OPS 1

Which of the following does NOT match the definition of a process flow unit?

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Strategy maps are best describes as:

A visual representation of a product's value proposition and position in the market

Our discussion of McDonald's operations strategy included which of the following points?

An order qualifier was low cost and the order winner was fast service

Buff Boards is a local company that builds make-to-order, custom snowboards. What process structure should they use for the snowboard production

Batch Process

Jones Company has a make-to-order manufacturing environment. It most likely does NOT use

Continuous Process Structure

Which of the following two effects is directly a result of bottlenecks

Decrease in output and increase in lead-times

Chipotle's process allows customers to choose their burrito ingredients while the burrito is being made at the restaurant. This is an example of which value dimension

Flexibility

Process thinking causes managers to address critical process elements, including:

If you do not like the outcome, change the process

Which of the following is NOT a characteristic of well-designed value proposition

It offers the highest product quality in each value dimension

In the Southwest case study, which of the following is NOT an operational capacity that allows Southwest to achieve quick turns

Larger, international airports

Physical goods can be differentiated from services in the operations management process by:

Longer lead times and they can be inventoried

Joseph Juran's work is recognized for being at the heart of process thinking. Which of the following is known as Juran's Law?

Only 15% of system problems are due to human error, the rest are caused by poorly designed processes

Many consumers prefer Apple products because of their emphasis on user experience. Apple products include features that would be considered

Order winners

In the lean operations video we watched in the asynchronous class, what does Metro World Child (the nonprofit) focus on?

Reducing process cycle time

Little's Law suggests that the key to increased system capacity is

Shorter waiting times

Operations management is

The design and management of processes

The term lean in the manufacturing environment also refers to the

Toyota Production System

All of the following typically require a "make to stock" market orientation except:

Wedding cake