MQM EXAM 1 HW
Apple is one of the most customer-pleasing companies in its markets
Brand loyalty
Harley Davidson is so important to its customers that many tattoo the logo on themselves
Brand loyalty
Starbucks uses reward program to keep customers coming back
Brand loyalty
Aimee is involved in performance reviews of her top sales associates
Controlling
David is reading the company's quarterly financial statements and assessing the contribution of his work unit to the overall goals of the company
Controlling
Josh is measuring the quality of items ready for shipment
Controlling
Alexander holds meetings with new employees to tell them about the company's diversity polices and it's total intolerance of discrimination
Disseminator
Lisa called two workers into her office after overhearing them make rude comments about a gay worker. She let them know that such behavior is not tolerated and could result in losing their jobs
Disturbance handler
Amazon's extensive distribution network makes it relatively easy for them to enter new markets
Economies of sale
As a small shop, Mom and Pop inc. has limited resources for acquiring favorable pricing from suppliers
Economies of sale
Walmart's extensive distribution network and volume buying create a low cost advantage
Economies of scale
Genelle recently attended a conference on diversity management and is now organizing resources to develop a new diversity awareness program
Entrepreneur
Golf ball maker cancels sponsorship of golf pro after he is caught cheating
Ethical issue
Jim's home store unknowingly sells defective drywall. Gives customers gift certificates in recompense
Ethical issue
No more. Group protests outside suspected puppy mill
Ethical issue
Transeak Inc. CEO stacks board of directors with his friends
Ethical issue
At the opening of the new corporate headquarters, Carl let everyone know that effective management of diversity is a highly valued goal for the organization
Figurehead
Jose is the head mechanic of a new automobile dealership. He is in charge of making sure employees perform superior service work
First line
Michael works at a computer company. He oversees the group responsible for the level of customer service provided
First line managers
Rochelle is the head nurse of the department at the hospital. Her responsibilities include staffing and establishing her employees shift dates and times
First line managers
China announces new tariffs on US goods in response to US steel tariffs
Government regulation
Energy market- the US government relaxes restrictions on coal mining and opens a new land to drilling and mining
Government regulation
The US announces tariffs on foreign steel
Government regulation
Ramon is a favorite with his subordinates. He is always friendly and truly seems to care about them.
High level of agreeableness
Joshua is always well organized and never misses a deadline. His teammates can count on him to always do his assigned part of the job
High level of conscientiousness
Robin has lots of friends at work and is always energetic
High level of extroversion
Ann seems to be angry and dissatisfied most of the time. She complains frequently about her own and others lack of progress
High level of negative activity
Linda is willing to try anything. She loves new experiences and is willing to take risks. She is always bringing new ideas to work
High level of openness to experience
Douglas wants to be a mayor. He is ambitious and wants to be of use to the community
Instrumental value
Tawnie always shows respect to diverse employees in order to model the correct behavior for the rest of the organization
Leader
Bridget is explaining the reasons behind the new reorganization plan and inspiring everyone to pitch in and make it work
Leading
Lauren is describing her vision of providing much needed medicine at a low cost to the poorest people of the world rona group of potential investors
Leading
Steve is motivating his team to succeed by describing the importance of their tasks
Leading
Analyst hits client during argument
Legal issue
Cement CEO caught stealing from pension fund
Legal issue
Downtown vendor sells fake Prada purses
Legal issue
Jacks building supplies knowingly sells paint containing band substances
Legal issue
Javier has been working with representatives of the Muslim and Jewish workers on methods to increase cooperation between the groups
Liaison
Virginia isn't well liked by her subordinates. She doesn't seem to trust them and at times is even antagonistic against them
Low level of agreeableness
Termeh frequently seems rather unfocused. She seems confused about what she should be doing. She seems to lack self discipline and is late
Low level of conscientiousness
Steve spends almost all of his time in his office and seldom attends company functions. When he does attend, he sits quietly in the back of the room and doesn't interact
Low level of extroversion
Angelica is usually upbeat and positive
Low level of negative activity
Fred appears very conservative in his outlook. He is risk averse and doesn't like to take chances. He likes to do things in the accepted way and if it ain't broke don't fix it
Low level of openness to experience
Brian works at T.G.I.F. His responsibilities include examining the restaurants utility bills to see how he can save money and be more profitable
Middle managers
Cole is a manager at a manufacturing facility. His responsibilities include examining the offices efficiency by decreasing his office supply budget to save money
Middle managers
Dana performs and analysis on the efficieny of the sales department at a real estate company and makes recommendations to her boss, Bill, on which goals should be changed
Middle managers
Yuan recently conducted a survey and follow up interviews to determine whether or not diverse employees felt they were Bering treated fairly
Monitor
Alex is frequently distressed by his coworkers' behavior
Negative mood
Mark has been attending a series of meetings with suppliers to develop agreements on the implementation of nondiscriminatory practices at those companies with which his organization will do business
Negotiator
Hector helps new employees get oriented even though it isn't required
Organizational citizenship
Buzz is determining the arrangement of the space did the new R&D center
Organizing
Carina is assigning mentors to the current group of new hires
Organizing
Kevin is busy assigning employees to teams based on their strengths and designating team leaders
Organizing
Grace is busy deciding on the best goals for her team, and the paths to take to achieve those goals
Planning
Victor is deciding between low cost strategy and a differentiation strategy
Planning
Yichen is working on the department hiring forecast for next year
Planning
Connie always feels happy when working
Positive mood
Karen adjusted the budget for the next year to ensure that the Human Resources department received enough funding for the new diversity training program
Resource allocator
Olga frequently speaks to community groups about the diversity measures in place in the company and talks with individuals of diverse backgrounds about career opportunities in the organization
Spokesperson
Guy is getting a college degree and plans to work as hard as possible to gain a prosperous life
Terminal value
Jessica works for a hearing aid manufacturer. She decides how the manufacturing and marketing departments of the organization should interact with each other
Top managers
John sets forth a vision for his promotional products organization as to what goods should be produced and communicates that vision to his employess
Top managers
Renee is ultimately responsible for the success or failure of the company. She meets with other employees and investors to review the organization's performance
Top managers
Rebecca and her coworkers always stand when their boss enters the room
norm
Esther is willing to work hard in order to help the company succeed
organizational commitment