module 2
Social competence in emotional intelligence includes
Empathy
Technical skills are the
Ability to work with things
Emotional intelligence has to do with two different domains and the interplay between them. Those two domains are
Affective and cognitive
You recently received a promotion to a higher level of management within your organization. This is your third promotion with your department. What best represents this type of promotion and its outcomes?
Career experiences
A manager arrives an hour early to work every day and is always completing his task early as well as constantly striving for excellence within the organization. Which two traits best represent the manager?
Dependable and diligent
A student who practices the piano daily and tries new music despite the difficulty demonstrates which trait?
Determination
Persistence, dominance, and drive are characteristics of which trait
Determination
____________ is described as those abilities to understand one's own and others feelings, behaviors and thoughts and to act appropriately
Emotional intelligence
______________ is described as those abilities to understand one's own and others feelings, behaviors and thoughts and to act appropriately.
Emotional intelligence
Of the Big Five personality factors, which is the most strongly associated with leadership?
Extraversion
For effective leadership, intelligence of leaders should be
Fairly similar to their followers (significantly higher intelligence can be counter productive)
The classic article "Skills of an Effective Administrator" by Katz was published in the
Harvard Business Review
The abilities that help a leader to work effectively with subordinates, peers, and superiors to accomplish the organizational goal.
Human skills
I just had an argument with my supervisor about going over budget on my project. I had strong emotions during the argument and now I and thinking about how to improve my mood at work. This thinking about my emotions is
In the cognitive domain of emotional intelligence
A chief operating officer of the company who applies the level of administrative skills to the degrees delineated in Katz's model
Incorporates the entire staff in the process of shaping the company's goals
Which part of the skills model supports people as they apply their leadership competencies?
Individual attributes
A supervisory-level manager of a company who applies the level of administrative skills to the degrees delineated in Katz's model
Is more "hands-on" with producing the company's product than interacting with staff
Jim is a district manager of Wendy's in west Michigan. When he hires people, the most important thing he looks for is whether people are good problem solvers
Jim is using the Mumford Skills model.
Which skills model competency consists of creating a schema for learning and organizing data?
Knowledge
A leader who is assured and dominant in her manner is expressing
Self-confidence
Intelligence as a leader characteristic is found in which of the following approaches
Skills and Trait
___________ is one of Northouse's five major leadership traits focused on a leader's inclination to seek out pleasant social relationships
Sociability
___________ is one of the five major leadership traits that focuses on a leader's inclination to seek out pleasant social relationships
Sociability
____________ is one of Northouse's five major leadership traits focused on a leader's inclination to seek out pleasant social relationships.
Sociability
____________ is one of the five major leadership traits that focuses on a leader's inclination to seek out pleasant social relationships
Sociability
____________ is one of the five major leadership traits that focuses on a leader's inclination to seek out pleasant social relationships.
Sociability
Being socially aware, possessing social acumen, practicing self-monitoring, and having the ability to decide on the best response for any given situation, and then following through with said decision, are part of Zaccaro's definition of
Social intelligence
Johanna is excellent at applying tax law and other accounting principles in her job as a manager in her accounting firm. She has equally high skills in working with the employees she supervises but does not have as much skill in helping the firm shape the vision for growth. Applying Katz's skills model, at what level of management is Johanna?
Supervisory management
According to Katz, the most important leadership skills for lower-levels of management are
Technical and human skills
Within an organization, the employees in the information technology department are crucial for the success of the organization due to their
Technical skills
At the upper-management level in an organization
Technical skills are less important than human skills
The individual attributes factor in the skills model suggests
That the skills model is not just a competency-based model.
In Mumford's Skills Model, social judgment skill is defined as
The capacity to understand people and social systems
An organization requires you to fill out a personality assessment instrument as part of your application process for a specific position with the organization. What best explains why they would have you do this?
To determine whether you fit their needs for the particular position.
Persistence, dominance, and drive are characteristics of which trait?
determination
The environmental influences listed are all internal with the exception of -Flooding of the office -Highly competent followers -Slow Internet service -Limited office space
flooding of the office
Which of the following attributes begins to decline in later adulthood? -Effectiveness -Motivation -Crystallized cognitive ability -General cognitive ability -Personality
general cognitive ability
The abilities that help a leader to work effectively with subordinates, peers, and superiors to accomplish the organizational goal are
human skills
In the skills model, which of these is a general cognitive ability? -Information processing -Knowledge -Intellectual ability acquired over time -Problem-solving skills -Motivation
information processing
General cognitive ability is similar to which of the five leadership traits in this text
intelligence
Which skills model competency consists of creating a schema for learning and organizing data
knowledge
Human skills are about working with
people
Intelligence as a leader characteristic is found in which of the following approaches?
skills and trait
Being socially aware, possessing social acumen, practicing self-monitoring, and having the ability to decide on the best response for any given situation, and then following through with said decision, are part of Zaccaro's definition of
social intelligence