Operations Management Ch 3
costs a company incurs regardless of how much it produces
fixed costs
a type of wireless technology that uses satellite transmission to communicate exact locations
global positioning systems (GPS)
a machine controlled by a computer that can perform a variety of tasks
numerically controlled (NC) machine
the process fo establishing all the characteristics of the service, including physical, sensual, and psychological benefits
service design
a grouping of physical, sensual, and psychological benefits that are purchased together as part of the service
service package
The ease with which the product can be made is its A) readiness for manufacturing B) repeatability C) reliability D) accountability E) manufacturability
E) manufacturability
a type of automated system that combines the flexibility of intermittent operations with the efficiency of continuous operations.
Flexible manufacturing system (FMS)
technology that enables storage, processing, and communication of information within and between firms
Information technology (IT)
Which of the following is not characteristic of intermittent operations? a) capital intensive b) workers need to be able to perform different tasks depending on the processing needs of the product c) produce many different products with varying processing requirements d) general purpose equipment e) volume of goods produced directly tied to number of customer orders
a) capital intensive
What type of process is designed to produce a large volume of a standardized product for mass production, such as automobiles? a) line processes b) project processes c) batch processes d) recycle processes e) continuous processes
a) line processes
The ease with which the product can be made is its a) manufacturability b) reliability c) repeatability d) readiness for manufacturing e) accountability
a) manufacturability
Produces standard components that can be combined to customer specifications
assemble-to-order strategy
If the third stage of a repetitive line process cannot complete its activities as fast as stage one or two it has become a: a) none of these b) bottle neck c) project process location d) place not to work e) key work location
b) bottle neck
If the third stage of a repetitive line process cannot complete its activities as fast as stage one or two it has become a: a) place not to work b) bottle neck c) project process location d) none of these e) key work location
b) bottle neck
Which type of operation is used to produce many different products with varying process requirements in lower volumes? a) downstream b) intermittent c) gateway d) repetitive e) continuous
b) intermittent
What type of process is designed to produce a large volume of a standardized product for mass production, such as automobiles? a) recycle processes b) line processes c) continuous processes d) project processes e) batch processes
b) line processes
Which type of process would be least likely to produce goods for inventory rather than for a specific customer request? a) remanufacturing b) project c) batch d) line e) continuous
b) project
Building a bridge over the Mississippi River for a new highway uses a a) line process b) project process c) continuous process d) recycle process e) batch process
b) project process
A type of process used to produce a small quantity of products in groups or batches based on customer orders or specifications.
batch process
longest task in the process
bottleneck
a technique used to compute the amount of goods a company would need to sell to cover its costs
break-even analysis
Which of the following is a tool for evaluating an operation in terms of the sequence of steps from inputs to outputs with the goal of improving its design? a) operations analysis b) operations sequencing c) process flow analysis d) sequencing analysis e) input/output analysis
c) process flow analysis
a system that uses computer graphics to design new products
computer-aided design (CAD)
a term used to describe the integration of product design, process planning, and manufacturing using an integrated computer system
computer-integrated manufacturing (CIM)
an approach that brings together multifunctional teams in the early phase of product design in order to simultaneously design the product and the process
concurrent engineering
a type of process that that operates continually to produce a high volume of a fully standardized product
continuous process
The classes that you are taking at the university use a ___________ process. a) recycle b) continuous c) project d) batch e) line
d) batch
Why is a process flowchart useful? a) for determining where the weaknesses are in a process b) for designing a product c) for determining where the strengths are in a process d) for seeing the totality of the operation and for identifying potential problem areas e) for benchmarking against other processes
d) for seeing the totality of the operation and for identifying potential problem areas
Which type of process would be least likely to produce goods for inventory rather than for a specific customer request? a) remanufacturing b) batch c) line d) project e) continuous
d) project
a series of guidelines to follow in order to produce a product easily and profitably
design for manufacturing (DFM)
Which of the following is not characteristic of intermittent operations? a) workers need to be able to perform different tasks depending on the processing needs of the product b) general purpose equipment c) volume of goods produced directly tied to number of customer orders d) produce many different products with varying processing requirements e) capital intensive
e) capital intensive
Which type of operation is used to produce many different products with varying process requirements in lower volumes? a) repetitive b) downstream c) continuous d) gateway e) intermittent
e) intermittent
Which of the following is a tool for evaluating an operation in terms of the sequence of steps from inputs to outputs with the goal of improving its design? a) input/output analysis b) sequencing analysis c) operations analysis d) operations sequencing e) process flow analysis
e) process flow analysis
Building a bridge over the Mississippi River for a new highway uses a a) recycle process b) batch process c) line process d) continuous process e) project process
e) project process
Involving suppliers early stages of product design
early supplier involvement (ESI)
ratio of actual output to standard input
efficiency
large software programs used for planning and coordinating all resources throughout the entire enterprise
enterprise resource planning (ERP)
process used to produce a variety of products with different processing requirements in lower volumes
intermittent operations
processes used to produce a variety of products with different processing requirements in lower volumes
intermittent operations
a type of process used to produce a large volume of a standardized product
line process
a type of process used to produce a large volume of a standarized product
line processes
produces products to customer specifications after an order has been received
make-to-order strategy
produces products to customer specifications after an order has been received
make-to-order-stategy
produces standard products and services for immediate sale or delivery
make-to-stock strategy
the ease with which a product can be made
manufacturability
a technique used for evaluating a process in terms of the sequence of steps from inputs to outputs with the goal of improving its design
process flow analysis
a chart showing the sequence of steps in producing the product or service
process flowchart
measurements of different process characteristics that ell how a process is performing
process performance metrics
measurements of different process characteristics that tell how a process is performing
process performance metrics
ratio of throughput time to value-added time
process velocity
the process of defining all of the product's characteristics
product design
A series of stages that products pass through in their lifetime, characterized by changing product demands over time
product life cycle
ratio of outputs over inputs
productivity
ratio of outputs to inputs
productivity
a type of process used to make a one-at-a-time product exactly to customer specifications
project process
a type of process used to make a one-time product exactly to customer specifications
project processes
ratio of throughput time to value-added time
ratio of throughput time to value-added time
the concept of using components of old products in the production of new ones
remanufacturing
processes used to produce one or a fe standardized products in high volume
repetitive operations
processes used to product one or a few standardized products in high volume
repetitive operations
the process of disassembling a product to analyze its design features
reverse engineering
average amount of time it takes a product to move through the system
throughput time
ratio of time a resource is used to time it is available for use
utilization
ratio of time a resource is used to time it is available to use
utilization
costs that vary directly with the amount of units produced
variable costs