Operations Management Ch 3

costs a company incurs regardless of how much it produces

fixed costs

a type of wireless technology that uses satellite transmission to communicate exact locations

global positioning systems (GPS)

a machine controlled by a computer that can perform a variety of tasks

numerically controlled (NC) machine

the process fo establishing all the characteristics of the service, including physical, sensual, and psychological benefits

service design

a grouping of physical, sensual, and psychological benefits that are purchased together as part of the service

service package

The ease with which the product can be made is its A) readiness for manufacturing B) repeatability C) reliability D) accountability E) manufacturability

E) manufacturability

a type of automated system that combines the flexibility of intermittent operations with the efficiency of continuous operations.

Flexible manufacturing system (FMS)

technology that enables storage, processing, and communication of information within and between firms

Information technology (IT)

Which of the following is not characteristic of intermittent operations? a) capital intensive b) workers need to be able to perform different tasks depending on the processing needs of the product c) produce many different products with varying processing requirements d) general purpose equipment e) volume of goods produced directly tied to number of customer orders

a) capital intensive

What type of process is designed to produce a large volume of a standardized product for mass production, such as automobiles? a) line processes b) project processes c) batch processes d) recycle processes e) continuous processes

a) line processes

The ease with which the product can be made is its a) manufacturability b) reliability c) repeatability d) readiness for manufacturing e) accountability

a) manufacturability

Produces standard components that can be combined to customer specifications

assemble-to-order strategy

If the third stage of a repetitive line process cannot complete its activities as fast as stage one or two it has become a: a) none of these b) bottle neck c) project process location d) place not to work e) key work location

b) bottle neck

If the third stage of a repetitive line process cannot complete its activities as fast as stage one or two it has become a: a) place not to work b) bottle neck c) project process location d) none of these e) key work location

b) bottle neck

Which type of operation is used to produce many different products with varying process requirements in lower volumes? a) downstream b) intermittent c) gateway d) repetitive e) continuous

b) intermittent

What type of process is designed to produce a large volume of a standardized product for mass production, such as automobiles? a) recycle processes b) line processes c) continuous processes d) project processes e) batch processes

b) line processes

Which type of process would be least likely to produce goods for inventory rather than for a specific customer request? a) remanufacturing b) project c) batch d) line e) continuous

b) project

Building a bridge over the Mississippi River for a new highway uses a a) line process b) project process c) continuous process d) recycle process e) batch process

b) project process

A type of process used to produce a small quantity of products in groups or batches based on customer orders or specifications.

batch process

longest task in the process

bottleneck

a technique used to compute the amount of goods a company would need to sell to cover its costs

break-even analysis

Which of the following is a tool for evaluating an operation in terms of the sequence of steps from inputs to outputs with the goal of improving its design? a) operations analysis b) operations sequencing c) process flow analysis d) sequencing analysis e) input/output analysis

c) process flow analysis

a system that uses computer graphics to design new products

computer-aided design (CAD)

a term used to describe the integration of product design, process planning, and manufacturing using an integrated computer system

computer-integrated manufacturing (CIM)

an approach that brings together multifunctional teams in the early phase of product design in order to simultaneously design the product and the process

concurrent engineering

a type of process that that operates continually to produce a high volume of a fully standardized product

continuous process

The classes that you are taking at the university use a ___________ process. a) recycle b) continuous c) project d) batch e) line

d) batch

Why is a process flowchart useful? a) for determining where the weaknesses are in a process b) for designing a product c) for determining where the strengths are in a process d) for seeing the totality of the operation and for identifying potential problem areas e) for benchmarking against other processes

d) for seeing the totality of the operation and for identifying potential problem areas

Which type of process would be least likely to produce goods for inventory rather than for a specific customer request? a) remanufacturing b) batch c) line d) project e) continuous

d) project

a series of guidelines to follow in order to produce a product easily and profitably

design for manufacturing (DFM)

Which of the following is not characteristic of intermittent operations? a) workers need to be able to perform different tasks depending on the processing needs of the product b) general purpose equipment c) volume of goods produced directly tied to number of customer orders d) produce many different products with varying processing requirements e) capital intensive

e) capital intensive

Which type of operation is used to produce many different products with varying process requirements in lower volumes? a) repetitive b) downstream c) continuous d) gateway e) intermittent

e) intermittent

Which of the following is a tool for evaluating an operation in terms of the sequence of steps from inputs to outputs with the goal of improving its design? a) input/output analysis b) sequencing analysis c) operations analysis d) operations sequencing e) process flow analysis

e) process flow analysis

Building a bridge over the Mississippi River for a new highway uses a a) recycle process b) batch process c) line process d) continuous process e) project process

e) project process

Involving suppliers early stages of product design

early supplier involvement (ESI)

ratio of actual output to standard input

efficiency

large software programs used for planning and coordinating all resources throughout the entire enterprise

enterprise resource planning (ERP)

process used to produce a variety of products with different processing requirements in lower volumes

intermittent operations

processes used to produce a variety of products with different processing requirements in lower volumes

intermittent operations

a type of process used to produce a large volume of a standardized product

line process

a type of process used to produce a large volume of a standarized product

line processes

produces products to customer specifications after an order has been received

make-to-order strategy

produces products to customer specifications after an order has been received

make-to-order-stategy

produces standard products and services for immediate sale or delivery

make-to-stock strategy

the ease with which a product can be made

manufacturability

a technique used for evaluating a process in terms of the sequence of steps from inputs to outputs with the goal of improving its design

process flow analysis

a chart showing the sequence of steps in producing the product or service

process flowchart

measurements of different process characteristics that ell how a process is performing

process performance metrics

measurements of different process characteristics that tell how a process is performing

process performance metrics

ratio of throughput time to value-added time

process velocity

the process of defining all of the product's characteristics

product design

A series of stages that products pass through in their lifetime, characterized by changing product demands over time

product life cycle

ratio of outputs over inputs

productivity

ratio of outputs to inputs

productivity

a type of process used to make a one-at-a-time product exactly to customer specifications

project process

a type of process used to make a one-time product exactly to customer specifications

project processes

ratio of throughput time to value-added time

ratio of throughput time to value-added time

the concept of using components of old products in the production of new ones

remanufacturing

processes used to produce one or a fe standardized products in high volume

repetitive operations

processes used to product one or a few standardized products in high volume

repetitive operations

the process of disassembling a product to analyze its design features

reverse engineering

average amount of time it takes a product to move through the system

throughput time

ratio of time a resource is used to time it is available for use

utilization

ratio of time a resource is used to time it is available to use

utilization

costs that vary directly with the amount of units produced

variable costs