Office Management Test 2

How many weeks does the FMLA cover an employee to take unpaid leave?

12 wks

A resume should include the following information: 1. Employment history 2. Volunteer Experiences 3. Contact information 4. Membership organizations 5. Education 6. Objective It is most appropriate to put these in which order on the resume?

3,6,5,1,2,4

On average, individuals change jobs every

3.5 years

Which things must be present for someone to experience compassion fatigue?

An ability for empathy; a caregiving relationship

Marketing oneself starts with

Benign conversations

Which of the following are considered goals of an employment cover letter?

Creating interest, describing abilities, requesting an interview

The goal of the term normalizing when talking about burnout, compassion fatigue, and suicide is to

make difficult topics easier to talk about

W-4

•Filled out when team member is hired •Indicates number of deductions to be withheld from check

questions to ask when interviewing potential employees or calling their references

•Open-ended questions stimulate conversation •Ask the candidate to talk about himself or herself •Ask for a working interview

A busy veterinary practice has an opening for a lead receptionist. Currently, the practice has five part-time receptionists, all of whom report wanting the supervisory role. Which of the following receptionists is most appropriate for the promotion? Applicant C, who is always punctual, follows directions to the letter, and is quick to report others who are not quite as diligent Applicant B, who is very popular among clients and colleagues but often leaves clients waiting on the phone while chatting about personal matters with others Applicant A, who has been at the clinic for 25 years but has trouble using the computerized systems and often resorts to old ways of writing everything in longhand Applicant D, who has only been with the practice for 2 years but is widely known for a strong work ethic and sound judgment

Applicant D, who has only been with the practice for 2 years but is widely known for a strong work ethic and sound judgment

A woman who owns several pets wants to apply for a position as a full-time, entry-level receptionist at a veterinary practice. She has worked at only one other job: For the past 11 years, she took phone and walk-in orders on a part-time basis at a local sandwich shop. Which of the following skills learned at the sandwich shop is most appropriate to highlight on a resume?

Customer service

Which act requires employers to pay minimum wage and overtime pay?

FLSA

Which of the following questions are not appropriate to ask in an interview?

Have you been in the military?

A candidate is applying for a position at a veterinary hospital and is writing a cover letter. The first paragraph includes the job to which the candidate is applying, and the letter creates interest. Which of the following should also be included in the first paragraph?

How the candidate heard about the job

A job description must contain which of the following?

Job title, summary of duties, skills required, and supervisor

Which of the following is the most appropriate way to provide the names of references to a potential employer? On the same sheet of paper as the resume, references listed in order of importance to the candidate's work history On the job application completed on the employer's premises On the job application completed on the employer's premises, references listed in order of importance to candidate's work history On a separate sheet of paper from the resume. references listed in alphabetical order

On a separate sheet of paper from the resume. references listed in alphabetical order

The second paragraph of a good employment cover letter should be reserved for which of the following? List references List how the candidate heard about the job Request an interview Promote and highlight the candidate's skills

Promote and highlight the candidate's skills

W-2

Summary of payroll for the preceding year

A veterinary technician is in the process of an annual review. The manager has presented documentation that outlines a benefits statement that denotes how much the employer has contributed to various workplace benefits programs. Which of the following best describes why that statement is important to give to employees annually?

To provide employees a clearer picture of their overall compensation package

Skills that have been gathered through various jobs and experiences are known as:

Transferable skills

At year's end, employees are given which of the following tax-reporting forms by their employers?

W-2

A practice manager is checking references on a potential new employee. Which of the following is the most appropriate question to ask?

Would you rehire this person if you could?

I-9 form

confirming the employees' eligibility to work in the United States

Employee benefits, code of conduct, training procedures, non-compete agreements, and employment termination procedures should be outlined in which of the following documents?

employee manual

the difference between compassion fatigue and burnout and how to resolve them

•Compassion fatigue: The impact that caring has on YOU •Burnout: Overall decrease in job satisfaction

FLSA

•Fair Labor and Standards Act •Sets minimum wage and overtime regulations

FMLA

•Family Medical Leave Act •Allows employees 12 weeks of unpaid leave for -pregnancy, prenatal medical care, or childbirth -Care of the employee's child after birth, or placement for adoption or foster care -Care of the employee's spouse, son, daughter, or parent who has a serious health condition -A serious health condition that makes the employee unable to perform the employee's job •Applies to organizations with 50+ employees

Civil Rights Act Immigration Reform and Control Act

•Prohibits discrimination against employees for national origin •I-9 forms should be filled out, confirming the employees' eligibility to work in the United States

Employee manual

•Provides a guide for employees •Provides a quick resource when personnel issues arise

what is a cover letter used for and what type of information it should contain

•Teach readers something they will not learn in resume •Create interest •Describe abilities •Request an interview