Opt-out assignment Linkedin Video Q+A

Bill has a tendency to look up while he is speaking so he does not have to look at the audience. How will audiences likely interpret Bill's posture and expression?

as though he is uncertain or in wonder

Bill makes a humorous blunder during his presentation, and notices that Janice is stifling a laugh. How should Bill proceed?

by addressing the blunder right then and there, or later in private

Jane is actually terrified by the prospect of speaking. How can she trick her brain into being genuinely confident?

by adopting the posture of confidence

When you are addressing an audience, how can you make an especially dramatic point with your eyes?

by looking down, and then gazing at the audience for a moment without speaking

How do you practice diaphragmatic breathing?

by taking slow breaths through the nose, and focusing on belly expansion with inhalation -------------------- (This stimulates the vagus nerve and induces relaxation.)

Don has delivered this speech several times, but for some reason he seems nervous or upset. Which behavior using his hands would Don most likely be displaying?

clenching his fists

All of the following are true about talking with your hands, except: _____.

clenching your fists makes you look strong and powerful, like a leader

Jamie has a presentation to give to his organization. He knows his material, but still has anxiety over speaking to more than one person. Which issue is the most likely to hold Jamie back from speaking?

feeling vulnerable

When communicating to others, it is important to make every word count. Which action would show your attitude and emotions as well as engage your audience?

making every sentence sound different

If your presentation has _____, you run the risk of leaving people with an unclear message.

more than three ideas

All of the following are must-have soft skills, except: _____.

product knowledge

You are trying to give a talk to a small audience; however, your heart is beating fast, you talk fast, and then you feel tongue-tied. This is known as _____.

racing brain syndrome

Delivering one thought at one time _____.

slows down the racing brain and keeps you in the present

What best describes a good communicator?

someone who looks and sounds like they mean what they're talking about

A speaker who has to swallow often, uses a pursed lip, and/or moves around in a fidgety way is more than likely uncomfortable, and giving off _____.

tells

According to the UCLA study, which factor dominates someone's opinions about another person's attitudes and emotions?

the person's appearance --------------- (About 55 percent of the interpretation is based on visual information.)

Which aspect of your presentation should you try to prepare first?

the purpose

Jim's blink and swallow rates rise significantly when he tries to speak in public. How can he deal with these problems?

through controlled breathing, staying in the moment, and concealment

Which is NOT a step in great listening?

Share your insights.

What does it take to become an amazing sales rep?

hard and soft skills

Tiago is getting ready to prepare for a briefing, and has identified the purpose. What is the next step for him to do?

Create three to four main ideas.

Speaking quickly helps you control what you say as you say it.

FALSE

The best communicators are those who are always thinking about the next things to say. They toss out information because they know that if they just say it, people are going to get it.

FALSE

Hiroki is giving a presentation for the tenth time, and he is having difficulty keeping it interesting and using his natural inflections. What should Hiroki do at least once per sentence?

Find a word to emphasize.

Which mental exercise can you perform prior to speaking, in order to aid self-connection and relieve anxiety?

Imagine how you want to be perceived. -------------------- (Such an exercise will provide you more focus.)

What is the value of problem solving in sales?

It adds value to the customer relationship.

According to a study conducted by UCLA, people interpret the attitudes and emotions of others based on three factors. Which factor is not considered a part of this process?

vanity

Jared is practicing techniques for using eyes to improve his confidence while speaking to an audience. What advice would you give him?

Be mindful and stay with the friendly face.

What should you do if you get completely flustered by a question?

Breathe deeply, and ask for repetition and clarification.

What is the best definition of communication?

Having customers tell things to you

What is the primary mantra that you should keep in mind when preparing a presentation?

Keep words and sentences short and simple.

If you are talking to an audience about comparing two things, what would be the best way to use your hands for gesturing?

Move your hands side-to-side.

A confident communicator without meaningful content is quickly exposed, regardless of how good their speaking skills may be.

TRUE

How do soft skills produce results?

They increase the customer experience.

Why do customers do business with you?

They know, like, and trust you.

Zach speaks every day on the radio, though he's used to feeling anxiety come on. After taking this course, he learned two ways to overcome the anxiousness. First, he needs to focus on the speech and not himself as important; and second, he doesn't have to be _____.

a perfect speaker

Speakers who have strong body language and conviction in their voices show more _____ confidence.

genuine

Camila wants to be confident, so she is preparing for a difficult conversation. What should she refrain from doing when creating her message?

including conjunctives

Which is not a step in the decision making process?

Add your thoughts and input.

As a sales professional, whom should you collaborate with?

All These answers -Leadership -Your Customers -Your team

Why do soft skills matter?

All of these Answers -Better relationships -Better understanding of customers -Fastest route to success and profitability

What is the value of storytelling in sales?

All these answers - Help customers better understand your products. -Make you effective and remembered. -Get the importance of what you can do across to customers.

What is the best way to begin learning soft skills?

All these answers -Role Play -Know the skills you need -Use flash cards

Rafael is presenting data in the body of his speech, but he is interrupted repeatedly by an audience member who questions the validity of his data. How should Rafael handle this situation?

Ask the audience member for clarification of their perspective and concerns.

Taylor wants to appear as though she means what she's talking about; she wants to be more confident in her speaking. What should she consider?

Her facial expressions should match her words.

Alice gets very scared and anxious when just a few people are looking at her. How can Alice rationalize this behavior in terms of primal responses?

It is a fear of being hunted.

What role does empathy play in sales?

It is your guide to understanding your customer.

What is the best way to integrate the soft skills?

Know the difference, assess your customers, make a plan, and analyze results.

Breathing is especially important when you're listening to a question.

TRUE

Your coworker, James, has to give a presentation to a steering committee. You noticed that James seems too anxious and is holding his breath. What advice would you give to him?

Try diaphragmatic breathing.

What is the effect of pausing in a presentation?

all of these answers - It gives listeners time to think - it lets the speaker connect with people in a more meaningful way - it shows people you're confident

When it comes to eye contact during a presentation, what is a recommended strategy for an effective communicator?

all of these answers --------------- -Have good eye contact at the top and end of a sentence -deliver one thought to one face at one time -when delivering an especially powerful line, keep your eye contact with the audience for a couple of seconds longer than usual

A "tell" is an indicator that the person speaking is very uncomfortable. Which of the following is an example of a "tell"?

all of these answers -------------------- -speaking quickly - touching your glasses or hair -fidgeting

By using phrases like "sort of," "kind of," or "it seems like," you are expressing yourself in a way that _____.

lacks power, authority, and confidence

Which is not a benefit of being a two-way communicator?

lets you focus on yourself

The higher your emotional intelligence, the higher your chances are _____.

of connecting with customers .

Paulo is a fast talker who believes his audience understands everything he is saying. While his audience becomes more detached, Paulo rambles on. Which type of behavior is Paulo displaying?

one-way communication

Margaret is giving a presentation in which she asks the audience to break up into small teams and perform an exercise. Which sort of hand gesture would be most conducive to Margaret's request?

open hands with palms up

Jason tends to be a fast talker. You look around the room and notice his audience seems lost, on their phones, and basically not paying attention. During a break, you advise Jason to use pause techniques. Which technique would benefit Jason more quickly?

pausing to connect with people in a more meaningful way

Slightly stretching the vowel sounds in each word and visualizing your brain and tongue moving in perfect synchronicity are examples of _____ while talking.

slowing yourself down

Of the several habits, or tendencies, that communicate a lack of conviction, which one indicates confidence?

the use of a varied pace and emphasis

You are listening to a speaker who seems to be ending sentences on up inflections. This is known as _____.

uptalk

Because your voice reveals so much about your attitudes and emotions, you should _____.

use it to the fullest by changing pace, volume, and inflection