NCOA Test 3, Questions

Once SrA Knight arrived in Country "X", she noticed that many of the services she had back home were already up and running. The dining facility was operational, her tent was ready, and they even had a base transportation schedule available for those that worked on the other said of the forward operating base (FOB). She thought to herself, "Wow, I thought this was going to be a tough deployment, but now that I know I have some of the same things I had back home, performing my job won't be so bad." This scenario BEST illustrates the Air Force Key Capability of _________ and its impact on mission effectiveness. a. Agile Combat Support b. Rapid Global Mobility c. Global Presence

Agile Combat Support

Since Country "X's" government has been overthrown, the President and advisors must decide on which force to send in to establish order. This will require the selected force to occupy territories in Country "X" and provide for the initial establishment of a military government until the elected government can regain control. This scenario BEST illustrates functions suited for the _______________. a. Marine Corps b. Navy c. Army

Army

Interpersonal Communication - While speaking with his customer service team, TSgt Davidson says, "When you are having a dispute with a customer, be sure of yourself, poised, and courteous. Then you can get your point across in a nonthreatening manner and still respect the thoughts and interests of others." TSgt Davidson's comments BEST identify ____________. a. Assertiveness b. Aggressiveness c. Managerial roles

Assertiveness

Interpersonal Communication - TSgt Linton has been showing up late, doing poor work, and failing to fulfill his supervisory responsibilities. His supervisor, MSgt Wingate schedules a meeting with Linton for the next day. When Linton reports, Wingate welcomes him and says, "I have noticed that your work performance has dropped off and that you have been late for work several times. What is going on?" Noticing Linton looks uncomfortable, Wingate encourages him, and after a few minutes, Linton replies, "I rarely have enough money to make ends meet so I took a part time job. Now I work 16 hours a day and don't have time for anything else." Wingate asks, "Have you considered asking for help?" Linton replies, "No! I don't want anyone to know." Wingate says, "I understand how you feel, but since your situation is interfering with your work here we need to get you some help." Linton agrees. MSgt Wingate's effective/ineffective use of ___________ will MOST LIKELY have a ___________ impact on TSgt Linton. a. Preventive feedback; positive b. Preventive feedback ; negative c. Basic interpersonal skills; positive d. Basic interpersonal skills; negative

Basic interpersonal skills; negative

Culture of Engagement - TSgt Sands is the supervisor of a team that took part in a humanitarian expeditionary operation. The Protocol office scheduled Sands and his team to do an interview with the local media. During the interview, the reporter assertively asked, "Why did the U.S. enter the Pakistan border without their government's approval?" Sands responds, "I don't have any information about that, but I can tell you our humanitarian operation was a success." This scenario BEST illustrates ______________ and its impact on mission effectiveness. a. Flagging b. Bridging c. Hooking

Bridging

Cross Cultural Awareness - TSgt Ford briefs his Security Forces team, "Remember their culture is different than ours, so as we go door-to-door, we may encounter lots of extended family members in one small space. Stay vigilant and remain respectful for we are guests in their home and we need to earn their trust." One of Ford's team members, SSgt Graves comments "How can they live like that? I couldn't wait to leave home at 18 and have my own life. I can't imagine living with my parents my whole life." Because TSgt Ford understands/misunderstands _____, his comments will MOST LIKELY _____ mission effectiveness. a. Collectivism; enhance b. Collectivism; hinder c. Individualism; enhance d. Individualism; hinder

Collectivism; enhance

During a conversation with his fellow Flight Chiefs, TSgt Gomez says, "This can either be paper or electronic and is maintained outside of the organization. It can only be implemented at the commander's level and houses an Airman's past written counseling forms, legal, and non-judicial occurrences. This is outside of the supervisor's control." TSgt Gomez's comments BEST identify _____. a. UIFs b. Article 15s c. Control Rosters

Control Rosters

Discipline - TSgt Mills, receives an email from MSgt Higby stating, "This morning, a few of my colleagues and I noticed the gate guard didn't scan our identification cards correctly. We asked if he would like to try them again, but he ignored us." Mills investigates the situation and finds out the gate guard was A1C Borrego, who has been identified several times for failing to perform his duties. TSgt Mills mentions this to Borrego's supervisor SSgt Hill to discuss disciplinary action. SSgt Hill responds, "I am constantly verbally counseling him for..." Surprised by his response, Mills responds, "You have to take the next step, which is administering paperwork." SSgt Hill's effective/ineffective use of ______ will MOST LIKELY ______ NCO effectiveness. a. Punishment; decrease b. Punishment; increase c. Correction; decrease d. Correction; increase

Correction; decrease

TSgt Jonson is about to deploy for the first time. Not wanting to make the same cultural mistakes others in his unit have made while deployed, he memorized the Air Force Cultural and Language Center's field guide on Afghanistan's culture. He also visits a local Afghan community in the States to practice what he has learned and establishes a great working relationship with the Afghan community. TSgt Jonson's actions BEST illustrate ___________ knowledge of 3C education and training and its impact on his effectiveness. a. Culture-specific competence b. Culture-general competence c. Cross culture skills

Culture-specific competence

In order to gather information on the situation in Country "X", one CSA provides the communication equipment as well as operates, and assures command and control and information-sharing capabilities and a globally accessible enterprise information infrastructure. This support allows joint warfighters, national level leaders, and other mission and coalition partners across the full spectrum of military operations to make the best decisions possible based on well-gathered information relating to Country "X". This scenario BEST identifies the responsibilities of the __________ CSA. a. Defense Information Systems Agency (DISA) b. Defense Logistics Agency (DLA) c. Defense Threat Reduction Agency (DTRA)

Defense Information Systems Agency (DISA)

Cross Cultural Awareness - TSgt Drake tells SrA West, "It's important to remember culture includes all perspectives including labor, activities, government, interactions, and even the way individuals conduct themselves. When interacting with others, focus on how different parts of culture correlate and how addressing one subject might inadvertently effect another." TSgt Drake's comments BEST identify the characteristics of ___________. a. Holism b. Relativism c. Worldviews

Holism

Interpersonal Communication - TSgt McGee knows he has flaws. When an opportunity arises for him to take a self-assessment, he takes it. This helps him learn about his strong areas and the weak areas he needs to improve upon. In order to further develop, he asks his subordinates, peers, and supervisor for candid feedback. TSgt McGee's actions BEST illustrates __________. a. Knowing yourself b. Knowing others c. Paralanguage

Knowing yourself

The three factors of interpersonal communication are ______, _______, and _______. a. Knowing yourself, knowing others, and the message b. Knowing others, self-monitoring, and perception checking c. Knowing yourself, self-monitoring, and the message

Knowing yourself, knowing others, and the message

Managerial Communication - TSgt Disk was mentoring her section heads when she said, "Communication throughout all sections of our flight is very important. In this flight, every section relies on the other to accomplish their own mission. The ability of each individual section to communicate with the other permits for the proper management or incorporation of all various jobs in and out of your own section." TSgt Disk's comments BEST identifies _____ communication. a. Lateral b. Upward c. Downward

Lateral

During an interview for a missile facility manager position, SSgt Cash asks the POC, "Is the launch facility in the same building as the missile?" MSgt Creshaw answers, "No, the weapon is stored at a different area within a vertical underground tube. As you can imagine, there is a hardened blast door covering the launch facility for survivability of the weapon." MSgt Crenshaws comments BEST identify ______. a. Launch Control Center (LCC) b. Missile Silo c. Prime Nuclear Airlift Force (PNAF)

Launch Control Center (LCC)

SSgt Fullerton eagerly asks TSgt Tate about his upcoming deployment and the challenges he's going to face. Tate sits down with Fullerton and goes over the cultural dynamics of the location. She goes on to say, "I have gathered all the notes and reports we have been collecting on the area. There's a lot of great information on our interactions with the village elders along with how to effectively work with the locals. I also have manuals for you to study on the area." After their conversation, SSgt Fullerton leaves excited and ready for the challenge. TSgt Tate's comments BEST illustrate the ________________ part of the 3C model and its impact on mission effectiveness. a. Communication b. Motivation c. Learning approaches

Learning approaches

JIIM Operations - During a deployment, Sgt Lopez and his team requested the helicopters to provide air cover as they attempted to traverse a mountainous terrain. Due to the location, they also conducted maritime operations. As a result of their global reach and persistent presence, they were able to provide the campaign commander with deliberate access and helped create safe environments for others to operate. This scenario BEST illustrate the functions of the __________ and its impact on mission effectiveness. a. Army b. Navy c. Marine Corps

Marine Corps

Discipline - While discussing some of the challenges associated with her conforming to her new squadron, TSgt Leap says to the junior enlisted Airmen, "I didn't get it right initially, but over time I developed the fortitude and readiness that allows me to perform in any situation." TSgt Leap's comments BEST identify _____ discipline. a. Self b. Military c. Group

Military

JIIM Operations - As the DoD's culminating document, this strategy provides a framework for other DoD strategic guidance. It addresses how the US military will work with and through coalition partners to generate opportunities in the international arena so that we can improve security and reduce the risk of conflict. This statement BEST identifies the _____________. a. National Security Strategy b. National Defense Strategy c. National Military Strategy

National Defense Strategy

SrA Knight has been tasked with a no-notice deployment to Country "X". She doesn't understand why the US has to get involved in another country's problems. Her supervisor, TSgt Foye, tells her our Nation has decided that promoting security, especially with our allies like Country "X" is an objective that supports the National Security Strategy. TSgt Foye says, "Your job as a Security Forces member is key to not only promoting security, but also deterring future conflict. Executing your job allows us to meet our global responsibilities." TSgt Foye's comments BEST identify objectives of the ____________ and its impact on mission effectiveness. a. National Security Strategy b. National Military Strategy c. National Defense Strategy

National Defense Strategy

Nuclear Enterprise - Chief Dunn approaches the new Armament Flight NCOIC, TSgt Wade and says, "I perceive that we have a problem and I need you to get to the bottom of it." Wade says, "Sir, I already know what you're about to say. The latest inspection findings showed that our flight has lost focus when it comes to completing tasks properly. Discipline seems to be breaking down and it's clearly affecting our training and mission readiness. I'm prepared to brief the flight on the importance of compliance, discipline, and professionalism in the coming days. After Wade's briefing, a follow-up inspection revealed improved compliance. TSgt Wade's actions BEST illustrate _____ and its/their impact on mission effectiveness. a. Deterrence b. Nuclear lessons learned c. Nuclear safety

Nuclear lessons learned

Discipline - TSgt Goen is preparing to conduct a counseling session with A1C Chapa for failing to fill out the AF Form 1800 correctly. Goen had verbally counseled him twice before for the same incident. When Chapa arrived, Goen opened up the counseling session by telling Chapa, "Your hard work is appreciated in the work section; however, sometimes you work so fast you overlook small details. This is the third time we have had to discuss this issue. You leave me no choice; I have to give you paperwork the next time." TSgt Goen's actions BEST illustrate ineffective use of _______ and its impact on NCO effectiveness. a. Punishment b. Imposed discipline c. Progressive discipline

Progressive discipline

Culture of Engagement - TSgt Grant is preparing for an interview with the local media. He's nervous since this will be his first time being interviewed. He asks his co-workers to meet with him, during lunch, to brainstorm topics about the unit he'd like to highlight. One of his co-workers says, "I've had one interview. I asked my colleagues of possible questions to ask and how to respond in a professional manner." TSgt Grant's use/misuse of ________ will MOST LIKELY _____ mission effectiveness. a. Public affairs; increase b. Public affairs; decrease c. Perception; increase d. Perception; decrease

Public affairs; decrease

Since the US has an alliance with Country "X", the President and NSC determined that the violence and unrest has created a humanitarian crisis. People aren't getting the food and medical care they need. Therefore, within a matter of hours, C-130s carrying troops and supplies was headed to a safe location near Country "X". This scenario BEST illustrates an example of ________________________. a. Precision Engagement b. Rapid Global Mobility c. Information Superiority

Rapid Global Mobility

Nuclear Enterprise -TSgt Cervantes addresses his convoy team prior to departure, "It's important that you stay focused on the elements of nuclear surety, especially the total range of procedures, facilities, tools, and people working to provide defense against loss of custody, robbery, or alteration of a nuclear missile. We are vital to this element and what we do has a huge impact, so let's get out there and do it right!" TSgt Nettle, a convoy member adds, "Let's also use caution and make sure everyone gets back in one piece!" TSgt Cervantes' comments BEST identify _____ element of nuclear surety. a. Safety b. Security c. Reliability

Security

Culture of Engagement - Based on his experience in the Air Force, TSgt Benning was selected to give a briefing to a diverse audience at the NCO Academy. He began talking about how the policy is supported from the Department of Defense to the wing. He discussed the importance of top down policy support at each level and how it promotes favorable conditions for US interests and objectives around the world. After the briefing, TSgt Benning called the Public Affairs office and thanked them for their guidance. TSgt Benning's comments BEST identifies _____. a. Telling the AF Story b. Using Public Affairs c. Strategic communication

Strategic communication

Cross Cultural Awareness - While briefing her team, TSgt Knight says, "Although our words and behaviors are clear to us they often mean something different in this culture. We must continue to be inspired to educate ourselves about the customs of this foreign land, to discuss our culture with the local inhabitants, and to get to know their traditions well. I encourage you to keep notes on what you learn and to share information. By doing this, we prepare ourselves to converse, relate, and build relationships with our host nation partners which in turn helps us accomplish our mission without adverse impact on their culture and beliefs." TSgt Knight's comments BEST illustrate ________ and (its/their) impact on NCO effectiveness. a. Worldviews b. The Cross-Cultural Competence Model c. Cultural context communication styles

The Cross-Cultural Competence Model

Managerial Communication -Extremely concerned about the upcoming Air Show, TSgt Fan was tasked with briefing the commander of the issues with last year's event. He started with the sequence of events and how they played out. From there, he moved on to security, fuel consumption, and the movement of people on and off the installation efficiently. This scenario BEST illustrates TSgt Fan's understanding of the _______ pattern of communication. a. Time/chronological b. Problem/solution c. Cause/effect

Time/chronological

Managerial Communication - TSgt Pie is reviewing an e-mail regarding the summer picnic SSgt Nite plans to send out to the squadron. The e-mail states, "We will start the day with team building exercises. Lunch will be served at 1100. The event will end at 1500 with comments from the Commander. Ensure to have teams of four when you arrive for team building." After reviewing the email numerous times, Pie replies to the e-mail. SSgt Nite's effective/ineffective use of ________ will MOST LIKELY _____ his NCO effectiveness. a. Transitions; increase b. Transitions; decrease c. Feedback; increase d. Feedback; decrease

Transitions; decrease

During his briefing at the Newcomers Orientation, TSgt Mullins says, "This is a sociable measureable act and open-source material that can be composed, understood, or patched together by an adversary to develop perilous information. This scenario BEST identifies ____________________________ . a. OPSEC b. an OPSEC indicator c. the purpose of OPSEC

an OPSEC indicator

TSgt Olsen displays confidence in himself on a daily basis. He accepts his feelings and is confident in expressing them. When he communicates, he takes the feelings of others into consideration which leads to effective meaningful communication. The above scenario BEST identifies ________ and its impact on NCO effectiveness. a. assertiveness b. aggressiveness c. managerial roles

assertiveness

During an interview, SSgt Clark says, "Yes we had several Airmen die in combat today; however, they died defending the values of this great nation that we live in...the United States of America! TSgt Clark's use/misuse of the ___ interview technique will MOST LIKELY ___ NCO effectiveness. a. bridging; enhance b. bridging; hinder c. hooking; enhance d. hooking; hinder

bridging; enhance

The barriers to interaction are ______ and _____. a. competitive interrupting and the content-only response b. turn maintaining and competitive interruption c. content-only response and paralanguage

competitive interrupting and the content-only response

MSgt Copley has tasked TSgt Wendt with briefing the flight about the new tattoo policy. Copley tells Wendt "you'll have 5 minutes during tomorrow's roll call to brief the section on what has changed in AFI 36-2903 in regards to the tattoo policy. This brief needs to be delivered in a professional manner so that everyone understands the message." MSgt Copley's directions BEST illustrates ___________________. a. narrowing the topic b. analyzing the audience c. defining the parameters

defining the parameters

While giving the unit's in-processing briefing, SSgt Offerman says, "Through the Nuclear Enterprise, our unit provides the capability that is a necessary piece of the formula to prevent aggression by our adversaries. This alone, however isn't enough to be fully effective. Our adversaries must perceive us as a credible threat by understanding that our Nation has the will and capability to use these weapons if needed." This scenario BEST illustrates key elements of nuclear ________ impact on mission effectiveness. a. weapons systems and their b. deterrence and its c. surety and its

deterrence and its

TSgt Finn stated, "This is used to portray actions you require to be completed by your addressees. The emphasis in this communication is strong, brief guidelines, and prospects for your audience. This style is best used to convey instructions to your subordinates about a task that needs to be completed." Due to his comments, SSgt Haynes was able to appropriately convey the job needed to be accomplished. The comments of TSgt Finn BEST illustrate the appropriate use of ____________ communication and its impact on subordinate effectiveness. a. directive b. informative c. persuasive

directive

TSgt Olds sent a memorandum removing any ambiguity for his Airman which read, "From this day forward, all operators will only be afforded one hour for lunch and no more. Also, on Monday, Wednesday, and Friday all operators are to go to flight PT which will begin promptly at 0630." TSgt Olds' use of ______ will MOST LIKELY _________ NCO effectiveness. a. directive communication; enhance b. directive communication; hinder c. persuasive communication; enhance d. persuasive communication; hinder

directive communication; enhance

TSgt Johnson has been showing up late, doing poor work, and failing to fulfill his supervisory responsibilities. His supervisor, MSgt Bixby schedules a meeting with Johnson for the next day. When Johnson reports, Bixby welcomes him and says, "I have noticed that your work performance has dropped off and that you have been late for work several times. What is going on?" Noticing Johnson looks uncomfortable, Bixby encourages him, and after a few minutes, Johnson replies, "I rarely have enough money to make ends meet so I took a part time job. Now I work 16 hours a day and don't have time for anything else." Bixby asks, "Have you considered asking for help?" Johnson replies, "No! I don't want anyone to know." Bixby says, "I understand how you feel, but since your situation is interfering with your work here we need to get you some help." Johnson agrees. Bixby immediately schedules an appointment for Johnson with a financial counselor and then schedules follow up meeting. After Johnson departs, Bixby documents the session. MSgt Bixby's use of __ will MOST LIKELY have a __ impact on TSgt Johnson: a. effective feedback; positive b. ineffective feedback; negative c. effective basic interpersonal skills; positive d. ineffective basic interpersonal skills; negative

effective basic interpersonal skills; positive

TSgt Balfour briefs his missile maintenance shop, "Our Nation's nuclear options are designed to provide the Commander in Chief with alternatives that diminish risk across a range of enemies and situations. We provide the air and land component, while our Navy provides the sea-based element. These options are vital in the event that we must employ our military powers." TSgt Balfour's comments BEST identify _____. a. deterrence b. employment authority c. the nuclear triad

employment authority

TSgt Langrud was selected to address the media regarding the Air Force'Ss Self Aid and Buddy Care Training Program. He has been instructing the hands-on skill verification portion of the training for the last three years. TSgt Langrud says, "Before the interview, I rehearsed so that I could provide correct and current information about our unit's activities. I almost got caught off guard with one question but ended up providing an answer that sustains confidence for our unit." This scenario BEST illustrates the goal of _______________________. a. engagement b. perception c. telling the Air Force Story

engagement

TSgt Knight briefs her newly arrived team, "If this is your first deployment, I want you to be aware of your actions. This relates to the faith or notion that your community or ethnic set is greater than another's. It can make you think that you are right while others are wrong. It's important to open your mind, be tolerant, and understand that every culture is different, especially when deployed." TSgt Knights's comments BEST identify _____. a. ethnocentrism b. universalism c. relativism

ethnocentrism

MSgt Casale was mentoring TSgt Schrand on ways to overcome his inability to find an appropriate direction for his communication. Casale told him, "This method is useful in showing the critic within yourself who is really in charge." MSgt Casale's comment BEST identifies ________________________. a. statistics b. free writing c. mind mapping

free writing

After attending a Cross Cultural Awareness class, TSgt Trickle says, "I learned that people in certain cultures pay more attention to the message's framework and the spoken and nonverbal cues than people from other cultures." TSgt Trickle's comments BEST identify ________________. a. low context b. high context c. worldviews

high context

TSgt Jumbo receives a phone call from an Airman who has been accused of being AWOL and is now being charged 10 days of "bad time." Jumbo investigates the situation, finds out A1C Zon failed to process the leave form. Jumbo discovers several other members in the organization with the same problem. TSgt Jumbo has already given A1C Zon verbal counseling for neglecting paperwork. While discussing with his commander, Jumbo says, "I recommend an administrative demotion, Zon can't follow simple orders." TSgt Jumbo's ______ will MOST likely ______ his effectiveness. a. inappropriate use of punishment; decrease b. appropriate use of punishment; increase c. inappropriate use of correction; decrease d. appropriate use of correction; increase

inappropriate use of correction; decrease

A face-to-face, multidirectional exchange of verbal messages and nonverbal signals between two or more people, for the purpose of gaining a shared meaning. The statement above BEST identifies_________. a. factors influencing interpersonal communication b. the nature of interpersonal communication c. interpersonal communication

interpersonal communication

TSgt Hammond is the NCOIC of the dental clinic and believes Airmen are the key to success. He establishes rapport with them, listens and values their viewpoint, and provides and accepts constructive feedback. He holds regular meetings to explain clinic goals and to discuss with his subordinates how to align their goals with organizational goals. At one of his meetings, Amn Miller says, "Because our patient questionnaire is several pages long, it delays patient in-processing. If we sent the questionnaire to our patients ahead of time, it would speed up in-processing." Hammond replies, "That is a great idea. Please implement it immediately." Several weeks later Miller tells Hammond, "Our new procedure has shortened patient in-processing an average of 15 minutes." TSgt Hammond's actions BEST illustrate effective _____________ and their impact on mission effectiveness. a. basic interpersonal communication skills b. interpersonal communication c. feedback and counseling

interpersonal communication

To explain or tell the meaning of something; presenting it in understandable terms BEST defines _______. a. translation b. solicitation c. interpretation

interpretation

During an interview, TSgt Thomas says, "I like the way you asked that question." Afterwards, he answers the question with very detailed and accurate information. TSgt Thomas' use/misuse of ___ will MOST LIKELY __ NCO effectiveness. a. interview techniques; enhance b. interview techniques; hinder c. interview do's and don'ts; enhance d. interview do's and don'ts; hinder

interview do's and don'ts; hinder

TSgt Basler takes the time to get to know his subordinates. He knows what they're interested in, their values, etc. He knows their typical behavior so he can tell when something is wrong with one of them. He acknowledges that his personality differs from theirs, but since he understands this, he is able to communicate effectively with them. Basler is able to get the most out of his subordinates. The above scenario BEST illustrates __________ and its impact on subordinate effectiveness. a. knowing yourself b. knowing others c. paralanguage

knowing others

TSgt Wilder is helping TSgt Salas prepare for his briefing to the Commander. After TSgt Wilder explains two or three steps, he asks TSgt Salas to explain to him what he truly meant by what he had just said so he could ensure his message was properly conveyed. Salas thanks Wilder for the information and says, "You just saved me from having to go up the chain of command for assistance." This scenario BEST illustrates ___________________________ communication. a. lateral b. upward c. downward

lateral

The three most critical factors to consider in selecting the setting are ______, ______, and______. a. location, body language, and time b. location, space, and time c. space, time, and attitude

location, space, and time

During a conversation with his subordinates, TSgt Niland states "The Area Defense Counsel is sometimes a tenant unit on military installations." His subordinates thanked him for the information because they were in dire need of assistance. TSgt Niland's ______ will MOST likely ______ his subordinate's effectiveness. a. misunderstanding of fair and impartial trial; decrease b. understanding of fair and impartial trial; increase c. misunderstanding of representation of counsel; decrease d. understanding of representation of counsel; increase

misunderstanding of fair and impartial trial; decrease

While at a local pizzeria, SSgt Pym and TSgt Van Dyne heard what appeared to be a bomb explode across the street. A reporter bursts through the door with an over the shoulder cameraman and asks, "Do you think it's a terrorist bombing like the Boston Marathon?" They respond, "It probably is. Get out of our way so that we can go and help." This scenario BEST illustrates the ____________ interview. a. face-to-face b. on-scene c. remote

on-scene

This is the characteristics of the voice. It is often just as important as, if not more important than, the actual words you speak. The statement above BEST identifies ________. a. rate b. tone c. paralanguage

paralanguage

On Monday morning, SSgt Miller told his supervisor, TSgt Lingle that she needed to talk to him. Lingle asks her, "What about?" Miller replied, "I'm thinking about putting in for an overseas assignment to Germany but since this will be my first time overseas I want to talk to you about it since you had been stationed there in the past." Lingle replied, "Let's meet at 0800 on Wednesday." Lingle collects information on Germany and checks on open positions at bases in Germany. Once he has the information he needs, he develops an outline to help the session go smoothly. TSgt Lingle's actions BEST identify _________. a. pre-session activities b. post-session activities c. session activities

pre-session activities

The two types of feedback are _______ and _______. a. preventative and feedback sessions b. preventative and rehabilitative c. rehabilitative and interpersonal problems

preventative and rehabilitative

TSgt Marble, the base dining facility NCOIC, believes that the dining facility personnel are here to support and provide a good quality of life for Airmen. She expects the dining facility to operate in a flexible, efficient, and customer oriented way. TSgt Marble met with her dining facility Airmen and like a good supervisor, established rapport with them. She did not discuss much of her expectations because she thought doing the right thing and maintaining standards are common knowledge in the Air Force. They are drilled into Airmen Basic Military Training and Technical school. TSgt Marble's use of _______________ will MOST likely result in _______________. a. task discipline; inappropriate performance by her Airmen b. task discipline; appropriate performance by her Airmen c. prevention; inappropriate performance by her Airmen d. prevention; appropriate performance by her Airmen

prevention; inappropriate performance by her Airmen

TSgt Lee was mentoring his subordinate when he said, "This style of arrangement carries not only the issue to the table, but it also brings a resolution along with it." TSgt Lee continued by explaining the entire process. The actions of TSgt Lee BEST identify the use of the ____________ pattern. a. time/chronological b. problem/solution c. cause/effect

problem/solution

TSgt Smith is preparing to conduct a performance counseling session with A1C Green for being late to roll call. Previously, Smith had verbally counseled him twice for similar behavior. When Green arrived, he sat him down, told him how valuable he was to the squadron, and appreciated his work. However, he told him that being late to roll call is unacceptable, gave him a stern warning, and dismissed him. A week later, Green arrived late for roll call again and missed the mission briefing. Smith's actions concerning A1C Green BEST illustrate ineffective use of ________________ and its negative impact on his effectiveness. a. punishment b. imposed discipline c. progressive discipline

progressive discipline

During a first sergeants symposium the briefer MSgt Hackett says, "...is used when a manager is conscious of a problem a member in their organization is facing that requires more assistance from an outside agency." MSgt Hackett's comments BEST identify _____. a. informal counseling b. formal counseling c. referral counseling

referral counseling

The NCOIC of a missile maintenance shop, MSgt Thorpe is sitting in his office when SSgt Pettis walks in and says, "Sir, I'm responsible for the crew that just failed the Quality Assurance inspection. We failed because we didn't have a certified spanner wrench in the tool kit. This happened last year and we bought more for the tool kits! I'm not sure why the boxes keep coming up short." MSgt Thorpe responds, "If you notice a trend, you should investigate the situation to determine the real source of the problem. Gather the other NCOs. We need to use a structured approach to get to the bottom of the real cause before it affects our mission." MSgt Thorpe's comments BEST identify _____. a. nuclear-related lessons learned b. root cause analysis c. security

security

SrA Trip is a weapons loader on a crew that has been loading the B-2 Bomber. While loading the Rotary Launcher Assembly (RLA) that contains nuclear weapons, he notices one of the racks that attach the bomb to the RLA was missing a bolt. From training, he remembered it as one of several bolts that holds the locking mechanism and could affect the rack's ability to hold the bomb in place. He wonders if this is something he should report to the Team Chief. However, he continues his task and decides not to mention it figuring it has already been verified by both the breakout and tow crews, and was accepted by the crew chief. It was later discovered by QA and the RLA removed from service. In this scenario SrA Trip's decisions BEST illustrate a violation of the _______________ element of the nuclear surety concept and an impact to ________________. a. reliability; nuclear deterrence b. security; non-proliferation of nuclear weapons c. safety; nuclear employment.

security; non-proliferation of nuclear weapons

TSgt Johnson, NCOIC of Public Affairs, says, "Some of the things you should consider is to not give confidential data, security, and be mindful of the appearance you convey." This scenario BEST identifies some of the _____________________. a. interview techniques b. social media guidelines c. OPSEC concerns

social media guidelines

TSgt Pratt is a very well respected leader. He often talks with his subordinates about the use and misuse of social media to ensure they are doing the right things. During one of his roll calls, he says, "You are responsible for what you post online. It is important that you only discuss things you know to be true and remember not to share sensitive information. " TSgt Pratt's use/misuse of ___ will MOST likely___ mission effectiveness. a. social media guidelines; enhance b. social media guidelines; hinder c. social media; enhance d. social media; hinder

social media guidelines; enhance

While conducting an in-brief, TSgt Williams says, "For this intelligence unit to be successful, we must inspire certain onlookers whenever or wherever they present themselves. We must stay abreast of global current events and be able to speak on them when called upon. It begins with a united and synchronized message that is presented consistently to key audiences to achieve strategic, operational, and tactical effects." This scenario BEST identifies __________________________ strategic communication. a. examples of b. the purpose of c. your role in

the purpose of

SSgt Field and A1C Thomas are on duty as the Monitoring Facility Operators for the Weapons Storage and Security System (WS3). Early one morning Thomas experienced several momentary alarm failures. Each outage lasted for only a few seconds and communications to the security system was regained. Field wondered if the alarm glitch was due to the recent inclement weather they had experienced. Since the system appeared to auto correct itself, Field decided to hold off reporting the incident to the Maintenance Operations Center immediately as required by the Air Base Instructions. SSgt Field's decisions BEST illustrates a compromise of nuclear weapons' ____________________ which will negatively impact mission effectiveness. a. reliability b. security c. two-person concept

two-person concept

SSgt Ayo asks her supervisor TSgt Vann, "Why do the women here in Iraq dress like that? They all wear the same color...black! I'm so glad our culture isn't so restrictive." TSgt Vann responds, "Their culture doesn't support a lot of freedom of expression. We shouldn't judge their culture just because it's not like ours in the U.S." Because TSgt Vann _____domain of culture, his comments will MOST likely _____ subordinate effectiveness. a. understands the Sex and Gender; enhance b. misunderstands the Sex and Gender; hinder c. understands the Aesthetics and Recreation; enhance d. misunderstands the Aesthetics and Recreation; hinder

understands the Aesthetics and Recreation; enhance