Module 1- Week 2 Chapter 23 Written Communications

domestic

not foreign; private

clause

part of a sentence with a subject and a predicate

noun

the name of anything, such as a person, place, object, occurrence, or state

proofread

reading of printed proofs to discover and correct errors

hyphen

a punctuation mark used to divide or create compound words

A good tip to keep your computer virus-free is to: a. never open an executable or script file (files with .exe or .vbs suffixes). b. carefully proof-read your message before sending. c. avoid using antivirus software not made in the United States. d. All of the above

a. never open an executable or script file (files with .exe or .vbs suffixes).

Identify which is NOT a type of form letter or information sheet. a. Work status note b. Reply to the AMA regarding provider speaking engagement c. Athletic participation approvals d. Annual diagnostic test or examination notice

b. Reply to the AMA regarding provider speaking engagement

There are 14 rules about spelling that are very helpful when you understand how to use them. Which of the following is not one of the 14 rules? a. I before E, except after C. b. Only one English word ends in sede. c. Only one English word ends in ceed. d. Keep the final e before a suffix beginning with a consonant.

c. Only one English word ends in ceed.

Which of the following would be considered a "con" of using email? a. It is fast, accessible, and saves time when you need to communicate but don't have time for small talk. b. It provides an easy reference to past communications. c. It is environmentally friendly; reducing the amount of paper used, costs, and energy required to deliver mail. d. It is not as secure, private, and confidential as people think.

d. It is not as secure, private, and confidential as people think.

Letter styles vary in the location of some of the components. Which of the following is not a letter style? a. Modified block b. Full block c. Modified block with indented paragraphs d. Left-justified block

d. Left-justified block

In a physician's office, written communication is used for all but which of the following? a. To inform the staff officially of a policy or decision. b. To contact professional colleagues. c. To respond to or request a medical consultation. d. To engage in verbal communications with medical suppliers, financial consultants, attorneys, and insurance companies.

d. To engage in verbal communications with medical suppliers, financial consultants, attorneys, and insurance companies.

Of the following items, which are advantages of using email? a. Can be used in a court of law as evidence b. Provides easy reference to past communications c. Saves time and paper d. b and c

d. b and c

Addresses on envelopes are read by computers using _________________. This requires that the address must be typed or machine printed to be eligible. a. personnel scanners b. zip-code scanners c. zip-code readers d. optical character readers

d. optical character readers

A computer program, such as Microsoft Word, that includes numerous built-in templates is referred to as: a. electronic documenting. b. practice management. c. templating. d. word processing.

d. word processing.

adjective

describes, limits, or restricts a noun or pronoun

Which of the following are parts of speech? a. Noun b. Verb c. Adjective d. Pronoun e. All of the above

e. All of the above

Describe how mail received during vacation might be handled. a. Hold all mail until the provider returns. b. Read all mail and decide how each piece will be handled. c. Call the physician to discuss daily mail. d. Call the physician to discuss urgent mail. e. b and d

e. b and d

Contraction

in spelling and punctuation, a shortened version of word or group of words created by the omission of internal letters, with missing letters usually marked by an apostrophe

conjunction

meeting; a word that connects

compose

write; to form by putting together, creating

stationary

writing materials, especially paper and envelopes

correspondence

written communication; communication by the exchange of letters

A _____ contains two or more independent clauses, separated by a comma. -compound sentence -connected sentence -complex sentence -simple sentence

-compound sentence

The ______ is used to formally introduce a word, a list, a statement or question, a series of statements, or a long quotation. -apostrophe -colon -semi-colon -ellipsis

-colon

Written communication is often called ______ . -correspondence -exchange of ideas -verbal expression -a sign of collaboration

-correspondence

When mail is received in the office it is important to ______ , and attach any enclosures. -use a letter opener to avoid tearing any correspondence -keep the envelope -date-stamp -return any letters from an unknown source

-date-stamp

A business letter has several distinct components. The_____ is the greeting to the recipient. -letterhead -reference -body -salutation

-salutation

master

refers to a reference document used to compare other similar documents or values to, or an original document saved to a file which can be copied or modified as needed

punctuation

standardized marks in written matter to clarify meaning

annotate

to provide critical or explanatory notes

_______ is an informal, memo-style communication that is usually specific to one concern. -An informal note -An interoffice communication -A personal letter -A professional letter

-An interoffice communication

When mail is received, you can perform a valuable, time saving service for the physician by ______ the incoming mail, identifying important points to be noticed. -date-stamping -annotating -routing -scanning

-annotating

The "assistant measured the patient's blood pressure and entered the findings on the chart" represent examples of ______ , one of the eight parts of speech. -nouns -pronouns -verbs -adjectives

-verbs

adverb

How? What? When? Where? How often?

preposition

a word that shows the relationship of an object to some other word in the sentence

pronoun

a word used instead of a noun, to indicate without naming

Any communication you prepare should be written using proper grammar and punctuation and have no: a. intended consequences. b. misspelled words. c. unintended consequences d. misunderstandings

b. misspelled words.

context

the part of a written or spoken statement that surrounds a particular word or passage and can clarify its meaning

The full block letter is the most time-efficient for ambulatory care settings. False True

true

apostrophe

used in contractions to signify that one or more letters have been left out

interjection

used to express strong feeling or emotion; words are usually followed by an exclamation point or a comma

ellipsis

a mark or series of marks used in writing or printing to indicate an omission, especially of letters or words contraction

Which method of sending mail is considered the most secure to maintain compliance with HIPAA? a. Registered b. Certificate of mailing c. Certified d. USPS tracking

a. Registered

Talking, gesturing, and writing are forms of: a. communication. b. exchange of thought. c. interoffice communications. d. informal notes.

a. communication.

Names of persons and places, the first word in a sentence, names of holidays, principal words in titles of major works, and any product or title that might be trademarked should be: a. highlighted. b. bolded. c. capitalized. d. used only in context.

c. capitalized.

etiquette

conventional rules for correct behavior

Which is not a classification of mail? a. Certified b. Registered c. Express d. Internet address

d. Internet address

Certain formatting standards must be considered when preparing a letter. Which of the following would not be considered a key point? a. Use "Dr." before the physician's name when "MD" follows. b. If a street address and box number are given, use the box number. c. The name of the city is spelled out and is separated from the state by a comma. d. Always double-space between paragraphs, flush left with block style and indented five spaces with modified block.

a. Use "Dr." before the physician's name when "MD" follows.

Letter styles vary in the location of some of the parts. The most popular letter style, because no tab stops are needed, is the: a. full block. b. partial block. c. modified block. d. modified block with indented paragraphs.

a. full block.

The process of carefully reading printed material (or digitally displayed) and marking errors for correction is known as: a. proofreading. b. spell-check. c. immediate feedback. d. context review.

a. proofreading.

postscript

an addition to a letter written after the writer's name has been signed

template

an electronic file (or preprinted document) with a pre-designed, customized, format

Which of the following would not be considered one of the "pros" of using email? a. Enabling us to communicate at times without picking up the phone. b. Communications are far more likely to be misinterpreted than if you were to have those same communications face-to-face. c. It provides round-the-clock convenience and service. d. It reduces costs, and increases productivity at work.

b. Communications are far more likely to be misinterpreted than if you were to have those same communications face-to-face.

As with other forms of communication, the content of email messages reflects on their author. Which of the following statements is not true? a. Emoticons should not be used in the professional setting. b. Use text message-style writing to save space. c. Email provides an easy reference to past communications. d. The volume of emails received can result in information overload.

b. Use text message-style writing to save space.

If a check for services is received by mail you should immediately: a. ask a co-worker to witness. b. endorse-stamp. c. sign a receipt. d. notify the practice manager.

b. endorse-stamp.

The general rule for numbers is that any number under 10 is/are ______________ and numbers 10 and above is/are ________________. a. expressed in numeric form, spelled out b. spelled out, expressed in numeric form c. spelled in numeric form, expressed out d. There is no general rule

b. spelled out, expressed in numeric form

A form that is HIPAA compliant and used to release personal information with the signed consent of the patient is known as the: a. Notice of Privacy Practices form. b. Confidential Communication Preference form. c. Release of Information form. d. Patient-Provider Communication form.

c. Release of Information form.

A mark imprinted on paper that is visible when it is held to the light, usually a sign of quality is referred to as: a. a security script. b. bonding. c. a watermark. d. heat-sensitive bond.

c. a watermark.

Communication in the health care setting requires a number of forms to be completed. Patients are provided with a written statement from the practice that explains its adherence to the HIPAA regulations regarding his or her personal information and are asked to sign a form indicating that they have received a copy (or been provided a copy to read) of which document? a. Advance beneficiary notice b. HIPAA notification document c. Confidential communication form d. Notice of privacy practices

d. Notice of privacy practices