MRT 211 Chapter 18 quiz
One of the fundamental principles of performance improvement is that the problem is usually the system, which means
a system is a set or related and highly interdependent components
Executive leadership has limited influence on the culture of their organization
false
The National Patient Safety Goals (NPSGs) are accountability measures that require organizations to use practices that can prevent negative outcomes
true
Which of the following organizations focuses its accreditation activities on health plans and outpatient provider organizations
National Committee on Quality Assurance
The basic functions of healthcare risk management programs are similar for most organizations and should include which of the following
Risk identification and analysis, loss prevention and reduction, and claims management
Which of the following are predefined statements of the criteria against which the performance of a healthcare organization will be assessed during a voluntary review process
accreditation standards
Wildcat Hospital is comparing its performance data with the performance data of the other hospitals of similar size within their region. What is this process called
benchmarking
Which of the following tools is used to record and compile observations and occurrences
checksheets
Which of the following is the process of managing the legal and administrative aspects of the healthcare organization's response to injury claims
claims management
Which of the following are detailed step-by-step guides used by healthcare practitioners to make clinical decisions related directly to patient care
clinical practice guidelines
Variation that is inherent within the system is which of the following
common-cause variation
Which of the following statements represents a fundamental principle of performance improvement
communication must be open and honest
In order to participate in the Medicare program, healthcare providers must comply with federal regulations known as which of the following
conditions of participation
Performance monitoring is data driven and organizations need access to data in order to make important decisions. One way to provide real-time data and important information that can be monitored at a glance is to use which of the following
dashboards
Which of the following is a tool used to display data generated through brainstorming and identifies specific drivers and barriers to an organizational change?
force-field analysis
Which of the following documents the results of care for individual patients as well as for specific types of patients grouped by diagnostic category
outcome measures
The responsibilities of the PI department include which of the following
participating in regular meetings across the organization and providing training on quality and PI
The process of comparing the outcomes of an organization, work unit, or employee against pre-established performance plans and standards is referred to as which of the following
performance measurement
________ measure the steps in a process and tasks people or devices do, from conducting appropriate tests, to making a diagnosis, to carrying out a treatment.
process indicators
Which of the following is an occurrence with an undesirable outcome that resulted, or could have resulted, in a life-threatening injury to a patient, medical staff, or employees
sentinel event
Run charts and process control charts are two common _____ techniques
statistics-based modeling
An example of an internal customer would be a nurse in the intensive care unit
true