MQM EXAM 1 HW

Apple is one of the most customer-pleasing companies in its markets

Brand loyalty

Harley Davidson is so important to its customers that many tattoo the logo on themselves

Brand loyalty

Starbucks uses reward program to keep customers coming back

Brand loyalty

Aimee is involved in performance reviews of her top sales associates

Controlling

David is reading the company's quarterly financial statements and assessing the contribution of his work unit to the overall goals of the company

Controlling

Josh is measuring the quality of items ready for shipment

Controlling

Alexander holds meetings with new employees to tell them about the company's diversity polices and it's total intolerance of discrimination

Disseminator

Lisa called two workers into her office after overhearing them make rude comments about a gay worker. She let them know that such behavior is not tolerated and could result in losing their jobs

Disturbance handler

Amazon's extensive distribution network makes it relatively easy for them to enter new markets

Economies of sale

As a small shop, Mom and Pop inc. has limited resources for acquiring favorable pricing from suppliers

Economies of sale

Walmart's extensive distribution network and volume buying create a low cost advantage

Economies of scale

Genelle recently attended a conference on diversity management and is now organizing resources to develop a new diversity awareness program

Entrepreneur

Golf ball maker cancels sponsorship of golf pro after he is caught cheating

Ethical issue

Jim's home store unknowingly sells defective drywall. Gives customers gift certificates in recompense

Ethical issue

No more. Group protests outside suspected puppy mill

Ethical issue

Transeak Inc. CEO stacks board of directors with his friends

Ethical issue

At the opening of the new corporate headquarters, Carl let everyone know that effective management of diversity is a highly valued goal for the organization

Figurehead

Jose is the head mechanic of a new automobile dealership. He is in charge of making sure employees perform superior service work

First line

Michael works at a computer company. He oversees the group responsible for the level of customer service provided

First line managers

Rochelle is the head nurse of the department at the hospital. Her responsibilities include staffing and establishing her employees shift dates and times

First line managers

China announces new tariffs on US goods in response to US steel tariffs

Government regulation

Energy market- the US government relaxes restrictions on coal mining and opens a new land to drilling and mining

Government regulation

The US announces tariffs on foreign steel

Government regulation

Ramon is a favorite with his subordinates. He is always friendly and truly seems to care about them.

High level of agreeableness

Joshua is always well organized and never misses a deadline. His teammates can count on him to always do his assigned part of the job

High level of conscientiousness

Robin has lots of friends at work and is always energetic

High level of extroversion

Ann seems to be angry and dissatisfied most of the time. She complains frequently about her own and others lack of progress

High level of negative activity

Linda is willing to try anything. She loves new experiences and is willing to take risks. She is always bringing new ideas to work

High level of openness to experience

Douglas wants to be a mayor. He is ambitious and wants to be of use to the community

Instrumental value

Tawnie always shows respect to diverse employees in order to model the correct behavior for the rest of the organization

Leader

Bridget is explaining the reasons behind the new reorganization plan and inspiring everyone to pitch in and make it work

Leading

Lauren is describing her vision of providing much needed medicine at a low cost to the poorest people of the world rona group of potential investors

Leading

Steve is motivating his team to succeed by describing the importance of their tasks

Leading

Analyst hits client during argument

Legal issue

Cement CEO caught stealing from pension fund

Legal issue

Downtown vendor sells fake Prada purses

Legal issue

Jacks building supplies knowingly sells paint containing band substances

Legal issue

Javier has been working with representatives of the Muslim and Jewish workers on methods to increase cooperation between the groups

Liaison

Virginia isn't well liked by her subordinates. She doesn't seem to trust them and at times is even antagonistic against them

Low level of agreeableness

Termeh frequently seems rather unfocused. She seems confused about what she should be doing. She seems to lack self discipline and is late

Low level of conscientiousness

Steve spends almost all of his time in his office and seldom attends company functions. When he does attend, he sits quietly in the back of the room and doesn't interact

Low level of extroversion

Angelica is usually upbeat and positive

Low level of negative activity

Fred appears very conservative in his outlook. He is risk averse and doesn't like to take chances. He likes to do things in the accepted way and if it ain't broke don't fix it

Low level of openness to experience

Brian works at T.G.I.F. His responsibilities include examining the restaurants utility bills to see how he can save money and be more profitable

Middle managers

Cole is a manager at a manufacturing facility. His responsibilities include examining the offices efficiency by decreasing his office supply budget to save money

Middle managers

Dana performs and analysis on the efficieny of the sales department at a real estate company and makes recommendations to her boss, Bill, on which goals should be changed

Middle managers

Yuan recently conducted a survey and follow up interviews to determine whether or not diverse employees felt they were Bering treated fairly

Monitor

Alex is frequently distressed by his coworkers' behavior

Negative mood

Mark has been attending a series of meetings with suppliers to develop agreements on the implementation of nondiscriminatory practices at those companies with which his organization will do business

Negotiator

Hector helps new employees get oriented even though it isn't required

Organizational citizenship

Buzz is determining the arrangement of the space did the new R&D center

Organizing

Carina is assigning mentors to the current group of new hires

Organizing

Kevin is busy assigning employees to teams based on their strengths and designating team leaders

Organizing

Grace is busy deciding on the best goals for her team, and the paths to take to achieve those goals

Planning

Victor is deciding between low cost strategy and a differentiation strategy

Planning

Yichen is working on the department hiring forecast for next year

Planning

Connie always feels happy when working

Positive mood

Karen adjusted the budget for the next year to ensure that the Human Resources department received enough funding for the new diversity training program

Resource allocator

Olga frequently speaks to community groups about the diversity measures in place in the company and talks with individuals of diverse backgrounds about career opportunities in the organization

Spokesperson

Guy is getting a college degree and plans to work as hard as possible to gain a prosperous life

Terminal value

Jessica works for a hearing aid manufacturer. She decides how the manufacturing and marketing departments of the organization should interact with each other

Top managers

John sets forth a vision for his promotional products organization as to what goods should be produced and communicates that vision to his employess

Top managers

Renee is ultimately responsible for the success or failure of the company. She meets with other employees and investors to review the organization's performance

Top managers

Rebecca and her coworkers always stand when their boss enters the room

norm

Esther is willing to work hard in order to help the company succeed

organizational commitment