Mod 110 Unit 3
tickler file
A file that contains a folder for each day of the month into which invoices are placed according to their due dates.
computerized system
A system in which finical information is recoreded by entering it into a computer
specific time
Allotted time period for each patient, depending on the reason for the visit
demographic
relating to the structure of populations
time patterns
scheduling options matrixing off time within the schedule to allow for catch-up or unscheduled appointments
collating
Collecting all records and information related to the patient
HIPAA
Health Insurance Portability and Accountability Act
Americans with Disabilities Act (ADA)
Legislation passed in 1990 that prohibits discrimination against people with disabilities. Under this Act, discrimination against a disabled person is illegal in employment, transportation, public accommodations, communications and government activities.
appointment schedules
List designating fixed times for patients to meet with the physician
scope of practice
Most commonly defined by state law; outlines the care you are able to provide for the patient.
scheduling system
Process that is followed methodically when giving patients appointments
patient referrals
Referring the patient to another facility of physician when further treatment or testing is necessary
advance booking
Scheduling a future appointment before the patient leaves the office
double booking
Scheduling two patients to see the physician at the same time
vendors
Sellers of products
receptionist
The person who greets visitors as they walk into an office or building
specific time scheduling
Time as lloted to each patient depends on the visit, type of examination and or test
sign in
To access resources on a network or computer.
conflict of interest
a conflict between self-interest and professional obligation
medical emergency
a dire situation when a person's health or life is at risk
license
a legal document giving official permission to do something
established patient
a patient who has been seen by a provider in the practice in the same specialty within three years
co-payments
a payment made by a beneficiary (especially for health services) in addition to that made by an insurer.
hostile workplace
an uncomfortable or unsafe work environment
capital equipment
items that require a large dollar amount to purchase
sexual harassment
comments, gestures, or physical contacts of a sexual nature that are deliberate, repeated, and unwelcome
no-shows (NS or N/S)
each time an appointment is missed, the assistant should note the occurrence in the patient's medical record
unethical
not morally correct
new patient (NP)
one who has not recieved any professional services from the physician or another physician of the same specialty who belongs to the same group practice within the past 3 years
Patient no-show (N/S)
patient who did not show up for a scheduled appointment
surgical scheduler
person in the surgery department who schedules procedures
acute conditions
rapid onset of signs and symptoms
modified wave scheduling
small groups of patients are scheduled at intervals throughout the hour
manual system
system in which all records are prepared by hand
wave scheduling
system where patients are scheduled for the first half hour of every hour and then are seen throughout the hour
office flow
teamwork, time management, organized and efficient office equipment usage, and patient flow
archive
the collected records of an organization, institution, or public person
triage
the medical screening of patients to determine their relative priority of need and the proper place of treatment
real time
the present moment or the actual time in which something takes place
matrix
the surroundings within which something begins or develops
compliance
the tendency to agree to do things requested by others
cycle time
the time needed to complete a process
