National Board Exam Study Guide (The Conference/Arts Section)
Dr. Fredrick Ruysch
"Father of embalming"
Theory X- The average person dislikes work and will avoid it if possible. Due to this dislike of work the person needs to be directed and threatened with punishment. The person lacks ambition, avoids responsibility, and lacks creativity.
(XY Theory) Theory X:
Theory Y- The expenditure of physical and mental effort in work is as natural as play or rest. People will exercise self-direction and self control. Commitment to objectives is associated with reward of achievement and the average person learns responsibility.
(XY Theory) theory Y:
abatement
- a proportional reduction of a legacy under a will when assets out of which such legacy are payable are not sufficient to pay in full - a proportional reduction of a legacy under a will
ademption
- the extinction or withdraws of a legacy under a will by an act equivalent to revocation (i.e the selling, giving away, or destroying of property of the testator before death) - something is given away that you don't own
Magnuson-Moss Warranty Act
1. A Federal Statute which applies to written and implied warranties. 2. It applies only to purchases by consumers of tangible personal property
board foot
12 square inches 1 inch thick 5% moisture
crane and breed
1893 hearse company
ferritic and austenitic
2 types of Stainless Steel
a 2% discount if invoice is paid within 10 days, net due in 30 days
2/10, N/30 means
16
20 gauge is thicker than
austenitic
300 series (better quality) 304 stainless higher chromimum content and added element of nickel 18-8 stainless is not magnetic and corrosion resistant
1. OSHA general rule 2. Bloodborne pathogen standard 3. Formaldehyde standard 4. Hazard communication standard
4 areas of OSHA that impact funeral service
ferritic
400 series or 409 stainless is a basic grade of stainless steel with good corrosion resistance properties, composed of mainly iron and carbon
deceased
A DEAD HUMAN BODY
bar minen
A deceased male
department of veterans affairs or VA
A federal agency that administers benefits provided by law for veterans of the armed forces
permissible under the funeral rule
A funeral home places its casket price list & its outer burial price list a binder that is presented to the family before they start talking about caskets. This is
legal
A funeral home provides a discount package funerals, but restricts the offering of this package only 2 consumers who purchase a casket from that funeral home; this is
Alehaw Hashalom
A jewish term meaning, Phrase used after the name of a departed FEMALE meaning, Peace be upon her
Alar Hashalom
A jewish term meaning, Phrase used after the name of a departed MALE meaning, Peace be upon him
abraham maslow hierarchy of needs
A theory in psychology proposed in his 1943 paper "A Therory of Human Motivation" in Psychological Reveiw.
OSHA Formaldehyde Standard
Aimed at specifically addressing hazards associated with exposure to formaldehyde, formaldehyde gas, it's solutions and materials that release formaldehyde.
reform
Allow greater flexiblity and have adapted to modern practices
Title 19
Also called Medicaid. Used to pay for health care for Connecticut residents in low income situations
statement of funeral good & services selected
Any cash advance item that is marked up must appear on what document
$8,000
Anyone applying for Medicaid is entitled to set aside funds for the purpose of paying their funeral / burial expenses as part of the spend-down process
VA 40-1330 (Headstone)
Application for Standard Government Headstone or Marker
VA 27-2008 (Flag) (Formerly VA 90-2008 + 21-2008)
Application for US Burial Flag
84" L x 29" W
Average Adult Casket Dimensions Exterior Woods and Metals
75" L x 22" W, 16-22" H
Average Adult Casket Dimensions Wood (length, width, height)
78" L x 23" W, 16"-24" H
Average Adult Casket Dimensions, Interior Metal (width, length, height)
Exalted ruler
Benevolent and Protective Order of Elks (who to contact)
Episcopal
Book of Common Prayer; Catholic & Protestant ties; rejects Pope; cremation; sand or flowers to make sign of the cross.
- work practice controls, - hazard communication; - universal precautions, - engineering controls
Compliance w/blood borne pathogen rule is accomplished by the application of the following (4)
mahognay
Considered by many to be ultimate hardwood used in casket manufacturing
$20.00
Death certificate (certified copy)
2" W x 3"L added
Dimensions of Adult Oversized (how much is added in width and length)
86" x 30
Dimensions of Vault
supply the family w/the GPL
During a removal, a family asks the funeral director whether they offer cremation. The funeral director is required 2
1. Denial 2. Anger 3. Bargaining 4. Depression 5. Acceptance
Elizabeth Kubler Ross's Stages of dying (5)
william hunter
First to successfully adopt arterial injection as a means of preservation; anatomist and doctor
Worthy President, Worthy Chaplain
Fraternal Order of Eagles (who to contact)
$255.00
How much does the surviving spouse receive in social security benefits
head first
How should an obese case be loaded into the crematory - head first or feet first?
only 1
If 4 family members attend the funeral arrangements conference, how many GPL's are required to be handed out
shut down the prep room immediately
If the TWA sampling reveals an exposure that exceeds the STEL or the PEL, the funeral home is required to
$40,000
If you violate the funeral rule, you may be subject to penalties up to __________ per violation
step 1 physiological needs
Includes the need for air , water, food , and sex (Maslow Hierarchy of Needs)
noble grand
Independent Order of Odd Fellows (who to contact)
employee of wilson
Johnson was engaged by Wilson to wash all of the windows in Wilson's Funeral home. Johnson was to be paid $500 and the job was to be completed within 5 days. Wilson was to have complete control over the operation. Johnson is a(n):
real property
LAND and those objects permanently attached to land
lion president
Lions Club (who to contact)
1. Any written statement of fact made by a seller to a purchaser relating to the quality or performance of a product and stating that the product is free of defects or that it will meet a specified level of performance over a period of time, or 2. A written promise to "refund, repair, replace or take other action" if a product fails to meet written specifications. 3. Implied Warranties of Merchantibility.
Magnuson-Moss Applies to (3)
Lutheran Church
Martin Luther; didn't acknowledge Pope; synods/ branches; cremation is discouraged.
1. Physiological Needs 2. Security Needs 3. Affiliation Needs 4. Esteem Needs 5. Self Actualization Needs
Maslow Hierarchy of Needs 5 steps
DD-214 (Discharge)
Military Discharge Papers
Band, Escort, Colors and Guard, Clergy, Caisson and Casketbearers, Honorary Casketbearers, Family and Friends.
Military Honors: BECCCHF
Consul, Master of Ceremonies
Modern Woodsmen of America (who to contact)
independent contractor
Mr. Smith was engaged by Ms. Johnson to wash all the windows in Ms. Johnson's apartment house. Mr. Smith was to be paid $750, and the job was to be done within 7 days. Ms. Johnson would have no control over the operation. Mr. Smith is a(n):
0.75 ppm
OSHA Permissible Exposure limit (PEL) for formaldehyde is
1. must sign a certification that states they have received training 2. understand procedures that deal w/PPE's
OSHA Personal Protective Equipment Standard require that all embalmers that they (2)
30 years
OSHA mandates funeral homes must retain all medical records 4 the duration of employment plus
Occupational Safety and Health Administration
OSHA stands for ....
provide training to employees that handle this product
OSHA this year has determined that all fluid dyes that are added to the primary dilution and are considered a hazard chemical. the funeral home must do the following
1. Forwarding of the remains 2. Receiving of the remains 3. Direct cremation 4. Direct burial
Of the 16 itemize items on a GPL, a funeral home is only requied to list the 4 most basic of services provided. ...
Officers of the Lodge
Order of the Eastern Star (who to contact)
Noble Grand
Rebekah's (who to call)
sapwood
Refers collectively to layers of wood found between heartwood & bark of tree. Usually lighter in color than heartwood, cells are tree's vascular system
DD-1375 (Payment)
Request for Payment of Funeral and / or Interment Expenses
the oracle
Royal Neighbors of America (who to contact)
2 ppm / 15 minutes
STEL
SSA-721 (Death)
Social Security Administration Statement of Death by Funeral Director
16 gauge, 18 gauge, 20 gauge steel
Steel caskets commonly constructed of (number of gauge)
16 items
The GPL must itemize ________ designated funeral services & goods if offered by the funeral provider
1. hazardous substances 2. exposure levels that trigger restrictions
The Hazard Communication plan mandates funeral homes must train embalmers to identify & explain any dangers associated with (2)
master
The National Grange (who to contact)
-the use of universal precautions, -disposal of formaldehyde & human waste, -dressing/casketing/cosmetizing of human remains
The OSHA bloodborne Pathogens Standard requires the development & implementation of a plan which addresses (3)
IHS
The first three letters in the greek word for jesus
Action level/AL Exposure Limits
The specific point at which an 8 hour exposure is unsafe
Conservative
They still follow the ancient traditions, but have accepted gradual changes as a natural growth of the religion
permissible exposure limit/PEL
This limit, also called the Time Weighted Average (TWA) The maximum legal limits established by OSHA for regulated substances. These are based on employee exposure that is time-weighted over an 8 hour work shift. when these limits are exceeded, employers must take proper steps to reduce employee exposure. for formaldehyde, the _______ is .75ppm
heartwood
Typically tree's best quality wood, is that wood which is center of tree.
VA 21-530 (Burial)
VA application for burial benefits
U.S postal service
What is the only approved method for shipping cremated remains?
should utilize the heated crematory retort after a deceased person has been cremated
What relative temperature should be used to cremate an infant?
the infant should be placed in a special infant pan alone and close to the primary burner but not directly under the burner.
What special consideration relative to the primary chamber is given to the cremation process of an infant?
less than 2000 degrees
What temperature should the crematory retort have when cremating an obese deceased?
processor
What unit is utilized to reduce the bone fragments down to a fine sand-like powder?
April 30, 1984
When did the funeral rule go into effect
afterburner/secondary burner
Which burner is used to preheat the crematory?
feet first
Which portion of the deceased (head or feet) should be loaded into the primary chamber first during a normal (non-obese) cremation?
j. anthony guassardia
Who patented the process of embalming involving the injection of arsenic and alcohol mixture
Doctor Funeral Director, Embalmer Town Hall Nurse
Who signs a death certificate (people)
consul commander
Woodmen of the World (who to contact)
1 yr
You also must keep a copy of each completed statement of funeral goods and services selected for at least ________ from the date of the arrangements conference
make him come in person
Your competitor calls your funeral home requesting a copy of your casket price list, the funeral home can
Religon
a (sacred) belief system that functions within a set of behaviors, customs and/or rituals
Magnuson-moss act
a 1975 law requiring that producers provide a clearly written warranty if they choose to offer any warranty
theism
a belief in gods or god
board of directors
a body of persons elected by the stock holders to define and establish corporate policy
cash receipts journal
a book of original entries in which only cash receipts are recorded
general journal
a book of original entry in which business transactions are recorded in chronological order
social security administration
a branch of the U.S department of health and human services which provides benefits for retirement, survivors/insurance, disability, health insurance, and death
malpractice
a breach of contract by a professional; failure to perform a professional service with the ability and care generally exercised by others in the profession
words of appreciation
a brief expression of gratitude to the congregation for their presence at the buddhist service
summary
a brief review of points covered in a portion of the counseling session
mausoleum
a building containing crypts or vaults of entombment
chapel
a building or designated area of a building in which services are conducted
sole proprietorship
a business owned by one person
merchandising buisness
a business that purchases finished goods for resale
prayer card
a card with the name of the decedent and a prayer or verse, which may or may not include the dates of birth and death
coffin
a case or receptacle for dead human remains which is anthropoidal in shape
vertical side
a casket boy style with the body sides at a 90 degree angle to the bottom
urnside
a casket design in which the body panels display the shape of an urn
octagon
a casket having 8 angles or corners and therefore has eight sides or body panels
elliptic
a casket having ends in the shape of a half circle
Single hinged panel
a casket in which the cap is in two pieces, the rim (ogee) and foot panel is one piece which is hinged to the top body molding and the head panel being the second piece which is hinged to the rim (ogee)
perfection half couch
a casket in which the rim (ogee), crown and pies are formed as one unit with a transverse cut in the cap, forming a two piece lid for the casket
perfection full couch
a casket in which the rim (ogee), crown, and pies are formed as one unit and which raises as one piece
copper deposit
a casket made from a core of copper metal to which copper ions are combined by an electrolytic process
priest casket (slip panel)
a casket opening style in which the cap or lid at the head end of the casket is completely removed from the casket for the purpose of viewing; the remains may be viewed from either side of the casket
flaring square
a casket shell design in which the sides and ends of the casket body flare out from the bottom to the top; a casket shell design that is narrower and shorter at the bottom than at the opening of the top
burial casket
a casket which is sold for the purpose of interring or entombing with the dead human remains
rental casket
a casket which is used as a temporary receptacle for the dead human remains for the purpose of visitation and funeral, with the intention that the remains will be placed in some other suitable container for permeant disposition while the casket is intended to be reused for the same purposes
national cemetery
a cemetery created and maintained under an act of congress for burial of veteran of military service and their eligible family members
slant marker
a cemetery marker that has a face that has an angle greater then 45 degrees but less than 90 degrees in relationship to the terrain
memorial park
a cemetery, or section of a cemetery, with only flush to the ground markers.
crypt
a chamber in a mausoleum, generally used to contain the casketed remains of a deceased person
sales frequency chart
a chart on which all sales are listed showing the number of sales in any sales bracket
cashiers check
a check drawn on a banks own funds and signed by a responsible bank offical
certified check
a check for which the bank assures that the drawer has sufficed funds to make payment
alternatives
a choice of services and merchandise available as families make a selection and complete funeral arrangements; formulating different actions in adjusting to a crisis.
unsecured claim
a claim that is not supported by a pledge of other assets belonging to the debtor
secured claim
a claim that is supported by a pledge of assets belonging to the debtor
death notice
a classified notice publicizing the death of a person and giving those details of the funeral service that the survivors wish to have published
semi tailored interior
a combination of a tailored interior with one or more other styles of interior, for effect
epitaph
a commemorative inscription on a tomb or cemetery marker
order paper
a commercial paper made payable "to the order of" some named party; the word "order" or its equivalant must be used
bearer paper
a commercial paper payable to bearer i.e to the person having possession of such
foot panel
a component part of the casket interior which is inside the foot portion of the cap
cove (roll, puffing)
a component part of the casket interior which lines the rim (ogee) and surrounds the cap panel
polymer
a compound, similar in appearance to plastic, that has a high molecular weight creating an extremely durable substance
urn
a container for cremated remains, a vase with a foot or pedestal
corrugated container
a container used to hold a dead human body which is constructed out of a type of cardboard,which is made with a series of alternate folds and ridges
express contract
a contract in which the parties express their intentions, either orally or in writing, at the time of the agreement
special performance
a contract remedy by which the court requires the breaching party to perform the contract
void contract
a contract that would be an enforceable agreement, but due to circumstances, may be set aside by one of the parties
revocable contract
a contract which may be terminated by the purchaser at any time prior to the death of the beneficiary with a refund of the money paid on the contract as prescribed by law
valid contract
a contract which will be enforced by the court
public corporation
a corporation fomrmed to carry out govermental functions
private corporation
a corporation formed by individuals to form some non governmental function
variable expense
a cost which is uniform per unit, but fluctuates in total, in direction proportion to change in the related total activity or volume is known as
probate court
a court having jurisdiction over estates
subchapter S corporation
a creation of the tax codes; shareholders elect to be taxed as a partnership (no double taxation) without losing corporation status
felony
a criminal offense that is punishable by confinement in prison or by death
misdemeanor
a criminal offense which is neither treason nor a felony
crucifix
a cross with a figure or image representing the body of Christ (Corpus) on it
cadaver
a dead human body intended soley for scientific study and disection
bat minen
a deceased female
judgement
a decision of a court
precedent
a decision of a court which is thereafter followed as an example by other courts
displaced aggression
a defense mechanism in which anger is redirected toward a person or object other than the one who provided the anger originally
regression
a defense mechanism used un grief to return to more familiar and often more primitive modes of coping
sucide
a deliberate act of killing one self
close corporation
a designation which applies to a corporation in which outstanding shares of stock and managerial control are held by a limited number of people (often members of the same family)
casket rack
a device upon which caskets re placed, one on top of the other, for display or storage
burner
a device used to introduce flame to the primary chamber of a retort; may be referred to as the primary burner.
persuasion
a dilebrate attempt to change attitudes of belief with information and arguments
quartile
a division of the total into four segments, each one representing one fourth of the total
mass card (spiritual bouquet)
a document indicating the offering of a mass for a specific intention
bill of sale
a document of conveyance that provides written evidence of ones title to tangible personal property
living will
a document which governs the withholding or withdrawn of life sustaining treatment from an individual in the event of an incurable or irreversible condition that will cause death with in a relatively short time, and which such person is no longer able to make decisions regarding his/her medical treatment
linen
a fabric made from flax; noted for its strength, coolness, and luster
velvet
a fabric of silk, cotton, and possibly rayon, with a nap
satin
a fabric woven to create a smooth lustrous face and dull back
american with disabilities act (ada)
a federal statute prohibiting discrimination against the disabled in employment, public transportation, telecommunications services, and public accommodations and services operated by private entities
quasi contract
a fictional contract applied by a court for a person who is unable to contract for himself (i.e medical care, death); an obligation which law creates in the absence of agreement; is invoked by courts where there is unjust enrichment. the function of ________ _______ is to raise an obligation in law where, in fact, the parties made no promisies
flat finish (matte finish)
a finish used on casket exteriors that is free of gloss: dull lusterless surface: no shine or gloss
crushed interior
a form of casket interior created by placing the lining material on a metal form, weights added, the material steamed, and then attached to a suitable upholstery (backing) material
non liturgical (scripture centered) worship
a form or order of worship which has the scripture as its central element; the actual form or order of the worship service is left to the discretion of each individual church and/or minister
income statement (profit and loss statement; statement of operations; operating statement)
a formal financial statement which presents the income, expenses, and resulting net profit or net loss for a given period
balance sheet/statement of financial condition or position
a formal statement illustrating the assets, liabilities, and owners equity of a business as of a specific date
custodian
a funeral director becomes the legal protector of a dead human body from the time of removal until final disposition
Accomodate by taking off that particular service, but is not required to reduce the service fees of that package.
a funeral home offers a discount package. a consumer purchasing the package does not want 1 of the services included in the package. the funeral director can
Adaptive Funeral Rite
a funeral rite that is adjusted to the needs and wants of those directly involved; one which ha been altered to suit the trends of the times
humanist funeral
a funeral rite that is in essence devoid of religious connotation
graveside service
a funeral service, religious or otherwise conducted at the grave
crematory
a furnace or retort for cremating dead human bodies; a building that houses a retort
metal casket (ziegler case)
a gasket container which can be used as an insert into a casket or as a separate shipping container
tomb
a general term designating those places suitable for the reception of a dead human body
communication
a general term for the exchange of information, feelings, thoughts, and acts between two or more people, including both verbal and non verbal aspects of this interchange
bequest
a gift of personal property by will
devise
a gift of real estate made by will
OSHA
a governmental agency with responsibility for regulatory and enforcement of safety and health matters for most United States employees is known as
occupational saftey and health administration (osha)
a governmental agency with the responsibility for regulatory and enforcement of safety and health matters for most employees
concrete sectional ( sectional)
a grave liner consisting of six or eight slabs of unfinished concrete placed around the casket
market
a group of potential customers possessing purchasing power and unsatisfied needs
tachrichim
a hand sewn white linen shroud in which the deceased members of the jewish faith are dressed
stamped hardware
a hardware production method of lesser expense whereby the casket hardware sections are pressed out on a hydraulic press
doeskin (moleskin)
a heavy durable cotton fabric with a short (1/8th inch or less) thick, velvety nap on one side woven cloth with a suede like appearence with a nap of less than 1/8th inch
crisis
a highly emotional temporary state in which an individuals feelings of anxiety, grief, confusion, or pain Impair his or her ability to act
koran (quran)
a holy book of the islamic faith, revealed to mohammed by the angel gabriel
Modified Extended family
a household or daily unit created, relating nuclear families and/or friendships
ark
a jewish term which is the Focal point of service in a synogogue, the receptacle of the Torah (written law). It may be portable or an opening in a wall
guardian
a judicial appointment of a person to administer the affairs of another person who is incompetent by virtue of age or legal disability
injunction
a judicial order or decree forbidding the performance of a certain act
prie dieu
a kneeling rail
lien
a lame or charge against property for payment of some debt
nuisance
a landowners use of property which interferes with the publics or another landowners use of his property
ordinance
a law passed by a municipal governing body pertaining to matters not already covered by federal or state law (zoning, building, safety ordinances, etc)
zoning ordinance
a law passed by a municipality by virtue of the police power that regulates and prescribes the kind of building, residences, or business that shall be built and used in different parts of the municipality
uniform anatomical gift act
a law permitting a person of legal age and sound and to give all or any part of his body to take effect upon his/her death or giving the right to another
statute of limitationss
a law that restricts the period of time within which an action may be brought to court
pouch
a leak resistant zippered bag designed to contain a dead human remains from the place of death.
attitude
a learned tendency to respond to people, objects, or institutions in a positive or negative way
death anxiety
a leathered emotional response to death related phenomena which is characterized by extreme apprehension
burial transit permit
a legal document issued by a governmental agency, authorizing transportation and/or disposition of a dead human body
creditors claim
a legal process used by one wishing to collect a debt from an estate
christam burial certificate (priest lines, christen burial permit)
a letter or form from a priest stating the eligibility of the deceased for burial in a roman catholic cemetery
open end credit (revolving account)
a line of credit that may be used over and over again up to a certain borrowing limit
semi-gloss finish
a low luster finish
die (tablet)
a main part of a monument, the upright portion above the base where the inscription is located
copper
a malleable, ductile, metallic element having a characteristic reddish brown
administrator/adminstartix
a man or woman who has been appointed by the court to settle an estate
testator/testatrix
a man or woman who makes a valid will
executor/executrix
a man/woman appointed by the will of a deceased person to carry out the provisions thereof and settle the estate
fiberglass
a material consisting of extremely fine filaments of glass embedded in various resins
duress
a means of removing ones free will; obtaining consent by means of threat to do harm to the person, his family, or his property
assignment
a means whereby one party conveys rights to another person who is not a party to the original contract
guage
a measurement of thickness of metals; the number of sheets of metal necessary to equal approximately one inch of thickness
psychiatrist
a medical doctor with a specialty in the diagnosis and treatment of mental disorders
bronze
a metal alloy consisting of 90% copper with tin and sometimes zinc comprising the other 10%
steel
a metal alloy consisting of mainly iron and carbon; used in caskets it is low is carbon which keeps it soft (mild) and malleable; commercial ________ contains carbon in an amount up to 1.7% as an essential alloying constituent. may be referred to as carbon steel based upon the percentage of carbon in the alloy
stainless steel
a metal alloy of steel, chromium, and sometimes nickel which is used in casket construction; noted for its ability to resist rust
top seal
a method of closure that utilizes an epoxy compound in conjunction with tongue in groove construction at the top edge and the lid of the vault
air seal
a method of closure that utilizes the air pressure created by placing the dome of the vault onto the base of the vault
double seal
a method of closure that utilizes the principle of the air seal in conjunction with an epoxy material at the junction of the dome and the base of the vault
parts per million/ppm
a method of expressing low concentrations; 1ppm is equivalent to 1 milligram per liter
plastic extrusion molding
a method of molding plastic by injecting molten plastic into a die
unit pricing
a method of price quotation in which one price includes both service and casket
functional pricing
a method of price quotation in which the charges are broken down into several major component parts such as professional services, facilities, automobile and merchandise
bi unit pricing
a method of price quotation showing separately the price of the service to be rendered and the price of the casket
uniform probate code
a model law to achieve uniformity to probate proceedings throughout the U.S
body ledge (top body molding)
a molding along the uppermost edge of the body panels
cenotaph
a monument erected to the memory of the dead, with the dead human body not present
supression
a more or less conscious postponement of addressing anxieties and concerns
swing bar
a moveable casket handle with a hinged arm
promisory note
a negotiable instrument containing a promise to pay
obituary
a news item concerning the death of a person which usually contains a biographical sketch
honoraium
a nominal compensation or recognition for service performed
stationary bar
a non moveable casket handle
process (summons)
a notice of complaint given to a defendant, defining the complaint and a time frame in which a response, or answer must be filed, and which serves the purpose of conferring personal jurisdiction over the defendant
soldiers and sailors will
a nuncupatative will, informal in nature, in which a solider in the field or sailor at sea may dispose of personal property only
unilateral contract
a one sided contract/agreement formed when an act is done in consideration for a promise
memorial folder (service folder)
a pamphlet made available at the funeral service giving details about the deceased and the funeral arrangements
statue
a particular law enacted by a legislative body
principal
a party who appoints a second party to serve as an agent
chaplain
a person chosen to conduct religious exercises for the military, the chapel of an institution or a fraternal orginization
apprentice/intern/resident trainee
a person engaged in learning the practice of funeral directing and/ or embalming under instruction, direction, or personal supervision of a duly licensed funeral director and/or embalmer
bearer
a person in possession of an instrument
funeral director
a person properly licesenced, engaged in, or conducting, or holding himself out as being engaged in 1. preparing, other than by embalming, for the burial or disposition of dead human bodies 2. maintaining or operating a funeral establishment for the preparation and disposition, or for the care of dead human bodies
endorsee
a person who becomes the holder of a negotiable instrument by endorsements which names him or her as the person to whom the instrument is negotiated
merchant
a person who deals in goose of the kind, or otherwise by occupation purports to have knowledge or skill peculiar to the practices or goods involved in the transaction
personal representative
a person who represents and settles the estate of deceased persons i.e. executors and administrators
emablmer
a person, properly licsenced, who disinfects, preserves, or restores a dead human body
social facilitation
a phenomenon that occurs when an individuals performance improves because of the presence of others
client centered counseling (person centered)
a phrase coined by carl rogers to refer to that type of counseling where one comes actively and voluntarily to gain help on a problem, but without any notion of surrendering his own responsibility for the situation; a non directive method of counseling which stresses the inherent worth of the client and the natural capacity for growth and health
memorial
a physical object that is designed for the purpose of remembering
funeral establishment
a place of business used in the care and prepaeration for the funeral and/or final disposition of dead human bodies
synagogue
a place of religious worship in the jewish faith; may also be referred to as temple
morgue
a place where dead human bodies are kept until identified and/or released for final disposition
sales promotion
a plan which provides inducements to potential purchasers of products and/or services
doctrine of stare decisis
a policy of courts to stand by a precedent and apply it to all future cases where the facts are substantially the same. to stand by things decided
stare decisis
a policy of courts to stand by a precedent and apply it to all future cases where the facts are substantially the same; to stand by things decided
cot
a portable stretcher commonly employed in a n ambulance or transfer vehicle for the moving of the sick, injured, or deceased
tallith
a prayer shawl worn by men during the morning prayer service in the jewish faith
liturgical (eucharist centered) worship
a prescribed order or form of worship specific to a particular denomination which will have the eucharist or holy communion as its central element
fixed multiple
a price determination method whereby the casket cost is multpilied by a constant factor
graduated recovery
a pricing method where the mark up varies
graduated recovery method
a pricing method where the markup varies
package pricing
a pricing method which groups together selected services and/or merchandise
grief work (lindemann)
a process occurring with loss, aimed at loosening the attachment to the dead for reinvestment in the living
double entry accounting
a process of recording equal debits and credits for a single business transaction
solid wood
a product that, excepting some hardware components, is made from lumber cut into boards from the trunk of a tree; the casket shell has no components formed from wood by products
mohammed (muhammad)
a prophet of the islamic religion born 517 c.e.' considered by muslims to be gods messenger, but not worshiped or considered to be divine
liquidated damages
a provision in a contract fixing the amount of the damages to be paid in the event one party breaches the contract
coroner
a public officer whose chief duty is to investigate questionable deaths
justice of peace
a public officer whose duties may include among other tings; the investigation of death (see coroner, medical examiner)
engineered wood
a range of derivative wood products which are manufactured by binding together wood strands, particles, fibers or veneers with adhesives to form composite materials. sometimes reffered to as composite wood or manufactured wood products
niche
a recess or space in a columbarium used for the permanent placing of cremated remains
markdown
a reduction of selling price below the original selling price
cash discount
a reduction of the price given for payment of an account within the time limits established by the sales contract. 2/10, n/30-2% discount if paid 10 days from date of invoice/met amount must be paid within 30 days of date of invoice
rapport
a relation of harmony, conformity, accord, or affinity established in any human interaction
fiduciary
a relationship of trust and confidence, such as that which exists between partners in a partnership
personality
a relatively stable system of determining tendencies within an individual
cross
a religious emblem consisting of two plain bars that intersect at right angles to each other
cantor
a religious singer who assists the clergy; assists the rabbi in the jewish faith; assets the priest in the eastern orthodox faith
casket liner
a removable metal unit that is placed aside a wooden casket shell to provide protective qualities
casket
a rigid container which is designed for the encasement of human remains and lined with fabric (ftc) : a case or receptacle in which human remains are placed for protection, practical utility and a suitable memory picture; any box or container of one of more parts in which a dead human body is placed prior to interment, entombed, or cremated with the dead human remains
golden rule
a rule of ethical conduct found in some form in most major religions usually phrased, "do unto others as you would have them do unto you"
memorial gathering
a scheduled assembly of family and friends following a death
threaded fastener
a screw type fastener
scattering garden
a section in a cemetery set aside for the scattering of the ashes of cremated human remains
mortgage
a secured loan on a parcel of real estate
funeral ceremony
a service commemorating the deceased with the body present
Humanistic Service
a service devoid of religion.
Memorial Service
a service without the body present usually held days or weeks after the disposition.
ethics
a set of moral principles or values governing individuals or groups; conforming to accepted professional standards of conduct
grief syndrome (lindemann)
a set of symptoms associated with loss
bail handle
a single handle is which the lug, arm, and bar are combined in one unit
breach of contract
a situation in which one of the parties to a contract fails or otherwise refuses to perform the obligation established in that contract
flush marker
a small headstone which is set with its top even with the surrounding terrain
bevel top marker
a small headstone, set above ground, with a slightly slanting top
marker
a small headstone, usually of one piece, used to identify individual graves
hearth
a solid surface upon which the human remains and container are places for the cremation process.
invoice
a source document showing quantity, description, prices of items, total amount of purchase and the terms of payment
cash payments journal
a special journal used to record only cash payment transactions
hammertone finish
a sprayed finish that has the appearance of small indentations in the metal (as if struck by a ballpen hammer); the "indentations" are in the paint and appear as the paint dries; usually found on inexpensive caskets
death
a state of complete and irreversible cessation of metabolic processes leading ultimately to dissolution of the organs
anxiety
a state of tension, typically characterized by rapid heartbeat and shortness of breath; an emotion characterized by a vague fear or premonition that something undesirable is going to happen
threat
a statement or action which creates anxiety in an individuals life
statute of frauds
a statute originally enacted by the english parliament and now enacted in some form in all states, listing certain types of contracts which could be enforced only if in written form
fold (gimp)
a strip of metal, plastic, or cloth that is attached to the inside of the panel, covering the area at which point the roll (cove) is anchored
panic
a stronge emotion characterized by sudden and extreme fear
recieving vault
a structure so designed for the temporary storage of bodies that are not to be immediately interred
receiving vault
a structure so designed for the temporary storage of bodies which are not to be immediately interred
monument
a structure usually of stone or metal, erected to commemorate the life, deeds, or career of a deceased person; from the latin word meaning to remind
columbarium
a structure, room, or space in a mausoleum or other building containing niches or recesses used to hold cremated remains
tufted interior
a style of casket interior created by placing a padding material between a lining material and a backing material, with subsequent stitches taken, forming small raised puffs; carriage ________ and biscuit _________ are the two most common types used in caskets
shirred interior
a style of casket interior in which the material is drawn or gathered in parallel fashion in a multiple needle head sewing process
block
a subdivision of a cemetery containing several lots
lot
a subdivision of a cemetery that consists of several grave or interment spaces
deacon
a subordinate officer in a christen church
alloy
a substance composed of two or more metals
polished finish
a surface mase smooth and glossy usually by friction; brought to a highly developed finish, or refined state; burnished
pall
a symbolic cloth covering placed over the casket
anticipatory grief
a syndrome characterized by the presence of grief in anticpiation of death or loss; the actual death comes as a confirmation of knowledge of a life limiting condition
plastic
a synthetic or natural organic material shaped when soft and then hardened
common law
a system of jurisprudence based on judicial precedents rather that statutory laws
rabbi
a teacher or ordained leader in the jewish faith
anomic grief
a term to describe the experience of grief, especially in young bereaved parents, where mourning customs are unclear due to an innaporpriate death and the absence of prior bereavement experience; typical in a society that has atempted to minimize the impact of death through medical control of disease and social control of those who deal with the dying and the dead
book of dates
a term used in the buddhist faith to describe a calendar that is used to determine an accurate time for casketing the body
counseling (ohlsen)
a therapeutic expirecne for reasonably healthy persons.
crepe
a thin crinkled cloth of silk, rayon, cotton or wool
donee beneficiary
a third party beneficiary to whom no legal duty is owed and for whom performance is a gift
tailored interior
a tightly drawn form of casket interior style
priest
a title conferred by ordination
nominal damages
a token award to symbolize vindication of the wrong done to the plaintiff; generally the award is $1.00
footing - pencil footing
a total, written in small pencil figures under that last entry in a column of an account
combination case
a transfer container consisting of a particle board box with a cardboard tray and cover to satisfy air shipping regulations
air tray
a transfer container consisting of a wooden tray with a cardboard covering for the casket
broad cloth
a twilled, named, woolen or worsted fabric with a smooth lustrous face and dense texture; a fabric usually made of cotton, silk, or rayon woven in a plain or rib weave with a soft semi gloss finish
bench
a type of cemetery memorial consisting of a top piece supported by two standards; used to identify family burial plots or used in conjunction with a family monument
vertical tablet
a type of cemetery monument in which the die is taller than it is wide
horizontal tablet
a type of cemetery monument in which the die is wider than it is tall
consumer credit
a type of credit granted by retailers that is used by individuals or families for satisfaction of their own wants
satin finishh
a type of semi luster or semi gloss casket finish that is smooth with well defined fine lines or striations
median
a value in an ordered set of values which represents the midpoint, whereby there are an equal number of values above and below the midpoint value
implied warranties
a warranty imposed by law, arising automatically because the sale has been made
church truck
a wheeled collapsible support for the casket used in the funeral home, church, or home
holographic will
a will written entirely by the testator with his own hands
plush
a woven cloth with a nap exceeding 1/8th inch
commercial paper (negotiable instrument)
a writing drawn in a special form which can be transfered from person to person as a substitute for money or as an instrument of credit
draft
a written order signed by one person requiring the person to whom it is addressed to pay a particular sum of money to the bearer, either on demand or at a certain time
complaint (petition)
a written request initiating a civil suit
tort
a wrongful act committed by one person against another person or his property
acquired immune deficiency syndrome
a.i.d.s
empathy
ability to enter into and share the feelings of others
cultural universal
abstract patterns for living and dying which are identifiable by culture
positive regard
according to carl rogers, accepting the client or counselee as he or she is, without imposing judgements or stipulations
congruence
according to client centered counseling, the necessary quality of a counselor being in touch with reality and with others' preception of one's self
restitution
according to simps, a compelling need by which the individual attempts to restore inner psychological equilibrium, uniting past, present, and future in the cycle from loss and the fear of loss to acceptance
trust account
account established by one individual to be held for the benefit of another; creates a fiduciary responsibility (as a method of payment of funeral expenses). money paid to a funeral home for future services is placed in an account with the funeral home as trustee for the benefit of another
assets = liabilities + owners equity
accounting equation
nuisance in fact
act, occupation or structure that is not a nuisance per se, but may become a nuisance by circumstances of the location or manner in which it is operated
nuisance per se
act, occupation, or structure which is a nuisance at all times and under all circumstances. it may be prejudicial to public morals, dangerous to life, or injurious to public rights
goals
adjustment, motivational in nature, to be achived
3 inch increments
adult caskets normally increase in length by
counseling (webster)
advice, especially that given as a result of consultation
by hand rather than in the processor
after cremation of an infant, how should infant pulverization be accomplished?
federal trade commission (ftc)
agency of federal governed created in 1914 to promote free and fair competition by prevention of trade restraints, price fixing, false advertising, and other unfair methods of competiton
hermetically sealed
airtight; impervious to external influence; completely sealed by fusion or soldering
Removed immediately on leaving the work area
all PPE's (personal protective equipment) must be
iron
all ferrous metals used in casket construction contain
personal property
all property which is not REAL property
mutilation
altering of an object or a dead human body from its original condition
ogee (rim)
an "S" shaped molding that is a component part of the casket cap
INRI
an abbreviation for the latin term meaning "jesus of nazareth, king of jews"
euthanasia (right to die)
an act or practice of allowing the death of persons suffering from a life limiting condition
outrageous act
an act with complete disregard for proper conduct
crime (criminal act)
an action in violation of constitution, status, or ordinance, e.g.., treason, felony, misdemeanor
replevin
an action to recover possesion of personal property
resistance
an adaptive maneuver characterized by an inability or unwilling ness to act with the aim of asserting or sustaining individual control, autonomy, or self esteem
codicil
an addition or abatement of a last will and testament executed with the same formality as the will
mourning
an adjustment process that involves grief or sorrow over a period of time and helps in the reorganization of the life of an individual following a loss or death of someone loved
implied authority
an agents authority to do things not specifically authorized in order to carry out express authority
contract
an agreement between two or more competent persons which is enforceable by law
accord and satisfaction
an agreement made and executed in satisfaction of the rights one has from a previous contract
credit
an agreement that payment for a product or service will be made at some later date
acceptance
an agreement to an offer resulting in a contract
contract to sell
an agreement wherein a seller agrees to transfer title of goods to a buyer for a consideration (price) at a future time
unenforceable contract
an agreement which is not in the form required by law
Acolyte
an altar attendant
administrative agency
an appointed governmental body charged with implementing particular legislation
market value approach
an approach used in business valuation which determines value based upon previous sales of similar businesses
cemetery
an area of ground set aside and dedicated for the final disposition of dead human bodies
perpetual care
an arrangement made by the cemetery whereby funds are set aside, that income from which is used to maintain the cemetery plot indefinitely
corporation
an artificial being, invisible, intangible, and existing only in contemplation of law, an entity that has a distinct existence separate and apart from the existence of its individual members
chamber of commerece
an association of buisness people who attempt to protect and promote the commercial interest in a community
compensatory damages
an award paid to the injured party to cover the exact amount of their loss, but no more
punitive damages
an award paid to the plaintiff in order to punish the defendant, not to compensate the plaintiff
Altar
an elevated place or structure on which sacrifices are offered or at which religious rites are performed; on the christen faith, a table on which the eucharist or holy communion is offered
grief
an emotion or set of emotions due to a loss
special endorsement
an endorsement which designates the particular person to whom payment is to be made
qualified endorsement
an endorsement which limits the liability of the endorser
restrictive endorsement
an endorsement which prevents the use of the instrument for anything except the stated use
promisory estoppel
an equitable doctrine that prevents the promisor from revoking the promise when the promise justifiably acts in reliance upon the promise to his detriment
solvent estate
an estate in which the ASSETS EXCEED LIABILITIES
time weighted average/TWA
an evaluation of exposures that are time - weighted over an established period. it allows the exposure levels to be averaged generally over an 8 hour time period.
cremation casket
an eviormentally safe casket which is designed for encasing dead human remains for cremation
grave
an excavation in the earth as a place for interment
offer
an expression of willingness to enter a contractual agreement
crinkled finish
an exterior casket finish in which the metal is coated with a substance that wrinkles as it dires; usually used on less expensive caskets
monsignor
an honorary title conferred upon a priest
general partner
an individual actively and openly engaged in the business and held out to everyone as a partner
silent partner
an individual who takes no active part in the management of a business but has capital invested in the buisness
income (revenue)
an inflow of assts as a result of selling a product or providing a service
will
an instrument executed with required formality by a person making disposition of his/her property to take effect upon his/her death
power of attorney
an instrument granting someone authority to act as agent or attorney in fat for the grantor; an ordinary power is revocable and automatically terminates upon the death or incapacity of the principal
springing power of attorney
an instrument in writing authorizing one person to act as an agent for another effective only upon certain event occurring
general power of attorney
an instrument in writing authorizing one person to do anything for the principal. in other words, one party has full power ____ ________ over another party
counteroffer
an intended acceptance which changes or qualifies the offer, and is a rejection of the original offer
thanatophobia
an irrational, exaggerated fear of death
corner
an optional part of the hardware that is attached to the four corners of the body panel
eulogy
an oration praising an individual, usually after death
check
an order by a depositor on the bank to pay a sum of money to a payee
funeral rite
an organized, flexible, purposeful, group centered time limited response to death which reflects reverence, dignity, and respect
grave box
an outer enclosure consisting of a body and a one or two piece lid
transfer container
an outer enclosure utilized for the protection of casketed remains during transportation
vault
an outer enclosure which offers protection from the earth load as well as possessing sealing qualities
grave liner
an outer enclosure which offers protection from the earth load but without protection from the elements
Alternative container
an unfinished wood box or other non metal receptacle or enclosure, without ornamentation or a fixed interior lining, which is designed for the encasement of human remains and which is made of fiberboard, passed wood, composition materials (with or without an outside cover) or like materials
alternative container
an unfinished wood box or other non metal receptacle or enclosure, without ornamentation or a fixed interior lining, which is designed for the encasement of human remains and which is made of fiberboard, pressed wood, composition materials (with or without an outside covering) or like materials
suicdal gesture
an unsuccessful attempt made by a person to end his or her own life
mound burial
ancient viking custom; derived from latin word meaning "to remind" necessary for the spirit to maintain the position held on earth, all was cremated and the pyre then covered with earth
ritual
any act that is charged with symbolic content
common carrier
any carrier required by law to convey passengers or freight without refusal if the approved fare or charge is paid (airline, train, etc.)
outer burial container
any container which is designed for placement in the grave around the casket including, but not limited to, containers commonly known as burial vaults, grave boxes and grave liners
simple contract
any contract other than a formal contract whether written oral or implied
stressor
any event capable of producing physical or emotional stress
mitigation
any event, person, or object that lessens the degree of pain in grief
constitution
any fundamental or important law or edict
funeral rites
any funeral event performed in a solemn and prescribed manner
cash advance item
any item obtained from a third party and paid for by the funeral provider on the purchaser behalf. items may include: cemetery or crematory services; pallbearers; public transportation; flowers, death certificates, etc.
softwood
any light, easily cut wood, cone bearing or coniferous
ferrous metal
any metal formed from iron (steel or stainless steel)
non ferrous metal
any metal which is not formed from iron
direct disposition
any method of disposition of the human remains without formal viewing, visitation or ceremony with the body present
funeral provider
any person, partnership or corporation that sells or offers to sell funeral goods and funeral services to the public
combination unit
any product consisting of a unit or a series of units which are designed or intended to be used together as both a casket and as a permanent burial receptacle
counseling (jackson)
any time someone helps someone else with a problem
hardwood
any tough, heavy timber with a compact texture; any deciduous tree (any tree that loses its leaves annually)
propety
anyting that may be owned
projection
attribution of ones unacceptable thoughts, feelings, or behaviors to someone else
jean gannal
author of "history of embalming"
livery
automotive equipment made available for hire
closed end credit (installment credit)
balance of costly goods paid for in small monthly (fractional) payments over a period of time
brushed finish
bare metal is scratched with an abrasive material and then finished until a smooth high gloss is obtained
non declinable service fee
basic services is the only fee which the consumer cannot decline (unless state or local law requires otherwise). funeral provider should recover expenses for services, facilities, or unallocated overhead in this charge
rosary beads
beads and a crucifix used as an aid in the recitation of prayers
values
beliefs that are held in high esteem
interstate
between states
anger
blame directed toward another person
guilt
blame directed towards one's self based on real or unreal conditions
reprssion
blocking of throwing material from consciousness
wrought bronze
bronze metal rolled into sheets
rescission
canceling, annulling, avoiding
equity capital
capital that is invested in the business by the owner(s) is known as
state casket
casket in which the body panels are at a 90 degree angle to the bottom and the corners from 90 degree angles; also called a vertical side square
economically priced metal unit available.
caskets of 20 gauge steel represent the more
focusing
centering a clients thinking and feelings on the situation causing a problem and assisting the person in choosing the behavior or adjustment to solve the problem
temple ordinances
ceremonial instructions of the mormon church, given only within a temple to worthy members of the sect
apostille
certification/legalization of a document for international use (under terms of the 1961 Hauge Convention)
mausoleum crypt
chamber within a mausoleum or building structure, usually constructed of reinforced concrete, can be assembled above or below ground
primary chamber
chamber within a retort where primary ignition and burning of human remains occurs.
coping
characteristic ways of responding to stress
casket handling fees
charge, fee or surcharge applied to consumers who purchase their casket elsewhere from a source other than the price list/funeral provider (THESE FEES WERE ELEVATED BY THE AMENDED FUNERAL RULE AND CAN NO LONGER BE CHARGED TO THE CONSUMER)
arraignment
charging a person with a crime and asking for that pesons plea
12 inch - 5 ft 6 in
children casket size
option
choice of actions provided through counseling as a means of solving the counsel's dilemma
joseph henry clarke
clarke school of embalming in 1882 in cincinnati
2/10, N30
common buisnesss credit/sales term is
bridge (header, cap filler)
component part of cap/lid that is constructed into caskets that display a cut top; provides strength/rigidity of the transverse cut
body panels
compose the sides and ends of the casket shell
static load
comprised of the weight of the soil above the outer burial container as well as the force exerted by the earth against the other burial containers sides and bottom.
ratification
conforming an act that was executed without authority or an act which was voidable
orthodox
continue the ancient traditions and beliefs; synagogue; no removals are to be made from sundown Friday to sundown Saturday- unless death occurs in a public place and/or if the remains interfere with public health
irrevocable contract
contract for future funeral services which cannot be terminated or canceled prior to the death of the beneficiary
personal service contract
contract which involves such personal knowledge, skills or confidence that it can only be performed by the person with whom it is made; a contract whereby both parties should recognize that any breach will usually cause anguish
third party contracts
contracts which involve the funeral director/funeral home because the family being served has be contracted with someone else (a third party) for services or merchandise also available from the funeral home i.e. caskets, vaults, urns, pre need insurance, etc
wrought copper
copper metal rolled into sheets
informational counseling
counseling in which a counselor shares a body of special information with a counselee
at- need counseling
counseling with the family as they select the services and items of merchandise in completing arrangements for the funeral service of their choice when a death has occurred
directive counseling
counselor takes a live speaking role, asking questions, suggesting courses of action etc.
case law
court decisions that establish precedent principles
appellate court
court hearing cases appealed from lower cours
trial courts
courts that conduct the original trial and render their decsion
wood veneer
created by gluing a thin layer of wood of superior value or excellent grain to an inferior wood
auguste hoffman
credited with discovering formaldehyde
john hunter
credited with discovery of hunters canal
moral turpitude
crime involving a willful wrongdoing, usually a felony
effective date
date that the specific price list was put into use
fetal death
death of a product of conception prior to the complete explosion or extraction from its mother
current liabilities
debts of a business that a generally paid in one year
capital stock
declared value of outstanding stock
foreign corporation
designation that applies when a corporation operates in any state other than where it is chartered
illustrating
detailed examples of adjustments, choices, or alternatives available to the client or counselee from which a course of action may be selected
cultural diversity
different cultures bring in different traditions
william harvey
discovered circulation is 1628
immediate burial
disposition of human remains by burial, without formal veiwing, visitation or ceremony with the body present, except for a graveside service
direct cremation
disposition of human remains by cremation, without formal viewing, visitation or ceremony with the body present
royal doors
doors in the center of the iconostasis leading directly to the altar. only ordained clergy are to go through these doors; never cross on the soles in front of the royal doors.
1800 degrees
during cremation the body is exposed to temperatures as high as
fair debt collection practices act
eliminate abusive practives in the collection of debts
0.1%
emergency showers (drench shower) should Be located in the immediate work area where employees skin maybe splashed w/solution containing ________ or greater formaldehyde
cultural relativism
emotional attitude that all cultures are equal and pertinent
ethnocentrism
emotional attitude that one's race, nation, group or culture is superior to all others
W-4
employees witholding allowance certificate
rules and regulations
enactments by an administrative body governing the jurisdiction of that agency
intangible personal property
evidences of ownership of personal property such as stock of corporations, checks and copyrights
merchandise value ratio (mvr)
examines the relationship between the wholesale cost of the merchandise and the total cost to the consumer
usurious
exceeding the maximum rate of interest which may be charged on loans
chronic grief
excessive in duration and never comes to a satisfactory conclusion
tying arrangements
exist when a seller requires the purchase of unwanted items/services in order to obtain the desired item/service
durable power of attorney
exists when person executes a power of attorney which will become or remain effective in the event he or she should later become disabled
Assets + Expenses = Equity + Revenue + Liability
expanded accounting equation
paraphrasing
expressing a though or idea in an alternate and sometimes shortened form
84x29
exterior casket size (metal and wood)
2 inches
extra sizes of caskets increase for each extra width by
pricing policy
factors which influence prices
negligence
failure to exercise ordinary care; omission to do something which a reasonable, prudent person would do under ordinary circumstances or the doing of something which a reasonable and prudent person would not do; the lack of due care (exercised by a wrongdoer who has not acted as a reasonable person would)
extended/joint family
father and mother all children except married daughters plus their sons, wives and children except married daughters
dr. Thomas holmes
father of american embalming
anton von leeuwenholk
father of microbiology
joesph crandall
father of restorative art
marcello malpighi
father or histology
alarm
fear or anxiety caused by the sudden realization of danger
affect
feelings and their expression
emotions
feelings such as happiness, anger, or grief, created by brain patterns accompanied by bodily changes
nun, deacon, layperson
feet first
integrity
fidelity to moral principles
Denial Anger Bargaining Depression Acceptance
five stages of death and dying (elisabeth kubler - ross)
escheat
forfeiture of a decedents property to the state in the absence of heirs
gasket channel
found on cut of gasketed caskets; is an integral part of the foot panel. header on casketed caskets; the function is to hold the transverse gasket to seal the space between the head and foot caps
cremation association of north america (cana)
founded in 1913, an international organization of cemterians, cremationtsts, funeral directors, industry suppliers, and consultants. was originally formed to promote cremation as a modern, safe, and hygienic way of dealing with a dead human body
Mary Baker Eddy, 1879
founded the church in Boston, Massachusetts; wrote the principle text of The Church of Christ, Scientist, Science and Health with Key to the Scriptures; funeral never held in church.
honorary pallbearers (honorary casket bearers)
friends of the family or members of an organization or group who act as an escort or honor guard for the deceased. they do not carry the casket
congitive
from the latin word "to know" the study of the origins and consequences of thoughts, memories, beliefs, perceptions, explanations, and other mental processes.
inner pannels
functional or ornamental covering that usually covers the foot end of the casket in the full couch casket; may be located at both the head and foot end of the casket
cultural relativity
funeral directors who sense that all cultures and subcultures have valid sets of values are seeing in their clients
third party merchandise
funeral goods consumers purchase from a source other than the price list/funeral provider
contemporary funeral rite
funeral observances that reflect present day (modern) influences in lieu of (or in addition to or as part of) the traditional ceremonies
telephone price disclosure
funeral provider must give consumers who call accurate information from the price lists and answer questions about offerings and prices with readily available information
obsequies
funeral rites or burial ceremonies
memorial service
funeral rites with the body not present
gratuity (tip)
gift or small sum of money tendered for a service provided
attending (listening)
giving undivided attention by means of verbal and non verbal behavior.
business ethics
good and moral business transactions
counseling (rogers)
good communication within and between people; or, good (free) communication between people is always therapeutic
funeral goods
goods which are sold or offered for sale directly to the public for use in connection with funeral services
environmental protection agency (epa)
governmental agency with environmental protection regulatory and enforcement authority
lawncrypt
grave space where two or more persons may be buried in grave liners which have been stacked one on top of the other, with the first person who dies being buried in the deepest grave liner with subsequent burials on top
abnormal (complicated, unresolved) grief
grief extending over a long period of time without resolution
complicated (unresolved, chronic) grief
grief extending over a long period of time without resolve
warranties
guarantees made by a seller that an article, good, or service will conform to a certain standard or will operate in a certain manner
survivor guilt
guilt felt by family and friends after a death
birch, cherry, mahogany, maple, oak, poplar, walnut
hard angiosperms (hardwood)
honesty
having a sense of honor, upright and fair dealing
blank endorsement
having no words other than the signature of the endorser
constructive custody
having the authority to control disposition although another party has physical possesion
bishop, priest
head first
chevrah kadisha
hebrew phrase meaning "Holy Society" a group of men or women from the synagogue who care for the dead; they may be referred to by laymen as the "washers" in the past, took care of all funeral arrangements and preparation for jewish funerals
aron
hebrew word meaning container, a casket made entirely of wood, containing no metal parts
kriah
hebrew word meaning rending or tearing; a symbol of grief; a tear in the upper corner of the garment or a tear on a symbolic ribbon which is worn by surviovors
grief counseling
helping people facilitate uncomplicated grief to a healthy completion of the tasks of grieving within a reasonable time frame
extrinsic vs. intrinsic hygiene vs. motivators
herzberg's two factor theory
cortege
historical reference for funeral procession
wake
historically a watch kept over the deceased; an all night vigil
hospice
historically an inn for travelers, especially one kept by a religious order; also used to indicate a concept designed to treat patients with a life limiting condition
$3.00
how much is a Cremation permit/burial permit
$150.00
how much is a cremation certificate?
corpse cooler
ice chest - patent robert fredrick and C.A. Trump
3 hours
if a respirator is required in the workplace, the cartridge must be changed after at least ______ of use
direct lighting
illumination directly shining on an object
undue influence
improper influence that is asserted by one dominant person over another, without the threat or harm
rubrics
in liturgical churches, stated directions in a prayer book or liturgical manual regarding the order of service as approved by the denomination
paschal candle
in roman catholic faith, a candle placed near the cakset during the funeral mass that signifies the everlasting light of christ
service of encasketing
in the buddhist faith, a service performed as a part of casketing the body
reader
in the church of christ, scientist, one authorized to read the lessons and scripture
solea
in the eastern orthodox church, the open area (sometimes raised) before the altar
iconostasis
in the eastern orthodox church, the partition that extends across the front of the church seperating the sanctuary from the solea
trisagion
in the eastern orthodox faith three short services or blessings that are part of the funeral rite
icon
in the eastern orthodox faith, a holy picture; usually mosaic or painted on wood
jinazah
in the islamic faith, the funeral or funeral prayer
imam
in the islamic faith, the leader of the local congregation
elder
in the jehovah's witness faith, the person who typically conducts the service
menorah
in the jewish faith, a candelabrum with a central stem bearing seven candles; it is the oldest symbol in judaism
hesped
in the jewish faith, a eulogy or true evaluation of the deceased's life that is a part of the funeral service
mogen davin (star of david)
in the jewish faith, a hexagram formed by the formed by the combination of two triangles. may be called the jewish star. it symbolizes a new hope for the jewish people
yizkor
in the jewish faith, a memorial service recited four times a year
EL MALEI RACHAMIN
in the jewish faith, a memorial service; literally "God full of compassion" usually the last prayer of the funeral service; sometimes referred to as the malei
kaddish
in the jewish faith, a prayer recited for the deceased by the direct mourners (parents, siblings, spouse, and children) for the first time at the conclusion of interment service. it is subsequently recited by children for parents at every service for 11 months.
shivah
in the jewish faith, a seven day mourning period
shomer
in the jewish faith, a watcher; one who sits with the body until burial
tehillim
in the jewish faith, prayers said before the funeral by a group of friends and the shomer. these prayers come from the book of psalms
yahrzeit
in the jewish faith, the anniversary of the death
kevurah
in the jewish faith, the burial
taharah
in the jewish faith, the ceremony of washing the deceased before the burial; serves as a ritual purification or cleansing of the body and should be performed by the chevra kaddisha
levaya
in the jewish faith, the funeral procession
kever
in the jewish faith, the grave
yarmulke(kippah, yamaka)
in the jewish faith, the skull cap worn by the men at the temple services and funeral services
cardinal
in the roman catholic faith, a dignity conferred upon bishops making them princes of the church
diocese
in the roman catholic faith, a geographical grouping of parishes under the jurisdiction of a bishop
brother
in the roman catholic faith, a man who is a member of a religious order without being ordained or while preparing for ordination
scapular
in the roman catholic faith, a piece of cloth or a medal having religious significance usually worn around the neck
wake service (vigil service/rosary service)
in the roman catholic faith, a prayer or scripture service usually held at the funeral home the evening before the funeral mass
sacred heart
in the roman catholic faith, a religious picture of Jesus Christ showing his radiant heart
sacrement of the sick
in the roman catholic faith, a sacrament given to those seriously ill or in danger of death to prepare their souls for eternity
sister (nun)
in the roman catholic faith, a woman who is a member of a religious order, especially one bound by vows of poverty, chasity, and obedience
final commendation
in the roman catholic faith, the ending portion of the funeral mass
archbishop
in the roman catholic faith, the head of an archdiocese
Allah
in the the Islam faith, the name of God
step 3 affiliation needs
includes the need for love, affection, feelings of belonging and human contact (Maslow Hierarchy of Needs)
step 2 security needs
includes the need for safety order and freedom from fear or threat (Maslow Hierarchy of Needs)
step 4 esteem needs
includes the need for self respect self esteem, achievement and respect from others (Maslow Hierarchy of Needs)
step 5 self actualization needs
includes the need to grow , to feel fulfilled, to realize ones potential (Maslow Hierarchy of Needs)
james grey 1836
individual to receive the first american patent on a metallic coffin was
delayed grief (worden)
inhibited, suppressed, or postponed response to a loss; overactivity acquisition of symptoms of the deceased, isolation from friends and family and furious hostility toward a specific person
mattress cover
interior cloth or material which covers the mattress or bedding of th casket
78x23
interior dimensions of a metal casket
75x22
interior wood dimensions
psychotherapy (jackson)
intervention with people whose needs are so specific that usually they can only be met by specially trained physicians or psychologists, the practitioners in this field need special training because they often work with deeper levels of consciousness
crisis counseling
interventions for a highly emotional, temporary state in which individuals overcome by feelings of anxiety, grief, confusion, or pain are unable to act in a realistic normal manner. intentional response which helps an individual in a crisis situation
consumer value index (cvi)
is the percentage derived by dividing the wholesale cost of the merchandise by the retail price of the merchandise
statement of funeral goods and services selected
itemized written statement provided for retention to each person who arranges a funeral or other disposition. it must include the goods and services selected and prices paid for each, optimization of cash advance items and the total cost
cash advance
items may include: cemetery or crematory services, pall bearers, public transportation, clergy honoraria, flowers, musicians, obituary notices, death certificates, sometimes called an accommodation
necessaries (necessities)
items, required or proper and useful, for sustaining a human being at an approtriate living standard (ex, food, clothing, shelter)
grand knight
knights of Columbus (who to contact)
chancellor commander
knights of pythias (who to contact)
pre moral stage
kohlbergs stage of moral development in which the individual is characterized as not understanding the rules or feeling a sense of obligation to them is the
accounting
language of business employed to communicate financial information based upon analyzing, recording, classification, summarization, reporting and interpretation of financial data
section
largest subdivision of a cemetery
statutory law
law created by legislative bodies in contrast to law generated by judicial opinions (case law) and administrative bodies
criminal law
laws dealing with crimes and the punshment of wrongdoers
building code
laws ordinances and government regulations setting forth requirements for construction, maintance, operation, occupancy use or appearance of buildings
antitrust
laws which seek to promote competition among buisnesses
eucharistic minister
layperson sanctioned to administer holy communion and other assigned tasks
bishop
leader of multiple churches in a particular denomination; in the roman catholic faith, the head of a diocese; (in the LDS(mormon church, this person would be considered a leader of a single church)
dismissal
leading to an organized departure or inviting to leave
short term exposure limit/STEL
legal limits established by OSHA to which workers can be exposed continuously for a short period of time without damage or injury. exposure at the _________ should not be more than 15 minutes and not repeated more than four times per work day
civil law
legal proceedings concerned with the rights of public citizens
sherman antitrust act
legislation intended to promote competition among businesses by prohibiting restraint of trade
ADA
legislation that guarantees disabled people equal access to employment, as well as access to public places is known as
6/6
length of standard adult metal casket is (fraction)
6/3
length of standard adult wood casket is (fraction)
stress
life events and minor hassles that exert pressure or strain
inventory (in probate)
lisiting and valuation of a decedent's assets by personal representative of the estate
evaluative listening
listening in which the goal is to judge the quality or accuracy of the speakers remarks
empathetic listening
listening to help the speaker solve a problem
informational listening
listening to understand another person or idea
divine liturgy
liturgical celebration of the eucharist in the eastern orthodox chruches
commander
maccabes (who to contact)
laminates
made by uniting superimposed layers of different materials
social comparsion
making judgements about ourselves through comparison with others
egalitarian
male and female equal rights, duties and governing powers
master of the lodge
masons- free and accepted (who to contact)
body lining
material which drapes the inside perimeter of the body of the cakset
x - avoid responsibility y - seek and accept responsibility
mcgregor's x&y theory
sholoshim
meaning 30 in the jewish faith; the 30 day mourning period
formal speech
memorized or read word for word
mental anguish
mental suffering resulting from grief, severe disappointment, indignation, wounded pride, shame, public humiliation, despair, etc, usually accompanied by physical injury or by an outrageous intentional or grossly negligent act
price quotation
method by which prices are explained to the consumer (ex, itemized gpl required by ftc but package pricing allowed)
enculturation/socialization
method by which social values are internalized/learned
price determination
method used by management to establish the selling price for services and merchandise
military escort
military personnel assigned to accompany a body following an active duty death
basemolding
molding along the lowermost edge of the body panels
cast broze
molten bronze poured into a mold and allowed to cool
situational ethics
moral principles that vary with circumstances
6 inches
most infant caskets increases in length increments of
goods
movable tangible personal property
prejudice
negative attitude towards others based on their gender, religion, race or membership in a particular group
limited liability corporation (llc)
newest form of business ownership recognized in the U.S; combines features of both the corporation and partnership
non theism
not believing in a god or gods
triggering event
occurence of situation that requires certain action i.e. the giving out of the gpl is face to face meeting
masked grief (worden)
occurs when persons experience symptoms and behaviors which cause them difficulty, but do not see or recognize the fact that these are related to the loss
unbundle
offering items of funeral goods and services as separate items and not conditioned on the purchase of another item or service. the itemization of offering of funeral goods and funeral services
answer
official document detailing a defendants defense
single parent family
one adult male or female and their children
special agent
one authorized by the principal to execute specific acts
pastor
one having spiritual care over a number of people
holder
one in possession of commercial paper
implied contract
one in which terms of the contract are implied by acts or conduct of the parties
non guaranteed contract
one in which the funeral home only agrees that the amount prepaid plus any accruals will be credited to the balance due. however, the price of the funeral will be whatever the current price is for the services and merchandise at the time the death occurs
blended family
one male and one female and the children from previous marriage and children from present marriage
nuclear family
one man and one woman and children if any
forwarding remains
one of the categories required to be itemized on the GPL. this involves service of the funeral provider in the locale where death occurs and preparation for transfer to another funeral provider as selected by the family (consumer). funeral rule requires package pricing of this service with a description of the components included
reciving remains
one of the categories required to be itemized on the gpl (if the funeral provider offers the service). this involves services of the funeral provider after initial services have been provided by another firm at the locale of death. funeral rule requires package pricing of this service with a description of the components included
alien corporation
one that is incorporated in a foreign country
dynamic load
one that varies in its intensity and is usually temporal in nature such as the weight of a dump truck that might drive over the grave or the force exerted by a backhoe parked above an existing grave while it excavates another grave near by
cosignee
one to whom goods are shipped by common carrier
guaranteed contract
one where the funeral home guarantees that the services and merchandise will be provided at the time of need for an amount not exceeding the original amount of the contract plus any accruals, regardless of the cost of providing the services and merchandise at the time of the funeral
pallbearer
one who actively bears or carries the casket during the funeral service and at the commital service
casket bearer (pallbearer)
one who actively bears or carries the casket during the funeral service and at the committal serivce
crucifier/cross bearer
one who carries the crucifix/cross during an ecclesiastical procession
officant
one who conducts a religous service or ceremony
independent contractor
one who contracts to perform certain tasks for a set fee, but who is independent of the control of the contracting party as a means by which the contract is executed, except for specifications established in the contract
trustee
one who holds a position of trust to beneficiary; in funeral arrangements, the person who has the right to control the funeral on behalf of all survivors
heir
one who inherits or is entitled to receive property by law
legatee
one who inherits personal property under a will
devisee
one who inherits real estate under a will
general agent
one who is authorized to execute the principals buisness of a particular kind, or all the principals business at a particular place, if not all one kind
sexton
one who is in charge of the cemetery; the caretaker of a church
survivor(s)
one who outlives another person or lives through an event
householder
one who owns or controls real estate where a death occurs
informant
one who supplies the vital statistical information concerning the deceased
promoter
one who takes initial steps to form corporation
kin
one's relatives; referring to blood relationship
domestic corporation
operates in the state that granted the charter
nuncupatative will
oral will dictated by testator during last illness before appropriate witness to dispose of personal property and afterwards reduced to writing
catacombs
originated in ancient rome as excavated cemeteries cut out of soft rock for the tombs of wealth christens; later became a place for religious rites to avoid presecution
86 inches long by 30 inches wide (86x30)
outer burial vault (size)
burial vault
outer enclosure for caskets placed in the grave; originally intended to prevent grave robbery
the federal trade commision act
oversees regulating prices that causes businesses to fail, prohibits deceptive acts or practices.
composition board (particle board, pressed board, fiber board, hardboard)
particles of wood bonded together with waterproof flue; the different types are distingushed by the size and shape of the particles of wood used
secret partner
partner active in a business unknown to the public
dormant or sleeping partener
partner unkown to public with no part in management
limited partner
partner whose liability for the firms debts is limited to the amount of his/her investment
samual rogers
patented trocar
.75 ppm
permissable exposure limit/pel
third party beneficiary
person not party to a contract, but whom parties intended to benefit
nominal partner
person who pretends to be a partner or permits others to represent him or her as a partner
endorser
person who writes his or her name on back of instrument
exaggerated grief (worden)
persons are usually conscious of the relationship of the reaction to the death, but the reaction to the current experience is excessive and disabling
ecclesiastic
pertaining to the church or clergy
actual custody of the body
physical possession of a dead human body
consecutive method
placing caskets for selection in their order of increasing or decreasing value
extemporaneous speech
planned in advance delivered as direct conversation
authority
power to act for someone else
rosary prayers
prayer recited in order at a rosary or vigil service
searching
preoccupied and intense thoughts about the deceased
masselin
pressed paper in sheet form; used in casket construction as a backing (upholstery) material
discovery
pretrial steps taken to learn the details of the case
alternative price lists
price lists which may be prepared for use in certain limited situations such as children/infants, for government agencies to provide for indigent persons, for agreements with religious groups, burial or memorial societies for members of their group
Bishop of the Ward/Speaker of the Ward
priesthood leader of the Church of Jesus Christ of Latter Day Saints.
gpl
printed list of goods and services offered for sale by funeral provider with retail prices. this is considered the keystone of the funeral rule
general price list (gpl)
printed or typewritten list of goods and services offered for sale by a funeral provider with retail prices. GPL is considered the keystone of the funeral rule
outer burial container price list (obc pl)
printed or typewritten list of outer burial containers normally offered for sale by the funeral provider which do not require special ordering. this must include retail price and enough descriptive information to enable consumers to identify the merchandise
casket price list (cpl)
printed or typewritten list of the casket and alternative containers normally offered for sale by the funeral provider which does not require special ordering. this must include retail price and enough descriptive information to enable consumers to identify merchandise
distribution
providing documents (gpl) for retention and review (cpl, obcpl)
restrictive covenant
provision in a deed limiting the use of property and prohibiting certain uses
exposure, occupational
reasonably anticipated skin, eye, mucous membrane, or parenteral contact with blood or other potentially infectious materials that may result from the performance of an employees duties
ossuary
receptacle for communal placement of cremated remains
beneficary
recipient of the proceeds of a life insurance policy; one who inherits property as specified in a will
uniform commercial code
recognized as the most important statute in business law; includes provisions which regulate certain sales of goods
book keeping
recording of financial information in a prescribed manner
sublimation
redirection of emotion to culturally or socially useful purposes
displacement
redirection of emotion to other targets
indirect lighting
reflected illumination of an object
rejection
refusal to accept
situational counseling
related to specific situations in life that may create crises and produce human pain and suffering. this type of counseling adds another dimension to the giving of information, in that it details with significant feelings that are produced by life crisies
brotherhood
relating to a social orginaztion
fraternal
relating to a social orginization
degree of kindred
relationship of decedent of his relatives, each generation is one degree, counting to a common ancestor
Traditional service
religious ceremony conducted in the church or funeral home which generally adheres to the church's rules and rituals.
Non-traditional service
religious orientated but follows a more modern interpretation, including favorite music, poems, and readings
fixed expense
rent is an example of a
liability
responsibility of wrongful acts
vestments
ritual garments worn by the clergy
professionalism
service to community and welfare of the profession
non declinable fee
services not to be included in prices of other categories that are furnished by a funeral provider in arranging any funeral, such as conducting the arrangements conference, planning the funeral, obtaining necessary permits, and placing obituary notices
philosophy
set of values, ideas and opinions of an individual or group
sympathy
sincere feelings for the person who is trying to adjust to a serious loss
interpersonal attraction
social attraction to another person
pine, cedar
soft gymnosperms (soft wood)
elegy
song or poem expressing sorrow or lamentation for the dead
census of buisness
source of market data that explains where certain businesses are located
grief therapy (worden)
specialized techniques which are used to help people with complicated grief reactions
verbal communication
spoken oral communication
impromptu speech
spur of moment speech
misrepresentation
stating an untrue fact
galvanized
steel that has been coated with zinc for increased resistance to rust
preferred stock
stock giving special advantage as to payment of dividends, upon liquidation or both
treasury stock
stock reacquired by a corporation
common stock
stock that entitles owner vote
per value stock
stock with an assigned face value
fear
strong emotion marked by such reactions as alarm, dread, and disquiet
thanatology
study of death
impact loads
sudden and powerful load it dumped onto the grave eg dirt being put on the grave
200 cubic inches
suggested volume of containers used for cremated bodies is
financial statements
summary report
rationlization
supplying a logical, socially acceptable reason rather than the real reason for an action
guidnance
support or support system provided to the counselee who is seeking an alternative adjustment to problems
1400-1800 C
temperature at which cremation is done
discharge
termination of a contract by performance, agreement, impossibility, acceptance of breach, or operation of law
mortuary law, mortuary jurisprudence, funeral service law
that branch of law that relates to matters concerned with the disposal of the dead
price
that consideration stipulated by contract, generally expressed in money or money's worth
bar
that part of the casket handle, attached to the lug or arm, which is grasped by the casketbearer
hinge cover (hinge skirt)
that portion of the casket interior covering the hinges that attach the casket cap to the casket body; usually extends from the roll and becomes a part of the body lining
body
that portion of the casket shell containing the top body molding, body panel, base molding, and casket bottom
commital service
that portion of the funeral that is conducted at the place of disposition of dead human bodies
non verbal communication
that which is expressed by posture, facial expression, actions or physical behavior; that which is communicated by any means except verbally
consideration
that which the promisor demands and receives as the price for a promise
hazard communication standard
the MSDS listing falls under which standard
warmth and caring (wolfelt)
the ability to be considerate and friendly as demonstrated by both verbal and non verbal behaviors
respect (wolfelt)
the ability to communicate the belief that everyone possess the capacity and right to choose alternatives and make decisions
empathy (wolfelt)
the ability to enter into and share the feelings of others
genuineness (wolfelt)
the ability to present oneself sincerely
clinical death/ legal death
the absence of all vital signs
quasi-property theory
the accepted theory of the legal status of a dead human body. rights associated with the body are as if it were property for the purpose of disposition only
certificate of deposit
the acknowledgment by a bank of a receipt of mony with an agreement of repayment
inurnment
the act of placing cremains in an urn; act of placing cremated remains in a niche or grave
interment
the act of placing the dead human body in the ground
negotiation
the act of transferring ownership of a negotiable instrument to another party
bereavement
the act or event of seperation or loss that results in the expirence of grief
probate
the act or process of proving a will
express warranty
the actual and definite statement of a seller, either verbally or in writing, guaranteeing a standard or level of performance
overlay (overthrow, throw)
the aesthetic covering from the foot cap or inner foot panel of the casket
quantity discount
the amount by which the bill or invoice will be reduced when a minimum quantity of merchandise has been ordered
revocation
the annulment or cancellation of an instrument, act or promise by one doing or making it
kingdom hall
the appropriate term for the worship facility for the jehovah's witness.
advertising
the art of making the public aware of the services or commodities that the business has for sale
better business bureau
the association of business firms that promotes ethical conduct by all business firms in a community is known as the
shame
the assumption of blame directed towards one's self by others
express authority
the authority of an agent, stated in the document or agreement creating the agency
transfer vehicle
the automobile generally used for transporting the uncasketed dead human body from the place of death to the mortuary
corpse (dead human body)
the body of a dead human being, deprived of life, but not yet entirely disintegrated
administrative law
the body of law created by federal and state administrative agencies to implement their powers and duties in the form of rules regulations orders and decisions (osha, ftc, state board rules)
general ledger
the book of accounts
nirvhana
the buddhist idea of heavenly peace or pure land
pagoda
the buddhist place of worship
retort
the burning chamber in a crematory
retort
the burning chamber in a crematory.
novation
the change of one of the parties to a contract at the mutual agreement of the original parties
citizenship
the character of an individual viewd as a member of society; behavior in terms of duties, obligations and functions of a citizen
vital statistics
the collection, tabulation, and interpretation of data concerning birth, marriages divorce, sickness, and death
live brith
the complete explosion or extraction from its mother of a product of conception which , after such separation, breathes or shows any other evidence of life
shell
the component parts of the casket comprised of the cap (lid) and body of the casket
final disposition
the conclusive performance of services with respect to the dead human body
testate
the condition of leaving a will at death
insolvent estate
the condition of the estate of a deceased person which is unable to pay the debts of the decent and/or the estate
eucharist
the consecrated elements of holy communion
bill of lading
the contract existing between the cosigner (shipper) and the carrier
service contracts
the contracting of service rather than goods
circulating capital
the current asset items, consisting of cash, inventories, and accounts recievables is known as
tip
the decorative or ornamental part of the casket handle that covers the exposed ends of the bar
denial
the defense mechanism by which a person is unable or refuses to see things as they are because such facts are threatening to the self
circulating capital (working capital)
the difference between current assets and current liabilities
markup
the difference between merchandise cost and selling price
account balance
the difference between the total debits and total credits
consumerism
the emphasis placed on providing to customers products and services that are safe, reliable and honestly advertised; also a social movement that seeks to strengthen the rights of consumers relative to sellers
narthex (lobby, vestibule, foyer)
the entry way into the funeral home or church
disaffirmance
the erudition of, or election to avoid, a voidable contract
inheritance
the estate which passes from the decedent to his/her heirs
plated finish
the finish created when base metal is coated by another metal via an electrolytic process; often found on casket hardware; in casket construction is identified by the term "deposit" as in "copper deposit"
gatha
the first two and last two verses of a buddhist hymn sung at the funeral service
cap panel
the focal part of the interior which fills the inside of the crown, sometimes bordered by the roll (cove); may be referred to as the panel
Joseph Smith
the founder of the Church of Jesus Christ of Latter Day Saints; wrote the Book of Mormon.
depression
the fourth stage of dying according to kubler ross is
personal ethics
the generally accepted principles of right and wrong governing the conduct of individuals
identified goods
the goods specified by the buyer and seller
hardware
the handles, ornamental fixtures and their fittings that are attached to the casket shell
pope
the head of the roman catholic church and the bishop of rome
body ledge flange (top body molding flange)
the horizontal portion of the top body molding (body ledge) where the gasket is placed on gasketed caskets
incandescent lighting
the illumination resulting from the glowing of a heated filament
counselor
the individual providing assistance and guidance
counselee
the individual seeking assistance or guidance
plaintiff
the individual who initiates a civil action
adaptation
the individuals ability to adjust to the psychological and emotional changes brought on by a stressful event such as the death of a significant other
eminent domain
the inherent power of a government to take private property for public use. in the U.S just compensation to the property owners is required
police power
the inherent power of every government to make reasonable laws to protect the saftey, health, morals, and general welfare of its citizens
fraud
the intenitonal or reckless false statement of a material fact upon which the injured party relied which induced the injured party to enter into a contract to his or her detriment
acute grief
the intense physical and emotional expression of grief occurring as the awareness increases of a loss of someone or something signifigant
gross negligent
the intentional failure to perform a manifest duty in reckless disregard of the consequences as affecting the life or property of another
aggression
the intentional infliction of physical or psychological harm on another
shabbat
the jewish sabbath; christi begins at sundown friday and ends at sundown saturday
homicide
the killing of one human being by another
apron
the lining attached to the undersurface of the foot panel of the casket and/or a component part of the throw (overlay) which extends downward into the body of the casket
mass
the liturgical celebration of the eucharist in the roman catholic faith
mosque (masjid)
the local church building contains no icons, statues, symbols, pews, chairs, or musical instruments
base
the lower or supporting part of a monument. in some monuments, there may be more than one (first, second, third)
arrangements conference
the meeting between the funeral director and the client family during which the funeral arrangements are discussed
1/20
the metal used in the shell of a 20 gauge steel casket would be (fraction)
enculturation
the method by which the social values are internalized (learned)
per stripes
the method of dividing an estate where a class or group takes the share which the deceased would have been entitled to, and not as so many individuals, i.e., by right of representation
per capita
the method of dividing up an estate by which an EQUAL share is given to each of a number of persons, all of whom stand in equal degree to the decedent
itemization
the method of price quotation by which each unit of service and/or merchandise is priced seperately
indirect selection room procedure
the method of selling merchandise whereby the funeral director does not stay in the selection room during the selection process
direct selection room procedure
the method of selling merchandise whereby the funeral director remains in the selection room throughout the selection process
cast hardware
the most expensive hardware production method in which molten metal is poured into a mold, allowed to cool, and is then removed from the mold
recession/recessional
the movement in an orderly fashion at the end of the service
procession/processional
the movement in an orderly fashion, at the begining of a service
transfer of remains (removal, first call)
the moving of the dead human body from the place of death to the funeral home or other designated place
muslim (masjid)
the name given to a member of the islamic faith
bonze
the name of the buddhist priest
funeral liturgy (funeral mass)
the name of the funeral service in the roman catholic church
contractual capability
the necessity that the parties desiring to enter into contracts meet all requirements
12-20 per hour
the number of air changes for a single table room ranges from
sales frequency
the number of times sales in a given price fracker occur over a fixed period of time
inventory turnover
the number of times the average inventory has been sold or used up during a period
celebrant
the officiant who celebrates the mass in the roman catholic church
emotional expression
the outward expression or display of mood or feeling states
emotion
the outward expression or display of mood or feelings
arm
the part of the casket handle that attaches the bar to the lug
ear (lug)
the part of the casket handle that is attached to the casket body
sanctuary
the part of the church about the altar, inside the chancel; this term may also be used to describe the area of the church where people sit for the services)
bailor
the part who gives up possession, but not title, of property in a bailment
assignor
the party making the assignment
payee
the party to whom any negotiable instrument is made payable
assignee
the party to whom the assignment is made
bailee
the party who acquires possession but not the title of personal property in a bailment
employer
the party who hires employees to do certain work
offeror
the party who initiates, or makes an offer
defendant
the person against whom legal action is brought
employee
the person hired to perform work and who is obligated both as to the work to be done and as to the manner in which it is tone done
offeree
the person to whom an offer is made
creditor beneficiary
the person to whom the promise of a contract owes an obligation or duty which will be discharged to the extent that the promisor performs the promise
maker
the person who executes a promisory note
drawer
the person who executes any draft
drawee
the person, company, or financial institution ordered to pay a draft
entombment
the placing of remains in a crypt in a mausoleum
break even anaylsys
the point at which total sales revenue equals total operating costs; determined by formula or chart
extendover (large body)
the portion of the casket interior which extends over the top body molding (body ledge) for aesthetic value
bed
the portion of the casket upon which the deceased human remains are placed
chancel
the portion of the church surrounding the altar, usually enclosing the clergy; area behind the altar or communion rail
small business administration
the principal government agency concerned with the financing, operation, and management of small business is the; provides loans and other assistance
accounting cycle
the process involved in journalizing, posting to the ledger, taking a trial balance, preparing statements, making, adjusting and closing entires, and preparing a post-closing trial balance which is repeated
marketing
the process of planning and executing the development, pricing, promotion, and distribution of an orginizations goods/services
pulverizing
the process of reducing the size of cremated remains after or as a secondary step of cremation.
motivation
the process that initiates, directs, and sustains behavior satisfying physiological or psychological needs
estate
the property of a deceased person, both real and or personel
probate estate
the property of a decedent that is subject to administration by the executor or administrator of an estate
merchandising
the purchasing, pricing, display, and sale of merchandise
economic order quantity (eoq)
the quantity to be purchased which minimizes total costs
shock
the reaction of the body to an event; often expirecned emotionally as a sudden, violent, and upsetting distubance
cremation
the reduction of a dead human body to inorganic bone fragments by intense heat in a specifically designed retort
reciprocity
the relationship existing between two states whereby each extends privileges of licenser to licensees of the other state
islam
the religion of muslims that began at the time of mohammed; muslims believe that islam stands for purity, peace, submission of god's (allah) will, and obedience to his laws
disinterment (exhumation)
the removal of a human corpse previously buried in the earth
rebate
the return of a portion of a payment
funeral service
the rites held at the time of disposition of human remains with the body present
culture
the rules, ideas, beliefs shared by members of society, of and for living and dying, which are learned directly or indirectly
nave
the seating or auditorium section of a church
anger (kubler ross second stage)
the second stage of death and dying according to kubler ross is
afterburner
the secondary burner of a retort which facilitate additional combustion of the unburned combustible material that left the primary chamber.
2 ppm
the short term exposure limit (STEL) the legal limit is
endorsement
the signature or statement of purpose by the owner on the back of a negotiable instrument which indicates the future control of the instrument
casket stand (casket standard)
the stand or support upon which a casket rests in the selection room
frustration
the state of being prevented from attaining a purpose; thwarted; the blocking of satisfaction by some kind of obsticle
alienation
the state of estrangement an individual feels in social settings that are viewed as foreign, unpredictable or unacceptable
intestate
the state or condition of dying without having made a will
demographics
the statistical study of human populations with respect to their size, density, distribution, composition, and income
funeral service psychology
the study of human behavior as related to funeral service
psychology
the study/science of human behavior
intestate succession
the succession of an heir at law to the property and estate of his ancestor when the latter has died without a will
sudden infant death syndrome (sids, crib death)
the sudden and unexpected death of an apparently healthy infant which remains unexplained after complete autopsy and review of the circumstances around death
average (mean)
the sum of a group of numbers divided by the number of units
attachment theory (bowlby)
the tendency in human beings to make strong affectional bonds with others coming from the need for security and saftey
funeral arrangements
the term applied to the completing of the service and financial details of the funeral at the time of need
bargaining
the third of kubler ross stages of dying is identified as
cap (lid)
the top most part of the casket shell, including the ogee, crown, pie, and header
bailment
the transfer of possession but not the title of personal property by one party to another, under agreement
sale
the transfer of title to goods from the seller to the buyer for a consideration called the price
posting
the transferal of data from the journal to the ledger
header flange
the turned under edge or horizontal portion of the header
ogee flange (rim flange)
the turned under edge or horizontal portion of the rim which comes into contact with the gasket or body ledge flange (top body molding flange)
range
the upper and lower limits of a series of numbers
crown (shell)
the uppermost part of the cap, extending from rim to rim; everything above the rim
mode
the value that occurs most frequently in a group of numbers
partnership
the voluntary association of two or more people who have combined they resources to carry on as co owners of a lawful enterprise for their joint profit
economic base
the wealth produced in or near a community that provides employment and income to the local population
fishtail (pie)
the wedge shaped portion of the cap (lid) at each end of the crown
2 in
the width of oversized caskets are indicated by X's, each X indicates an increase in width of
guage
thickness of a ferrous metal casket is measured in
ounces per square foot
thickness of a non ferrous metal casket is measured in
plywood
thin sheets of wood glued together so that the grains are at right angles to one another; an odd number of sheets will be used so that the grain on the front and back will always run the same direction
endowment life insurance
this allows the insured, rather than the beneficiary, to collect the face value of the policy upon maturity or to collect that value in annual payments.
material after data sheets (msds)
this must accompany a hazardous product; a requirement of the department of labor and osha under the hazard communication standard
aftercare (post funeral counseling)
those appropriate and helpful acts of counseling that come after the funeral
tangible assets
those assets that can be appraised by value or seen or touched
intangible assets
those assets that cannot be touched or grasped - patents, copyrights, goodwill
executed contracts
those contracts in which the parties have fulfilled the terms. the carrying out or completion of some task
executory contracts
those contracts in which the terms have not been completely executed or fulfilled
formal contract
those contracts that must be in special form or produced in a certain way, such as under seal
volunteer driver
those drivers not under the direct control of the funeral director
agent
those drivers under the directions and control of a funeral director who is liable for their actions
pre planned funeral arrangements
those funeral arrangements made in advance of need that do not include provisions for funding or prepayment
pre funded funeral arrangements
those funeral arrangements made in advance of need that include provisions for funding or prepayment
inventory (merchandise)
those goods or stock of goods which are held for resale at a profit
future goods
those goods which are not in existence at the time a contract is agreed to
existing goods
those goods which are, at the time of the contract, in existence and owned by the seller
shareholders (stockholders)
those having title to one or more shares of stock in a corporation; combined they represent ownership of the corporation
law
those rules of civil conduct commanding what is right and prohibiting what is wrong
buiness law
those rules of conduct prescribed by a government and its agencies regulating buisness transactions
private carriers
those who transport only in particular instances and only for those they choose to contract with (funeral home vehicles and livery)
private carrier
those who transport only in particular instances and only for those they chose to contract with (funeral home vehicles and livery)
sucidal ideation
thoughts of ending ones life
demonstration group (educational group)
three or four caskets utilized to educate the selecting party regarding the elements of casket construction
2 years from date of cremation or permeant burial
time limit for filing for the va application for burial benefits is
2 years from date of death
time limit for filing the social security lump sum death benefit payment is
visitation (calling hours, visiting hours)
time set aside for friends and relatives to pay respects to the deceased prior to the funeral service
escort
to accompany, as a leader of the procession or guardian of the group; military personnel assigned to accompany a body following an active duty death
facilitate
to assist understanding of the circumstances of situations an individual is experiencing, and to assist that person in the selection of an alternative adjustment if necessary
inter
to bury in the ground
consignment
to give to an agent to be cared for or sold
confidentiality
to hold certian information in trust and not disclose without proper authorization or authority
embossed
to ornament with raised work; to raise relief from the surface; material having designs raised above the surface
arrest
to take into police custody
brain death
total and irreversible cessation of brain function as indicated by a flat eeg reading
maker-gyo
traditionally, in the buddhist faith, a bedside prayer which may now be performed by the bonze just before funeral arrangements are made
richard harlen
translated gannals book
discrimination
treating members of various social groups differently in circumstances where their rights or treatment should be identical
dyad
two units regarded as a pair, for ex. husband and wife
differenial loads
typically short duration can be quite heavy as in case when soil from a grave under excavation is placed on top of an existing grave
ego defense mechanism
unconscious irrational means used by the ego to defend against anxiety
fractional display
use of portions of caskets (1/2. 1/4, 1/8) in the selection room v. full sized caskets
inside dimentions
vaults are measured by
parasites (Great Panachida)
vigil service associated with eastern orthodox funerals
W-2
wage and tax statement, a report furnished by the employer for each employee indicates gross earnings and deductions for income and FICA taxes
holy water
water blessed by a priest
grave straps
webbing or similar material used for lowering the casket into the grave
equal pay act of 1963
what federal law affected employment concerns prohibiting wage discrimination based on the sex of the worker
cremation authorization form
what form do you get from the crematory
cremation permit, cremation authorization and burial permit
what forms do you bring to the crematory
death certificate cremation permit cremation certificate
what is needed for the town hall (paperwork)
allows for cremation and the removal of pace makers, jewelry, etc
what is the cremation authorization form
foot of the casket
when used the Mogen david is placed at
civil rights act
which act outlaws discrimination in employment based on race, color religion sex, pregnancy or natural origin
edwin chadwick 1842
who created sanitation rules and Death certificates
medical examiner $150 green form
who signs the cremation certificate
joseph smith 1830
who wrote the book of mormon
auguste renounard
who wrote the undertakers manual
transepts
wings of the main part of the church which may serve as small chapels for baptism, weddings, and even small funeral services
intrastate
within a state
excelsior (wood wool)
wood that has been shredded into spaghetti like strings
invest emotional energy in an other relationship
worden's task of mourning step four
adjust to environment
worden's task of mourning step three
1. accept reality of loss 2. experience pain of grief and express emotions associated 3. adjust to environment 4. invest emotional energy in an other relationship
worden's tasks of mourning (4)
accept reality of loss
worden's tasks of mourning step one
experience pain of grief and express emotions associated
worden's tasks of mourning step two
1 year
you must keep price lists for at least ________ from the date you last distributed them to consumers.