OPERTest3

27. Which of the following is a time-to-market performance measure used in judging product development performance?

a number if project completed

4. An advantage of a make-to-stock process is which of the following?

a rapid delivery of a standard product

Which of the following would not be considered an input in the airline business?

all of the above are inputs

30. Global products are often designed to reflect which of the following?

as a series of standard modules

26. A chart used in process flow design depicting an exploded view of a product and is component parts is which of the following?

assembly chart

1. Which of the following best describes the term cycle time?

average time between completion of successive units

42. Some of the suggestions for a good layout for manufacturing and back-office operations include which of the following?

backtracking kept to a minimum

63. A company is concerned about the number of customers that have to wait for service in their customer service department. Assume the rate at which customers are serviced is 12 per hour. Using the infinite queueing notion for the models presented in the textbook, which of the following is the mean time between arrivals

cannot be determined

32. Which of the following is not considered an input to the layout decision in facility layout analysis?

cost per square foot of alternative facilities

2. A process flowchart uses which of the following symbols to represent a decision point in a flow diagram?

diamond

55. Which of the following is a characteristic of a well-designed service system?

each element of service system consistent with the operating focus of the firm

49. Which of the following is not an element of good service guarantee?

ensures the firm makes a profit

13. According to the ideas of work physiology, if a job requires caloric expenditure above 5 calories per mine, what rest period is necessary?

equal to or greater than time spent working

43. _____ refers to service encounters whose specifications must be developed through some interaction between the customer and the server.

face-to-face customization

51. Which of the following is an example of a finite population in a queuing system?

five machines that are repaired by a maintenance worker

46. Which is not a characteristic of a well-designed service system?

gives the same service to all customers regardless of their needs

41. The ___ the percentage of contact time between the service system and the customer, the ___ the degree of interaction between the two during the production process.

greater, greater

45. Which of the following is not a queue discipline discussed in the textbook?

last in, first out

which is not a disadvantage of specialization

low cost to replace a worker

44. Which of the following is an example of a finite population in a queueing system?

machines which have randomly spaced service requirements

32. Using the assembly line balancing procedure, which of the following is the required cycle time if the production time in minutes per day is 1,440 and the required output per day in units is 2000?

.72

36. You have just determined the actual number of workstations that will be used on an assembly line to be 8 using the assembly line balancing procedure. The cycle time of the line is 10 minutes and the sum of all the tasks required on the line is 60 minutes. Which of the following is the correct value for the resulting line's efficiency?

.75

18. A time study was made of a job to develop new time standards. A worker was observed for 30 minutes. During that time, 40 units were produced. The analyst rated the worker as performing at a 120% performance rate. What is the normal time for this task?

0.90 minutes

40. The service triangle includes:

A, B,and D

Which of the following statements is not true about the strategic uses of the service system design matrix?

A,B, and C

38. If the sum of the task time is required to produce a product is 80 minutes and the cycle time for the same product is 15 minutes, the theoretical minimum number of workstations is 8 using the assembly line balancing procedure.

False

When comparing the multiple processes to manufacture a product, the path of lowest total cost is always a straight line

False

39. Which of the following terms was introduced to refer to the physical surroundings where a service takes place?

Landscape

Which of the following is not a basic process flow structure?

Mass attack

53. Which company pioneered the production line approach to delivering on-site service?

McDonald's corporation

37. When balancing an assembly line, which of the following is not a way to reduce the longest task time below the required workstation cycle time? *D) speed up the assembly line transfer mechanism

Speed up the assembly line transfer mechanism

60. Machine breakdown and repair in a twelve machine factory having three repair mechanics would develop which type of queuing system line structure concerning machine breakdowns?

multichannel, single phase

Looking at sociotechnical systems, which job design is not important?

none of the above (all important)

11. Which of the following work methods design aids might be used by a methods analyst in determining the best work methods to be used by a worker at fixed workplace?

operations chart

47. The approach to delivering on-site service made famous by Nordstrom department stores is:

personal attention approach

56. Which of the following is considered a high-contact service operation?

physician practice

What are poka-yokes?

procedure that prevents defects fromhappening

52. Which of the following is one of the three contrasting approaches to delivering on-site service?

production-line approach

34. Using the assembly line balancing procedure, which of the following is the theoretical minimum number of workstations if the task times for the eight tasks are 7,4,7,8,9,4,3 and 6 minutes and the cycle time is 8 minutes?

0.6

42. Which of the following is not an alternative identified in the service system design matrix?

All of the above are identified

The major decision variables in equipment selection are ______

Both A and B

Job Enrichment includes all of the following except ________

Diagonal Enrichment

What dimension of competitiveness does time-to-market performance in product design and process selection impact?

responsiveness to customer needs

48. Which of the following is not an application of behavioral concepts to enhance service encounters?

segment the pain, combine the pleasure

51. Which of the following is one of the three contrasting approaches to delivering on-site service?

self-service approach

54. Which of the following approaches to service design is characterized by having the customer take a greater role in the production of the service?

self-service approach

In practice, often ______ is not included in the utilization process

setup time

21. Which of the following is an important element in the success of concurrent engineering?

shares integrated design databases

23. Design for manufacturing and assembly delivers product improvements by emphasizing which of the following?

simplification of the product by reducing the number of separate parts

Machine breakdown and repair in a twelve machine factory having one repair mechanic would develop which type of queuing system line structure concerning machine breakdowns?

single channel, single phase

52. Which of the following is a queue discipline is mentioned in the textbook as an alternative to first come first serve?

soonest promised date

3. Which following production process term best describes the situation when activities in a stage of production must stop because there is no work?

starving

57. There are many applications of poka-yokes in service organizations. Which of the following is one of the three-Ts used to classify poka-tokes?

task

22. Which of the following is not an important element in the success of concurrent engineering?

the house of quality matrix

25. The major difference between the job shop and a batch shop categories of process flow structures is which of the following?

the stability of the product line

5. Which of the following terms describes the time a unit spends actually being worked on together with the time spent waiting in a queue?

throughput time

12. Which of the following work methods design aids might be used by a methods analyst in determining the best work methods to be used by a worker at a fixed workplace?

time study

16. Which of the following is one of the primary reasons for work sampling?

to measure performance

50. Netflix would be an example of which of the following approaches to managing customer induced variation

uncompromised reduction

which is not an advantage of specialization

upstream and downstream quality control

According to your text, the most common process metric is

utilization

24. Which of the following is not considered a major process flow structure?

virtual factory

15. Which of the following are not used as reasons to justify time allowances in a time study analysis?

worker illness