OM Chapter 1 TEST

The person who believed that management must do more to improve the work environment and processes so that quality can be improved was A. Eli Whitney. B. W. Edwards Deming. C. Henry Ford. D. Walter Shewhart.

B. W. Edwards Deming.

The person who introduced​ standardized, interchangeable parts was A. Eli Whitney. B. Henry Ford. C. W. Edwards Deming. D. Frederick W. Taylor.

A. Eli Whitney.

Which of the following activities at a commercial bank is NOT an operations​ activity? A. auditing B. check clearing C. maintenance D. security

A. auditing

Which of the following trends is NOT part of the exciting OM challenges currently facing operations​ managers? A. local focus B. sustainability C. rapid product development D. supply chain partnering

A. local focus

Which of the following is NOT one of the factors that fosters specialization and worldwide supply​ chains? A. marketing B. instant communication C. cheaper transportation D. specialized expert knowledge

A. marketing

A large percentage of the revenue of most firms is spent on which​ function? A. operations B. finance C. marketing D. research and development

A. operations

Which of the following OM decisions determines how a good or service is produced and commits management to specific​ technology, quality, human​ resources, and capital​ investment? A. process and capacity design B. design of goods and services C. human resources and job design D. managing quality

A. process and capacity design

The economic activities that typically produce an intangible product are referred to as A. services. B. phantoms. C. goods. D. products.

A. services.

Which of the following is NOT a characteristic of​ services? A. standardized product B. unique C. intangible D. produced and consumed simultaneously

A. standardized product

Competition in the 21st century is no longer between​ companies; it is between A. supply chains. B. countries. C. technologies. D. individuals.

A. supply chains.

The father of scientific management is A. Eli Whitney. B. Frederick W. Taylor. C. Henry Ford. D. Henry L. Gantt.

B. Frederick W. Taylor.

Which of the following is NOT one of the reasons operations managers want to work with their supply chains to viciously cut inventories at every​ level? A. Inventory constrains response to​ ever-shorter product life cycles. B. Inventory provides safety against​ higher-than expected demand. C. Inventory requires financial resources. D. Inventory hides quality issues.

B. Inventory provides safety against​ higher-than expected demand.

Which of these statements accurately captures a current trend in​ operations? A. Jobs are increasingly specialized as workers focus on basic assembly tasks. B. Rapid product development. C. Mass production at the expense of product variety. D. There is increased focus on local market and local competition.

B. Rapid product development.

What is the goal for mass​ customization? A. The goal is to let operations managers work with their supply chain to viciously cut inventories at every level. B. The goal is to produce customized​ products, whenever and wherever needed. C. The goal is to enrich jobs and move more decision making to the individual contributor. D. The goal is to seek creative​ designs, efficient​ production, and​ high-quality goods via international collaboration.

B. The goal is to produce customized​ products, whenever and wherever needed.

A global network of organizations and activities that supply a firm with goods and services is referred to as A. business functions. B. a supply chain. C. production. D. operations management.

B. a supply chain.

Which of the following is NOT considered to be a​ stakeholder? A. community members B. competitors C. customers D. distributors

B. competitors

Which of these is NOT one of the basic functions of the management​ process? A. staffing B. inspecting C. leading D. controlling

B. inspecting

Which of the following activities at an airline is NOT an operations​ activity? A. catering B. sales C. crew scheduling D. flying

B. sales

In​ general, the supply chain starts with A. final customers at the retail store. B. the provider of basic raw materials. C. research and development. D. a distributor.

B. the provider of basic raw materials.

Which operations function at a manufacturing facility strives for the efficient use of​ machines, space, and​ personnel? A. design B. process analysis C. industrial engineering D. production and inventory control

C. industrial engineering

Which of these is NOT one of the 10 strategic OM​ decisions? A. layout strategies B. scheduling C. marketing D. managing quality

C. marketing

Which of the following does NOT contribute to​ OM? A. innovations from physical sciences B. information technology C. unsystematic processing of data D. other disciplines including industrial​ engineering, statistics,​ management, and economics

C. unsystematic processing of data

Which of the following best defines​ scheduling? A. Determines and implements​ long- and​ short-term schedules that effectively and efficiently utilize both personnel and facilities while meeting customer demands. B. Determines and implements​ long- and​ short-term schedules that effectively and efficiently utilize personnel while meeting customer demands. C. Determines and implements​ intermediate- and​ short-term schedules that effectively and efficiently utilize personnel while meeting customer demands. D. Determines and implements​ intermediate- and​ short-term schedules that effectively and efficiently utilize both personnel and facilities while meeting customer demands.

D. Determines and implements​ intermediate- and​ short-term schedules that effectively and efficiently utilize both personnel and facilities while meeting customer demands.

Which of the following organizations does NOT belong to the service​ sector? A. Southwest Airlines B. San Diego Zoo C. Costco D. Ford Motor Company

D. Ford Motor Company

Which of the following is NOT one of the four reasons that we study​ OM? A. We want to know how goods and services are produced. B. It is one of the three major functions of any organization. C. It is such a costly part of an organization. D. We want to understand what marketing managers do.

D. We want to understand what marketing managers do.

The service sector constitutes what percentage of employment in the United​ States? A. between​ 60% to​ 70% B. between​ 70% to​ 80% C. between​ 50% to​ 60% D. between​ 80% to​ 90%

D. between​ 80% to​ 90%

Which of the following is NOT considered to be one of the three primary functions that all organizations​ perform? A. ​finance/accounting B. marketing C. ​production/operations D. research and development

D. research and development