OB 240 Chapter 8

Team ______ are the informal rules and shared expectations that groups establish to regulate the behavior of their members.

norms

Order the stages of team development from first to last, with the first stage at the top.

1 Forming 2 Storming 3 Norming 4 Performing 5 Adjourning

Rank the types of team trust in order, with the type having the highest level of trust at the top.

1 Identification-based trust 2 Knowledge-based trust 3 Calculus-based trust

The 5 C's Model of Team Member Competency identifies five competencies of effective team members: comforting, conflict resolving, communicating, cooperating, and _____ .

1: coordinating or coordination

Identification-based trust

Based on mutual understanding and an emotional bond among team members

Harry wanted to get as many ideas as possible about the company's new campaign. He gathered his creative team in a conference room, introduced the topic, and asked that each participant think and record their ideas individually and anonymously without any verbal interaction. What is the term used to describe the technique Harry was using?

Brainwriting

_______ is a group idea generation and problem resolution approach that asks participants to write down their ideas instead of verbally describing them.

Brainwriting

According to the Five Cs model of an effective team, which of the following competencies primarily assists in team maintenance, such as resolving interpersonal disputes?

Conflict handling

What term is used to describe a method to improve team decision making that relies on networked computers to submit and share creative ideas?

Electronic brainstorming

True or false: Face-to-face communication during the early stages of the team development process ultimately may hinder the success of a virtual team.

False Reason: Virtual teams should meet face-to-face early in the team development process because technology cannot replace face-to-face interaction for high-level bonding and mutual understanding.

Which of the following exists primarily for the benefit of their members?

Informal groups

Which of the following describe characteristics of teams?

Members perceive themselves as a social entity Teams exist to fulfill a purpose.

Cisco Systems has wireless technology throughout its facility and uses collaborative workspaces instead of cubicles to facilitate interaction between team members. Which element of the organizational and team environment has Cisco addressed?

Physical space

Which of the following teams allows employees to plan, organize, and control their work activities with little or no direct involvement of a higher-status supervisor?

Self-directed team

______ is the extent to which the work performed by one member of a group affects what other members do.

Task interdependence

Which of the following are situations that help lead to social loafing?

Team members have low agreeableness. The work of the team is boring. Individual performance is hidden in the single output of the team.

What are some advantages to workplace teams?

Teams often make better decisions than employees working alone. Coworkers become benchmarks of comparison, stimulating improved performance. People are potentially more motivated when working in teams than when working alone.

As a general rule, smaller teams have less process loss than larger teams.

True Reason: Small teams (less than a dozen members) tend to experience less process loss than larger teams.

Employees' drive to _____ motivates them to fulfill the goals of the groups to which they belong.

bond

Ways in which an organization can improve the effectiveness of virtual teams include ______.

clear operational objectives a toolkit of communication channels documented work procedures

The more similar the background, interests, attitudes, and values of team members, the more _________ (cohesive/incoherent) the team tends to be. (Enter only one word in the blank.)

cohesive

As a general rule, as the size of the team ______, team cohesion ______.

increases; decreases

One of the criticisms of electronic brainstorming is that ______.

it is technology-bound and can be rigid

Social loafing is more likely to occur when employees ______.

lack motivation to help the team

Advantages of smaller teams include ______.

less process loss higher levels of engagement

A(n) ______ team is a cross-functional, large autonomous work group that completes an entire piece of work requiring several interdependent tasks.

self-directed

The final project in Alonzo's class is a group research paper. He hates group work but he also knows that, even if he doesn't do much work on the project, his other group members will pick up the slack so they don't get a bad grade on the project. This is known as ______.

social loafing

The extent to which team members must share materials, information or expertise to perform their jobs is referred to as _____.

task interdependence

A(n) ______ is a group of two or more people who interact and influence each other, are mutually accountable for achieving common goals, and perceive themselves as a social entity.

team

The Three Musketeers' motto, "All for one and one for all" (meaning that all members of the group support individual members, and the individual members pledge to support the group), is an example of ______.

team cohesion

Elements of the organizational and team environment that impact the effectiveness of a team include:

team rewards organizational structure pg292

Knowledge-based trust

Based on the predictability of another team member's behavior

Calculus-based trust

Based on the premise that team members will act appropriately because they will otherwise face sanctions

______ is a decision making technique where team members meet face-to-face, speak freely without fear of criticism, generate as many creative ideas as possible, and build on the ideas of others.

Brainstorming

What are some advantages to workplace teams?

Coworkers become benchmarks of comparison, stimulating improved performance. Teams often make better decisions than employees working alone. People are potentially more motivated when working in teams than when working alone.

In a brainstorming meeting, team members are encouraged to _____.

generate as many ideas as possible

If you're late for a product development team meeting at JoBella Enterprises, you have to put $2 in a "Pizza Fund." This fund is used to buy lunch for the team on the first Friday of each month. This is an example of a team ____ .

norm

The new product development team of which Lloyd has been a member is finally "firing on all cylinders." Its members are working together smoothly, trust each other, and are mutually committed to the objectives of the team. Lloyd's team appears to be in the ______ stage of team development.

performing

Team performance may suffer when there is considerable turnover in the ranks, because new members need to "learn the ropes." This is an example of ______.

process losses

A time constraint in decision making due to the procedural requirement that only one person may speak at a time is referred to as:

production blocking

Laurel was frustrated after the fund raising committee meeting because only one member was allowed to speak at a time, and she couldn't find an opportune time to voice her concerns or ask questions. Laurel has experienced:

production blocking

A team whose members operate across space, time and organizational boundaries and are linked through information technologies to achieve organizational tasks is known as a(n) ______ team.

remote virtual , remote, virtual remote, or virtual (remote)

Process losses are BEST described as ______.

resources expended toward team development and maintenance rather than the task

The tendency for people in a group to put less effort into a task when the effort is pooled compared to when they are responsible for their own work is known as ______.

social loafing

Informal groups are differentiated from teams in that ______.

their members have little or no interdependence they exist primarily for the benefit of their members they have no organizationally mandated purpose

Janice is a project manager at a large, multinational insurance company in Illinois. Her team members are located in Ireland, Bangladesh, and Australia and work remotely via information technologies. This is an example of a(n) ______ team.

virtual