MSSC Pre-Quality

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Electrical equipment should be only worked on __________.

After someone has inspected and tested the equipment to ensure that it ha been properly deenergized

__________ is data that can be gathered by answering one true-or-false question.

Attribute data

When constructing a histogram, no value should ever fall on a __________.

Boundary

Instrument reliability is examined to determine __________.

Calibration intervals

The Cpk is a statistical process control term that describes the __________.

Capability of a process

A bell-shaped curve that results from a large group of measurements is the basic concept of __________.

Central tendency

Results are more uniform if a __________ is used during an in-process audit.

Checklist

Two types of variation are __________.

Common cause and special cause

When the quality of a product improves, it is a sign that __________.

Continuous improvement activities are working

A __________ is a plot of the data sample over time (a time-series plot).

Control chart

Large variation changes are shown visually on a __________.

Control chart

Which of the following is necessary for analyzing work processes?

Control charts

The process itself determines the __________.

Control limits of a control chart

Certain characteristics of parts are essential for its proper operation. Identifying these characteristics as __________ helps set up a meaning quality inspection program.

Critical

Measurement of product quality attributes can be assisted by performing __________.

Daily quality and equipment checks

New product design teams should perform a __________ as early in the design process as possible.

Design Failure Mode and Effect Analysis

The first step to analyzing an X bar and R chart is __________.

Determine that the R chart is in control

Statistical Process Control (SPC) is used to __________.

Determine when a process is going to produce bad parts before it actually does

When variation due to common causes occurs, __________ the process.

Do not adjust

Machine time, task time, and quality requirements are information needed to __________.

Document each process

A step that is not used by an operator to manually record data for a control chart is __________.

Enable a set

The quality of the outgoing product can be measured directly with what kind of audit?

End item product

Companies often __________ to create a baseline measure for improvements in machine performance.

Establish a metric

The sampling plan uses a __________ chart that indicates to an inspector the number of parts to inspect based on the size of the product batch.

Frequency

Red tags are typically attached to parts that __________.

Have a control chart attached

When less labor is needed to produce the same or more quality of a product, there is a __________.

Higher productivity

A __________ is a graphic method to show how the data is distributed across the range of values.

Histogram

Examples of charts used for variable data are the X bar and R chart and the __________.

Histogram

Control charts provide __________ to allow manufacturers to analyze problems on a piece of equipment.

Historical data

Parts labeled __________ should be inspected to determine if they should be reworked or scrapped.

Hold

When parts need further inspection they should be labeled as __________.

Hold

The __________ organization is an international organization that provides standards for certification of quality in companies.

ISO

The international standards used for company quality are published by __________.

ISO

Modern companies emphasize good communications to __________.

Improve quality

The purpose of ISO 9000 is to help companies __________.

Improve quality

__________ inspections assure that the equipment, personnel, and processes being used are providing the desired results and allow problems to be pinpointed and solutions implemented before the problems can scale.

In-process

Auditors should always __________ if the problem has been corrected.

Include the problem in their report

Continuous quality improvement programs can __________.

Increase profits even if sales do not increase

To ensure accuracy, __________ are calibrated on a regular basis.

Inspection tools

Workers perform __________ to control product quality, develop SPC charts, and determine if parts meet specifications.

Inspections

Random parts should be selected from a production run for inspection because __________.

It is the best method to ensure the sample is representative of the typical characteristics of the production run

Manufacturing is still in the early stages of study in its effort to find tools to __________ in a manufacturing process.

Predict human reliability

Control charts can be used in manufacturing operation to determine __________.

Process capability

Benchmarking is a __________ tool.

Process improvement

The performance of the product as viewed by the consumer is ultimately the most important measure of __________.

Product Quality

As part of a process of continuous improvement, companies use __________ to set goals to strive toward.

Product benchmarks

Companies typically include policies and procedures for continuous improvement as part of their __________.

Quality assurance system

Employee feedback and data collection are essential elements of a __________.

Quality assurance system

The number of rejected parts is a reflection on the impact of the __________.

Quality assurance system

The calibration of instruments and measurement devices is typically checked as part of a __________.

Quality audit

Preparing a schedule and a checksheet to ensure that the schedule is followed is part of a __________.

Quality audit management program

A __________ is used to verify that the proper procedures and processes are being adhered to by plant personnel.

Quality audit program

Increase customer satisfaction by promoting product reliability can be accomplished by implementing a __________.

Quality system

A __________ should only be done as often as necessary to assure that the processes are sound.

Quality system audit

Manufacturers would typically have a __________ performed to make sure its quality system is being maintained effectively.

Quality system audit

Once the Cpk of a process is determined, it can predict the __________ of a product as long as the process __________.

Quality, remains in control

Parts are inspected __________ to make sure the typical characteristics of a produced part are found.

Randomly

Manufacturers use __________ to avoid use of the wrong material in a process, issuance of the wrong material from stock and material test failures.

Raw material controls

Production departments develop a quality history database by __________.

Recording inspection data

Machine time, quality requirements, and takes time are __________.

Required documents for a process

Spreadsheets are used to perform calculations in __________ and produce graphs.

Rows and columns

Companies typically require that __________ as part of their shop safety rules.

Safety glasses be worn

Only the supervisor or a person in the quality assurance department can decide if a part on hold should be __________.

Scrapped or reworked

Employees commonly use email to __________ employees at other computers.

Send messages to

Processes are often described by a __________.

Sequence of Events

The number of defect produced is a measure of __________.

The effectiveness of a quality assurance system

The review of audit procedures and instructions are control and planning functions within a __________.

Traceability program

Six points in a row either steadily increasing or decreasing indicate a __________ pattern.

Trend

Manufacturers commonly use a control chart to determine when there are __________ changes to their process over time.

Trending

The process determines the __________ of a control chart.

Upper and lower control limits

Automated part inspection commonly uses __________.

Vision systems

The __________ chart plots the average value of each subgroup.

X bar

The PDCA cycle was created by W. Edwards Deming and stands for __________.

Plan, Do, Check, and Assign

Production personnel use standard operating procedures to determine __________.

10% of the workers

If a sampling plan requires 5 percent of the parts to be inspected, how many parts should be inspected in 1,000 parts?

50

If 200 parts are sampled from every 3,000 produced, what is the sampling rate?

6.7 percent

The principles of __________ help reduce product costs by managing inventory.

Just-in-time (JIT)

Well-scheduled jobs are a key component in __________.

Just-in-time manufacturing

Under the guidelines of __________, manufacturers only produce items for inventory stock when there is a customer order.

Just-in-time- manufacturing

The SDS includes information on which of the following?

Lubricant safety and handling

A key concept in continuous improvement is to search for ways to eliminate waste in actions, time, and __________.

Material

The main objective of a __________ is to make sure corrective action is taken to eliminate problems permanently.

Material review board (MRB)

A histogram is one type of tool that can be used to __________.

Measure process control

Calibration on which of the following would be audited?

Measurement tools

Parts that are labeled as OK To Ship must __________.

Meet compliance

It is __________ for workers to inspect and sort out defective products than to prevent defects from occurring altogether.

More costly

Defect prevention is the __________ of the four types of quality cost.

Most cost efficient

If the histogram of a process is not bell-shaped, then the process is __________.

Not stable

To calculate the mean or average, you add all the data values together and divide by the __________.

Number of values

An engineering change notice (ECN) is used to notify of changes __________.

On a product drawing

Control charts are often used to show __________ trends.

Past

To save money using SPC, a factory determines if there is a __________ in a process.

Special cause variation

Predicting the percentage of parts that will fall within a certain measurement if the data is distributed normally, is done by calculating the __________.

Standard deviation

SPC stands for __________.

Statistical Process Control

An example of a spreadsheet function is a __________.

Sum

Control charts are used to determine __________.

The process capability

The cost of a product's raw materials does not typically determine if __________.

The product is non-conforming

If current means used to inspect and monitor process prove to be unsuitable, __________.

They should be corrected using an appropriate procedure

A __________ should always report to someone outside the organization.

Third party audit group


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