MODULE 3 RELATIONSHIP BUILDING

Relationship Management

"Developing, managing, growing, and institutionalizing complex relationships"

Relationship Building Skills

"Exercising the core skills required to form meaningful, interpersonal relationships" "Demonstrates mastery of the core skills required to form meaningful interpersonal relationships"

Relationship Management

"Has a successful track record of developing, managing, growing, and institutionalizing complex relationships on behalf of the firm"

8 TIPS FOR DEVELOPING POSITIVE RELATIONSHIPS

1. Accept and celebrate differences. One of the biggest challenges we experience in relationships is that we are all different 2. Listen effectively. Listening is a crucial skill in boosting another person's self-esteem 3. Give people your time. Giving time to people is also a huge gift 4. Develop your communication skills. Communication occurs when someone understands you 5. Manage mobile technology. 6. Learn to give and take feedback. Feedback, in my opinion, is the food of progress, 7. Learn to trust more. 8. Develop empathy. There is a great expression that I learned a long time ago: "People will forget what you said, people will forget what you did, but people will never forget how you made them feel." - Ensure that the relationship you have with yourself is a positive one. - Accept and celebrate the fact that we are all different. - Actively listen to hear what other people have to say. -Give people time and "be present" when you are with them. -Develop and work on your communication skills. -Manage mobile technology and be aware of its pitfalls. -Learn to give and take constructive feedback. -Open your heart and find the courage to trust. -Learn to be more understanding and empathetic. -Treat people as you would like to be treated yourself.

principles and guidelines to effective working relationships

Maintain Effective Communication through active listening to fully understand what is being said. Build Authentic Relationships through the type of caring for each other that nurses are so easily able to cultivate when caring for patients. Establish Learning Environments and Cultures through the recognition that a learning environment supports great nursing care while giving nurses the satisfaction of knowing that their work is valuable and meaningful

Relationship Strategy

Sets and executes a client relationship strategy that defines which issues to focus on, which opportunities to pursue, and which individuals to invest in.

Behaviors or indicators: Relationship-Building Skills

Trust-building - Able to earn trust in relationships with others Empathy: Able to tune into other's feelings, thoughts, and daily context Selfless Independence: Balances dedication to clients with objectivity and independence Executive Relationships: Has a track record of building strong relationships with executive decision makers and influencers

Behaviors or indicators Relationship Management Skills

Winning the sale: Is able to consistently convert leads into paid projects Many-to-many client network: Works with his/her team to plan and build many-to-many relationships with the client Account planning and development: Together with the team, develops annual client plans Agenda setting: Understands and can articulate the client's most critical issues and challenges Value: Forecasts, delivers, and communicates value to the client

building relationships

doing so is conducive to building a healthy work environment that ensures dedication and promotes positive work behavior