Nissan Express Service 2.0 - Express Service Technician

To meet the customer's need for convenience, Express Service needs to be completed in __ minutes or less.

60

In order to deliver the vehicle back to the customer with basic services completed with _____ minutes (key to key), the designated technician should deliver the completed MPI to the Service Advisor in time for the Service Advisor to review the MPI with the customer within _____ minutes.

60 / 15

When should the Wet Tech re-insert the dipstick?

After filling the engine with fresh engine oil

According to research, which of the following are Express Service customer key needs? Select all that apply.

Convenience Value Trust

Nissan Express Service is organized into the _________, _________, and ________ tracks?

Customer, Vehicle, Document

Which technician drives the vehicle onto the lift?

Dry Tech

The Express Service process begins when the ________ retrieves the ________ from the Express Service Advisor.

Dry Tech, express repair order

True or False? During the under-hood inspection, for a true reading, the technician should always check the coolant level in the radiator, not the coolant reservoir or expansion tank.

False

An item checked in a yellow box indicates which of the following?

The item may need future attention, but no service is required at this time

The MPI form is your tool for documenting and reporting the results of your Multi-Point Inspection.

True

The Nissan Express Service process must be followed every time and with every vehicle.

True

When should the Service Advisor present the MPI to the Customer?

Within one-quarter of the promise time

What do you do when 3 or 4 vehicles arrive at the same time and customers are getting impatient?

You should follow the same process.