nonverbal communication

what involves physical distance between people when they communicate. -territoriality and personal space, position and posture

Proxemics

intentional gestures closely associated with speech. they serve to emphasize, clarify or add meaning to verbal content. generally made by movements of the hands

illustrators

categories of nonverbal communication include:

kinesics, proxemics, and touch

when true feeling and attitudes are revealed by an individual is referred to as:

leakage

how long is average length of gaze and average length of mutual gaze

less than 3 seconds and less than about 2 seconds

Gaze patterns in listeners last longer

true

Gestures work in groups or clusters

true

gaze patterns in listeners last longer:

true

touch is critical in establishing rapport

true

females do not tend to look more at other person when males do

false, yes they do

includes movement of the head, hands, eyes and other body parts often used in place of words

gestures

what is one of the most culturally specific forms of nonverbal communication

gestures

the four types of distance zones

-Intimate zone -Personal distance (about an arms length apart) -social distance (4 to 12 feet apart) -public distance

proper position for HCP

-close but comfortable position about an arms length apart -maintain eye level -face to face communication -position yourself leaning slightly forward

touch can serve to:

-ease a patient -decrease anxiety -demonstrate caring, empathy and sincerity -offer reassurance -enhance rapport -supplement verbal communication

what are 6 general guidelines that can be followed to enhance likelihood that touch will be perceived positively in clinical setting:

-tell patient when, where and how they will be touched -use form of touch appropriate for situation -use touch to supplement verbal message -do not use a touch gesture that applies more than intimacy with the patient -observe and assess patients response to touch

approaches that will help lessen anxiety created by intrusion and loss of space include

-treat patient respectfully -allow patient to exercise as much control over their surroundings as possible -recognize patients need for privacy

How much or communication includes tone of voice and chosen words:

23% and 7%

how often does eye contact occur in a normal conversation

50-60 %

How much of our communication is non verbal:

70%

How much time do listeners spend gazing at spearker

75%

Many aspects of nonverbal communication including eye contact are:

Culturally formed

The HCP should look at the patient:

Directly. but not 100% of the time

What involves body movement in communication - gestures, facial expressions and gaze patterns

Kinesics

Nonverbal communication is particularly important in what situations:

Stressful situations

Where does communication begin:

When HCP observes body language of patient and even when patient observes body language on HCP

An important factor when speaking with a patient is:

Your position

gaze is a form of communication as well as

a method for collecting information

how much time do speakers spend gazing at listener:

about 40%

What does nonverbal communication include:

body movements, Gestures and facial expressions (fat baby girl)

avoidance and rejection along with when patient crosses their arms and legs, leans back as if it were to create a distance and may even turn their body is an example of:

closed body posture

nonverbal messages can enhance or interfere with verbal messages, there must be what between verbal and non verbal communication:

consistency and congruency

one of the most common observed and important nonverbal communications:

facial expressions

gestures are not involuntary or subconscious

false gestures may be involuntary or unconscious

gaze serves three primary functions:

monitoring, regulating, and expressing

Health Literacy is the degree to which individuals have the capacity to:

obtain, process, and understand basic health info in order to make proper health decisions

position perceived as more friendly, warm and inviting, arms uncrossed and symmetrical and legs uncrossed this is an example of:

open and relaxed body posture

caring for patients involves touch this can be when:

patient is being examined diagnosing treating or caring for a patient

refers to position of the body and the limbs as well as muscular tone.

posture

both intimacy and privacy may be lost in what zones:

social distance and public distance

Gestures can be used when:

speech is ineffective, to relieve stress, to regulate flow of conversation