NECC 911 Review
Which of the following is most characteristic of the 9-1-1 system?
9-1-1 is not yet in all areas of the US or Canada
Which of the following is NOT a component of a negligence lawsuit?
A timely trial/ docket
A person calls to report their 40 year old father is not breathing and has no pulse. The dispatcher receiving the report never dispatches emergency medical services. Consequently the patient dies. The failure to act may be considered:
A tort
Which of the following best describes the goals of emergency radios?
Accuracy, brevity, clarity
If a caller reports that a rusty grenade is found under the porch, which of the following is the most appropriation initial action?
Advise the caller not to disturb the device and dispatch appropriate units.
Which of the following is an appropriate response to a caller who states she saw a man walking down the highway holding what appeared to be a rifle in a gun case 20 minutes ago?
Advise the units of the information and description, location, direction of travel, and time delay
The Crisis Clinic calls about a person who has sliced their wrists. Upon arriving at the location, the patient is taken to the hospital. The Crisis Clinic calls back and asks the condition of the patient. Which of the following is the best practice?
Advise them the patient was contacted and treated appropriately
Which of the following is NOT an appropriate response to a person reporting verbal threats?
Advise threats are free speech and not criminal
During a 911 hang up call, if the line is busy and an operator interrupt is not possible, which of the following is NOT an appropriate action by the call taker?
Advise units to cancel
Which of the following best describes the tool of "sequencing" of emergency call taking?
Allows the most important information to be gathered first
In terms of emergency dispatching, which of the following best describes a repeater?
An electronic device that receives a signal and retransmits it a higher level
Which of the following is characteristic of the use of 10 codes in emergency communications?
Are varied and not always used by every agency
Which of the following is NOT appropriate when speaking to someone who is potentially suicidal?
Ask directly, "Are you aware of the consequences of suicide after death?"
A call taker receives multiple 911 calls from two different screaming callers angry about the cutting down of a tree on the property line. Which of the following is the best way for the call taker to ensure the lines are not tied up by calls from this group?
Ask for the caller's address, phone number, and name and send an officer to the location
In the event a 9-1-1 hang up call back busy, which of the following is NOT an appropriate initial action by the Call Taker?
Assume the caller is okay
A caller calls to complain of chest pain but wants no response. The caller only wants to know what type of chest pain is a heart attack. The call taker should:
Attempt to convince the caller to get checked out by sending a unit to go to the hospital because the chest pain could be life threatening.
If an officer is reassigned to a call and the complaint is expecting a response, dispatch should:
Attempt to notify the complaint of the delay as soon as possible
Which of the following is considered true by advocates of domestic violence prevention?
Batterers may also hurt children
A call taker receives a call from a child reporting a house fire. Other children are laughing in the background and when more information is requested they hang up. Which of the following is the best practice?
Call back and take action according to the results and your agency protocol
A 911 hang up occurs from a high school cafeteria. In calling back, a teen answers and says everything is okay, which of the following would be the next best appropriate action?
Call the high school office and send police or school security officer if available
A caller with an ALI displays hangs up after stating, "My father is molesting my sister." If upon calling back and adult male answers, which of the following is characteristic?
Calls of this nature must be investigated by following procedures
Which of the following best describes 9-1-1 tapes?
Can be released under certain guideline
A call taker receives a call from a very depressed man on a cell phone who is possibly suicidal. Which of the following is most important to consider when deciding the sequence of questions the call taker should ask?
Cell phones often disconnect
A female caller is concerned about symptoms she is experiencing after coming into contact with a white powder from an envelope. Which of the following is most appropriate action?
Check on the local procedures for handling this type of call.
When a "silent" call is received at a PSAP, the call taker must:
Check the call for TDD/TTY
If a suspicious call for help is received on the radio, the first step dispatch should take is to: clear the channel and ask the unit to repeat
Clear the channel and ask the unit to repeat
Which of the following is characteristic of the Incident Command system?
Command controls and coordinates
A teenage boy calls E911 to report he has just accidentally shot his friend in the head. If there is a full ALI display, which of the following is the most important action to take?
Confirm the address and phone number
According to typical EMD protocol, which of the following actions must be taken FIRST if a woman states her child is possibly choking and cannot breathe?
Confirm the location of the caller
Which of the following best describes the handling of information of patient condition and medical calls to 9-1-1?
Considered to be confidential
During radio transmission, addressing methods should be:
Consistent
If a 911 call is received the the caller hangs up without communicating, which of the following may NOT need to be done immediately?
Contact your supervisor to tag the call
In a CAD entry, which of the following is the proper abbreviation for Avenue?
Depends by agency
Where is a 9-1-1 call received when dialed from a cell phone?
Depends on the area
Engine 3, Truck 7 and Battalion 1 are on the scene of a residential structure fire. A firefighter from Truck 7 transmits the following urgent radio message. "Truck 7 Firefighter Mayday, Mayday I'm trapped." Which of the following actions should be taken FIRST?
Determine the exact location of the firefighter in distress
The communications center receives a report of a construction worker who has become trapped in a ditch while installing a natural gas pipe. Which of the following actions should be taken FIRST?
Determine the exact location of the incident
A car on routine patrol declares shots fired over the radio. Which of the following actions must be taken FIRST?
Determine the exact location of the unit
A call is received reporting a large jumbo jet crash. Which of the following actions should be taken FIRST?
Determine the exact location on the crash site
Which of the following is most characteristic of a wireless phone call to 9-1-1?
Differs from area to area and agency
If a woman calls to report her husband has stated he coming over to kill her, which of the following must be done?
Dispatch
A call taker receives a call for medical aid from a recognized medically ill person who has called in the past. The caller is requesting medical attention again, the third day in a row, and the last two calls were false alarms. Which of the following actions should be taken by the call taker, if any?
Dispatch ambulance and police
A 911 call comes in and is immediately disconnected. The only sound heard on the line was that of a person gasping. If the line back in gets a busy signal, which of the following is the best practice?
Dispatch appropriate emergency personnel to the ALI address
A call is received from a police officer's girlfriend who wishes to report that the officer kicked her in the stomach. The officer is your friend and in a conversation the previous night, he mentioned he was ending the relationship because she was violent. This call have been a form of retaliation. Which of the following actions should be taken to handle this delicate situation?
Dispatch the call as any domestic violence call
Which of the following would be appropriate if a patrol officer is dispatched to a low priority call and a high priority call is received?
Dispatch/command may reassign the officer to the higher priority
A caller requests an ambulance for a compound are fracture. The caller is a friend of the call taker's family and is known to be HIV positive. Since the call involves blood that may expose the responders to HIV, which action should be taken?
Do not reveal HIV status of the caller
The best practice for police pursuits is that all transmissions from an officer are:
Echoed
Which of the following best describes the rationale for echoing?
Ensures the message was received as intended
Which of the following is most important regarding safety during a pursuit?
Ensuring all units on the air hear vital details
The Incident Command System assumes which of the following?
First public safety official to arrive on the scene becomes the initial Incident Commander
Which of the following is a technology being considered for wireless location technology?
GPS
Which of the following is one solution to wireless location technology?
GPS
Which of the following should a call taker tell a caller if he is in a burning building?
Get out safely
Which of the following questions are NOT vital to the call type "man with gun"?
Guns are legal, how is this threatening to you?
Which of the following individuals use a TDD/TYY device to communicate?
Hearing impaired
A teen calls from a cell phone stating that he set a school on fire. After confirming the location of the school, which of the following questions should be asked?
How long ago was the fire set?
Which of the following may be a result of selecting an improper call type in a typical CAD system?
Incorrect recommended units and priority
Which of the following best describes a civil lawsuit?
Is an action not involving a crime
If a six year old falls from a tree, which of the following questions offer the most critical information?
Is he conscious?
Which of the following questions determine the response type to a brush fire call?
Is the fire near any structures?
Which of the following is the best practice when receiving a PASS alarm?
It is the responsibility of dispatch to acknowledge any report of such a device sounding and ensure all personnel are aware of the alarm
Which of the following best determines the "priority" of a call?
Level of severity
If a mentally ill caller has called over 15 times, which of the following is appropriate for the next time she calls?
Listen for any indication she may be in trouble on this call and send an officer for a welfare check
PBX calls may create a problem for the 9-1-1 because they:
May not give correct location
Which of the following should a dispatcher do when fire units on the scene are communicating on a secondary or alternate channel?
Monitor
Which of the following best describes privacy regarding HIV patients?
No transmission about HIV status is permitted
If a hysterical male calls to report a deer lying in the middle of the road, what is the most appropriate FIRST action?
Obtain the exact location of the animal
Which of the following is required by an Incident Command System?
PIO
A woman has called stating her son is suicidal. She has a phone number for him but does not know where he lives. Which of the following should be done next?
Perform a reverse search on the son's phone number
Which of the following can be used to calm hysterical callers?
Persistently repeating a message to the caller
Safety on the emergency radio is affected by the dispatcher's voice and:
Professionally controlled confident tone
Which of the following best describes a secondary PSAP?
Receives calls from a primary
Which of the following is typically received by MDTs?
Responders obtaining info electronically from dispatch
Which of the following describes GPS?
Satellites orbiting the earth
Which of the following is NOT a characteristic of a car submerged in a body of water?
Seatbelts are often operated electronically so the car must be running to get them off in water
A caller states her 21 year old daughter did not come home from work and she is concerned because her daughter has been receiving death threats from her ex husband. Which of the following is the best practice?
Send an officer to the call
Upon answering a 911 call, a caller is yelling, screaming, and cursing at the call taker. The call taker tries to calm the caller down, but nothing is working. The address and phone number are displayed on the call taker's CAD screen, but the caller cannot verify the actual address or the problem. Which of the following actions should be taken by the call taker?
Send appropriate units to the ALI displayed
Two calls are received for an ambulance; a police officer shot and a baby choking and turning blue. There is only one ambulance available. Which of the following should be done by the dispatcher?
Send the ambulance to the baby and determine the condition of the officer
A caller states he burned a large pile of wood in a field behind his house, which he then soaked with water. Now he says only smoke remains. He thinks that a neighbor has called it in as a fire; however no call received at your center. Which of the following is the best practice?
Send the fire department and notify the caller of this action
Which of the following is NOT considered a reason for women who stay in abusive relationships by DV experts?
She likes the abuse
Which of the following is the most appropriate call type for a suspect who has snatched a woman's purse and fled?
Strong Arm Robbery
Domestic violence laws often require police to:
Supply information on shelters
While on the line with a couple engaged in a domestic dispute, a call taker hears one member accuse other of child abuse. Which of the following is characteristic of the information?
The abuse information must be reported
Which of the following best describes something about Phase 1 Wireless Act?
The call back number must be passed to the PSAP
The phone number of the caller is only important when:
There is any call generated
PSAPs were created with the use of 9-1-1 because:
There was a need to identify one primary agency that would answer the 9-1-1 call
Which of the following is the purpose of immunity laws?
To keep 9-1-1 workers from excessive lawsuits
In the event a caller appears to be abusing 9-1-1 with continuous hang ups, inappropriate language, or false calls, which of the following is NOT appropriate?
Treating each call as any other call, until other action is taken
An alarm company calls to report a water flow alarm at the local lumberyard. Several minutes after the fire companies are dispatched, the alarm company calls back to report a false alarm. What is the most appropriate action?
Update the responding fire units with the new information
A call is received from a hysterical person reporting a fire in the kitchen. The fire department is promptly dispatched. Two minutes late the same person calls back to report the fire is out and the fire department is no longer needed. Which of the following is an appropriate course of action?
Update the responding fire units with the new information and do not cancel the call
A girl calls and states that she has just shot her brother. Which of the following questions addresses officer safety?
Was this intentional?
A caller with an ALI display states that his child is not breathing. Which of the following is the most important next question?
What is your address?
Which of the following is LEAST important to the safety of the responder when handling a suicide call?
Who is calling about the person
Wireless phone calls generally do NOT display complete ALI because:
Wireless exact location technology is not developed
How does a wireline phone differ from a wireless phone?
Wireline phones transport ALI/ANI to the E911 Center
Which of the following best a PASS device used by firefighters?
Works when a firefighter is in distress
A person in crisis usually:
has lost the ability to cope
A call is received from a male who may possibly be suicidal. In assessing the risk, the call taker must first ask if he:
is considering harming himself.
If a homicide is witnessed, a call taker should
keep the caller on the line until an officer arrives
In the event a 9-1-1 hang up call is answered, the Call Taker should
remain on the line with the caller until units arrive if possible
The crime of sexual assault is generally:
under reported
