omis 108 quiz 1

outsourcing

managing the supply chain has become more important as a result of firms increasing their levels of

TRUE

many U.S manufacturers are now shifting their focus from products to both product and process improvements

smooth variations in the data

moving average forecasting techniques do the following

quality function deployment

one structured approach for integrating customer requirements into every aspect of product development

MAPE

putting forecast errors into perspective is best done using

FALSE

quality function deployment is a structured approach that guarantees that that the highest quality product or service will be designed

planner/decision maker

In their chief role of ______, operations managers exert considerable influence over the degree to which the goals and objectives of the organizations are realized

sustainability; threat of global warming

Taking a systems viewpoint with regard to operations in today's environment increasingly leads decision makers to consider ________ in response to the ________

a combination of goods and services

a "product package" consists of

an exponentially smoothed forecast

a forecast based on the previous forecast plus a percentage of the forecast error is

quality function deployment

a formal way to ensure customer requirements are factored into the product and service deployment process is

FASLE

a house of quality is achieved when no department in a single location has more than 15% rejects

FALSE

a moving average forecast tends to be more responsive to changes in the data series when more data points are included in the average

MSE

accuracy in forecasting can be measured by

TRUE

forecast of future demand are used by operations people to plan capacity

TRUE

forecasts based on an average tend to exhibit less variability than the original data

FALSE

forecasts for groups of items tend to be less accurate for individual items because forecasts for individual items don't include as many influencing factors

trend

gradual, long-term movement in time series data is called

decreased

in order to increase the responsiveness of a forecast made using the moving average technique, the number of data points in the average should be

TRUE

in order to update a moving average forecast, the values of each data point in the average must be known

FALSE

robust design describes a product that will perform satisfactorily so long as it is used in a very narrow range of conditions

TRUE

service design often must take into account the degree of customer contact required

life cycle analysis

the assessment of the environmental impact of a product or service throughout its useful life is called

subjective estimates

the more novel a new product or service design is, the more forecasters have to rely on:

FALSE

the naive approach to forecasting requires a linear trend line

reverse engineering

the process of dismantling and inspecting a competitor's new or revised product for the purpose of gleaning design ideas is called

FALSE

the process of dismantling and inspecting a competitor's product to discover product improvement is called "benchmarking"

TRUE

the shorter the forecast period, the more accurately the forecasts tend to track what actually happens

cost and accuracy

the two most important factors in choosing a forecasting technique are:

increased globalization

this would tend to increase the importance of supply chain management

deviations around the line are normally distributed

use of simple linear regression analysis assumes that

cost and accuracy

when choosing a forecasting technique, a critical trade-off that must be considered is that between:

requires only last period's forecast and actual data

which is not a characteristic of simple moving averages applied to time series data

reposition

which of the following are NOT one of the 3 R's: reuse, reduce, reposition, recycle

historical data is available on which to base the forecast

which of the following features would not be generally considered common to all forecasts

e) product life cycle management

which of the following is a systematic approach to managing the series of changes a product goes through, from its conception, design, and development, through production and any redesign, to its end of life? a) cradle to grave assessment b) life cycle analysis c) end of life programs d) enterprise resource planning e) product life cycle management

b) to increase the level of employee satisfaction

which of the following is not a reason for redesigning a product or service: a) to reduct labor or material cost b) to increase the level of employee satisfaction c) to increase the level of customer satisfaction d) to attract and increase customer demand e) to increase quality

supply chain management

which of the following most involves coordinating the activities among all the elements of the business including its suppliers and distributors

sustainability

which of the following refers to service and production processes that use resources in ways that do not harm ecological systems?