NASBA Chapters 3 - 5

Which of the following is part of the discovery process?

Assessment

An ethical leader with good interpersonal communication skills should __

Demonstrate both respect and firmness in communication

To help prevent misconduct, ethical leaders should:

Develop and manage systems to maintain an ethical culture

Training employees in leadership techniques ___

Is a form of employee empowerment

How might a comprehensive code of conduct prove ineffective in curbing misconduct?

The code of conduct is not effectively communicated to employees

What do zero-sum leaders believe?

There always has to be a winner and a loser in a conflict

Why are managers reluctant to engage in the discovery process?

They fear uncovering misconduct could harm the firm's reputation

What is a characteristic of an ethical leader?

They have the passion to do the right thing

Which statement best describes how autocratic leaders communicate?

They limit communication to need-to-know information

What is a downside to being a variable-sum leader?

They might give in to employees making unethical decisions

What might be true of leaders who adopt a competing style of conflict management?

They score high on assertiveness

According to Ethics Consultant, David Gebler, most unethical behavior is committed ___

To meet performance goals

Which mediation skill is important for an ethical leader to have a conflict situation?

Use of neutral language

When might a zero-sum conflict approach be necessary?

When compromise would break a law

What is group polarization?

When the group moves toward a more extreme position than what each member would have done individually

What is a necessary component of an ethical corporate culture?

An ethics program

This approach emphasizes obedience to legal requirements

Compliance-based approach

An ethics officer can do little good without

Support from top management & board members

Which of the following factors impact the length of time it takes for companies to recover from ethical misconduct?

All three options: 1. The length of time it takes for the company to resolve the issues 2. How stakeholders perceive the company's response 3. How the company responds after discovering the misconduct

What is the definition of an ethics audit?

An investigation into the ethical climate of the firm

Why might a company not want to investigate reports of misconduct?

An investigation is often time-consuming and expensive

Countrywide Financial did not appear to care for employee's well - being or the long -term well being of the firm. It can best be described as having a(n) __ culture

Apathetic

While these leaders do not necessarily commit misconduct, they care little for ethics in the company

Apathetic leaders

Why are hotlines useful in a firm?

Because they allow the caller to remain anonymous

___ occurs when both the communicator and receiver considers the unique worth of the other party and tires to understand what the other is communicating

Dialogue

An effective team should possess which characteristic?

Diversity

What is a potential downside of overusing the compromising style of conflict management?

Each side has to give something up

Which of the following is important in catching misconduct internally before it becomes a major issue

Employee feedback

In this section, ___ was the identified as the best way to identify misconduct in an organization.

Employee reporting

Which of the following information does an ethics audit try to collect?

Employee's perception of the firms ethical culture

Leaders with an avoiding conflict management style are more likely to exhibit

Ethical Complacency

Why might ethical conflicts be important to an ethical culture?

Ethical conflicts can be used to identify ethical issues

Which of the following is true about dissent in organization?

Ethical cultures are likely to have strong internal dissent mechanisms

What is the purpose of a code of ethics?

It provides guidelines to help employees recognize and resolve ethical issues

Describe the purpose of ethics training.

It allows employees to prepare themselves for issues they might encounter in the workplace

Principles, values, ___, and ___ form an organizational culture

norms ; artifacts

While ___ cultures do not necessarily ignore employee well-being, they tend to emphasize company performance first

Exacting

Why is an organization characterized by workplace politics perceived negatively by employees?

Followers are rewarded based on whether they serve the leader's best interest

Which statement best describes codes of ethics?

Formal statements describing what an organization expects of its employees

What is the best way to avoid an ethical misconduct disaster?

Identify a potential ethical issue before it snowballs into a crisis

Why is the mixed-motive conflict management style considered to be the most effective?

It bases decisions on the goals and values of the firm

Why might listening be just as important as speaking for an ethical leader?

It can establish credibility and increase morale among employees

What is a disadvantage of small group communication and decision making?

It can lead to excessive risk taking

Why is shared leadership important?

It establishes checks and balances on every member of the organization

Which statement is true about employee feedback?

It helps leader identify the firm's strengths and weaknesses

According to the information shared in this section, ___ might provide a solution to a disagreement, but it is unlikely that both parties will be happy with the decision

Litigation

In a rigid hierarchical organization, communication generally consists of__

one-way communication

Why are leaders important even in a democratic organization?

Leaders often make the final call on major decisions

As a company that places employee well-being over company performance, zappos displays a ___ culture

caring

What is the problem with an accommodating style of conflict management?

Leaders might allow unethical employees to continue their misconduct

Why is the collaborating style of management most favorable to ethical conflict resolution?

Leaders desire to meet the needs of others but adhere to their own goals and values

How can ethical leaders increase employee empowerment?

Make discussions about ethics commonplace

Core practices are

Not legally mandated but are considered best practices of the industry

Good communication skills___

Promote leader-follower congruence

Which of the following is a barrier to communication between leaders and followers?

Power differentials

___ occurs when ethical leaders observe and identify ethical risk areas

Recognizing

Which of the following is step companies take in the recovery process?

Reinforcing the firm's reputation with positive messages

Which of the following statements about nonverbal communication is false?

It is less trustworthy than verbal communication

Describe leader-follower congruence

The ability to identify and work with the leader to achieve common ethical objectives

In order to promote an open communication culture, leader should__

adopt more of a democratic process toward ethical decision making