National Board Exam Study Guide (The Conference/Arts Section)

Dr. Fredrick Ruysch

"Father of embalming"

Theory X- The average person dislikes work and will avoid it if possible. Due to this dislike of work the person needs to be directed and threatened with punishment. The person lacks ambition, avoids responsibility, and lacks creativity.

(XY Theory) Theory X:

Theory Y- The expenditure of physical and mental effort in work is as natural as play or rest. People will exercise self-direction and self control. Commitment to objectives is associated with reward of achievement and the average person learns responsibility.

(XY Theory) theory Y:

abatement

- a proportional reduction of a legacy under a will when assets out of which such legacy are payable are not sufficient to pay in full - a proportional reduction of a legacy under a will

ademption

- the extinction or withdraws of a legacy under a will by an act equivalent to revocation (i.e the selling, giving away, or destroying of property of the testator before death) - something is given away that you don't own

Magnuson-Moss Warranty Act

1. A Federal Statute which applies to written and implied warranties. 2. It applies only to purchases by consumers of tangible personal property

board foot

12 square inches 1 inch thick 5% moisture

crane and breed

1893 hearse company

ferritic and austenitic

2 types of Stainless Steel

a 2% discount if invoice is paid within 10 days, net due in 30 days

2/10, N/30 means

16

20 gauge is thicker than

austenitic

300 series (better quality) 304 stainless higher chromimum content and added element of nickel 18-8 stainless is not magnetic and corrosion resistant

1. OSHA general rule 2. Bloodborne pathogen standard 3. Formaldehyde standard 4. Hazard communication standard

4 areas of OSHA that impact funeral service

ferritic

400 series or 409 stainless is a basic grade of stainless steel with good corrosion resistance properties, composed of mainly iron and carbon

deceased

A DEAD HUMAN BODY

bar minen

A deceased male

department of veterans affairs or VA

A federal agency that administers benefits provided by law for veterans of the armed forces

permissible under the funeral rule

A funeral home places its casket price list & its outer burial price list a binder that is presented to the family before they start talking about caskets. This is

legal

A funeral home provides a discount package funerals, but restricts the offering of this package only 2 consumers who purchase a casket from that funeral home; this is

Alehaw Hashalom

A jewish term meaning, Phrase used after the name of a departed FEMALE meaning, Peace be upon her

Alar Hashalom

A jewish term meaning, Phrase used after the name of a departed MALE meaning, Peace be upon him

abraham maslow hierarchy of needs

A theory in psychology proposed in his 1943 paper "A Therory of Human Motivation" in Psychological Reveiw.

OSHA Formaldehyde Standard

Aimed at specifically addressing hazards associated with exposure to formaldehyde, formaldehyde gas, it's solutions and materials that release formaldehyde.

reform

Allow greater flexiblity and have adapted to modern practices

Title 19

Also called Medicaid. Used to pay for health care for Connecticut residents in low income situations

statement of funeral good & services selected

Any cash advance item that is marked up must appear on what document

$8,000

Anyone applying for Medicaid is entitled to set aside funds for the purpose of paying their funeral / burial expenses as part of the spend-down process

VA 40-1330 (Headstone)

Application for Standard Government Headstone or Marker

VA 27-2008 (Flag) (Formerly VA 90-2008 + 21-2008)

Application for US Burial Flag

84" L x 29" W

Average Adult Casket Dimensions Exterior Woods and Metals

75" L x 22" W, 16-22" H

Average Adult Casket Dimensions Wood (length, width, height)

78" L x 23" W, 16"-24" H

Average Adult Casket Dimensions, Interior Metal (width, length, height)

Exalted ruler

Benevolent and Protective Order of Elks (who to contact)

Episcopal

Book of Common Prayer; Catholic & Protestant ties; rejects Pope; cremation; sand or flowers to make sign of the cross.

- work practice controls, - hazard communication; - universal precautions, - engineering controls

Compliance w/blood borne pathogen rule is accomplished by the application of the following (4)

mahognay

Considered by many to be ultimate hardwood used in casket manufacturing

$20.00

Death certificate (certified copy)

2" W x 3"L added

Dimensions of Adult Oversized (how much is added in width and length)

86" x 30

Dimensions of Vault

supply the family w/the GPL

During a removal, a family asks the funeral director whether they offer cremation. The funeral director is required 2

1. Denial 2. Anger 3. Bargaining 4. Depression 5. Acceptance

Elizabeth Kubler Ross's Stages of dying (5)

william hunter

First to successfully adopt arterial injection as a means of preservation; anatomist and doctor

Worthy President, Worthy Chaplain

Fraternal Order of Eagles (who to contact)

$255.00

How much does the surviving spouse receive in social security benefits

head first

How should an obese case be loaded into the crematory - head first or feet first?

only 1

If 4 family members attend the funeral arrangements conference, how many GPL's are required to be handed out

shut down the prep room immediately

If the TWA sampling reveals an exposure that exceeds the STEL or the PEL, the funeral home is required to

$40,000

If you violate the funeral rule, you may be subject to penalties up to __________ per violation

step 1 physiological needs

Includes the need for air , water, food , and sex (Maslow Hierarchy of Needs)

noble grand

Independent Order of Odd Fellows (who to contact)

employee of wilson

Johnson was engaged by Wilson to wash all of the windows in Wilson's Funeral home. Johnson was to be paid $500 and the job was to be completed within 5 days. Wilson was to have complete control over the operation. Johnson is a(n):

real property

LAND and those objects permanently attached to land

lion president

Lions Club (who to contact)

1. Any written statement of fact made by a seller to a purchaser relating to the quality or performance of a product and stating that the product is free of defects or that it will meet a specified level of performance over a period of time, or 2. A written promise to "refund, repair, replace or take other action" if a product fails to meet written specifications. 3. Implied Warranties of Merchantibility.

Magnuson-Moss Applies to (3)

Lutheran Church

Martin Luther; didn't acknowledge Pope; synods/ branches; cremation is discouraged.

1. Physiological Needs 2. Security Needs 3. Affiliation Needs 4. Esteem Needs 5. Self Actualization Needs

Maslow Hierarchy of Needs 5 steps

DD-214 (Discharge)

Military Discharge Papers

Band, Escort, Colors and Guard, Clergy, Caisson and Casketbearers, Honorary Casketbearers, Family and Friends.

Military Honors: BECCCHF

Consul, Master of Ceremonies

Modern Woodsmen of America (who to contact)

independent contractor

Mr. Smith was engaged by Ms. Johnson to wash all the windows in Ms. Johnson's apartment house. Mr. Smith was to be paid $750, and the job was to be done within 7 days. Ms. Johnson would have no control over the operation. Mr. Smith is a(n):

0.75 ppm

OSHA Permissible Exposure limit (PEL) for formaldehyde is

1. must sign a certification that states they have received training 2. understand procedures that deal w/PPE's

OSHA Personal Protective Equipment Standard require that all embalmers that they (2)

30 years

OSHA mandates funeral homes must retain all medical records 4 the duration of employment plus

Occupational Safety and Health Administration

OSHA stands for ....

provide training to employees that handle this product

OSHA this year has determined that all fluid dyes that are added to the primary dilution and are considered a hazard chemical. the funeral home must do the following

1. Forwarding of the remains 2. Receiving of the remains 3. Direct cremation 4. Direct burial

Of the 16 itemize items on a GPL, a funeral home is only requied to list the 4 most basic of services provided. ...

Officers of the Lodge

Order of the Eastern Star (who to contact)

Noble Grand

Rebekah's (who to call)

sapwood

Refers collectively to layers of wood found between heartwood & bark of tree. Usually lighter in color than heartwood, cells are tree's vascular system

DD-1375 (Payment)

Request for Payment of Funeral and / or Interment Expenses

the oracle

Royal Neighbors of America (who to contact)

2 ppm / 15 minutes

STEL

SSA-721 (Death)

Social Security Administration Statement of Death by Funeral Director

16 gauge, 18 gauge, 20 gauge steel

Steel caskets commonly constructed of (number of gauge)

16 items

The GPL must itemize ________ designated funeral services & goods if offered by the funeral provider

1. hazardous substances 2. exposure levels that trigger restrictions

The Hazard Communication plan mandates funeral homes must train embalmers to identify & explain any dangers associated with (2)

master

The National Grange (who to contact)

-the use of universal precautions, -disposal of formaldehyde & human waste, -dressing/casketing/cosmetizing of human remains

The OSHA bloodborne Pathogens Standard requires the development & implementation of a plan which addresses (3)

IHS

The first three letters in the greek word for jesus

Action level/AL Exposure Limits

The specific point at which an 8 hour exposure is unsafe

Conservative

They still follow the ancient traditions, but have accepted gradual changes as a natural growth of the religion

permissible exposure limit/PEL

This limit, also called the Time Weighted Average (TWA) The maximum legal limits established by OSHA for regulated substances. These are based on employee exposure that is time-weighted over an 8 hour work shift. when these limits are exceeded, employers must take proper steps to reduce employee exposure. for formaldehyde, the _______ is .75ppm

heartwood

Typically tree's best quality wood, is that wood which is center of tree.

VA 21-530 (Burial)

VA application for burial benefits

U.S postal service

What is the only approved method for shipping cremated remains?

should utilize the heated crematory retort after a deceased person has been cremated

What relative temperature should be used to cremate an infant?

the infant should be placed in a special infant pan alone and close to the primary burner but not directly under the burner.

What special consideration relative to the primary chamber is given to the cremation process of an infant?

less than 2000 degrees

What temperature should the crematory retort have when cremating an obese deceased?

processor

What unit is utilized to reduce the bone fragments down to a fine sand-like powder?

April 30, 1984

When did the funeral rule go into effect

afterburner/secondary burner

Which burner is used to preheat the crematory?

feet first

Which portion of the deceased (head or feet) should be loaded into the primary chamber first during a normal (non-obese) cremation?

j. anthony guassardia

Who patented the process of embalming involving the injection of arsenic and alcohol mixture

Doctor Funeral Director, Embalmer Town Hall Nurse

Who signs a death certificate (people)

consul commander

Woodmen of the World (who to contact)

1 yr

You also must keep a copy of each completed statement of funeral goods and services selected for at least ________ from the date of the arrangements conference

make him come in person

Your competitor calls your funeral home requesting a copy of your casket price list, the funeral home can

Religon

a (sacred) belief system that functions within a set of behaviors, customs and/or rituals

Magnuson-moss act

a 1975 law requiring that producers provide a clearly written warranty if they choose to offer any warranty

theism

a belief in gods or god

board of directors

a body of persons elected by the stock holders to define and establish corporate policy

cash receipts journal

a book of original entries in which only cash receipts are recorded

general journal

a book of original entry in which business transactions are recorded in chronological order

social security administration

a branch of the U.S department of health and human services which provides benefits for retirement, survivors/insurance, disability, health insurance, and death

malpractice

a breach of contract by a professional; failure to perform a professional service with the ability and care generally exercised by others in the profession

words of appreciation

a brief expression of gratitude to the congregation for their presence at the buddhist service

summary

a brief review of points covered in a portion of the counseling session

mausoleum

a building containing crypts or vaults of entombment

chapel

a building or designated area of a building in which services are conducted

sole proprietorship

a business owned by one person

merchandising buisness

a business that purchases finished goods for resale

prayer card

a card with the name of the decedent and a prayer or verse, which may or may not include the dates of birth and death

coffin

a case or receptacle for dead human remains which is anthropoidal in shape

vertical side

a casket boy style with the body sides at a 90 degree angle to the bottom

urnside

a casket design in which the body panels display the shape of an urn

octagon

a casket having 8 angles or corners and therefore has eight sides or body panels

elliptic

a casket having ends in the shape of a half circle

Single hinged panel

a casket in which the cap is in two pieces, the rim (ogee) and foot panel is one piece which is hinged to the top body molding and the head panel being the second piece which is hinged to the rim (ogee)

perfection half couch

a casket in which the rim (ogee), crown and pies are formed as one unit with a transverse cut in the cap, forming a two piece lid for the casket

perfection full couch

a casket in which the rim (ogee), crown, and pies are formed as one unit and which raises as one piece

copper deposit

a casket made from a core of copper metal to which copper ions are combined by an electrolytic process

priest casket (slip panel)

a casket opening style in which the cap or lid at the head end of the casket is completely removed from the casket for the purpose of viewing; the remains may be viewed from either side of the casket

flaring square

a casket shell design in which the sides and ends of the casket body flare out from the bottom to the top; a casket shell design that is narrower and shorter at the bottom than at the opening of the top

burial casket

a casket which is sold for the purpose of interring or entombing with the dead human remains

rental casket

a casket which is used as a temporary receptacle for the dead human remains for the purpose of visitation and funeral, with the intention that the remains will be placed in some other suitable container for permeant disposition while the casket is intended to be reused for the same purposes

national cemetery

a cemetery created and maintained under an act of congress for burial of veteran of military service and their eligible family members

slant marker

a cemetery marker that has a face that has an angle greater then 45 degrees but less than 90 degrees in relationship to the terrain

memorial park

a cemetery, or section of a cemetery, with only flush to the ground markers.

crypt

a chamber in a mausoleum, generally used to contain the casketed remains of a deceased person

sales frequency chart

a chart on which all sales are listed showing the number of sales in any sales bracket

cashiers check

a check drawn on a banks own funds and signed by a responsible bank offical

certified check

a check for which the bank assures that the drawer has sufficed funds to make payment

alternatives

a choice of services and merchandise available as families make a selection and complete funeral arrangements; formulating different actions in adjusting to a crisis.

unsecured claim

a claim that is not supported by a pledge of other assets belonging to the debtor

secured claim

a claim that is supported by a pledge of assets belonging to the debtor

death notice

a classified notice publicizing the death of a person and giving those details of the funeral service that the survivors wish to have published

semi tailored interior

a combination of a tailored interior with one or more other styles of interior, for effect

epitaph

a commemorative inscription on a tomb or cemetery marker

order paper

a commercial paper made payable "to the order of" some named party; the word "order" or its equivalant must be used

bearer paper

a commercial paper payable to bearer i.e to the person having possession of such

foot panel

a component part of the casket interior which is inside the foot portion of the cap

cove (roll, puffing)

a component part of the casket interior which lines the rim (ogee) and surrounds the cap panel

polymer

a compound, similar in appearance to plastic, that has a high molecular weight creating an extremely durable substance

urn

a container for cremated remains, a vase with a foot or pedestal

corrugated container

a container used to hold a dead human body which is constructed out of a type of cardboard,which is made with a series of alternate folds and ridges

express contract

a contract in which the parties express their intentions, either orally or in writing, at the time of the agreement

special performance

a contract remedy by which the court requires the breaching party to perform the contract

void contract

a contract that would be an enforceable agreement, but due to circumstances, may be set aside by one of the parties

revocable contract

a contract which may be terminated by the purchaser at any time prior to the death of the beneficiary with a refund of the money paid on the contract as prescribed by law

valid contract

a contract which will be enforced by the court

public corporation

a corporation fomrmed to carry out govermental functions

private corporation

a corporation formed by individuals to form some non governmental function

variable expense

a cost which is uniform per unit, but fluctuates in total, in direction proportion to change in the related total activity or volume is known as

probate court

a court having jurisdiction over estates

subchapter S corporation

a creation of the tax codes; shareholders elect to be taxed as a partnership (no double taxation) without losing corporation status

felony

a criminal offense that is punishable by confinement in prison or by death

misdemeanor

a criminal offense which is neither treason nor a felony

crucifix

a cross with a figure or image representing the body of Christ (Corpus) on it

cadaver

a dead human body intended soley for scientific study and disection

bat minen

a deceased female

judgement

a decision of a court

precedent

a decision of a court which is thereafter followed as an example by other courts

displaced aggression

a defense mechanism in which anger is redirected toward a person or object other than the one who provided the anger originally

regression

a defense mechanism used un grief to return to more familiar and often more primitive modes of coping

sucide

a deliberate act of killing one self

close corporation

a designation which applies to a corporation in which outstanding shares of stock and managerial control are held by a limited number of people (often members of the same family)

casket rack

a device upon which caskets re placed, one on top of the other, for display or storage

burner

a device used to introduce flame to the primary chamber of a retort; may be referred to as the primary burner.

persuasion

a dilebrate attempt to change attitudes of belief with information and arguments

quartile

a division of the total into four segments, each one representing one fourth of the total

mass card (spiritual bouquet)

a document indicating the offering of a mass for a specific intention

bill of sale

a document of conveyance that provides written evidence of ones title to tangible personal property

living will

a document which governs the withholding or withdrawn of life sustaining treatment from an individual in the event of an incurable or irreversible condition that will cause death with in a relatively short time, and which such person is no longer able to make decisions regarding his/her medical treatment

linen

a fabric made from flax; noted for its strength, coolness, and luster

velvet

a fabric of silk, cotton, and possibly rayon, with a nap

satin

a fabric woven to create a smooth lustrous face and dull back

american with disabilities act (ada)

a federal statute prohibiting discrimination against the disabled in employment, public transportation, telecommunications services, and public accommodations and services operated by private entities

quasi contract

a fictional contract applied by a court for a person who is unable to contract for himself (i.e medical care, death); an obligation which law creates in the absence of agreement; is invoked by courts where there is unjust enrichment. the function of ________ _______ is to raise an obligation in law where, in fact, the parties made no promisies

flat finish (matte finish)

a finish used on casket exteriors that is free of gloss: dull lusterless surface: no shine or gloss

crushed interior

a form of casket interior created by placing the lining material on a metal form, weights added, the material steamed, and then attached to a suitable upholstery (backing) material

non liturgical (scripture centered) worship

a form or order of worship which has the scripture as its central element; the actual form or order of the worship service is left to the discretion of each individual church and/or minister

income statement (profit and loss statement; statement of operations; operating statement)

a formal financial statement which presents the income, expenses, and resulting net profit or net loss for a given period

balance sheet/statement of financial condition or position

a formal statement illustrating the assets, liabilities, and owners equity of a business as of a specific date

custodian

a funeral director becomes the legal protector of a dead human body from the time of removal until final disposition

Accomodate by taking off that particular service, but is not required to reduce the service fees of that package.

a funeral home offers a discount package. a consumer purchasing the package does not want 1 of the services included in the package. the funeral director can

Adaptive Funeral Rite

a funeral rite that is adjusted to the needs and wants of those directly involved; one which ha been altered to suit the trends of the times

humanist funeral

a funeral rite that is in essence devoid of religious connotation

graveside service

a funeral service, religious or otherwise conducted at the grave

crematory

a furnace or retort for cremating dead human bodies; a building that houses a retort

metal casket (ziegler case)

a gasket container which can be used as an insert into a casket or as a separate shipping container

tomb

a general term designating those places suitable for the reception of a dead human body

communication

a general term for the exchange of information, feelings, thoughts, and acts between two or more people, including both verbal and non verbal aspects of this interchange

bequest

a gift of personal property by will

devise

a gift of real estate made by will

OSHA

a governmental agency with responsibility for regulatory and enforcement of safety and health matters for most United States employees is known as

occupational saftey and health administration (osha)

a governmental agency with the responsibility for regulatory and enforcement of safety and health matters for most employees

concrete sectional ( sectional)

a grave liner consisting of six or eight slabs of unfinished concrete placed around the casket

market

a group of potential customers possessing purchasing power and unsatisfied needs

tachrichim

a hand sewn white linen shroud in which the deceased members of the jewish faith are dressed

stamped hardware

a hardware production method of lesser expense whereby the casket hardware sections are pressed out on a hydraulic press

doeskin (moleskin)

a heavy durable cotton fabric with a short (1/8th inch or less) thick, velvety nap on one side woven cloth with a suede like appearence with a nap of less than 1/8th inch

crisis

a highly emotional temporary state in which an individuals feelings of anxiety, grief, confusion, or pain Impair his or her ability to act

koran (quran)

a holy book of the islamic faith, revealed to mohammed by the angel gabriel

Modified Extended family

a household or daily unit created, relating nuclear families and/or friendships

ark

a jewish term which is the Focal point of service in a synogogue, the receptacle of the Torah (written law). It may be portable or an opening in a wall

guardian

a judicial appointment of a person to administer the affairs of another person who is incompetent by virtue of age or legal disability

injunction

a judicial order or decree forbidding the performance of a certain act

prie dieu

a kneeling rail

lien

a lame or charge against property for payment of some debt

nuisance

a landowners use of property which interferes with the publics or another landowners use of his property

ordinance

a law passed by a municipal governing body pertaining to matters not already covered by federal or state law (zoning, building, safety ordinances, etc)

zoning ordinance

a law passed by a municipality by virtue of the police power that regulates and prescribes the kind of building, residences, or business that shall be built and used in different parts of the municipality

uniform anatomical gift act

a law permitting a person of legal age and sound and to give all or any part of his body to take effect upon his/her death or giving the right to another

statute of limitationss

a law that restricts the period of time within which an action may be brought to court

pouch

a leak resistant zippered bag designed to contain a dead human remains from the place of death.

attitude

a learned tendency to respond to people, objects, or institutions in a positive or negative way

death anxiety

a leathered emotional response to death related phenomena which is characterized by extreme apprehension

burial transit permit

a legal document issued by a governmental agency, authorizing transportation and/or disposition of a dead human body

creditors claim

a legal process used by one wishing to collect a debt from an estate

christam burial certificate (priest lines, christen burial permit)

a letter or form from a priest stating the eligibility of the deceased for burial in a roman catholic cemetery

open end credit (revolving account)

a line of credit that may be used over and over again up to a certain borrowing limit

semi-gloss finish

a low luster finish

die (tablet)

a main part of a monument, the upright portion above the base where the inscription is located

copper

a malleable, ductile, metallic element having a characteristic reddish brown

administrator/adminstartix

a man or woman who has been appointed by the court to settle an estate

testator/testatrix

a man or woman who makes a valid will

executor/executrix

a man/woman appointed by the will of a deceased person to carry out the provisions thereof and settle the estate

fiberglass

a material consisting of extremely fine filaments of glass embedded in various resins

duress

a means of removing ones free will; obtaining consent by means of threat to do harm to the person, his family, or his property

assignment

a means whereby one party conveys rights to another person who is not a party to the original contract

guage

a measurement of thickness of metals; the number of sheets of metal necessary to equal approximately one inch of thickness

psychiatrist

a medical doctor with a specialty in the diagnosis and treatment of mental disorders

bronze

a metal alloy consisting of 90% copper with tin and sometimes zinc comprising the other 10%

steel

a metal alloy consisting of mainly iron and carbon; used in caskets it is low is carbon which keeps it soft (mild) and malleable; commercial ________ contains carbon in an amount up to 1.7% as an essential alloying constituent. may be referred to as carbon steel based upon the percentage of carbon in the alloy

stainless steel

a metal alloy of steel, chromium, and sometimes nickel which is used in casket construction; noted for its ability to resist rust

top seal

a method of closure that utilizes an epoxy compound in conjunction with tongue in groove construction at the top edge and the lid of the vault

air seal

a method of closure that utilizes the air pressure created by placing the dome of the vault onto the base of the vault

double seal

a method of closure that utilizes the principle of the air seal in conjunction with an epoxy material at the junction of the dome and the base of the vault

parts per million/ppm

a method of expressing low concentrations; 1ppm is equivalent to 1 milligram per liter

plastic extrusion molding

a method of molding plastic by injecting molten plastic into a die

unit pricing

a method of price quotation in which one price includes both service and casket

functional pricing

a method of price quotation in which the charges are broken down into several major component parts such as professional services, facilities, automobile and merchandise

bi unit pricing

a method of price quotation showing separately the price of the service to be rendered and the price of the casket

uniform probate code

a model law to achieve uniformity to probate proceedings throughout the U.S

body ledge (top body molding)

a molding along the uppermost edge of the body panels

cenotaph

a monument erected to the memory of the dead, with the dead human body not present

supression

a more or less conscious postponement of addressing anxieties and concerns

swing bar

a moveable casket handle with a hinged arm

promisory note

a negotiable instrument containing a promise to pay

obituary

a news item concerning the death of a person which usually contains a biographical sketch

honoraium

a nominal compensation or recognition for service performed

stationary bar

a non moveable casket handle

process (summons)

a notice of complaint given to a defendant, defining the complaint and a time frame in which a response, or answer must be filed, and which serves the purpose of conferring personal jurisdiction over the defendant

soldiers and sailors will

a nuncupatative will, informal in nature, in which a solider in the field or sailor at sea may dispose of personal property only

unilateral contract

a one sided contract/agreement formed when an act is done in consideration for a promise

memorial folder (service folder)

a pamphlet made available at the funeral service giving details about the deceased and the funeral arrangements

statue

a particular law enacted by a legislative body

principal

a party who appoints a second party to serve as an agent

chaplain

a person chosen to conduct religious exercises for the military, the chapel of an institution or a fraternal orginization

apprentice/intern/resident trainee

a person engaged in learning the practice of funeral directing and/ or embalming under instruction, direction, or personal supervision of a duly licensed funeral director and/or embalmer

bearer

a person in possession of an instrument

funeral director

a person properly licesenced, engaged in, or conducting, or holding himself out as being engaged in 1. preparing, other than by embalming, for the burial or disposition of dead human bodies 2. maintaining or operating a funeral establishment for the preparation and disposition, or for the care of dead human bodies

endorsee

a person who becomes the holder of a negotiable instrument by endorsements which names him or her as the person to whom the instrument is negotiated

merchant

a person who deals in goose of the kind, or otherwise by occupation purports to have knowledge or skill peculiar to the practices or goods involved in the transaction

personal representative

a person who represents and settles the estate of deceased persons i.e. executors and administrators

emablmer

a person, properly licsenced, who disinfects, preserves, or restores a dead human body

social facilitation

a phenomenon that occurs when an individuals performance improves because of the presence of others

client centered counseling (person centered)

a phrase coined by carl rogers to refer to that type of counseling where one comes actively and voluntarily to gain help on a problem, but without any notion of surrendering his own responsibility for the situation; a non directive method of counseling which stresses the inherent worth of the client and the natural capacity for growth and health

memorial

a physical object that is designed for the purpose of remembering

funeral establishment

a place of business used in the care and prepaeration for the funeral and/or final disposition of dead human bodies

synagogue

a place of religious worship in the jewish faith; may also be referred to as temple

morgue

a place where dead human bodies are kept until identified and/or released for final disposition

sales promotion

a plan which provides inducements to potential purchasers of products and/or services

doctrine of stare decisis

a policy of courts to stand by a precedent and apply it to all future cases where the facts are substantially the same. to stand by things decided

stare decisis

a policy of courts to stand by a precedent and apply it to all future cases where the facts are substantially the same; to stand by things decided

cot

a portable stretcher commonly employed in a n ambulance or transfer vehicle for the moving of the sick, injured, or deceased

tallith

a prayer shawl worn by men during the morning prayer service in the jewish faith

liturgical (eucharist centered) worship

a prescribed order or form of worship specific to a particular denomination which will have the eucharist or holy communion as its central element

fixed multiple

a price determination method whereby the casket cost is multpilied by a constant factor

graduated recovery

a pricing method where the mark up varies

graduated recovery method

a pricing method where the markup varies

package pricing

a pricing method which groups together selected services and/or merchandise

grief work (lindemann)

a process occurring with loss, aimed at loosening the attachment to the dead for reinvestment in the living

double entry accounting

a process of recording equal debits and credits for a single business transaction

solid wood

a product that, excepting some hardware components, is made from lumber cut into boards from the trunk of a tree; the casket shell has no components formed from wood by products

mohammed (muhammad)

a prophet of the islamic religion born 517 c.e.' considered by muslims to be gods messenger, but not worshiped or considered to be divine

liquidated damages

a provision in a contract fixing the amount of the damages to be paid in the event one party breaches the contract

coroner

a public officer whose chief duty is to investigate questionable deaths

justice of peace

a public officer whose duties may include among other tings; the investigation of death (see coroner, medical examiner)

engineered wood

a range of derivative wood products which are manufactured by binding together wood strands, particles, fibers or veneers with adhesives to form composite materials. sometimes reffered to as composite wood or manufactured wood products

niche

a recess or space in a columbarium used for the permanent placing of cremated remains

markdown

a reduction of selling price below the original selling price

cash discount

a reduction of the price given for payment of an account within the time limits established by the sales contract. 2/10, n/30-2% discount if paid 10 days from date of invoice/met amount must be paid within 30 days of date of invoice

rapport

a relation of harmony, conformity, accord, or affinity established in any human interaction

fiduciary

a relationship of trust and confidence, such as that which exists between partners in a partnership

personality

a relatively stable system of determining tendencies within an individual

cross

a religious emblem consisting of two plain bars that intersect at right angles to each other

cantor

a religious singer who assists the clergy; assists the rabbi in the jewish faith; assets the priest in the eastern orthodox faith

casket liner

a removable metal unit that is placed aside a wooden casket shell to provide protective qualities

casket

a rigid container which is designed for the encasement of human remains and lined with fabric (ftc) : a case or receptacle in which human remains are placed for protection, practical utility and a suitable memory picture; any box or container of one of more parts in which a dead human body is placed prior to interment, entombed, or cremated with the dead human remains

golden rule

a rule of ethical conduct found in some form in most major religions usually phrased, "do unto others as you would have them do unto you"

memorial gathering

a scheduled assembly of family and friends following a death

threaded fastener

a screw type fastener

scattering garden

a section in a cemetery set aside for the scattering of the ashes of cremated human remains

mortgage

a secured loan on a parcel of real estate

funeral ceremony

a service commemorating the deceased with the body present

Humanistic Service

a service devoid of religion.

Memorial Service

a service without the body present usually held days or weeks after the disposition.

ethics

a set of moral principles or values governing individuals or groups; conforming to accepted professional standards of conduct

grief syndrome (lindemann)

a set of symptoms associated with loss

bail handle

a single handle is which the lug, arm, and bar are combined in one unit

breach of contract

a situation in which one of the parties to a contract fails or otherwise refuses to perform the obligation established in that contract

flush marker

a small headstone which is set with its top even with the surrounding terrain

bevel top marker

a small headstone, set above ground, with a slightly slanting top

marker

a small headstone, usually of one piece, used to identify individual graves

hearth

a solid surface upon which the human remains and container are places for the cremation process.

invoice

a source document showing quantity, description, prices of items, total amount of purchase and the terms of payment

cash payments journal

a special journal used to record only cash payment transactions

hammertone finish

a sprayed finish that has the appearance of small indentations in the metal (as if struck by a ballpen hammer); the "indentations" are in the paint and appear as the paint dries; usually found on inexpensive caskets

death

a state of complete and irreversible cessation of metabolic processes leading ultimately to dissolution of the organs

anxiety

a state of tension, typically characterized by rapid heartbeat and shortness of breath; an emotion characterized by a vague fear or premonition that something undesirable is going to happen

threat

a statement or action which creates anxiety in an individuals life

statute of frauds

a statute originally enacted by the english parliament and now enacted in some form in all states, listing certain types of contracts which could be enforced only if in written form

fold (gimp)

a strip of metal, plastic, or cloth that is attached to the inside of the panel, covering the area at which point the roll (cove) is anchored

panic

a stronge emotion characterized by sudden and extreme fear

recieving vault

a structure so designed for the temporary storage of bodies that are not to be immediately interred

receiving vault

a structure so designed for the temporary storage of bodies which are not to be immediately interred

monument

a structure usually of stone or metal, erected to commemorate the life, deeds, or career of a deceased person; from the latin word meaning to remind

columbarium

a structure, room, or space in a mausoleum or other building containing niches or recesses used to hold cremated remains

tufted interior

a style of casket interior created by placing a padding material between a lining material and a backing material, with subsequent stitches taken, forming small raised puffs; carriage ________ and biscuit _________ are the two most common types used in caskets

shirred interior

a style of casket interior in which the material is drawn or gathered in parallel fashion in a multiple needle head sewing process

block

a subdivision of a cemetery containing several lots

lot

a subdivision of a cemetery that consists of several grave or interment spaces

deacon

a subordinate officer in a christen church

alloy

a substance composed of two or more metals

polished finish

a surface mase smooth and glossy usually by friction; brought to a highly developed finish, or refined state; burnished

pall

a symbolic cloth covering placed over the casket

anticipatory grief

a syndrome characterized by the presence of grief in anticpiation of death or loss; the actual death comes as a confirmation of knowledge of a life limiting condition

plastic

a synthetic or natural organic material shaped when soft and then hardened

common law

a system of jurisprudence based on judicial precedents rather that statutory laws

rabbi

a teacher or ordained leader in the jewish faith

anomic grief

a term to describe the experience of grief, especially in young bereaved parents, where mourning customs are unclear due to an innaporpriate death and the absence of prior bereavement experience; typical in a society that has atempted to minimize the impact of death through medical control of disease and social control of those who deal with the dying and the dead

book of dates

a term used in the buddhist faith to describe a calendar that is used to determine an accurate time for casketing the body

counseling (ohlsen)

a therapeutic expirecne for reasonably healthy persons.

crepe

a thin crinkled cloth of silk, rayon, cotton or wool

donee beneficiary

a third party beneficiary to whom no legal duty is owed and for whom performance is a gift

tailored interior

a tightly drawn form of casket interior style

priest

a title conferred by ordination

nominal damages

a token award to symbolize vindication of the wrong done to the plaintiff; generally the award is $1.00

footing - pencil footing

a total, written in small pencil figures under that last entry in a column of an account

combination case

a transfer container consisting of a particle board box with a cardboard tray and cover to satisfy air shipping regulations

air tray

a transfer container consisting of a wooden tray with a cardboard covering for the casket

broad cloth

a twilled, named, woolen or worsted fabric with a smooth lustrous face and dense texture; a fabric usually made of cotton, silk, or rayon woven in a plain or rib weave with a soft semi gloss finish

bench

a type of cemetery memorial consisting of a top piece supported by two standards; used to identify family burial plots or used in conjunction with a family monument

vertical tablet

a type of cemetery monument in which the die is taller than it is wide

horizontal tablet

a type of cemetery monument in which the die is wider than it is tall

consumer credit

a type of credit granted by retailers that is used by individuals or families for satisfaction of their own wants

satin finishh

a type of semi luster or semi gloss casket finish that is smooth with well defined fine lines or striations

median

a value in an ordered set of values which represents the midpoint, whereby there are an equal number of values above and below the midpoint value

implied warranties

a warranty imposed by law, arising automatically because the sale has been made

church truck

a wheeled collapsible support for the casket used in the funeral home, church, or home

holographic will

a will written entirely by the testator with his own hands

plush

a woven cloth with a nap exceeding 1/8th inch

commercial paper (negotiable instrument)

a writing drawn in a special form which can be transfered from person to person as a substitute for money or as an instrument of credit

draft

a written order signed by one person requiring the person to whom it is addressed to pay a particular sum of money to the bearer, either on demand or at a certain time

complaint (petition)

a written request initiating a civil suit

tort

a wrongful act committed by one person against another person or his property

acquired immune deficiency syndrome

a.i.d.s

empathy

ability to enter into and share the feelings of others

cultural universal

abstract patterns for living and dying which are identifiable by culture

positive regard

according to carl rogers, accepting the client or counselee as he or she is, without imposing judgements or stipulations

congruence

according to client centered counseling, the necessary quality of a counselor being in touch with reality and with others' preception of one's self

restitution

according to simps, a compelling need by which the individual attempts to restore inner psychological equilibrium, uniting past, present, and future in the cycle from loss and the fear of loss to acceptance

trust account

account established by one individual to be held for the benefit of another; creates a fiduciary responsibility (as a method of payment of funeral expenses). money paid to a funeral home for future services is placed in an account with the funeral home as trustee for the benefit of another

assets = liabilities + owners equity

accounting equation

nuisance in fact

act, occupation or structure that is not a nuisance per se, but may become a nuisance by circumstances of the location or manner in which it is operated

nuisance per se

act, occupation, or structure which is a nuisance at all times and under all circumstances. it may be prejudicial to public morals, dangerous to life, or injurious to public rights

goals

adjustment, motivational in nature, to be achived

3 inch increments

adult caskets normally increase in length by

counseling (webster)

advice, especially that given as a result of consultation

by hand rather than in the processor

after cremation of an infant, how should infant pulverization be accomplished?

federal trade commission (ftc)

agency of federal governed created in 1914 to promote free and fair competition by prevention of trade restraints, price fixing, false advertising, and other unfair methods of competiton

hermetically sealed

airtight; impervious to external influence; completely sealed by fusion or soldering

Removed immediately on leaving the work area

all PPE's (personal protective equipment) must be

iron

all ferrous metals used in casket construction contain

personal property

all property which is not REAL property

mutilation

altering of an object or a dead human body from its original condition

ogee (rim)

an "S" shaped molding that is a component part of the casket cap

INRI

an abbreviation for the latin term meaning "jesus of nazareth, king of jews"

euthanasia (right to die)

an act or practice of allowing the death of persons suffering from a life limiting condition

outrageous act

an act with complete disregard for proper conduct

crime (criminal act)

an action in violation of constitution, status, or ordinance, e.g.., treason, felony, misdemeanor

replevin

an action to recover possesion of personal property

resistance

an adaptive maneuver characterized by an inability or unwilling ness to act with the aim of asserting or sustaining individual control, autonomy, or self esteem

codicil

an addition or abatement of a last will and testament executed with the same formality as the will

mourning

an adjustment process that involves grief or sorrow over a period of time and helps in the reorganization of the life of an individual following a loss or death of someone loved

implied authority

an agents authority to do things not specifically authorized in order to carry out express authority

contract

an agreement between two or more competent persons which is enforceable by law

accord and satisfaction

an agreement made and executed in satisfaction of the rights one has from a previous contract

credit

an agreement that payment for a product or service will be made at some later date

acceptance

an agreement to an offer resulting in a contract

contract to sell

an agreement wherein a seller agrees to transfer title of goods to a buyer for a consideration (price) at a future time

unenforceable contract

an agreement which is not in the form required by law

Acolyte

an altar attendant

administrative agency

an appointed governmental body charged with implementing particular legislation

market value approach

an approach used in business valuation which determines value based upon previous sales of similar businesses

cemetery

an area of ground set aside and dedicated for the final disposition of dead human bodies

perpetual care

an arrangement made by the cemetery whereby funds are set aside, that income from which is used to maintain the cemetery plot indefinitely

corporation

an artificial being, invisible, intangible, and existing only in contemplation of law, an entity that has a distinct existence separate and apart from the existence of its individual members

chamber of commerece

an association of buisness people who attempt to protect and promote the commercial interest in a community

compensatory damages

an award paid to the injured party to cover the exact amount of their loss, but no more

punitive damages

an award paid to the plaintiff in order to punish the defendant, not to compensate the plaintiff

Altar

an elevated place or structure on which sacrifices are offered or at which religious rites are performed; on the christen faith, a table on which the eucharist or holy communion is offered

grief

an emotion or set of emotions due to a loss

special endorsement

an endorsement which designates the particular person to whom payment is to be made

qualified endorsement

an endorsement which limits the liability of the endorser

restrictive endorsement

an endorsement which prevents the use of the instrument for anything except the stated use

promisory estoppel

an equitable doctrine that prevents the promisor from revoking the promise when the promise justifiably acts in reliance upon the promise to his detriment

solvent estate

an estate in which the ASSETS EXCEED LIABILITIES

time weighted average/TWA

an evaluation of exposures that are time - weighted over an established period. it allows the exposure levels to be averaged generally over an 8 hour time period.

cremation casket

an eviormentally safe casket which is designed for encasing dead human remains for cremation

grave

an excavation in the earth as a place for interment

offer

an expression of willingness to enter a contractual agreement

crinkled finish

an exterior casket finish in which the metal is coated with a substance that wrinkles as it dires; usually used on less expensive caskets

monsignor

an honorary title conferred upon a priest

general partner

an individual actively and openly engaged in the business and held out to everyone as a partner

silent partner

an individual who takes no active part in the management of a business but has capital invested in the buisness

income (revenue)

an inflow of assts as a result of selling a product or providing a service

will

an instrument executed with required formality by a person making disposition of his/her property to take effect upon his/her death

power of attorney

an instrument granting someone authority to act as agent or attorney in fat for the grantor; an ordinary power is revocable and automatically terminates upon the death or incapacity of the principal

springing power of attorney

an instrument in writing authorizing one person to act as an agent for another effective only upon certain event occurring

general power of attorney

an instrument in writing authorizing one person to do anything for the principal. in other words, one party has full power ____ ________ over another party

counteroffer

an intended acceptance which changes or qualifies the offer, and is a rejection of the original offer

thanatophobia

an irrational, exaggerated fear of death

corner

an optional part of the hardware that is attached to the four corners of the body panel

eulogy

an oration praising an individual, usually after death

check

an order by a depositor on the bank to pay a sum of money to a payee

funeral rite

an organized, flexible, purposeful, group centered time limited response to death which reflects reverence, dignity, and respect

grave box

an outer enclosure consisting of a body and a one or two piece lid

transfer container

an outer enclosure utilized for the protection of casketed remains during transportation

vault

an outer enclosure which offers protection from the earth load as well as possessing sealing qualities

grave liner

an outer enclosure which offers protection from the earth load but without protection from the elements

Alternative container

an unfinished wood box or other non metal receptacle or enclosure, without ornamentation or a fixed interior lining, which is designed for the encasement of human remains and which is made of fiberboard, passed wood, composition materials (with or without an outside cover) or like materials

alternative container

an unfinished wood box or other non metal receptacle or enclosure, without ornamentation or a fixed interior lining, which is designed for the encasement of human remains and which is made of fiberboard, pressed wood, composition materials (with or without an outside covering) or like materials

suicdal gesture

an unsuccessful attempt made by a person to end his or her own life

mound burial

ancient viking custom; derived from latin word meaning "to remind" necessary for the spirit to maintain the position held on earth, all was cremated and the pyre then covered with earth

ritual

any act that is charged with symbolic content

common carrier

any carrier required by law to convey passengers or freight without refusal if the approved fare or charge is paid (airline, train, etc.)

outer burial container

any container which is designed for placement in the grave around the casket including, but not limited to, containers commonly known as burial vaults, grave boxes and grave liners

simple contract

any contract other than a formal contract whether written oral or implied

stressor

any event capable of producing physical or emotional stress

mitigation

any event, person, or object that lessens the degree of pain in grief

constitution

any fundamental or important law or edict

funeral rites

any funeral event performed in a solemn and prescribed manner

cash advance item

any item obtained from a third party and paid for by the funeral provider on the purchaser behalf. items may include: cemetery or crematory services; pallbearers; public transportation; flowers, death certificates, etc.

softwood

any light, easily cut wood, cone bearing or coniferous

ferrous metal

any metal formed from iron (steel or stainless steel)

non ferrous metal

any metal which is not formed from iron

direct disposition

any method of disposition of the human remains without formal viewing, visitation or ceremony with the body present

funeral provider

any person, partnership or corporation that sells or offers to sell funeral goods and funeral services to the public

combination unit

any product consisting of a unit or a series of units which are designed or intended to be used together as both a casket and as a permanent burial receptacle

counseling (jackson)

any time someone helps someone else with a problem

hardwood

any tough, heavy timber with a compact texture; any deciduous tree (any tree that loses its leaves annually)

propety

anyting that may be owned

projection

attribution of ones unacceptable thoughts, feelings, or behaviors to someone else

jean gannal

author of "history of embalming"

livery

automotive equipment made available for hire

closed end credit (installment credit)

balance of costly goods paid for in small monthly (fractional) payments over a period of time

brushed finish

bare metal is scratched with an abrasive material and then finished until a smooth high gloss is obtained

non declinable service fee

basic services is the only fee which the consumer cannot decline (unless state or local law requires otherwise). funeral provider should recover expenses for services, facilities, or unallocated overhead in this charge

rosary beads

beads and a crucifix used as an aid in the recitation of prayers

values

beliefs that are held in high esteem

interstate

between states

anger

blame directed toward another person

guilt

blame directed towards one's self based on real or unreal conditions

reprssion

blocking of throwing material from consciousness

wrought bronze

bronze metal rolled into sheets

rescission

canceling, annulling, avoiding

equity capital

capital that is invested in the business by the owner(s) is known as

state casket

casket in which the body panels are at a 90 degree angle to the bottom and the corners from 90 degree angles; also called a vertical side square

economically priced metal unit available.

caskets of 20 gauge steel represent the more

focusing

centering a clients thinking and feelings on the situation causing a problem and assisting the person in choosing the behavior or adjustment to solve the problem

temple ordinances

ceremonial instructions of the mormon church, given only within a temple to worthy members of the sect

apostille

certification/legalization of a document for international use (under terms of the 1961 Hauge Convention)

mausoleum crypt

chamber within a mausoleum or building structure, usually constructed of reinforced concrete, can be assembled above or below ground

primary chamber

chamber within a retort where primary ignition and burning of human remains occurs.

coping

characteristic ways of responding to stress

casket handling fees

charge, fee or surcharge applied to consumers who purchase their casket elsewhere from a source other than the price list/funeral provider (THESE FEES WERE ELEVATED BY THE AMENDED FUNERAL RULE AND CAN NO LONGER BE CHARGED TO THE CONSUMER)

arraignment

charging a person with a crime and asking for that pesons plea

12 inch - 5 ft 6 in

children casket size

option

choice of actions provided through counseling as a means of solving the counsel's dilemma

joseph henry clarke

clarke school of embalming in 1882 in cincinnati

2/10, N30

common buisnesss credit/sales term is

bridge (header, cap filler)

component part of cap/lid that is constructed into caskets that display a cut top; provides strength/rigidity of the transverse cut

body panels

compose the sides and ends of the casket shell

static load

comprised of the weight of the soil above the outer burial container as well as the force exerted by the earth against the other burial containers sides and bottom.

ratification

conforming an act that was executed without authority or an act which was voidable

orthodox

continue the ancient traditions and beliefs; synagogue; no removals are to be made from sundown Friday to sundown Saturday- unless death occurs in a public place and/or if the remains interfere with public health

irrevocable contract

contract for future funeral services which cannot be terminated or canceled prior to the death of the beneficiary

personal service contract

contract which involves such personal knowledge, skills or confidence that it can only be performed by the person with whom it is made; a contract whereby both parties should recognize that any breach will usually cause anguish

third party contracts

contracts which involve the funeral director/funeral home because the family being served has be contracted with someone else (a third party) for services or merchandise also available from the funeral home i.e. caskets, vaults, urns, pre need insurance, etc

wrought copper

copper metal rolled into sheets

informational counseling

counseling in which a counselor shares a body of special information with a counselee

at- need counseling

counseling with the family as they select the services and items of merchandise in completing arrangements for the funeral service of their choice when a death has occurred

directive counseling

counselor takes a live speaking role, asking questions, suggesting courses of action etc.

case law

court decisions that establish precedent principles

appellate court

court hearing cases appealed from lower cours

trial courts

courts that conduct the original trial and render their decsion

wood veneer

created by gluing a thin layer of wood of superior value or excellent grain to an inferior wood

auguste hoffman

credited with discovering formaldehyde

john hunter

credited with discovery of hunters canal

moral turpitude

crime involving a willful wrongdoing, usually a felony

effective date

date that the specific price list was put into use

fetal death

death of a product of conception prior to the complete explosion or extraction from its mother

current liabilities

debts of a business that a generally paid in one year

capital stock

declared value of outstanding stock

foreign corporation

designation that applies when a corporation operates in any state other than where it is chartered

illustrating

detailed examples of adjustments, choices, or alternatives available to the client or counselee from which a course of action may be selected

cultural diversity

different cultures bring in different traditions

william harvey

discovered circulation is 1628

immediate burial

disposition of human remains by burial, without formal veiwing, visitation or ceremony with the body present, except for a graveside service

direct cremation

disposition of human remains by cremation, without formal viewing, visitation or ceremony with the body present

royal doors

doors in the center of the iconostasis leading directly to the altar. only ordained clergy are to go through these doors; never cross on the soles in front of the royal doors.

1800 degrees

during cremation the body is exposed to temperatures as high as

fair debt collection practices act

eliminate abusive practives in the collection of debts

0.1%

emergency showers (drench shower) should Be located in the immediate work area where employees skin maybe splashed w/solution containing ________ or greater formaldehyde

cultural relativism

emotional attitude that all cultures are equal and pertinent

ethnocentrism

emotional attitude that one's race, nation, group or culture is superior to all others

W-4

employees witholding allowance certificate

rules and regulations

enactments by an administrative body governing the jurisdiction of that agency

intangible personal property

evidences of ownership of personal property such as stock of corporations, checks and copyrights

merchandise value ratio (mvr)

examines the relationship between the wholesale cost of the merchandise and the total cost to the consumer

usurious

exceeding the maximum rate of interest which may be charged on loans

chronic grief

excessive in duration and never comes to a satisfactory conclusion

tying arrangements

exist when a seller requires the purchase of unwanted items/services in order to obtain the desired item/service

durable power of attorney

exists when person executes a power of attorney which will become or remain effective in the event he or she should later become disabled

Assets + Expenses = Equity + Revenue + Liability

expanded accounting equation

paraphrasing

expressing a though or idea in an alternate and sometimes shortened form

84x29

exterior casket size (metal and wood)

2 inches

extra sizes of caskets increase for each extra width by

pricing policy

factors which influence prices

negligence

failure to exercise ordinary care; omission to do something which a reasonable, prudent person would do under ordinary circumstances or the doing of something which a reasonable and prudent person would not do; the lack of due care (exercised by a wrongdoer who has not acted as a reasonable person would)

extended/joint family

father and mother all children except married daughters plus their sons, wives and children except married daughters

dr. Thomas holmes

father of american embalming

anton von leeuwenholk

father of microbiology

joesph crandall

father of restorative art

marcello malpighi

father or histology

alarm

fear or anxiety caused by the sudden realization of danger

affect

feelings and their expression

emotions

feelings such as happiness, anger, or grief, created by brain patterns accompanied by bodily changes

nun, deacon, layperson

feet first

integrity

fidelity to moral principles

Denial Anger Bargaining Depression Acceptance

five stages of death and dying (elisabeth kubler - ross)

escheat

forfeiture of a decedents property to the state in the absence of heirs

gasket channel

found on cut of gasketed caskets; is an integral part of the foot panel. header on casketed caskets; the function is to hold the transverse gasket to seal the space between the head and foot caps

cremation association of north america (cana)

founded in 1913, an international organization of cemterians, cremationtsts, funeral directors, industry suppliers, and consultants. was originally formed to promote cremation as a modern, safe, and hygienic way of dealing with a dead human body

Mary Baker Eddy, 1879

founded the church in Boston, Massachusetts; wrote the principle text of The Church of Christ, Scientist, Science and Health with Key to the Scriptures; funeral never held in church.

honorary pallbearers (honorary casket bearers)

friends of the family or members of an organization or group who act as an escort or honor guard for the deceased. they do not carry the casket

congitive

from the latin word "to know" the study of the origins and consequences of thoughts, memories, beliefs, perceptions, explanations, and other mental processes.

inner pannels

functional or ornamental covering that usually covers the foot end of the casket in the full couch casket; may be located at both the head and foot end of the casket

cultural relativity

funeral directors who sense that all cultures and subcultures have valid sets of values are seeing in their clients

third party merchandise

funeral goods consumers purchase from a source other than the price list/funeral provider

contemporary funeral rite

funeral observances that reflect present day (modern) influences in lieu of (or in addition to or as part of) the traditional ceremonies

telephone price disclosure

funeral provider must give consumers who call accurate information from the price lists and answer questions about offerings and prices with readily available information

obsequies

funeral rites or burial ceremonies

memorial service

funeral rites with the body not present

gratuity (tip)

gift or small sum of money tendered for a service provided

attending (listening)

giving undivided attention by means of verbal and non verbal behavior.

business ethics

good and moral business transactions

counseling (rogers)

good communication within and between people; or, good (free) communication between people is always therapeutic

funeral goods

goods which are sold or offered for sale directly to the public for use in connection with funeral services

environmental protection agency (epa)

governmental agency with environmental protection regulatory and enforcement authority

lawncrypt

grave space where two or more persons may be buried in grave liners which have been stacked one on top of the other, with the first person who dies being buried in the deepest grave liner with subsequent burials on top

abnormal (complicated, unresolved) grief

grief extending over a long period of time without resolution

complicated (unresolved, chronic) grief

grief extending over a long period of time without resolve

warranties

guarantees made by a seller that an article, good, or service will conform to a certain standard or will operate in a certain manner

survivor guilt

guilt felt by family and friends after a death

birch, cherry, mahogany, maple, oak, poplar, walnut

hard angiosperms (hardwood)

honesty

having a sense of honor, upright and fair dealing

blank endorsement

having no words other than the signature of the endorser

constructive custody

having the authority to control disposition although another party has physical possesion

bishop, priest

head first

chevrah kadisha

hebrew phrase meaning "Holy Society" a group of men or women from the synagogue who care for the dead; they may be referred to by laymen as the "washers" in the past, took care of all funeral arrangements and preparation for jewish funerals

aron

hebrew word meaning container, a casket made entirely of wood, containing no metal parts

kriah

hebrew word meaning rending or tearing; a symbol of grief; a tear in the upper corner of the garment or a tear on a symbolic ribbon which is worn by surviovors

grief counseling

helping people facilitate uncomplicated grief to a healthy completion of the tasks of grieving within a reasonable time frame

extrinsic vs. intrinsic hygiene vs. motivators

herzberg's two factor theory

cortege

historical reference for funeral procession

wake

historically a watch kept over the deceased; an all night vigil

hospice

historically an inn for travelers, especially one kept by a religious order; also used to indicate a concept designed to treat patients with a life limiting condition

$3.00

how much is a Cremation permit/burial permit

$150.00

how much is a cremation certificate?

corpse cooler

ice chest - patent robert fredrick and C.A. Trump

3 hours

if a respirator is required in the workplace, the cartridge must be changed after at least ______ of use

direct lighting

illumination directly shining on an object

undue influence

improper influence that is asserted by one dominant person over another, without the threat or harm

rubrics

in liturgical churches, stated directions in a prayer book or liturgical manual regarding the order of service as approved by the denomination

paschal candle

in roman catholic faith, a candle placed near the cakset during the funeral mass that signifies the everlasting light of christ

service of encasketing

in the buddhist faith, a service performed as a part of casketing the body

reader

in the church of christ, scientist, one authorized to read the lessons and scripture

solea

in the eastern orthodox church, the open area (sometimes raised) before the altar

iconostasis

in the eastern orthodox church, the partition that extends across the front of the church seperating the sanctuary from the solea

trisagion

in the eastern orthodox faith three short services or blessings that are part of the funeral rite

icon

in the eastern orthodox faith, a holy picture; usually mosaic or painted on wood

jinazah

in the islamic faith, the funeral or funeral prayer

imam

in the islamic faith, the leader of the local congregation

elder

in the jehovah's witness faith, the person who typically conducts the service

menorah

in the jewish faith, a candelabrum with a central stem bearing seven candles; it is the oldest symbol in judaism

hesped

in the jewish faith, a eulogy or true evaluation of the deceased's life that is a part of the funeral service

mogen davin (star of david)

in the jewish faith, a hexagram formed by the formed by the combination of two triangles. may be called the jewish star. it symbolizes a new hope for the jewish people

yizkor

in the jewish faith, a memorial service recited four times a year

EL MALEI RACHAMIN

in the jewish faith, a memorial service; literally "God full of compassion" usually the last prayer of the funeral service; sometimes referred to as the malei

kaddish

in the jewish faith, a prayer recited for the deceased by the direct mourners (parents, siblings, spouse, and children) for the first time at the conclusion of interment service. it is subsequently recited by children for parents at every service for 11 months.

shivah

in the jewish faith, a seven day mourning period

shomer

in the jewish faith, a watcher; one who sits with the body until burial

tehillim

in the jewish faith, prayers said before the funeral by a group of friends and the shomer. these prayers come from the book of psalms

yahrzeit

in the jewish faith, the anniversary of the death

kevurah

in the jewish faith, the burial

taharah

in the jewish faith, the ceremony of washing the deceased before the burial; serves as a ritual purification or cleansing of the body and should be performed by the chevra kaddisha

levaya

in the jewish faith, the funeral procession

kever

in the jewish faith, the grave

yarmulke(kippah, yamaka)

in the jewish faith, the skull cap worn by the men at the temple services and funeral services

cardinal

in the roman catholic faith, a dignity conferred upon bishops making them princes of the church

diocese

in the roman catholic faith, a geographical grouping of parishes under the jurisdiction of a bishop

brother

in the roman catholic faith, a man who is a member of a religious order without being ordained or while preparing for ordination

scapular

in the roman catholic faith, a piece of cloth or a medal having religious significance usually worn around the neck

wake service (vigil service/rosary service)

in the roman catholic faith, a prayer or scripture service usually held at the funeral home the evening before the funeral mass

sacred heart

in the roman catholic faith, a religious picture of Jesus Christ showing his radiant heart

sacrement of the sick

in the roman catholic faith, a sacrament given to those seriously ill or in danger of death to prepare their souls for eternity

sister (nun)

in the roman catholic faith, a woman who is a member of a religious order, especially one bound by vows of poverty, chasity, and obedience

final commendation

in the roman catholic faith, the ending portion of the funeral mass

archbishop

in the roman catholic faith, the head of an archdiocese

Allah

in the the Islam faith, the name of God

step 3 affiliation needs

includes the need for love, affection, feelings of belonging and human contact (Maslow Hierarchy of Needs)

step 2 security needs

includes the need for safety order and freedom from fear or threat (Maslow Hierarchy of Needs)

step 4 esteem needs

includes the need for self respect self esteem, achievement and respect from others (Maslow Hierarchy of Needs)

step 5 self actualization needs

includes the need to grow , to feel fulfilled, to realize ones potential (Maslow Hierarchy of Needs)

james grey 1836

individual to receive the first american patent on a metallic coffin was

delayed grief (worden)

inhibited, suppressed, or postponed response to a loss; overactivity acquisition of symptoms of the deceased, isolation from friends and family and furious hostility toward a specific person

mattress cover

interior cloth or material which covers the mattress or bedding of th casket

78x23

interior dimensions of a metal casket

75x22

interior wood dimensions

psychotherapy (jackson)

intervention with people whose needs are so specific that usually they can only be met by specially trained physicians or psychologists, the practitioners in this field need special training because they often work with deeper levels of consciousness

crisis counseling

interventions for a highly emotional, temporary state in which individuals overcome by feelings of anxiety, grief, confusion, or pain are unable to act in a realistic normal manner. intentional response which helps an individual in a crisis situation

consumer value index (cvi)

is the percentage derived by dividing the wholesale cost of the merchandise by the retail price of the merchandise

statement of funeral goods and services selected

itemized written statement provided for retention to each person who arranges a funeral or other disposition. it must include the goods and services selected and prices paid for each, optimization of cash advance items and the total cost

cash advance

items may include: cemetery or crematory services, pall bearers, public transportation, clergy honoraria, flowers, musicians, obituary notices, death certificates, sometimes called an accommodation

necessaries (necessities)

items, required or proper and useful, for sustaining a human being at an approtriate living standard (ex, food, clothing, shelter)

grand knight

knights of Columbus (who to contact)

chancellor commander

knights of pythias (who to contact)

pre moral stage

kohlbergs stage of moral development in which the individual is characterized as not understanding the rules or feeling a sense of obligation to them is the

accounting

language of business employed to communicate financial information based upon analyzing, recording, classification, summarization, reporting and interpretation of financial data

section

largest subdivision of a cemetery

statutory law

law created by legislative bodies in contrast to law generated by judicial opinions (case law) and administrative bodies

criminal law

laws dealing with crimes and the punshment of wrongdoers

building code

laws ordinances and government regulations setting forth requirements for construction, maintance, operation, occupancy use or appearance of buildings

antitrust

laws which seek to promote competition among buisnesses

eucharistic minister

layperson sanctioned to administer holy communion and other assigned tasks

bishop

leader of multiple churches in a particular denomination; in the roman catholic faith, the head of a diocese; (in the LDS(mormon church, this person would be considered a leader of a single church)

dismissal

leading to an organized departure or inviting to leave

short term exposure limit/STEL

legal limits established by OSHA to which workers can be exposed continuously for a short period of time without damage or injury. exposure at the _________ should not be more than 15 minutes and not repeated more than four times per work day

civil law

legal proceedings concerned with the rights of public citizens

sherman antitrust act

legislation intended to promote competition among businesses by prohibiting restraint of trade

ADA

legislation that guarantees disabled people equal access to employment, as well as access to public places is known as

6/6

length of standard adult metal casket is (fraction)

6/3

length of standard adult wood casket is (fraction)

stress

life events and minor hassles that exert pressure or strain

inventory (in probate)

lisiting and valuation of a decedent's assets by personal representative of the estate

evaluative listening

listening in which the goal is to judge the quality or accuracy of the speakers remarks

empathetic listening

listening to help the speaker solve a problem

informational listening

listening to understand another person or idea

divine liturgy

liturgical celebration of the eucharist in the eastern orthodox chruches

commander

maccabes (who to contact)

laminates

made by uniting superimposed layers of different materials

social comparsion

making judgements about ourselves through comparison with others

egalitarian

male and female equal rights, duties and governing powers

master of the lodge

masons- free and accepted (who to contact)

body lining

material which drapes the inside perimeter of the body of the cakset

x - avoid responsibility y - seek and accept responsibility

mcgregor's x&y theory

sholoshim

meaning 30 in the jewish faith; the 30 day mourning period

formal speech

memorized or read word for word

mental anguish

mental suffering resulting from grief, severe disappointment, indignation, wounded pride, shame, public humiliation, despair, etc, usually accompanied by physical injury or by an outrageous intentional or grossly negligent act

price quotation

method by which prices are explained to the consumer (ex, itemized gpl required by ftc but package pricing allowed)

enculturation/socialization

method by which social values are internalized/learned

price determination

method used by management to establish the selling price for services and merchandise

military escort

military personnel assigned to accompany a body following an active duty death

basemolding

molding along the lowermost edge of the body panels

cast broze

molten bronze poured into a mold and allowed to cool

situational ethics

moral principles that vary with circumstances

6 inches

most infant caskets increases in length increments of

goods

movable tangible personal property

prejudice

negative attitude towards others based on their gender, religion, race or membership in a particular group

limited liability corporation (llc)

newest form of business ownership recognized in the U.S; combines features of both the corporation and partnership

non theism

not believing in a god or gods

triggering event

occurence of situation that requires certain action i.e. the giving out of the gpl is face to face meeting

masked grief (worden)

occurs when persons experience symptoms and behaviors which cause them difficulty, but do not see or recognize the fact that these are related to the loss

unbundle

offering items of funeral goods and services as separate items and not conditioned on the purchase of another item or service. the itemization of offering of funeral goods and funeral services

answer

official document detailing a defendants defense

single parent family

one adult male or female and their children

special agent

one authorized by the principal to execute specific acts

pastor

one having spiritual care over a number of people

holder

one in possession of commercial paper

implied contract

one in which terms of the contract are implied by acts or conduct of the parties

non guaranteed contract

one in which the funeral home only agrees that the amount prepaid plus any accruals will be credited to the balance due. however, the price of the funeral will be whatever the current price is for the services and merchandise at the time the death occurs

blended family

one male and one female and the children from previous marriage and children from present marriage

nuclear family

one man and one woman and children if any

forwarding remains

one of the categories required to be itemized on the GPL. this involves service of the funeral provider in the locale where death occurs and preparation for transfer to another funeral provider as selected by the family (consumer). funeral rule requires package pricing of this service with a description of the components included

reciving remains

one of the categories required to be itemized on the gpl (if the funeral provider offers the service). this involves services of the funeral provider after initial services have been provided by another firm at the locale of death. funeral rule requires package pricing of this service with a description of the components included

alien corporation

one that is incorporated in a foreign country

dynamic load

one that varies in its intensity and is usually temporal in nature such as the weight of a dump truck that might drive over the grave or the force exerted by a backhoe parked above an existing grave while it excavates another grave near by

cosignee

one to whom goods are shipped by common carrier

guaranteed contract

one where the funeral home guarantees that the services and merchandise will be provided at the time of need for an amount not exceeding the original amount of the contract plus any accruals, regardless of the cost of providing the services and merchandise at the time of the funeral

pallbearer

one who actively bears or carries the casket during the funeral service and at the commital service

casket bearer (pallbearer)

one who actively bears or carries the casket during the funeral service and at the committal serivce

crucifier/cross bearer

one who carries the crucifix/cross during an ecclesiastical procession

officant

one who conducts a religous service or ceremony

independent contractor

one who contracts to perform certain tasks for a set fee, but who is independent of the control of the contracting party as a means by which the contract is executed, except for specifications established in the contract

trustee

one who holds a position of trust to beneficiary; in funeral arrangements, the person who has the right to control the funeral on behalf of all survivors

heir

one who inherits or is entitled to receive property by law

legatee

one who inherits personal property under a will

devisee

one who inherits real estate under a will

general agent

one who is authorized to execute the principals buisness of a particular kind, or all the principals business at a particular place, if not all one kind

sexton

one who is in charge of the cemetery; the caretaker of a church

survivor(s)

one who outlives another person or lives through an event

householder

one who owns or controls real estate where a death occurs

informant

one who supplies the vital statistical information concerning the deceased

promoter

one who takes initial steps to form corporation

kin

one's relatives; referring to blood relationship

domestic corporation

operates in the state that granted the charter

nuncupatative will

oral will dictated by testator during last illness before appropriate witness to dispose of personal property and afterwards reduced to writing

catacombs

originated in ancient rome as excavated cemeteries cut out of soft rock for the tombs of wealth christens; later became a place for religious rites to avoid presecution

86 inches long by 30 inches wide (86x30)

outer burial vault (size)

burial vault

outer enclosure for caskets placed in the grave; originally intended to prevent grave robbery

the federal trade commision act

oversees regulating prices that causes businesses to fail, prohibits deceptive acts or practices.

composition board (particle board, pressed board, fiber board, hardboard)

particles of wood bonded together with waterproof flue; the different types are distingushed by the size and shape of the particles of wood used

secret partner

partner active in a business unknown to the public

dormant or sleeping partener

partner unkown to public with no part in management

limited partner

partner whose liability for the firms debts is limited to the amount of his/her investment

samual rogers

patented trocar

.75 ppm

permissable exposure limit/pel

third party beneficiary

person not party to a contract, but whom parties intended to benefit

nominal partner

person who pretends to be a partner or permits others to represent him or her as a partner

endorser

person who writes his or her name on back of instrument

exaggerated grief (worden)

persons are usually conscious of the relationship of the reaction to the death, but the reaction to the current experience is excessive and disabling

ecclesiastic

pertaining to the church or clergy

actual custody of the body

physical possession of a dead human body

consecutive method

placing caskets for selection in their order of increasing or decreasing value

extemporaneous speech

planned in advance delivered as direct conversation

authority

power to act for someone else

rosary prayers

prayer recited in order at a rosary or vigil service

searching

preoccupied and intense thoughts about the deceased

masselin

pressed paper in sheet form; used in casket construction as a backing (upholstery) material

discovery

pretrial steps taken to learn the details of the case

alternative price lists

price lists which may be prepared for use in certain limited situations such as children/infants, for government agencies to provide for indigent persons, for agreements with religious groups, burial or memorial societies for members of their group

Bishop of the Ward/Speaker of the Ward

priesthood leader of the Church of Jesus Christ of Latter Day Saints.

gpl

printed list of goods and services offered for sale by funeral provider with retail prices. this is considered the keystone of the funeral rule

general price list (gpl)

printed or typewritten list of goods and services offered for sale by a funeral provider with retail prices. GPL is considered the keystone of the funeral rule

outer burial container price list (obc pl)

printed or typewritten list of outer burial containers normally offered for sale by the funeral provider which do not require special ordering. this must include retail price and enough descriptive information to enable consumers to identify the merchandise

casket price list (cpl)

printed or typewritten list of the casket and alternative containers normally offered for sale by the funeral provider which does not require special ordering. this must include retail price and enough descriptive information to enable consumers to identify merchandise

distribution

providing documents (gpl) for retention and review (cpl, obcpl)

restrictive covenant

provision in a deed limiting the use of property and prohibiting certain uses

exposure, occupational

reasonably anticipated skin, eye, mucous membrane, or parenteral contact with blood or other potentially infectious materials that may result from the performance of an employees duties

ossuary

receptacle for communal placement of cremated remains

beneficary

recipient of the proceeds of a life insurance policy; one who inherits property as specified in a will

uniform commercial code

recognized as the most important statute in business law; includes provisions which regulate certain sales of goods

book keeping

recording of financial information in a prescribed manner

sublimation

redirection of emotion to culturally or socially useful purposes

displacement

redirection of emotion to other targets

indirect lighting

reflected illumination of an object

rejection

refusal to accept

situational counseling

related to specific situations in life that may create crises and produce human pain and suffering. this type of counseling adds another dimension to the giving of information, in that it details with significant feelings that are produced by life crisies

brotherhood

relating to a social orginaztion

fraternal

relating to a social orginization

degree of kindred

relationship of decedent of his relatives, each generation is one degree, counting to a common ancestor

Traditional service

religious ceremony conducted in the church or funeral home which generally adheres to the church's rules and rituals.

Non-traditional service

religious orientated but follows a more modern interpretation, including favorite music, poems, and readings

fixed expense

rent is an example of a

liability

responsibility of wrongful acts

vestments

ritual garments worn by the clergy

professionalism

service to community and welfare of the profession

non declinable fee

services not to be included in prices of other categories that are furnished by a funeral provider in arranging any funeral, such as conducting the arrangements conference, planning the funeral, obtaining necessary permits, and placing obituary notices

philosophy

set of values, ideas and opinions of an individual or group

sympathy

sincere feelings for the person who is trying to adjust to a serious loss

interpersonal attraction

social attraction to another person

pine, cedar

soft gymnosperms (soft wood)

elegy

song or poem expressing sorrow or lamentation for the dead

census of buisness

source of market data that explains where certain businesses are located

grief therapy (worden)

specialized techniques which are used to help people with complicated grief reactions

verbal communication

spoken oral communication

impromptu speech

spur of moment speech

misrepresentation

stating an untrue fact

galvanized

steel that has been coated with zinc for increased resistance to rust

preferred stock

stock giving special advantage as to payment of dividends, upon liquidation or both

treasury stock

stock reacquired by a corporation

common stock

stock that entitles owner vote

per value stock

stock with an assigned face value

fear

strong emotion marked by such reactions as alarm, dread, and disquiet

thanatology

study of death

impact loads

sudden and powerful load it dumped onto the grave eg dirt being put on the grave

200 cubic inches

suggested volume of containers used for cremated bodies is

financial statements

summary report

rationlization

supplying a logical, socially acceptable reason rather than the real reason for an action

guidnance

support or support system provided to the counselee who is seeking an alternative adjustment to problems

1400-1800 C

temperature at which cremation is done

discharge

termination of a contract by performance, agreement, impossibility, acceptance of breach, or operation of law

mortuary law, mortuary jurisprudence, funeral service law

that branch of law that relates to matters concerned with the disposal of the dead

price

that consideration stipulated by contract, generally expressed in money or money's worth

bar

that part of the casket handle, attached to the lug or arm, which is grasped by the casketbearer

hinge cover (hinge skirt)

that portion of the casket interior covering the hinges that attach the casket cap to the casket body; usually extends from the roll and becomes a part of the body lining

body

that portion of the casket shell containing the top body molding, body panel, base molding, and casket bottom

commital service

that portion of the funeral that is conducted at the place of disposition of dead human bodies

non verbal communication

that which is expressed by posture, facial expression, actions or physical behavior; that which is communicated by any means except verbally

consideration

that which the promisor demands and receives as the price for a promise

hazard communication standard

the MSDS listing falls under which standard

warmth and caring (wolfelt)

the ability to be considerate and friendly as demonstrated by both verbal and non verbal behaviors

respect (wolfelt)

the ability to communicate the belief that everyone possess the capacity and right to choose alternatives and make decisions

empathy (wolfelt)

the ability to enter into and share the feelings of others

genuineness (wolfelt)

the ability to present oneself sincerely

clinical death/ legal death

the absence of all vital signs

quasi-property theory

the accepted theory of the legal status of a dead human body. rights associated with the body are as if it were property for the purpose of disposition only

certificate of deposit

the acknowledgment by a bank of a receipt of mony with an agreement of repayment

inurnment

the act of placing cremains in an urn; act of placing cremated remains in a niche or grave

interment

the act of placing the dead human body in the ground

negotiation

the act of transferring ownership of a negotiable instrument to another party

bereavement

the act or event of seperation or loss that results in the expirence of grief

probate

the act or process of proving a will

express warranty

the actual and definite statement of a seller, either verbally or in writing, guaranteeing a standard or level of performance

overlay (overthrow, throw)

the aesthetic covering from the foot cap or inner foot panel of the casket

quantity discount

the amount by which the bill or invoice will be reduced when a minimum quantity of merchandise has been ordered

revocation

the annulment or cancellation of an instrument, act or promise by one doing or making it

kingdom hall

the appropriate term for the worship facility for the jehovah's witness.

advertising

the art of making the public aware of the services or commodities that the business has for sale

better business bureau

the association of business firms that promotes ethical conduct by all business firms in a community is known as the

shame

the assumption of blame directed towards one's self by others

express authority

the authority of an agent, stated in the document or agreement creating the agency

transfer vehicle

the automobile generally used for transporting the uncasketed dead human body from the place of death to the mortuary

corpse (dead human body)

the body of a dead human being, deprived of life, but not yet entirely disintegrated

administrative law

the body of law created by federal and state administrative agencies to implement their powers and duties in the form of rules regulations orders and decisions (osha, ftc, state board rules)

general ledger

the book of accounts

nirvhana

the buddhist idea of heavenly peace or pure land

pagoda

the buddhist place of worship

retort

the burning chamber in a crematory

retort

the burning chamber in a crematory.

novation

the change of one of the parties to a contract at the mutual agreement of the original parties

citizenship

the character of an individual viewd as a member of society; behavior in terms of duties, obligations and functions of a citizen

vital statistics

the collection, tabulation, and interpretation of data concerning birth, marriages divorce, sickness, and death

live brith

the complete explosion or extraction from its mother of a product of conception which , after such separation, breathes or shows any other evidence of life

shell

the component parts of the casket comprised of the cap (lid) and body of the casket

final disposition

the conclusive performance of services with respect to the dead human body

testate

the condition of leaving a will at death

insolvent estate

the condition of the estate of a deceased person which is unable to pay the debts of the decent and/or the estate

eucharist

the consecrated elements of holy communion

bill of lading

the contract existing between the cosigner (shipper) and the carrier

service contracts

the contracting of service rather than goods

circulating capital

the current asset items, consisting of cash, inventories, and accounts recievables is known as

tip

the decorative or ornamental part of the casket handle that covers the exposed ends of the bar

denial

the defense mechanism by which a person is unable or refuses to see things as they are because such facts are threatening to the self

circulating capital (working capital)

the difference between current assets and current liabilities

markup

the difference between merchandise cost and selling price

account balance

the difference between the total debits and total credits

consumerism

the emphasis placed on providing to customers products and services that are safe, reliable and honestly advertised; also a social movement that seeks to strengthen the rights of consumers relative to sellers

narthex (lobby, vestibule, foyer)

the entry way into the funeral home or church

disaffirmance

the erudition of, or election to avoid, a voidable contract

inheritance

the estate which passes from the decedent to his/her heirs

plated finish

the finish created when base metal is coated by another metal via an electrolytic process; often found on casket hardware; in casket construction is identified by the term "deposit" as in "copper deposit"

gatha

the first two and last two verses of a buddhist hymn sung at the funeral service

cap panel

the focal part of the interior which fills the inside of the crown, sometimes bordered by the roll (cove); may be referred to as the panel

Joseph Smith

the founder of the Church of Jesus Christ of Latter Day Saints; wrote the Book of Mormon.

depression

the fourth stage of dying according to kubler ross is

personal ethics

the generally accepted principles of right and wrong governing the conduct of individuals

identified goods

the goods specified by the buyer and seller

hardware

the handles, ornamental fixtures and their fittings that are attached to the casket shell

pope

the head of the roman catholic church and the bishop of rome

body ledge flange (top body molding flange)

the horizontal portion of the top body molding (body ledge) where the gasket is placed on gasketed caskets

incandescent lighting

the illumination resulting from the glowing of a heated filament

counselor

the individual providing assistance and guidance

counselee

the individual seeking assistance or guidance

plaintiff

the individual who initiates a civil action

adaptation

the individuals ability to adjust to the psychological and emotional changes brought on by a stressful event such as the death of a significant other

eminent domain

the inherent power of a government to take private property for public use. in the U.S just compensation to the property owners is required

police power

the inherent power of every government to make reasonable laws to protect the saftey, health, morals, and general welfare of its citizens

fraud

the intenitonal or reckless false statement of a material fact upon which the injured party relied which induced the injured party to enter into a contract to his or her detriment

acute grief

the intense physical and emotional expression of grief occurring as the awareness increases of a loss of someone or something signifigant

gross negligent

the intentional failure to perform a manifest duty in reckless disregard of the consequences as affecting the life or property of another

aggression

the intentional infliction of physical or psychological harm on another

shabbat

the jewish sabbath; christi begins at sundown friday and ends at sundown saturday

homicide

the killing of one human being by another

apron

the lining attached to the undersurface of the foot panel of the casket and/or a component part of the throw (overlay) which extends downward into the body of the casket

mass

the liturgical celebration of the eucharist in the roman catholic faith

mosque (masjid)

the local church building contains no icons, statues, symbols, pews, chairs, or musical instruments

base

the lower or supporting part of a monument. in some monuments, there may be more than one (first, second, third)

arrangements conference

the meeting between the funeral director and the client family during which the funeral arrangements are discussed

1/20

the metal used in the shell of a 20 gauge steel casket would be (fraction)

enculturation

the method by which the social values are internalized (learned)

per stripes

the method of dividing an estate where a class or group takes the share which the deceased would have been entitled to, and not as so many individuals, i.e., by right of representation

per capita

the method of dividing up an estate by which an EQUAL share is given to each of a number of persons, all of whom stand in equal degree to the decedent

itemization

the method of price quotation by which each unit of service and/or merchandise is priced seperately

indirect selection room procedure

the method of selling merchandise whereby the funeral director does not stay in the selection room during the selection process

direct selection room procedure

the method of selling merchandise whereby the funeral director remains in the selection room throughout the selection process

cast hardware

the most expensive hardware production method in which molten metal is poured into a mold, allowed to cool, and is then removed from the mold

recession/recessional

the movement in an orderly fashion at the end of the service

procession/processional

the movement in an orderly fashion, at the begining of a service

transfer of remains (removal, first call)

the moving of the dead human body from the place of death to the funeral home or other designated place

muslim (masjid)

the name given to a member of the islamic faith

bonze

the name of the buddhist priest

funeral liturgy (funeral mass)

the name of the funeral service in the roman catholic church

contractual capability

the necessity that the parties desiring to enter into contracts meet all requirements

12-20 per hour

the number of air changes for a single table room ranges from

sales frequency

the number of times sales in a given price fracker occur over a fixed period of time

inventory turnover

the number of times the average inventory has been sold or used up during a period

celebrant

the officiant who celebrates the mass in the roman catholic church

emotional expression

the outward expression or display of mood or feeling states

emotion

the outward expression or display of mood or feelings

arm

the part of the casket handle that attaches the bar to the lug

ear (lug)

the part of the casket handle that is attached to the casket body

sanctuary

the part of the church about the altar, inside the chancel; this term may also be used to describe the area of the church where people sit for the services)

bailor

the part who gives up possession, but not title, of property in a bailment

assignor

the party making the assignment

payee

the party to whom any negotiable instrument is made payable

assignee

the party to whom the assignment is made

bailee

the party who acquires possession but not the title of personal property in a bailment

employer

the party who hires employees to do certain work

offeror

the party who initiates, or makes an offer

defendant

the person against whom legal action is brought

employee

the person hired to perform work and who is obligated both as to the work to be done and as to the manner in which it is tone done

offeree

the person to whom an offer is made

creditor beneficiary

the person to whom the promise of a contract owes an obligation or duty which will be discharged to the extent that the promisor performs the promise

maker

the person who executes a promisory note

drawer

the person who executes any draft

drawee

the person, company, or financial institution ordered to pay a draft

entombment

the placing of remains in a crypt in a mausoleum

break even anaylsys

the point at which total sales revenue equals total operating costs; determined by formula or chart

extendover (large body)

the portion of the casket interior which extends over the top body molding (body ledge) for aesthetic value

bed

the portion of the casket upon which the deceased human remains are placed

chancel

the portion of the church surrounding the altar, usually enclosing the clergy; area behind the altar or communion rail

small business administration

the principal government agency concerned with the financing, operation, and management of small business is the; provides loans and other assistance

accounting cycle

the process involved in journalizing, posting to the ledger, taking a trial balance, preparing statements, making, adjusting and closing entires, and preparing a post-closing trial balance which is repeated

marketing

the process of planning and executing the development, pricing, promotion, and distribution of an orginizations goods/services

pulverizing

the process of reducing the size of cremated remains after or as a secondary step of cremation.

motivation

the process that initiates, directs, and sustains behavior satisfying physiological or psychological needs

estate

the property of a deceased person, both real and or personel

probate estate

the property of a decedent that is subject to administration by the executor or administrator of an estate

merchandising

the purchasing, pricing, display, and sale of merchandise

economic order quantity (eoq)

the quantity to be purchased which minimizes total costs

shock

the reaction of the body to an event; often expirecned emotionally as a sudden, violent, and upsetting distubance

cremation

the reduction of a dead human body to inorganic bone fragments by intense heat in a specifically designed retort

reciprocity

the relationship existing between two states whereby each extends privileges of licenser to licensees of the other state

islam

the religion of muslims that began at the time of mohammed; muslims believe that islam stands for purity, peace, submission of god's (allah) will, and obedience to his laws

disinterment (exhumation)

the removal of a human corpse previously buried in the earth

rebate

the return of a portion of a payment

funeral service

the rites held at the time of disposition of human remains with the body present

culture

the rules, ideas, beliefs shared by members of society, of and for living and dying, which are learned directly or indirectly

nave

the seating or auditorium section of a church

anger (kubler ross second stage)

the second stage of death and dying according to kubler ross is

afterburner

the secondary burner of a retort which facilitate additional combustion of the unburned combustible material that left the primary chamber.

2 ppm

the short term exposure limit (STEL) the legal limit is

endorsement

the signature or statement of purpose by the owner on the back of a negotiable instrument which indicates the future control of the instrument

casket stand (casket standard)

the stand or support upon which a casket rests in the selection room

frustration

the state of being prevented from attaining a purpose; thwarted; the blocking of satisfaction by some kind of obsticle

alienation

the state of estrangement an individual feels in social settings that are viewed as foreign, unpredictable or unacceptable

intestate

the state or condition of dying without having made a will

demographics

the statistical study of human populations with respect to their size, density, distribution, composition, and income

funeral service psychology

the study of human behavior as related to funeral service

psychology

the study/science of human behavior

intestate succession

the succession of an heir at law to the property and estate of his ancestor when the latter has died without a will

sudden infant death syndrome (sids, crib death)

the sudden and unexpected death of an apparently healthy infant which remains unexplained after complete autopsy and review of the circumstances around death

average (mean)

the sum of a group of numbers divided by the number of units

attachment theory (bowlby)

the tendency in human beings to make strong affectional bonds with others coming from the need for security and saftey

funeral arrangements

the term applied to the completing of the service and financial details of the funeral at the time of need

bargaining

the third of kubler ross stages of dying is identified as

cap (lid)

the top most part of the casket shell, including the ogee, crown, pie, and header

bailment

the transfer of possession but not the title of personal property by one party to another, under agreement

sale

the transfer of title to goods from the seller to the buyer for a consideration called the price

posting

the transferal of data from the journal to the ledger

header flange

the turned under edge or horizontal portion of the header

ogee flange (rim flange)

the turned under edge or horizontal portion of the rim which comes into contact with the gasket or body ledge flange (top body molding flange)

range

the upper and lower limits of a series of numbers

crown (shell)

the uppermost part of the cap, extending from rim to rim; everything above the rim

mode

the value that occurs most frequently in a group of numbers

partnership

the voluntary association of two or more people who have combined they resources to carry on as co owners of a lawful enterprise for their joint profit

economic base

the wealth produced in or near a community that provides employment and income to the local population

fishtail (pie)

the wedge shaped portion of the cap (lid) at each end of the crown

2 in

the width of oversized caskets are indicated by X's, each X indicates an increase in width of

guage

thickness of a ferrous metal casket is measured in

ounces per square foot

thickness of a non ferrous metal casket is measured in

plywood

thin sheets of wood glued together so that the grains are at right angles to one another; an odd number of sheets will be used so that the grain on the front and back will always run the same direction

endowment life insurance

this allows the insured, rather than the beneficiary, to collect the face value of the policy upon maturity or to collect that value in annual payments.

material after data sheets (msds)

this must accompany a hazardous product; a requirement of the department of labor and osha under the hazard communication standard

aftercare (post funeral counseling)

those appropriate and helpful acts of counseling that come after the funeral

tangible assets

those assets that can be appraised by value or seen or touched

intangible assets

those assets that cannot be touched or grasped - patents, copyrights, goodwill

executed contracts

those contracts in which the parties have fulfilled the terms. the carrying out or completion of some task

executory contracts

those contracts in which the terms have not been completely executed or fulfilled

formal contract

those contracts that must be in special form or produced in a certain way, such as under seal

volunteer driver

those drivers not under the direct control of the funeral director

agent

those drivers under the directions and control of a funeral director who is liable for their actions

pre planned funeral arrangements

those funeral arrangements made in advance of need that do not include provisions for funding or prepayment

pre funded funeral arrangements

those funeral arrangements made in advance of need that include provisions for funding or prepayment

inventory (merchandise)

those goods or stock of goods which are held for resale at a profit

future goods

those goods which are not in existence at the time a contract is agreed to

existing goods

those goods which are, at the time of the contract, in existence and owned by the seller

shareholders (stockholders)

those having title to one or more shares of stock in a corporation; combined they represent ownership of the corporation

law

those rules of civil conduct commanding what is right and prohibiting what is wrong

buiness law

those rules of conduct prescribed by a government and its agencies regulating buisness transactions

private carriers

those who transport only in particular instances and only for those they choose to contract with (funeral home vehicles and livery)

private carrier

those who transport only in particular instances and only for those they chose to contract with (funeral home vehicles and livery)

sucidal ideation

thoughts of ending ones life

demonstration group (educational group)

three or four caskets utilized to educate the selecting party regarding the elements of casket construction

2 years from date of cremation or permeant burial

time limit for filing for the va application for burial benefits is

2 years from date of death

time limit for filing the social security lump sum death benefit payment is

visitation (calling hours, visiting hours)

time set aside for friends and relatives to pay respects to the deceased prior to the funeral service

escort

to accompany, as a leader of the procession or guardian of the group; military personnel assigned to accompany a body following an active duty death

facilitate

to assist understanding of the circumstances of situations an individual is experiencing, and to assist that person in the selection of an alternative adjustment if necessary

inter

to bury in the ground

consignment

to give to an agent to be cared for or sold

confidentiality

to hold certian information in trust and not disclose without proper authorization or authority

embossed

to ornament with raised work; to raise relief from the surface; material having designs raised above the surface

arrest

to take into police custody

brain death

total and irreversible cessation of brain function as indicated by a flat eeg reading

maker-gyo

traditionally, in the buddhist faith, a bedside prayer which may now be performed by the bonze just before funeral arrangements are made

richard harlen

translated gannals book

discrimination

treating members of various social groups differently in circumstances where their rights or treatment should be identical

dyad

two units regarded as a pair, for ex. husband and wife

differenial loads

typically short duration can be quite heavy as in case when soil from a grave under excavation is placed on top of an existing grave

ego defense mechanism

unconscious irrational means used by the ego to defend against anxiety

fractional display

use of portions of caskets (1/2. 1/4, 1/8) in the selection room v. full sized caskets

inside dimentions

vaults are measured by

parasites (Great Panachida)

vigil service associated with eastern orthodox funerals

W-2

wage and tax statement, a report furnished by the employer for each employee indicates gross earnings and deductions for income and FICA taxes

holy water

water blessed by a priest

grave straps

webbing or similar material used for lowering the casket into the grave

equal pay act of 1963

what federal law affected employment concerns prohibiting wage discrimination based on the sex of the worker

cremation authorization form

what form do you get from the crematory

cremation permit, cremation authorization and burial permit

what forms do you bring to the crematory

death certificate cremation permit cremation certificate

what is needed for the town hall (paperwork)

allows for cremation and the removal of pace makers, jewelry, etc

what is the cremation authorization form

foot of the casket

when used the Mogen david is placed at

civil rights act

which act outlaws discrimination in employment based on race, color religion sex, pregnancy or natural origin

edwin chadwick 1842

who created sanitation rules and Death certificates

medical examiner $150 green form

who signs the cremation certificate

joseph smith 1830

who wrote the book of mormon

auguste renounard

who wrote the undertakers manual

transepts

wings of the main part of the church which may serve as small chapels for baptism, weddings, and even small funeral services

intrastate

within a state

excelsior (wood wool)

wood that has been shredded into spaghetti like strings

invest emotional energy in an other relationship

worden's task of mourning step four

adjust to environment

worden's task of mourning step three

1. accept reality of loss 2. experience pain of grief and express emotions associated 3. adjust to environment 4. invest emotional energy in an other relationship

worden's tasks of mourning (4)

accept reality of loss

worden's tasks of mourning step one

experience pain of grief and express emotions associated

worden's tasks of mourning step two

1 year

you must keep price lists for at least ________ from the date you last distributed them to consumers.