NEW VEHICLE DETAIL, STORAGE AND DELIVERYINTRODUCTION — New Vehicle Detail, Storage and Delivery
Which of the following commonly have metal eyelets or studs that should be avoided?
Construction-style work boots Jeans
Paint Guard Film must be removed from the vehicle before:
3 months from the build date for the bumper fascia The date shown on the PGF Removal Date sticker
The distance between the side of a parked vehicle & any other vehicle or object should be:
30" on either side.
Good detailing, storage and delivery practices result in:
Reduced repair costs due to damage on the lot. Reduced customer wait time for spot deliveries. Lower post-delivery warranty claims.
Stored vehicle inspections and status should be tracked using:
A vehicle storage checklist kept in the glovebox of each vehicle.
When should battery voltage should be checked?
Once a month During PDI
When should stored vehicles be washed?
Once a week
When a vehicle is parked:
The air vents should be closed to block out dust and dirt. The air control should be set to RECIRC to block out dust and dirt. All lights and accessories should be turned off to prevent drain on the battery.
Any items that are not ready at time of delivery preparation:
Will appear on a summary report based on NCAR Delivery Readiness results .Can result in decreased customer satisfaction
During the delivery presentation, NCAR helps make sure you cover:
The features your customer wants to hear more about. Key information that should be covered with every customer.
To protect the vehicle's finish during the wash process, never use:
Brushes Uncovered metal hose nozzles
New vehicle storage should be overseen by:
A dedicated lot manager.
Rubber or foam cushions should be adhered to:
Lifts Light poles Rolling carts
The distance between the front and rear bumper of a parked vehicle & any other vehicle or object should be:
12" front and rear.
The vehicle's TCU must be activated:
For the vehicle's SOS feature to work. To complete the services enrollment process.
