OPS 1
Which of the following does NOT match the definition of a process flow unit?
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Strategy maps are best describes as:
A visual representation of a product's value proposition and position in the market
Our discussion of McDonald's operations strategy included which of the following points?
An order qualifier was low cost and the order winner was fast service
Buff Boards is a local company that builds make-to-order, custom snowboards. What process structure should they use for the snowboard production
Batch Process
Jones Company has a make-to-order manufacturing environment. It most likely does NOT use
Continuous Process Structure
Which of the following two effects is directly a result of bottlenecks
Decrease in output and increase in lead-times
Chipotle's process allows customers to choose their burrito ingredients while the burrito is being made at the restaurant. This is an example of which value dimension
Flexibility
Process thinking causes managers to address critical process elements, including:
If you do not like the outcome, change the process
Which of the following is NOT a characteristic of well-designed value proposition
It offers the highest product quality in each value dimension
In the Southwest case study, which of the following is NOT an operational capacity that allows Southwest to achieve quick turns
Larger, international airports
Physical goods can be differentiated from services in the operations management process by:
Longer lead times and they can be inventoried
Joseph Juran's work is recognized for being at the heart of process thinking. Which of the following is known as Juran's Law?
Only 15% of system problems are due to human error, the rest are caused by poorly designed processes
Many consumers prefer Apple products because of their emphasis on user experience. Apple products include features that would be considered
Order winners
In the lean operations video we watched in the asynchronous class, what does Metro World Child (the nonprofit) focus on?
Reducing process cycle time
Little's Law suggests that the key to increased system capacity is
Shorter waiting times
Operations management is
The design and management of processes
The term lean in the manufacturing environment also refers to the
Toyota Production System
All of the following typically require a "make to stock" market orientation except:
Wedding cake