NASBA Chapters 3 - 5
Which of the following is part of the discovery process?
Assessment
An ethical leader with good interpersonal communication skills should __
Demonstrate both respect and firmness in communication
To help prevent misconduct, ethical leaders should:
Develop and manage systems to maintain an ethical culture
Training employees in leadership techniques ___
Is a form of employee empowerment
How might a comprehensive code of conduct prove ineffective in curbing misconduct?
The code of conduct is not effectively communicated to employees
What do zero-sum leaders believe?
There always has to be a winner and a loser in a conflict
Why are managers reluctant to engage in the discovery process?
They fear uncovering misconduct could harm the firm's reputation
What is a characteristic of an ethical leader?
They have the passion to do the right thing
Which statement best describes how autocratic leaders communicate?
They limit communication to need-to-know information
What is a downside to being a variable-sum leader?
They might give in to employees making unethical decisions
What might be true of leaders who adopt a competing style of conflict management?
They score high on assertiveness
According to Ethics Consultant, David Gebler, most unethical behavior is committed ___
To meet performance goals
Which mediation skill is important for an ethical leader to have a conflict situation?
Use of neutral language
When might a zero-sum conflict approach be necessary?
When compromise would break a law
What is group polarization?
When the group moves toward a more extreme position than what each member would have done individually
What is a necessary component of an ethical corporate culture?
An ethics program
This approach emphasizes obedience to legal requirements
Compliance-based approach
An ethics officer can do little good without
Support from top management & board members
Which of the following factors impact the length of time it takes for companies to recover from ethical misconduct?
All three options: 1. The length of time it takes for the company to resolve the issues 2. How stakeholders perceive the company's response 3. How the company responds after discovering the misconduct
What is the definition of an ethics audit?
An investigation into the ethical climate of the firm
Why might a company not want to investigate reports of misconduct?
An investigation is often time-consuming and expensive
Countrywide Financial did not appear to care for employee's well - being or the long -term well being of the firm. It can best be described as having a(n) __ culture
Apathetic
While these leaders do not necessarily commit misconduct, they care little for ethics in the company
Apathetic leaders
Why are hotlines useful in a firm?
Because they allow the caller to remain anonymous
___ occurs when both the communicator and receiver considers the unique worth of the other party and tires to understand what the other is communicating
Dialogue
An effective team should possess which characteristic?
Diversity
What is a potential downside of overusing the compromising style of conflict management?
Each side has to give something up
Which of the following is important in catching misconduct internally before it becomes a major issue
Employee feedback
In this section, ___ was the identified as the best way to identify misconduct in an organization.
Employee reporting
Which of the following information does an ethics audit try to collect?
Employee's perception of the firms ethical culture
Leaders with an avoiding conflict management style are more likely to exhibit
Ethical Complacency
Why might ethical conflicts be important to an ethical culture?
Ethical conflicts can be used to identify ethical issues
Which of the following is true about dissent in organization?
Ethical cultures are likely to have strong internal dissent mechanisms
What is the purpose of a code of ethics?
It provides guidelines to help employees recognize and resolve ethical issues
Describe the purpose of ethics training.
It allows employees to prepare themselves for issues they might encounter in the workplace
Principles, values, ___, and ___ form an organizational culture
norms ; artifacts
While ___ cultures do not necessarily ignore employee well-being, they tend to emphasize company performance first
Exacting
Why is an organization characterized by workplace politics perceived negatively by employees?
Followers are rewarded based on whether they serve the leader's best interest
Which statement best describes codes of ethics?
Formal statements describing what an organization expects of its employees
What is the best way to avoid an ethical misconduct disaster?
Identify a potential ethical issue before it snowballs into a crisis
Why is the mixed-motive conflict management style considered to be the most effective?
It bases decisions on the goals and values of the firm
Why might listening be just as important as speaking for an ethical leader?
It can establish credibility and increase morale among employees
What is a disadvantage of small group communication and decision making?
It can lead to excessive risk taking
Why is shared leadership important?
It establishes checks and balances on every member of the organization
Which statement is true about employee feedback?
It helps leader identify the firm's strengths and weaknesses
According to the information shared in this section, ___ might provide a solution to a disagreement, but it is unlikely that both parties will be happy with the decision
Litigation
In a rigid hierarchical organization, communication generally consists of__
one-way communication
Why are leaders important even in a democratic organization?
Leaders often make the final call on major decisions
As a company that places employee well-being over company performance, zappos displays a ___ culture
caring
What is the problem with an accommodating style of conflict management?
Leaders might allow unethical employees to continue their misconduct
Why is the collaborating style of management most favorable to ethical conflict resolution?
Leaders desire to meet the needs of others but adhere to their own goals and values
How can ethical leaders increase employee empowerment?
Make discussions about ethics commonplace
Core practices are
Not legally mandated but are considered best practices of the industry
Good communication skills___
Promote leader-follower congruence
Which of the following is a barrier to communication between leaders and followers?
Power differentials
___ occurs when ethical leaders observe and identify ethical risk areas
Recognizing
Which of the following is step companies take in the recovery process?
Reinforcing the firm's reputation with positive messages
Which of the following statements about nonverbal communication is false?
It is less trustworthy than verbal communication
Describe leader-follower congruence
The ability to identify and work with the leader to achieve common ethical objectives
In order to promote an open communication culture, leader should__
adopt more of a democratic process toward ethical decision making