Mod 110 Unit 3

tickler file

A file that contains a folder for each day of the month into which invoices are placed according to their due dates.

computerized system

A system in which finical information is recoreded by entering it into a computer

specific time

Allotted time period for each patient, depending on the reason for the visit

demographic

relating to the structure of populations

time patterns

scheduling options matrixing off time within the schedule to allow for catch-up or unscheduled appointments

collating

Collecting all records and information related to the patient

HIPAA

Health Insurance Portability and Accountability Act

Americans with Disabilities Act (ADA)

Legislation passed in 1990 that prohibits discrimination against people with disabilities. Under this Act, discrimination against a disabled person is illegal in employment, transportation, public accommodations, communications and government activities.

appointment schedules

List designating fixed times for patients to meet with the physician

scope of practice

Most commonly defined by state law; outlines the care you are able to provide for the patient.

scheduling system

Process that is followed methodically when giving patients appointments

patient referrals

Referring the patient to another facility of physician when further treatment or testing is necessary

advance booking

Scheduling a future appointment before the patient leaves the office

double booking

Scheduling two patients to see the physician at the same time

vendors

Sellers of products

receptionist

The person who greets visitors as they walk into an office or building

specific time scheduling

Time as lloted to each patient depends on the visit, type of examination and or test

sign in

To access resources on a network or computer.

conflict of interest

a conflict between self-interest and professional obligation

medical emergency

a dire situation when a person's health or life is at risk

license

a legal document giving official permission to do something

established patient

a patient who has been seen by a provider in the practice in the same specialty within three years

co-payments

a payment made by a beneficiary (especially for health services) in addition to that made by an insurer.

hostile workplace

an uncomfortable or unsafe work environment

capital equipment

items that require a large dollar amount to purchase

sexual harassment

comments, gestures, or physical contacts of a sexual nature that are deliberate, repeated, and unwelcome

no-shows (NS or N/S)

each time an appointment is missed, the assistant should note the occurrence in the patient's medical record

unethical

not morally correct

new patient (NP)

one who has not recieved any professional services from the physician or another physician of the same specialty who belongs to the same group practice within the past 3 years

Patient no-show (N/S)

patient who did not show up for a scheduled appointment

surgical scheduler

person in the surgery department who schedules procedures

acute conditions

rapid onset of signs and symptoms

modified wave scheduling

small groups of patients are scheduled at intervals throughout the hour

manual system

system in which all records are prepared by hand

wave scheduling

system where patients are scheduled for the first half hour of every hour and then are seen throughout the hour

office flow

teamwork, time management, organized and efficient office equipment usage, and patient flow

archive

the collected records of an organization, institution, or public person

triage

the medical screening of patients to determine their relative priority of need and the proper place of treatment

real time

the present moment or the actual time in which something takes place

matrix

the surroundings within which something begins or develops

compliance

the tendency to agree to do things requested by others

cycle time

the time needed to complete a process