae ?

show empathy and an understanding of the caller's feelings.

When dealing with a patient who is nervous, upset, or angry

To advise the caller that recommendations are based on the symptoms and are not a diagnosis

When dealing with a telephone triage problem, remember

Type of practice

When designing the reception area for a medical practice, the first consideration shohkd be?

consume limited quantities of meat and beer

When educating patients with gout, you should recommend that they _ .

Take a message for the physician

When handling an incoming telephone call regarding a patient progress report , you should-

If the licensed practitioner has authorized in the patient's chart that refills are approved

When is it acceptable for a medical assistant to authorize a pharmacy to refill a prescription?

normal conversational tone

When talking to a patient on the phone use -

Provide patients with the option to reschedule appointments

When the physician is running very late , the receptionist should?

Listen carefully and acknowledge the patients anger

When you answer the phone, you know immediately that the caller is angry. Without identifying herself, the caller begins shouting at you that she had been told that an office visit would cost 79$, but her bill was for 135$. She says the office is discriminating against her by charging her more than the normal amount. How should you handle this call?

Courtesy

When you are respectful of a caller, which of the five Cs of communication do you exhibit?

Clarity

When you receive or place a phone call, your message should be logical and free from ambiguity Which of the following Cs of effective communication does this demonstrate?

the urinary system would not include which of the following?

liver

which of the following is located beneath the diaphragm in the right upper quadrant of the abdominal cavity

liver

Ethmoid bone

Which bone forms part of the floor of the cranium ?

Parietal bone

Which bone make up most of the top and sides of the skull ?

OSHA

Which federal agency produces guidelines for maintaining office cleanliness & the SDS for cleaning solutions?

CTS

Which injury may be caused by repetitive motions using a computer?

Stop smoking

Which lifestyle change should you recommend to a client to help prevent development of osteoporosis ?

Trouble breathing

Which of the following conditions requires immediate medical help?

on which type of wound would staples be used on

a long, deep wound across the leg

A strain is _

a muscle injury that results from overexertion

A strain is ____.

a muscle injury that results from overexertion

Ask if it is a convenient time and if the person has time to talk

Which of the following guidelines should you follow when placing an outgoing telephone call?

"How do I make my child with chickenpox more comfortable?"

Which of the following is an example of a common triage question that a medical assistant might answer?

When talking to a patient on the phone use ____.

a normal conversational tone

Glucose

Which of the following is not a normal component of urine

Tell the caller the physician will call him or her back

Which of the following is not a way to help ensure accurate telephone messages?

Instruct the caller to dial 911 for an ambulance

Which of the following office procedures should be followed if the practitioner is not in the office when an emergency phone call comes in?

which of the following is located beneath the diaphragm in the right upper quadrant of the abdominal cavity?

liver

Chest pain radiating to the arm, shoulder, and jaw

Which of the following symptoms indicates a heart attack?

Call to change an appointment

Which of the following types of telephone calls can a medical assistant resolve?

The humerus is an example of a(n) ____ bone.

long

Which type of bone is located primarily in the arms and legs?

long

Long

Which type of bone is located primarily in the arms and legs ?

Sesamoid

Which type of bone is patella (kneecap) ?

Flat

Which type of bone is primarily located in the skull and rib cage ?

Emergency

Which type of call must be immediately routed to the provider?

Which of the following is part of the care of a severed ear?

Wrap the ear in plastic and place it in ice

What character is used as a placeholder for nonexistent digit in ICD-10 when a 6th or 7th digit is required for code specificity?

X

Which peak flow zone indicates that large airways are beginning to narrow?

YELLOW ZONE

where should a sterile bowl or basin be placed in the sterile field

near the edge of the sterile filed

the client has a superficial cut on her finger the health care provider understands this is

near the surface

messages are transmitted by tissue

nerve

messages are transmitted by____tissue

nerve

Broccoli, Kale and spinach

You plan to teach patients about bone health and diet. Which ... will you recommend that your patient eat regularly ?

What statement describes someone who is experiencing the awakening phase in the stages that lead to burnout?

You realize that your initial expectations were unrealistic

The best response to patients who call to ask if they can use a medication that was prescribed for a previous condition is ____.

You should not use the medication because it may not be helpful

take careful notes

Your first priority when responding to a complaint of an angry patient is to--

Mary was excited at her last visit to find that she is pregnant. She came in for a prenatal checkup today because she wants to take excellent care of herself and her baby. Everything seems fine, and the physician told her to keep up the good work. The ICD-10 code for routine obstetric care will be found in which of the following series of codes?

Z00-Z99

Mary was excited at her last visit to find that she is pregnant. She came in for a prenatal checkup today because she wants to take excellent care of herself and her baby. Everything seems fine, and the physician told her to keep up the good work. The ICD-10 code for routine obstetric care will be found in which of the following series of codes? Z00-Z99

Z00-Z99

Which of the following ICD-9-CM conventions is used around synonyms, alternative wordings, or explanations?

[ ]

Which of the following ICD-9-CM conventions is used around synonyms, alternative wordings, or explanations? [ ]

[ ]

Chemotherapy

_ can be used to treat the Ewing sarcoma family of tumor and osteosarcoma .

Gout

_ is caused by uric acid deposit in the joints.

Counseling codes are used only if _____.

a complete history and physical exam does not occur

which of the following occurs in the maturation phase or healing

a continuous layer of skin cells thickens and pushes off the scab, leaving a scar

Acute abdominal pain in the right upper quadrant that radiates to the back between the shoulder blades is characteristic of

a gallbladder attack

Acute abdominal pain in the right upper quadrant that radiates to the back between the shoulder blades is characteristic of ____.

a gallbladder attack

The information in the patient's chart is ____.

a legal document

The information in the patient's chart is ____.

a legal record of treatment rendered

which of the following cavities are separated by the diaphragm

abdominal and thoracic

which of the following cavities are separated by the diaphragm?

abdominal and thoracic

Symptoms of ingested poison include

abdominal pain, nausea, vomiting, diarrhea, burns in or around the mouth, and drowsiness

Symptoms of ingested poison include ____.

abdominal pain, nausea, vomiting, diarrhea, burns in or around the mouth, and drowsiness

The ovaries or testes are formed in the ______________ ______ of a developing fetus.

abdominopelvic cavity

the term pertaining to the abdomen and chest is

abdominothoracic

Which type of wound occurs when someone slides across gravel during a softball game?

abrasion

A condition that is of sudden onset or that becomes much worse is considered a ______.

acute condition

A condition that is of sudden onset or that suddenly becomes much worse is considered an acute condition

acute condition

A plus sign (+) is used to indicate ___.

add-on codes

which of the following uses glucose to help make atp

aerobic respiration

which muscle is most responsible for movement

agonist

During a patient interview, you note signs of anxiety in the patient. You may be able to help the patient by ____.

allowing him to describe his feelings

As a medical assisting professional what does your attitude allow?

allows you to learn from criticism

All ICD-10 codes begin with an alpha character.

alpha character

The alphabetic Index is organized by the condition, not by the body part in which it occurs.

alphabetic index

Which of the following is not a test performed to diagnose infertility? A. semen analysis B. endometrial biopsy C. hysterosalpingogram D. amniocentesis

amniocentesis

The protective sac around the developing embryo or fetus

amnion

A common medical disorder that is characterized by spasmodic narrowing of the bronchi, causing wheezing, coughing, and shortness of breath is

asthma

The dysrhythmia in which P waves cannot be identified because of rapid multiple electrical signals that fire from areas of the atria other than the SA node is known as

atrial fibrillation

Soft skills are difficult to observe and evaluate because they reflect a person's _______

attitude

Which of the following delays the electrical impulse to give time for the atria to complete contraction and the ventricles to fill?

av node

Your 27 yo female patient has a menstrual disturbance.l Which of the following does she LEAST likely have? a. amenorrhea b. menorrhea c. dysmenorrhea d. metrorrhagia e. menorrhagia

b

which type of scissors is used to remove dressings

bandage scissors

Mrs. Higgins is in the office because of a severe sinus infection, and the physician orders an antibiotic injection. Jerome, the office assistant, prepares the injection, but when Mrs. Higgins sees the needle, she exclaims, "No! You are not going to stick me with that needle!" Jerome replies soothingly, "It's for your own good, Mrs. Higgins" and proceeds to give the shot. Jerome is guilty of ____.

battery

The physician you work for received notice that a patient has filed a lawsuit for a fall in the office that happened over ten years ago. It is likely that this claim will ____.

be barred because it falls outside the statute of limitations

as aging occurs muscle contractions

become slower

which is the appropriate way to create a sterile field

before beginning, disinfect the mayo stand with 70% isopropyl alcohol and allow it to dry

You can help prevent lawsuits by ____.

being a good listener

An example of a behavior that reflects integrity in a medical assistant is _______

being honest

An enlargement of the prostate gland due to normal hormonal changes as a man ages is known as?

benign prostatic hypertrophy

the most commonly used antiseptic for minor aurgery is

beteadine

which of the following muscles moves the forearm

biceps brachiii

Anthrax and smallpox are examples of ___ that are classified as weapons by the CDC.

biologic agent

a small amout of tisse removed from the body for examination under a microscope is a

biopsy specimen

The intentional release of a biologic agent with the intent to harm individuals is

bioterrorism

which of the following occurs during the inflammatory phase of healing

bleeding is reduced as blood vessels in the affected area constrict

If a code description has changed since the last revision of the CPT manual, what symbol is place next to the CPT code?

blue triangle

Osteoporosis

bones gradually become thin in _ .

Maintaining professional _______ means treating patients as clients, without becoming involved in issues unrelated to their healthcare

boundaries

The pulse point that is located in the bend of the elbow is called the ____ pulse.

brachial

What term refers to a fetus in the buttocks or feet-first position?

breech

When teaching patients about bone health and diet, which of the following is recommended that patients should eat regularly?

broccoli

Gland that provides mucus for lubrication of the penis

bulbourethral, or Cowper's

The end result of prolonged periods of stress without relief is often _______

burnout

The ____, or heel bone, is the largest tarsal bone.

calcaneus

The most important nutrient for bone growth is ____.

calcium

In an effort to make a patient feel at ease, you should never____.

call a patient "honey" or "sweetie"

If a patient falls from an examining table and cannot get up,

call for help and do not move the patient until the physician examines him

If a patient falls from an examining table and cannot get up, ____.

call for help and do not move the patient until the physician examines him

Which of the following steps would you include if a patient has ingested poison but is alert and not having convulsions?

call the regional poison control center and follow their instructions

Your role during many emergency situations may be to keep victims or patients and their families and friends ___

calm

Showing concern and appropriate attention for a patient without enabling poor behaviors is an example of _____

caring

You have consulted the index in the CPT and discovered that a dressing for a burn is found in procedure codes 16010-16030. To correctly code the dressing for the burn, you should ____.

check each code in the range to choose the correct code

You have consulted the index in the CPT and discovered that a dresssing for a burn is found in procedure codes 16010-16030. To correctly code the dressing for the burn you should ___.

check each code in the range to choose the correct code

The cardinal symptom of a myocardial infarction is

chest pain

The cardinal symptom of a myocardial infarction is ____.

chest pain

Patients' descriptions of their medical problems is called their chief complaint and are documented at each visit.

chief complaint

When educating the parents of small children, teach them how to __ their home for children of various ages.

childproof

The most commonly reported STI in the United States is?

chlamydia

A condition that is long standing is considered a _____.

chronic condition

A condition that is long-standing is considered a chronic condition

chronic condition

A condition that is long-standing is considered a(n) ____

chronic condition

When charting, the need for ____ makes it essential that you use medical terminology and precise descriptions.

clarity

When charting, the need for ____ makes it essential that you use medical terminology and precise descriptions. conciseness

clarity

ICD stands for "International classification of Diseases."

classification of diseases

The ____ joins the sternum and scapula.

clavicle

which is the appropriate way to cleanse an area before surgery

clean an area at least 2 inches larger than the surgical site

first step in preventing a nonsurgical wound from becomeing infected is

cleaning

The rapid mitosis of a zygote

cleavage

the scissorlike instruments used for cutting nails or thick material are

clippers

The ________ is the female erectile tissue.

clitoris

The fracture pictured here is a(n) ____.

closed fracture

Analysis of the connection between the diagnostic and procedural information on a claim is called _____.

code linkage

A code in which two diagnoses are included in one code is known as a _____.

combination code

A code in which two diagnoses are included in one code is known as a(n) ____.

combination code

A code in which two diagnoses are included in one code is known as a. combination code

combination code

ICD-10 contains many more combination codes than ICD-9, which cuts down the need to use multiple codes for a single diagnosis.

combination codes

Explaining a bill to an irate patient in a tactful, inoffensive manner is an example of good _____ skills

communication

What skill involves careful listening, observing, speaking and writing?

communication skills

Which bone fracture goes entirely across the bone?

complete

The appropriate way for a patient to donate organs upon death is to ____.

complete a uniform donor card

Medical offices usually have a(n) ____ to help minimize the risk of fraud by discovering and correcting coding and billing problems.

compliance plan

one common symptom of rhabdomyolysis is

dark urine

Speaking in such a way as to negatively influence others against an individual is an example of

defamation of character.

The electrical impulses responsible for the cardiac cycle that appear on an electrocardiogram as peaks and valleys are called

deflections

The condition in which the body's fluid intake is not sufficient to meet its fluid needs because of vomiting, excessive heat and sweating, diarrhea, or lack of food or fluid intake is called

dehydration

A patient's diagnosis as established by the physician describes the primary condition for which the patient is receiving treatment

describes the primary condition for which the patient is receiving treatment

If you put a caller on hold and determine it will be a long wait, ____.

offer to call back

After listening to the patient's statements, performing an examination, and evaluating the information received from these sources, the physician establishes a diagnosis that describes the primary condition for which a patient is receiving care

diagnosis

The primary condition for which a patient is receiving care is communicated to the third-party payer through a diagnosis code on the healthcare claim.

diagnosis

The Alphabetic Index is organized by ____.

diagnosis or condition description

The Alphabetic Index is organized by diagnosis or condition description

diagnosis or condition description

Two options that should always be included in the menu for an automated voice response unit are instructions for the caller if the call is an emergency and an option to ____.

dial zero to speak to an operator

this muscle divides the abdominal and thoracic cavities

diaphragm

the muscle separates the thoracic and abdominal cavities

diaphram

the______muscle separates the thoracic and abdominal cavities

diaphram

When taking the blood pressure, the last sound you hear is the ____.

diastolic pressure

the system that breaks down food is known as the system

digestive

a slender, pointed surgical instrument used to enlarge a body opening , such as a tear duct, is

dilator

Pratt uterine instrument is

dilators

Displacement of a bone end from the joint is a

dislocation

Displacement of a bone end from the joint is a ____.

dislocation

The displacement of a bone end from a joint, causing pain, tenderness, and loss of function, deformity swelling, and discoloration, is a ___ and initially requires immobilization.

dislocation

the hip bone joins the end of the thighbone.

distal

the hip bone joins the_____end of the thighbone

distal

The variety of human social structures, belief systems, and strategies for adapting to situations in different parts of the world is referred to as cultural _________

diversity

when working with parents of young children who are at risk of botulism, what is the most important instruction to give them to reduce this risk?

do not use raw fish or food from damaged or building cans of vegetables.

The term res ipsa loquitur refers to cases in which the ____.

doctor's mistake is completely obvious

If a patient remains dissatisfied after discussing a bill, ____.

document all comments and relay the information to the physician

After speaking with a patient on the telephone about a clinical issue, a medical assistant must always ____.

document the conversation in the patient's record

Which animals are likely to be carriers of rabies?

dogs, cats, and raccoons

the major cavity in the back of the body is the _____cavity

dorsal

the major cavity in the back of the body is the cavity

dorsal

the spinal and cranial cavities make up what cavity

dorsal

the spinal and cranial cavities make up what cavity?

dorsal

The proper way to make a correction in a medical record is to ____.

draw a line through the incorrect information so it is still legible, and write the correct information above it

hypothermia

drop in body temperature during prolonged exposure to cold is called

Symptoms of hyperglycemia include

dry mouth, intense thirst, muscle weakness, and blurred vision

Symptoms of hyperglycemia include ____.

dry mouth, intense thirst, muscle weakness, and blurred vision

The ______ __________ is a connection between the pulmonary trunk and the aorta.

ductus arteriosus

The instrument that measures and displays the electrical impulses responsible for the cardiac cycle is a(n) ____.

electrocardiograph

which method uses a needle, probe or loop heated by electric current to destroy target tissue

electrocauterzation

Electrical impulse sensors used to obtain an electrocardiogram are called _

electrodes

What is one effect of good time management?

eliminating the stress of work overload

The product of conception, weeks 2-8

embryo

What is the term for the ability to identify with and understand another persons feelings?

empathy

When a medical assistant working with a terminally ill patient tries to understand how the patient feels about his or her experience without ever going through that type of experience, the medical assistant is showing _________ toward the patient

empathy

the body system that secretes hormones to regulate the bodys activities is the

endocrine

the system that secretes hormones is the

endocrine system

In _____________, the normal uterine lining is found outside of the uterus.

endometriosis

The innermost layer of the uterus

endometrium

The innermost layer of the uterus is the?

endometrium

individual muscle cells are surrounded by which of the following?

endomysium

as changes occur in the musculoskeletal system due to aging which of the following is not likely to occur

endurance of muscle fibers decreases dramatically

Speaking clearly and distinctly to help the person you are speaking to understand you is called ____.

enunciation

The ________ is a tube in which sperm cells mature.

epididymis

the area above the stomach is called

epigastric

which of the following anatomical regions of abdomen lies just distal to the sternum?

epigastric

Blowing the nose too hard, local irritation or dryness, or frequent sneezing can result in a nosebleed, called

epistaxis

this tissue covers the internal and external body surface

epithelial

this tissue covers the internal and external body surfaces.

epithelial

When hypertension is caused by an underlying condition, two codes are required. The first identifies the underlying etiology, or cause, and the second codes the hypertension

etiology

An __ plan for the facility should include maps with escape routes clearly marked.

evacuation

The most frequently used CPT codes are the ____.

evaluation and management codes

Which convention is used in ICD-9 and ICD-10 to indicate that an entry is not classified as part of the preceding code?

excludes

For coding purposes, which of the following is not a level of patient history

expanded detail

Which type of bone fracture occurs most often in children because their bones are still soft and pliable?

greenstick

The fracture pictured here, which occurs most often in children, is a(n) ____.

greenstick fracture

A medical assistant working in a pediatricians office who takes a continuing education class on child development demonstrates

growth

The universal sign of choking is a

hand up to the throat and a fearful look

The universal sign of choking is a(n) ____.

hand up to the throat and a fearful look

the first line of defense against spreading disease is

handwashing

The specific technical and operational proficiencies needed to perform a job in a specific profession are known as _____ skills

hard

The minimum proficiencies necessary to do a job are known as what?

hard skills

If you are uncertain about whether to give particular information to a patient on the telephone, a general principle is to ____.

have the physician return the patient's call

The portion of a sperm cell that contains the genetic information from the biological father is the?

head

In addition to obtaining the length and weight of an infant, you will also measure the ____.

head circumference

Which of the following are symptoms of inhaled poisons?

headache, tinnitus, angina, shortness of breath, muscle weakness, nausea, dizziness

The signs of infection in a wound are

heat, redness, pain, and swelling

The signs of infection in a wound are ____.

heat, redness, pain, and swelling

For which condition would you move the patient to a cool place and remove outer clothing?

heatstroke

Mr. Coral called the office because he was vomiting blood. The medical term for this is

hematemesis

A swelling caused by an accumulation of blood under the skin is a ____.

hematoma

A swelling caused by blood under the skin is a ___, which can be reduced by applying ice immediately after the injury.

hematoma

a selling caused by an accumulation of blood under the skin is a

hematoma

Which subsection of the surgery section include procedures on the spleen and bone marrow?

hemic/Lymphatic systems

what is a kelly

hemostat

which surgical instruments are used to close off blood vessels

hemostats

The section of the health history form that contains information about when the problem started and what the patient has done to treat it is the ____.

history of present illness section

A diabetic coma occurs with very severe ___, in which a patient has too much sugar in the blood.

hyperglycemia

Symptoms of ___, or high blood sugar, include dry mouth, intense thirst, muscle weakness, and blurred vision

hyperglycemia

the are just below the umbilical region is the

hypogastric

the area just below the umbilical region is the

hypogastric

Insulin shock is basically very severe ___, in which the patient has too little sugar in the blood.

hypoglycemia

Your brother has been working in the backyard, trimming bushes and pulling weeds. He was not wearing gloves, and suddenly he comes into the house looking scared and holding his lower arm. He has been bitten by a snake that he thinks was a rattlesnake. You call EMS immediately. Until help arrives, what will you do for your brother?

immobilize his arm and positioning it below heart level.

A wound pictured here, which is clean and has a smooth cut, is a(n) ____.

incision

A wound which is clean and has a smooth cut is an

incision

To ensure reimbursement at the highest allowed level, CPT codes must ____.

include codes and modifiers that reflect the services performed

To ensure reimbursement at the highest allowed level, CPT codes must _____.

include codes and modifiers that reflect the services. Performed

Which of the following conventions is used in ICD-9 and ICD-10 to indicate that the entries following it further define the content of a preceding entry?

includes

Enlarged lymph nodes may be a sign of ____.

infection or a blood cancer

The inability to conceive after trying for 12 consecutive months is termed?

infertility

which of the following would you include in teaching a patient who has had cryosurgery

inform the patient that a large, painful, bloody blister may form

a medical assistant should include which of the following in preparing a patient for cruosurgery

inform the patient that the initial sensation of cold will be followed by a burning sensation

For which accidental injury would you apply ice to the site, 10 minutes on and 10 minutes off, to reduce the pain and swelling?

insect sting

the attachment site for the more movable bone when a muscle contracts is the______________________?

insertion

Adhering to the appropriate code of law and ethics and being honest and trustworthy are characteristics of a person who has _________

integrity

Inaccuracy in linking diagnostic codes and procedural codes will result in all of the following except ____.

internal coding audits

Stimulated by LH to produce testosterone in males

interstitial cells

Testosterone is produced in the ____________ _____ of the testes.

interstitial cells

which of the following are characteristics of epinephrine

it constricts blood vessels and prolongs the action of the local anesthetic

which of the following does not apply to skeletal muscle?

it has intercalated discs

which of the following are characteristics of cardiac muscle?

it has intercalated discs and is self exciting

Which of the following is characteristic of carbon monoxide poisoning?

it is a major cause of inhalation poisoning in the home

which of the following are characteristics of a topical anesthetic

it is applied directly to the skin

which of the followin does not apply to visceral smooth muscle

it is found in blood vessels.

which of the following is true regarding the cardiac muscle?

it is self exciting

which characteristic applies to smooth muscle

it produces peristalsis

an advantage od laser surgery is that

it promotes quick healing and prevents infection

how does a laser cut away tissue

it vaporizes unwanted tissue

A goniometer is used to directly measure what?

joint range of motion

Another term for critical thinking is __________

judgement

Understanding gained through study and experience is called _________

knowledge

a ___ wound is a clean, smooth cut like that from a kitchen knife

laceration

a jagged, open wound in the skin that extends down into the underlying tissue is

laceration

small amounts of atp are produced when pyruvic acid is converted to

lactid acid

the patient states he is having pain in his low back this what region

lumbar

the patient states he is having pain in his low back. this is what region

lumbar

The first priority in caring for a patient with a severe head injury is to

maintain the patient's airway

The first priority in caring for a patient with a severe head injury is to ____.

maintain the patient's airway

which of th following would you include when preparing a room for laser surgery

make sure everyone in the room, including the patient , wears safety goggles

If you receive another call while talking to a patient, the procedure to follow is to ____.

make sure the second call is not an emergency before putting that call on hold

AC interference can be prevented by

making sure lead wires are not crossed and following the contour of the body

An unlawful act or misconduct is ____.

malfeasance

To assign a proper code for a neoplasm in ICD-10, the documentation must state whether it is benign, malignant, in situ, or of uncertain behavior.

malignant

The milk glands of the female breast

mammary glands

which of the following is the duty of the floater in surgery

measure the patient's vital signs during surgery and observe for a reaction to the anesthetic

__________ barrier forms of birth control include the diaphragm, condoms, and the cervical cap.

mechanical

Any situation in which a person suddenly becomes ill or sustains an injury that requires immediate help by a healthcare professional is considered a __ emergency.

medical

proper telephone etiquette

medical assistant should answer all telephone calls using

The process that reduces the number of chromosomes in a cell from 46 to 23

meiosis

the plane divides the body into left and right halves

midsagittal

the_____plane divides the body into left and right halves

midsagittal

The ICD-9-CM was originally created for the classification of patient morbidity sickness and mortality statistics and to provide access for medical research, education, and administration.

morbidity

One of the original reasons for the ICD-9-CM was to classify patient morbidity (sickness) and mortality death statistics.

mortality

a mayo stand is

movable, stainless stell instrument tray on a stand

an early sign of tetanus is

muscle of spasm in the jaw and neck

for which of the following is the use of braces an appropriate treatment?

muscular dystrophy

Which of the following statements about surgical coding for the musculoskeletal system is not true?

musculoskeletal subheadings begin with the foot and toes and work their way up to the head

lifestyle changes of avoiding stress are recommended for patients who have

myasthenia gravis and fibromyalgia

When the blood flow to the heart is reduced as a result of blockage in the coronary arteries or their branches, causing chest pain, shortness of breath, and a feeling of doom, the patient is most likely having a heart attack, also known as a ___, and should call 911 immediately.

myocardial infarction

The muscular layer of the uterus

myometrium

an onychectomy tray is a

nail removal tray

In which position should you place a patient before you begin cardiopulmonary resuscitation?

on the back

Which hormone stimulates uterine contractions for the birth process?

oxytocin

Vital signs include the temperature, pulse, respirations, blood pressure, and ____.

pain assessment

The unusually rapid, strong, or irregular pulsations of the heart that the patient describes as pounding are

palpitations

A rapidly spreading, worldwide influenza outbreak is an example of a ___ illness.

pandemic

The act of giving birth

parturition

duties of the sterile scrub assistant include

passing instruments to the doctor during surgery

When a medical assistant speaks or acts on behalf of the patient in certain circumstances, the medical assistant is acting as a ______________

patient advocate

Telephone calls that require the physician's personal attention include ____.

patient requests to discuss abnormal test results

ask the patient to wait for a corrected statement before sending payment

patient was overcharged for services, the appropriate procedure is to

In charting, subjective data includes the ____.

patient's chief complaint

The outermost layer of the uterus

perimetrium

the____divides muscles into sections called fascicles?

perimysium

The area between the vagina and the anus

perineum

Other words for _______ include perserverance and tenacity.

persistence

Continuing inspite of difficulties, being determined, and overcoming obstacles are characteristics of a person who is ________

persistent

Where on the health history form do you document information taken from the administrative sheet?

personal data

which of the following should you include in prepring a patient for electrocauterization

place a grounding pad somewhere on the patients body

the appropriate way to add instruments to a sterile field is to

place the instrument inside the outer 1 inch of the sterile field

The communication organ between a pregnant woman and the developing embryo or fetus

placenta

Which stage is known as afterbirth?

placental

Possible causes for a wandering baseline are

poor skin preparation, dangling wire, or breathing movement

The result of answering the phone while carrying out another task is ____.

possible errors in message taking

What symbol appears next to a code that appears next to a code that appears out of numerical sequence?

pound sign #

If a male has not been circumcised, the _______ covers the ______ _____.

prepuce; glans penis

All fetal organs are formed by the _______ ____ ______.

primary germ layers

Unlike outpatient coding, which uses the patient's primary diagnosis, hospital coding uses the principal diagnosis, which is the condition that was chiefly responsible for the patient's admission to the hospital.

principal diagnosis

To accomplish several tasks in the most efficient manner, you should first ____ the tasks

prioritize

If a lead does not appear on an ECG tracing, what step should be taken before repeating the tracing?

reconect the wire

To complete the description for a CPT code that has an indented description, you should ____.

refer to the description for the previous CPT code to complete the description

Asking the patient "What do you think about this?" allows the patient to evaluate the situation and form an opinion. This is an example of ____.

reflection

A guideline to follow when an attorney calls the office is to ____.

release information only when the physician has authorized you to do so

When a patient has a stroke in the provider's reception area, it is an essential for the medical assistant to first do what?

remain calm

Which organ systems are the last to develop in a fetus?

respiratory and digestive

Mirroring means ____.

restating what the patient says in your own words

One of your duties in the medical office may be to check and __ crash cart items periodically.

restock

allow for greater access and better view of a surgical site

retractors

surgical instraments used to hold back the sides of a wound or incision for greater access are

retractors

A man staggers into the clinic. He is known to be a heavy cocaine and alcohol user. Part of the clinical data gathered includes a urine sample, which is very dark in color. He complains of weakness and has a "small" seizure in the exam room. The practitioner suspects that he may have

rhabdomyolysis

the nurse identifies the patients appendix may be inflamed if the patient is having pain in which quadrant

right lower

the nurse identifies the patients appendix may be inflammed if the patient is having pain in which quadrant

right lower

the nurse explains to the patient the gallbladder is in the quadrant

right upper

the nurse explains to the patient the gallbladder is in the___quadrant

right upper

The appropriate way to handle an incoming call for a physician from another physician is to ____.

route the call to the physician immediately, if possible

In ICD-9, three-digit categories known as rubrics are used for diseases, injuries, and symptoms.

rubrics

The ____ send(s) out electrical impulses to initiate depolarization.

sa node

Where does the transmission of electrical impulses in the heart begin?

sa node

shape of a blade

scalpels

The best way to handle a patient who calls the office in real, distressing pain is to ____.

schedule an appointment immediately or tell the patient to go to the emergency room.

The appropriate way to remove an insect stinger is to

scrape the skin with a credit card or flat, hard, sharp object

The appropriate way to remove an insect stinger is to ____.

scrape the skin with a credit card or flat, hard, sharp object

A secondary diagnosis is used in addition to the primary diagnosis to describe another condition that is also affecting the patient at the time of the visit.

secondary diagnosis

_________ ___________ is defined as the inability to conceive a child after 12 months of trying after having a previous pregnancy.

secondary infertility

elysia is a young woman who has just been diagnosed with fibromyalgia. the practioner asks the medical assistant to provide her with tips to help manage this disorder the medical assistant should suggest that she_______?

seek counseling to help develop better coping skills

Using an interior room with no windows to take refuge during a tornado is part of the office emergency plan and is referred to as

shelter in place

Vinnie receives a call from Mr. Everson, who says his wife is confused. He says she is pale and is feeling faint and sweaty. Mr. Everson also says his wife has a weak, rapid pulse, and her skin is cool and moist. Vinnie should recognize these symptoms as ____.

shock

When dealing with a patient who is nervous, upset, or angry, ____.

show empathy and an understanding of the caller's feelings.

A personal qualificiation of being an effective and productive medical assistant is?

showing respect to patients

Having a medical practice compliance in place ____.

shows a "good faith" effort to be compliant with coding regulations

The best position for the practitioner to evaluate the patient's ability to fully expand the lungs is the ____ position.

sitting

which of the following produces body movement?

skeletal muscle

The ____ section of the health history form gives the practitioner information about exposure to hazardous substances, sexual practices, and chemical use habits.

social and occupational history

The personal qualifications and behaviors that enhance your your job performance and career prospects are called _____ skills

soft

Personal qualifications or behaviors that enhance an individual's job performance are known as ___________

soft skills

If the patient calls with a billing problem but, in fact, the proper fee was charged, the best approach is to ____.

speak to the physician before responding to the patient

A modifier indicates that __.

special circumstances apply to the procedure

A modifier indicates that ____.

special circumstances apply to the procedure

An instrument used to measure the air taken in by and expelled from the lungs is the

spirometer

Jamal fell on the playground and was brought to the doctor's office complaining of pain in his wrist. X-rays do not show a fracture, so you apply a __ to the wrist to provide support without rigid immobilization.

splint

An injury characterized by partial tearing of a ligament that supports a joint is a

sprain

An injury characterized by partial tearing of a ligament that supports a joint is a ____.

sprain

Whenever you administer first aid and emergency treatment, you should always follow ___ and assume that all blood and body fluids are infected with blood borne pathogens.

standard precaution

Your first priority when responding to a complaint of an angry patient is to ____.

stay calm and try to pacify the caller

the_____muscle moves the head

sternocleidomastoid

Alternating euphoria and apprehension is an effect of ____.

stimulants

Which of the following lifestyle changes should be recommended to patients to help them prevent osteoporosis?

stop smoking

Mr. Jamison complains of back pain. He said he has been moving and carrying heavy boxes. You suspect he has a back ___ due to overexertion.

strain

In emergency situations, patients and their families are under a great deal of ___; it is important to understand that people react differently in these situations.

stress

In ICD-10, each category in the Tabular List has 3 characters, and each subcategory has 4 or 5 characters, with the final code consisting of up to 7 characters.

subcategory

A written court order addressed to a specific person, requiring that person's presence in court at a specific time, is a(n) ____.

subpoena

A court order to produce documents is ____.

subpoena duces tecum

Additional terms that are needed to select correct codes are indented after the main term in the Alphabetic Index. These terms are called subterms

subterms

When arranging a conference call among physicians, ____.

suggest several time slots so everyone is available

The appropriate way to deal with a caller who refuses to identify himself is to ____.

suggest that he write a letter to the physician and mark it "Personal"

When a physician does not document an exact diagnosis, outpatient coding rules require that unclear diagnosis be coded using the symptoms that lead the patient to seek care, until an absolute diagnosis is made

symptoms

When taking blood pressure, the first tapping sound you hear is the ____.

systolic pressure

The diseases and injuries in the tabular List of the ICD are organized into chapters according to the source or body system.

tabular

When handling an incoming telephone call regarding a patient progress report, you should

take a message for the physician

a mother calls your office about her 8 month old who is having difficulty swallowing, is vomiting seems weak and has not had a wet diaper for 2 days. this mom is known to serve the baby canned vegetables because she believes that fresh vegetables are too expensive in her neighborhood. what advice would be appropriate for the medical assistant to give to this mother?

take baby to the local emergency department

Working well with others in the best interest of completing a job is known as _________

teamwork

Zeke is a medical assistant at Bedford Clinic. His primary job responsibility is working with Dr. Garcia, But Dr. Garcia is currently on vacation, so Zeke's duties are light today. He notices that the two medical assistants in the reception area are swamped with work, so he offers to lend a hand. Zeke is exhibiting what professional behavior?

teamwork

which is a correct properative instruction for a patient who is scheduled for a minor surgical procedure in the doctors office

tell the patient to bring someone to drive them or her home

The ____ forms the lower sides of the skull.

temporal bone

which muscle closes the jaw?

temporalis

which of the following connects muscle to bone?

tendon

Modifiers to CPT codes indicate __.

that some special circumstance applies to the service

Modifiers to CPT codes indicate ____.

that some special circumstance applies to the service

To use the form of treatment believed to be best for the patient, to refrain from harmful actions, and to keep a patient's private information confidential are part of ____.

the Hippocratic Oath

To begin the process of assigning a proper code for a neoplasm in ICD-10, you first consult the Table of Neoplasms

the Table of Neoplasms

the shoulder is moved by the_________muscle?

trapezius

The Tabular List is mainly organized by the body system involved

the body system involved

The tabular list in mainly organized by _________.

the body system involved

In a greenstick fracture,

the bone is bent, but only one side is fractured

In a greenstick fracture, ____.

the bone is bent, but only one side is fractured

In a comminuted fracture,

the bone is broken in several fragments

In a comminuted fracture, ____.

the bone is broken into several fragments

In both ICD-9 and ICD-10, the convention code first underlying disease means ____.

the code may not be used as the first code

In both ICD-9 and ICD-10, the convention code first underlying disease means the code may not be used as the first code

the code may not be used as the first code

Which of the following best describes HCPS level II codes?

the codes have five characters: numbers, letters, or a combination of both

The Proliferation phase of healing is charcterized by

the development of new tissue

The main symptom of a choking emergency is

the inability to speak

The main symptom of a choking emergency is ____.

the inability to speak

A phone call regarding the side effects of a medication can be answered by ____.

the nurse practitioner

what part of the sterile field is considered contaminated

the outer 1 inch

debridement is

the surgical removal of debris or dead tissue from the wound

which of the following is a problem related to latex gloves

there is an increased incidence of latex allergy with latex gloves among health-care workers

which of the following are characteristics of absorbable sutures

they are made of catgut and do not require removal after the wound has healed

characteristics of nonabsorbable sutures

they must be moved after substantial healing has taken place

the heart is located in the

thoracic cavity

temporal bone

thought which bone does the external auditory meatus run ?

For reporting purposes, CPT considers a patient "new" if the patient has not received professional services within the past ____ year(s).

three

For reporting an evaluation and management code, CPT considers a patient to be "new" if the patient has not received professional services from any provider in the medical practice within the past ___.

three years

People who are the highest achievers both personally and professionally are generally those who use ______ management techniques routinely

time

Using ______ skills will help the medical assistant reduce stress and accomplish more during the hours of a workday.

time management

Two aspects of being organized are _____ and _____

time management and prioritizing

When dealing with a telephone triage problem, remember ____.

to advise the caller that recommendations are based on the symptoms and are not a diagnosis

why do you need to check the date and sterilization indicator on an instrument pack prior to opening

to avoid putting the patient at risk for postoperative infection

A civil wrong committed against a person or property that causes physical injury or damage to someone's property or that deprives someone of his or her personal liberty and freedom is called a(n) ____.

tort

Monique is a 79-year-old patient who enjoys being active. Recently, however, her arthritis is getting worse, and she has been having more trouble moving around lately. She tells you that she wants to exercise and stay active, but she is not sure what kinds of exercise she can do now. Which of the following recommendations might you make?

try swimming or exercising your joints underwear

Which form of contraception requires surgery?

tubal ligation

The ____ joins with the radius and some of the bones of the wrist and is the medial bone of the forearm.

ulna

the term for the area around the navel is

umbilical

the term for the area around the navel is:

umbilical

the term pertaining to the navel is

umbilical

Carries oxygenated blood to the developing fetus

umbilical cord

the system that controls excretion of fluid waste is the

urinary system

what is the appropriate way to perform a surgical scrub

use an orange stick to clean inder your fingernails, and rinse your hands again

Learning the telephone triage process includes ____.

using the office's written guidelines for commonly asked questions

In ICD-9, the common term for the Supplementary Classification of Factors Influencing Health Status and Contact with Health Services is v codes

v codes

In ICD-9, v codes identify encounters for reasons other than illness or injury and can be used either as a primary code for an encounter or as an additional code.

v codes

In a _________, the vas deferens are cut and tied.

vasectomy

the major cavitiy in the front of the body is the cavity

ventral

the major cavity in the front of the body is the ____cavity

ventral

Which of the following is a life-threatening dysrhythmia that results in no cardiac output?

ventricular afibriation

The most common cause of cardiac arrest, during which the heart's rhythm becomes chaotic and the heart does not pump blood, is called

ventricular fibrillation (VF)

Before placing an outgoing telephone call to a patient, you should ____.

verify the correct phone number

Lubricating glands of the vagina

vestibular, or Bartholin's

which type of muscle moves contents through hollow organs such as the intestines?

visceral smooth muscle

Bone density can be increased by ____.

walking

Two of the best players on a middle-school soccer team just showed up 15 minutes late for a match. They want to go out on the field immediately, but the coach insists that they warm up and do stretches before joining the game. Which of the following is the best explanation the coach can give these players about warming up before entering the game?

warming up and stretching will help prevent injuries during the match

According to the CDC, a biologic agent that is easy to disseminate, has a high potential for mortality, can cause a public panic or social disruption, and requires public health preparedness is classified as a

weapon

An example of Category II code is a code used for ___.

weight reduction counseling

Fontanels

what structure allow the infant's skull to be somewhat moldable to assist with delivery through the birth canal ?

the atlas pivots around the axis

when you turn your head _ .


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