OB

What are 6 (six) steps in the rational decision making model?

Define the problem, Identify the decision criteria, Allocate weights to the criteria, Develop the alternatives, Evaluate the alternatives, Select the best alternative

What is variable that affected by some other factor that needs to be explained or predicted?

Dependent variables

Determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made

Organizing

Believing too much in our own ability to make good decisions is ______________ Bias.

Overconfidence

Who was the scientist who tested a dog by ringing a bell before feeding the dog?

Pavlov

Degree to which employees feel the organization cares about their well-being is called

Perceived organizational support (POS)

What is a process by which individuals organize and interpret their sensory impressions in order to give meaning to their environment?

Perception

What are organizational constraints on decision makers?

Performance evaluation, reward system, formal regulations, system imposed time constraints, historical precedents

Followings are characteristics of which personality type: Are always moving, walking, and eating rapidly, feel impatient with the rate at which most events take place, strive to think or do two or more things at once and cannot cope with leisure time.

Type A

Julia is known for being a go-getter. She never leaves a task incomplete, and is involved in a number of activities. Moreover, she's at the top of her class. She's so busy that sometimes, she forgets to stop and eat lunch. Julia can be easily characterized as someone that has/is a Type ____ Personality.

Type A

What is the failure to report to work, including sick leave, called?

Absenteeism

Among the multiple intelligences, which one is the ability to understand?

Cognitive

Any incompatibility between two or more attitudes or between behavior and attitudes is called ___

Cognitive Dissonance

In attribution theory, ______ is a response that is the same as others in the same situation?

Consensus

Evaluation of a person's characteristics that are affected by comparisons with other people recently encountered who rank higher or lower on the same characteristics. __________

Contrast Effect

Monitoring activities to ensure they are being accomplished as planned and correcting any significant deviations

Controlling

Which is NOT one way to reduce bias and errors?

Create meaning out of random events

What are the Managerial Activities (list two) is

Make Decisions, Allocate Resources, direct others

Individuals who achieve goals through other people through planning, organizing, leading and controlling is ______________

Manager

Which is not one of the three components of creativities

(A) Expertise (B) Education (C) Creativity skills (D) Task motivation

Which personality type is pragmatic (practical or realistic), maintains emotional distance, and believes that ends can justify means?

Machiavellianism

What is NOT one of conditions favoring intuitive decision making?

Analytical are very useful

Using early, first received information as the basis for making subsequent judgments is ______________ Bias.

Anchoring

What is a voluntary behavior that an employee does not talk to other employees or work with others?

Antisocial

What is a true statement about 9 GLOBE dimensions?

Assertiveness and Performance orientation are additional dimension.

According to Mintzberg's managerial role, which one is responsible for corrective action when organization faces important, unexpected disturbances?

Disturbance handler

In the big five model, the person's ability to withstand stress is _____

Emotional Stability

Staying with a decisions even when there is clear evidence that it's wrong is ______

Escalation of Commitment

What are two ways that employee destructively express their dissatisfaction with their jobs?

Exit, Neglect

Among the physical abilities, which strength factor is ability to expend a maximum of energy in one or a series of explosive acts?

Explosive

Which is not one of factors that influence perception?

MBTI

"In general, we tend to blame the person first, not the situation" is explanation of ________

Fundamental Attribution Error

Drawing a general impression about an individual on the basis of a single characteristic. _____

Halo Effects

Tendency to believe falsely that we'd have accurately predicted the outcome of an event, after that outcome is actually known is ________

Hindsight Bias

What is the preferable mode of behavior or means of achieving one's terminal value?

Instrumental Value

In MBTI, what type of personality feels lonely when surrounded by group of people?

Introvert

In MBTI, what type personality mentally live in the future, attending to future possibilities?

Intuitive

What is a general attitude (not a behavior) toward one's job; a positive feeling of one's job resulting from an evaluation of its characteristics?

Job Satisfaction

Imposing and enforcing rules fairly and impartially is _________

Justice

According to Mintzberg's managerial role, which one maintains a network of outside contacts who provide favors and information?

Liaison

Alison arrives to class and realizes that she's forgotten her homework to turn in. She says "Oh man, it's just not my lucky day today." Alison has _______________

Locus of Control

In the two components of the core self-evaluation, the degree to which people believe they are masters of their own fate is _________

Locus of Control

In Hofstede's frame work, which is a national culture attribute that emphasizes the future, thrift, and persistence?

Long-term orientation

What are two ways that employee constructively express their dissatisfaction with their jobs?

Loyalty, Voice

What is the personality test that taps four characteristics and classifies people into 1 of 16 personality types?

MBTI

__________ is a person who has great sense of self-importance? This terminology came from an Ancient Greek Mythology

Narcissism

Removing an unpleasant consequence when the desired behavior occurs is

Negative reinforcement

. A discretionary behavior that is not a part of an employee's formal job requirements, but that nevertheless promotes the effective functioning of the organization is _____________ Behavior.

Organizational Citizenship

The sum total of ways in which an individual reacts and interacts with others, measurable traits a person exhibits

Personality

A process that includes defining goals, establishing strategy, and developing plans to coordinate activities is

Planning

In Hofstede's frame work for assessing cultures, __________ is the extent in which a society accepts that power in institutions and organizations is distributed unequally.

Power Distance

A perceived discrepancy between the current state of affairs and a desired state is called

Problem

What is a performance measure that includes effectiveness and efficiency transferring inputs to outputs?

Productivity

Attributing one's own characteristics to other people. _____________

Projection

Which social science field deals with individuals?

Psychology

Tendency to believe we can predict the outcome of random events is ________

Randomness Error

Which one is not one of determinants of personality?

Science

Which is a personality trait that measures an individual's ability to adjust his or her behavior to external, situational factors

Self-Monitoring

Which of the following is not a typical personality trait considered to be organizationally relevant?

Self-enhancing

The tendency for individuals to attribute their own successes to internal factors while putting the blame for failures on external factors is __________

Self-serving Bias

Which is NOT true statement about Self-Monitoring personality?

Show strong commitment to their organizations

What is desirable end-states of existence; the goals that a person would like to achieve during his or her lifetime

Terminal Value

Which is the true statement regarding Ethics?

There are no global ethical standard

Seeking the greatest good for greatest number is called ________

Utilitarianism