MSM-6610: Organizational Behavior

According to the Leadership Grid, a manager who is not concerned about production but exhibits high concern for people would be a ______manager on the grid. 1,9 9,9 9,1 1,1 5,5

1, 9

Personality is a product of which of the following?

Both heredity and the environment

A team that is comprised of members from different departments or functional area is

a cross-functional team

Which conflict resolution strategy embodies an "I lose, you win" mindset?

accommodating

In the _____stage of Glasl's model of conflict escalation, the idea that "talking no longer helps" emerges and the conflict begins to get destructive

action over words

Which of the following methods can be used to enhance individual performance at work job design employee participation goal setting performance management all of these are correct

all of these are correct

For effective communication to take place, both parties must

attach the same meaning to symbols used in the message

___________refers to the inability of human beings to process an unlimited amount of information, causing most decisions to be made in a partially irrational manner.

bounded rationality

After working in a fast-food restaurant for three years to pay for college tuition, Amanda vowed to never work in a restaurant again. But after graduation the only job offer she received was a manager at a local restaurant. If Amanda accepts the job, it may result in,_________ dissonance.

cognitive

Expectancy theory is difficult to apply directly in the workplace because it is so

complex

According to the rational decision-making approach, what is the third step of the decision-making process?

determine the decision type

Being able to see differences between situations, phenomena, or events is a creative ability called ______________thinking.

divergent

One conclusion of the University of Michigan studies was that a leader who attempts to build effective work groups with high performance goals is exhibiting

employee-centered leader behavior

According to the rationale decision-making approach, what is the fourth step of the decision-making process?

generate alternatives

The competing strategy entails a ______concern for one's own interests and a low concern for the interest of the other party

high

According to the Myers-Briggs inventory,_____ need quiet time to recharge their batteries.

introverts

Physical movements and body language are forms of

nonverbal communication

_________communication takes place informally, such as during task activities and throughout meetings.

oral

Goal specificty is consistently related to

performance

According to the path-goal theory of leadership, the two types of situational factors that influence how leaders should be behave are

personal characteristics of subordinates and environmental characteristics

Which two types of reinforcement are generally accepted as means for increasing the frequency of desired behavior?

positive reinforcement and negative reinforcement

All of the following describe characteristics of employee benefits EXCEPT Some organizations pay the entire costs of benefits Offering benefits became a standard component of compensation during World War II Some employees demand benefits through union bargaining providing employee benefits is easier for firms in the united states than for firms in other countries

providing employee benefits is easier for firms in the united states than for firms in other countries

Wakefield Hospital has only one portable X-ray machine. The emergency room staff claim to have the greatest need for the machine, but the surgeons in the operating room are demanding access to the machine as well. The conflict between these two groups is a result of

resource constraints

If a human resources manager estimates the probability that a certain percentage of employees will take advantage of a proposed benefit plan, the manager is operating under a condition of

risk

One's confidence in the ability to organize and execute the courses of action necessary to accomplish a specific task is called

self efficacy

________happens when people are motivated to look good to others and want to maintain a positive self-image.

social facilitation

The leadership style of someone considered to be a "middle-of-the-road" manager, exhibiting adequate performance and an ability to balance productivity and employee morale needs, would likely be located at the ______________ placement of the Leadership Grid 1,9 9,9 9,1 1,1 5,5

5,5

Bullying costs employers through which of the following? Higher turnover Higher workers' compensation costs Higher disability insurance rates A tarnished reputation All of these are correct

All of these are correct

Which of the following is NOT a receiver-based barrier to communication?

A receiver records the message for further review

Workplace bullying can include which of the following? verbal abuse threats intimidation sabotoge All of these are correct

All of these are correct

Which of the following statements about feedback is false?

Feedback can be written or oral but not nonverbal

Which of the following reflects differences in leadership style between men and women?

Female leaders are more democratic in making decisions

Psychological consequences of stress include all of the following EXCEPT... depression sleeping too much not sleeping enough headaches family problems

Headaches (medical, not mental)

As a manager, you want to increase your subordinates' job satisfaction, focus first on

Improving the nature of the work itself.

The start-up phase of team implementation includes which of the following?

Informational or "awareness" training

Which of the following types of value reflects how we want to accomplish a task?

Instrumental

Which personality trait may lead a person to engage in behavior considered bullying?

Machiavellianism

MBO stands for

Management by objectives

Tammi is often pessimistic and tends to see things in a negative light. Tammi is exhibiting a relatively high degree of

Negative affectivity

Which leadership style of Hersey and Blanchard model entails providing direction and defining roles

Telling

All of the following are considered charismatic leadership EXCEPT Adolf Hitler Steve Jobs Ted Turner May Kay Ash Tim Cook

Tim Cook

Fiedler contends that when a leader's style and the situation are mismatched, the only available course of action is to change the situation through

job engineering

The first widespread model that addressed how individual work should be design focused on

job specialization

The central premise of the leadership substitutes perspective is that

leader behaviors may be irrelevant in some situations

A relatively permanent change in behavior that occurs because of experience is

learning

What is the best reason to create teams in an organization?

teams make sense for that organization

The basic expectancy framework suggests that for motivated behavior to occur,

the positive valences should outweigh the negative valences of potential outcomes

In the _______stage of Glasl's model of conflict escalation, ultimatums are made and conflict escalation accelerates.

threat as strategy

The move toward a team-based format is often initiated and communicated to the entire organization by

top management

Annabelle takes over as CEO of an organization that's already doing extremely well, so she elects not to undertake any drastic changes and mainly stay the course - for the time being, at least. Annabelle is engaging in ______________leadership

transactional