NQS (National Quality Standards) QA 7 Leadership and Service Management
7.2.1
A statement of philosophy is developed and guides all aspects of the service's operations.
7.3.2
Administrative systems are established and maintained to ensure the effective operation of the service.
7.3
Administrative systems enable the effective management of a quality service.
7.1.5
Adults working with children and those engaged in management of the service or residing on the premises are fit and proper.
7.2.3
An effective self-assessment and quality improvement process is in place.
7.1.1
Appropriate governance arrangements are in place to manage the service.
7.1
Effective leadership promotes a positive organisational culture and builds a professional learning community.
7.1.3
Every effort is made to promote continuity of educators and co-ordinators at the service.
7.3.4
Processes are in place to ensure that all grievances and complaints are addressed, investigated fairly and documented in a timely manner.
7.1.4
Provision is made to ensure a suitably qualified and experienced educator or co-ordinator leads the development of the curriculum and ensures the establishment of clear goals and expectations for teaching and learning.
7.3.1
Records and information are stored appropriately to ensure confidentiality, are available from the service and are maintained in accordance with legislative requirements.
7.3.5
Service practices are based on effectively documented policies and procedures that are available at the service and reviewed regularly.
7.3.3
The Regulatory Authority is notified of any relevant changes to the operation of the service, of serious incidents and any complaints which allege a breach of legislation.
7.1.2
The induction of educators, co-ordinators and staff members is comprehensive.
7.2.2
The performance of educators, co-ordinators and staff members is evaluated and individual development plans are in place to support performance improvement.
7.2
There is a commitment to continuous improvement.
