module 2

Social competence in emotional intelligence includes

Empathy

Technical skills are the

Ability to work with things

Emotional intelligence has to do with two different domains and the interplay between them. Those two domains are

Affective and cognitive

You recently received a promotion to a higher level of management within your organization. This is your third promotion with your department. What best represents this type of promotion and its outcomes?

Career experiences

A manager arrives an hour early to work every day and is always completing his task early as well as constantly striving for excellence within the organization. Which two traits best represent the manager?

Dependable and diligent

A student who practices the piano daily and tries new music despite the difficulty demonstrates which trait?

Determination

Persistence, dominance, and drive are characteristics of which trait

Determination

____________ is described as those abilities to understand one's own and others feelings, behaviors and thoughts and to act appropriately

Emotional intelligence

______________ is described as those abilities to understand one's own and others feelings, behaviors and thoughts and to act appropriately.

Emotional intelligence

Of the Big Five personality factors, which is the most strongly associated with leadership?

Extraversion

For effective leadership, intelligence of leaders should be

Fairly similar to their followers (significantly higher intelligence can be counter productive)

The classic article "Skills of an Effective Administrator" by Katz was published in the

Harvard Business Review

The abilities that help a leader to work effectively with subordinates, peers, and superiors to accomplish the organizational goal.

Human skills

I just had an argument with my supervisor about going over budget on my project. I had strong emotions during the argument and now I and thinking about how to improve my mood at work. This thinking about my emotions is

In the cognitive domain of emotional intelligence

A chief operating officer of the company who applies the level of administrative skills to the degrees delineated in Katz's model

Incorporates the entire staff in the process of shaping the company's goals

Which part of the skills model supports people as they apply their leadership competencies?

Individual attributes

A supervisory-level manager of a company who applies the level of administrative skills to the degrees delineated in Katz's model

Is more "hands-on" with producing the company's product than interacting with staff

Jim is a district manager of Wendy's in west Michigan. When he hires people, the most important thing he looks for is whether people are good problem solvers

Jim is using the Mumford Skills model.

Which skills model competency consists of creating a schema for learning and organizing data?

Knowledge

A leader who is assured and dominant in her manner is expressing

Self-confidence

Intelligence as a leader characteristic is found in which of the following approaches

Skills and Trait

___________ is one of Northouse's five major leadership traits focused on a leader's inclination to seek out pleasant social relationships

Sociability

___________ is one of the five major leadership traits that focuses on a leader's inclination to seek out pleasant social relationships

Sociability

____________ is one of Northouse's five major leadership traits focused on a leader's inclination to seek out pleasant social relationships.

Sociability

____________ is one of the five major leadership traits that focuses on a leader's inclination to seek out pleasant social relationships

Sociability

____________ is one of the five major leadership traits that focuses on a leader's inclination to seek out pleasant social relationships.

Sociability

Being socially aware, possessing social acumen, practicing self-monitoring, and having the ability to decide on the best response for any given situation, and then following through with said decision, are part of Zaccaro's definition of

Social intelligence

Johanna is excellent at applying tax law and other accounting principles in her job as a manager in her accounting firm. She has equally high skills in working with the employees she supervises but does not have as much skill in helping the firm shape the vision for growth. Applying Katz's skills model, at what level of management is Johanna?

Supervisory management

According to Katz, the most important leadership skills for lower-levels of management are

Technical and human skills

Within an organization, the employees in the information technology department are crucial for the success of the organization due to their

Technical skills

At the upper-management level in an organization

Technical skills are less important than human skills

The individual attributes factor in the skills model suggests

That the skills model is not just a competency-based model.

In Mumford's Skills Model, social judgment skill is defined as

The capacity to understand people and social systems

An organization requires you to fill out a personality assessment instrument as part of your application process for a specific position with the organization. What best explains why they would have you do this?

To determine whether you fit their needs for the particular position.

Persistence, dominance, and drive are characteristics of which trait?

determination

The environmental influences listed are all internal with the exception of -Flooding of the office -Highly competent followers -Slow Internet service -Limited office space

flooding of the office

Which of the following attributes begins to decline in later adulthood? -Effectiveness -Motivation -Crystallized cognitive ability -General cognitive ability -Personality

general cognitive ability

The abilities that help a leader to work effectively with subordinates, peers, and superiors to accomplish the organizational goal are

human skills

In the skills model, which of these is a general cognitive ability? -Information processing -Knowledge -Intellectual ability acquired over time -Problem-solving skills -Motivation

information processing

General cognitive ability is similar to which of the five leadership traits in this text

intelligence

Which skills model competency consists of creating a schema for learning and organizing data

knowledge

Human skills are about working with

people

Intelligence as a leader characteristic is found in which of the following approaches?

skills and trait

Being socially aware, possessing social acumen, practicing self-monitoring, and having the ability to decide on the best response for any given situation, and then following through with said decision, are part of Zaccaro's definition of

social intelligence