OB Test 1

______ is based on a simple premise: Rightly or wrongly, people infer causes for their own and others' behavior.

Attribution Theory

Which of the following is not one of the predominant models of the causes of job satisfaction?

Cognitive Dissonance

_________ is the psychological discomfort a person experiences when simultaneously holding two or more conflicting cognitions.

Cognitive Dissonance

Camilla, a manager, notes that Wilhelm's written reports from his hire date to the present are very thorough and accurate. Camilla is looking at

Consistency

Joe expresses concern with Rita, an intern scheduled to work on his team for three weeks. José, Joe's manager, quickly decides to move Rita to another team. Which key problem-solving step has Jose skipped?

Define the problem

______ highlight the fact that choosing among available options is not always a choice between right and wrong.

Ethical Dilemmas

Core self-evaluations represent a broad personality trait comprised of all of the following except

Interpersonal intelligence

OB is important in all facets of school and work because

It helps us how to understand and manage people

Harriet saw Josephine cheating on a test in their OB class. However, she did not report this because Josephine is on her team in the class and she feared that Josephine might be kicked out of the class and that this would hurt her team's chances of doing well on their project. Harriet is experiencing

Motivated Blindness

Of the following options, which is the best action to address any type of diversity issue?

Mutual Adaptation

Elaine often volunteers to help others when they run into problems with their projects. She is very positive, always on time, and never calls in sick. Exhibiting ________ is likely to create positive impressions among Elaine's colleagues and manager.

OCB

Claire works for Content Consultants. She telecommutes and has great flexibility in her work schedule. In return, Content Consultants expects to have satisfied clients who hire them again. Claire receives consistently high evaluations. Despite that, the company now wants her to work out of the main office. Claire feels that Content Consultants has breached a(n)

Psychological Contract

Javier is dealing with several employees who are chronically late. He unilaterally decides to dock everyone's daily pay 5 percent if they are more than 10 minutes late. Javier will have better results using

The contingency approach

What form of diversity management is an organization adopting when it acknowledges differences but does not value nor accept them?

Toleration

Kelley identified three dimensions of behavior that people observe when making attributions: consensus, distinctiveness, and consistency.

True

Which of the following fields is not a field from which OB draws?

accounting

Values represent beliefs that influence behaviors _____________; attitudes relate to behavior __________.

across all situations; toward specific targets

The components of attitudes include

affective, cognitive, behavioral

We build stereotypes through a four-step process. Which of the following is not part of the process?

appraisal

Nature of ethical dilemmas

are situations with two choices, neither of which resolves the situation in an ethically acceptable manner.

When must managers accurately identify and communicate the behavioral characteristics and results they look for in a good performance?

at the beginning of a review cycle

Which of the following is not a layer of diversity?

attributional

Nathan is dependable, responsible, and achievement-oriented, while Martin is relaxed and unworried. Nathan is likely to score high on

conscientiousness

People with high _________ see themselves as capable and effective.

core self evalutions

Organizational Behavior

describes an interdisciplinary field dedicated to understanding and managing people at work

________ is the harnessing of organization members' selves to their work roles.

employee engagement

Simone wants to become a partner in her Atlanta law firm. She knows that if she bills the most revenue, it will help her get her partnership. This _____ can lead to unethical behavior.

ill-conceived goal

Deep-level characteristics of diversity

include attitudes, opinions, and values.

Since she was hired four months ago, Janelle has performed poorly on many aspects of her job. This is likely to be attributed to

internal causes.

At its most basic, a person's behavior can be attributed to either ______ or ______ factors.

internal; external

Which of the following is not one of the basic dimensions of the Big Five personality dimensions?

locus of control

Samantha, a member of a team you are assigned to for a management class, has often been late getting her work to the team, and when it arrives it is often of poor quality. Samantha is likely to rank ________ dimension.

low on conscientiousness

In some business situations, you will make recommendations to solve a problem. Which of the following actions can help improve the quality of your recommendations?

make sure that your recommendations address the cause of the problem

_________ is the psychological process that arouses our interest in doing something.

motivation

Carl's team is evaluating his effectiveness as a leader. Which of the following behaviors does not reflect an effective leader?

not letting other group members make any decisions

The fundamental attribution bias says that we tend to overattribute others' behaviors to _________ factors.

personal

______ is the combination of stable physical, behavioral, and mental characteristics that gives individuals their unique identity.

personality

Which of the following is not a technique by which managers can reduce the effect of implicit cognition in hiring?

rely on stereotypes

Ethics is primarily concerned with

right and wrong

Sandra has a new assignment. She is confident that she can successfully complete the task. This is an example of

self-efficacy

_________ is your general belief about your own self-worth.

self-esteem

Bill receives a compliment on a recent campaign; he attributes the success to his creativity. Mark's campaign didn't do well; he blames his team for not pulling together. These are examples of

self-serving bias.

Which of the following is not a key workplace attitude that managers should track?

turnover

Suzette is a bank manager charged with determining which employees are downsized. Her only guidelines are to keep those employees who contribute the most to the overall organization. When the list of employees downsized is presented, none of her personal friends are on it. This might be viewed as ______ behavior.

unethical

Schwartz's model suggests that

values may conflict with each other